Westgate Chrysler Jeep Dodge Ram

Hazem and Kevin are liars and cannot be trusted. Promises mean nothing to these two. Don't let the smiles and charisma fool you - they will treat you like you're nothing when things don't go as planned.

BUYER BEWARE. As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefits that were promised during purchase we had to get “dealer recommended services” completed at the dealer’s servicing shop. They give you a list of things to complete with a PRICE NEXT TO EACH ITEM. This part is important. They provide the exact price to you. When you get the service done the price they charge you is completely different from the list they give you with prices! I’ve reached out to them repeatedly and the service advisor refuses to pick up the phone or give callbacks. I call the service desk and they claim a manager will reach out. No outreach. I ask online for a callback set up and no call is provided. They are overcharging despite giving out a list with prices and refuse to own up to it. If this were truly an innocent mistake they would have made an effort to explain themselves. Take their silence as a warning.

The customer service is just bad. They get your car and they don’t contact you again. The service is incredibly slow. You’ll get tired of calling them but you’ll never get any answers.

Fraudsters. Took my car in for breaks and was told my radiator was cracked. Now I have had to go in 4 different times as the car keeps overheating. They broke my car! On top of that the service is terrible impossible to get anyone on the phone. They wont call you back or give you updates. Terrible absolutely terrible.

I spoke to Alan Murphy about a Dodge Durango I was interested in. I informed him I was taking off work and driving over two hours away to buy it. He then told me that he verified it was on the lot and he put a travel hold on it so noone else could touch it. Set a 12:00 appointment for me and I was there at 11:45. He instead sent Tyler to inform me that the vehicle was no longer available. Tyler was a great guy but I refuse to do business with a company that allows bad business practices.

The customer service here, specifically in the service department has been terrible. Numerous times I have called to make an appointment and I am left on hold for several minutes; two occasions I waited for over 10 minutes until anyone even answered the phone. Last week on 4/18 I had an appointment for a tire rotation and oil change. I dropped my car at 9am, I also noted that I had been hearing some squeaking on bumps. At then end of 4/18, I still had not heard if my service had been completed. I called numerous times — no one would answer. Finally, I got someone on the phone who said my service advisor was away from the desk and that they were the only person who can give me an update. That was incredibly frustrating. They would not give any update whatsoever. On day two, I still hadn't heard anything. I was very upset by this point because I had a death in the family and needed to drive out of state to Pennsylvania. I called several times. I sat on hold for so long at one point the call disconnected. I called again and again and never got an update. By the end of the second day I received a call from a service advisor who was not the one assigned. She updated me that my car's oil change and tire rotation was completed but that I needed new front struts and that it would cost $1,300. I was shocked because my Grand Cherokee has only 23,000 miles on it, primarily highway. I asked why it would need this, and I was again not given an answer. Of note, I also have a Certified Pre-Owned warranty that would cover this expense. The service advisor said she didn't know but that by the time I came to get my car they could tell me everything. When I arrived, she shared that the they still did not have an answer — zero reasoning — as to why I would need brand new struts. I was exhausted by this point so I was ready to just leave the dealership. Then the service advisor asks where I purchased my car, which was Virginia. She then verbatim said, "oh! That's probably why. Sometimes when you buy a car in the north and bring it down south, that can make the metal kind of bad." What an absolutely uneducated and absurd statement. These are the service experts??? It's now a week later and I still don't have any answers. All I know is that my new, warranty-covered suspension allegedly arrives on 5/23. I have tried to call both the general manager and service manager and gotten nowhere but voicemails without any name on them. Can't find an email address either.

After finding the vehicle I was interested in, I verified its availability the night before. I drove from Durham to Raleigh the next morning, arrived at 10:30, only to be told it isn't available; it was picked up this morning. I find it hard to believe in 2 hr that car was sold and left the dealership. They knew when they told me it was available it had been sold. This is poor customer service and inventory management. Your customer's time is valuable; it feels "shady" when you arrive and feel like you've been lied to. Not exactly how I want to feel before buying a vehicle from someone. My standards are not unrealistic.

Checked the availability of a Jeep and was told it was available. Made an appointment and was there early. I took off work and drove an hour to get to the dealership. Waited for 30 minutes just to find out that the vehicle was in Wilmington and had been sold. The salesman was very nice but none of the management did anything to make the situation right.

BUYER BEWARE—this dealership sold me a Grand Cherokee with concealed FRAME DAMAGE under the guise of a Certified Pre-Owned vehicle on 02/22. This was confirmed to me by none other than their OWN body shop. Took a week for the owner to agree that my money was to be refunded (03/10). Sales manager had to cut the check, who gave me the run around for a week, then quit/was fired (?). On 03/24, I am told that now, the owner has to write the check, but he is out of town. Today, 03/28, he wants to “meet” with me. About what? There is nothing to discuss. They promised a refund. I would take your business elsewhere. They owe me $38,000 for a vehicle I have not possession of since 03/03. I am 24 and this was my first car buying experience. Now, I’ve got two car loans and a weight on my shoulders. What I don’t have is the $13,000 cash I used for a down payment.

BUYER BEWARE—this dealership sold me a Grand Cherokee with concealed FRAME DAMAGE under the guise of a Certified Pre-Owned vehicle on 02/22. This was confirmed to me by none other than their OWN body shop. Took a week for the owner to agree that my money was to be refunded (03/10). Sales manager had to cut the check, who gave me the run around for a week, then quit/was fired (?). On 03/24, I am told that now, the owner has to write the check, but he is out of town. Today, 03/28, he wants to “meet” with me. About what? There is nothing to discuss. They promised a refund. I would take your business elsewhere. They owe me $38,000 for a vehicle I have not possession of since 03/03. I am 24 and this was my first car buying experience. Now, I’ve got two car loans and a weight on my shoulders. What I don’t have is the $13,000 cash I used for a down payment.