Reviews
Write a reviewThey Will Try to Rip You Off
Went in for a recall, and asked for help with faulty brake lights. Was charged an initial $150 diagnostic fee, problem not resolved. They asked to run another diagnostic for $350, I told them absolutely not. Local trustworthy mechanic resolved issue for $60 parts and labor in 1 hour. He changed a blown fuse while Bay Ridge claimed all fuses were working. This is disgusting work on the part of the dealership. Can’t imagine how many customers are taken advantage of like this.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your review is very disappointing to see. We strive to offer thorough service and competitive prices, and I apologize that we missed the mark here. While I'm sorry we lost your business, I'm so glad you were able to get your brake lights taken care of. We would like to address this issue with you properly and make things right by providing a refund for the diagnosis. We won't be able to locate your contact information without a full name, so please reach out to me directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900
It’s been 12 days, the 2nd attempt and 1 phone call from
It’s been 12 days, the 2nd attempt and 1 phone call from my adviser for my 2021 Outback power lift gate malfunction. Still no progress……
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to see that your issue remains unresolved. I would like to see what I can do to help you out and I hope you'll give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Andrea Gerace - Service Manager - (718) 232-1900
Anthony was excellent throughout the process of
Anthony was excellent throughout the process of purchasing the car, and a pleasure to work with. Mark is very knowledgeable and helpful about the financing and paperwork process. (The meeting with him did take rather a long time.) All in all, I am favorably impressed with Bay Ridge Subaru and have heard good things about the dealership from another former customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that you had a successful and thorough purchase experience working with Mark and the Bay Ridge Subaru team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!
I have purchased or leased many cars and I have never
I have purchased or leased many cars and I have never experienced such a seamless purchase. Everyone I dealt with at Bay Ridge Subaru was professional and extremely knowledgeable and up front regarding price, especially my salesman Anthony Grippo
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Anthony and the Bay Ridge Subaru team. Drive safely and we hope to see you back again down the road!
The best experience.
The best experience. Love the Ascent. Just wished they had the color red. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Subaru Ascent! We appreciate your business and we are thrilled that you were so well taken care of by our team. Thank you for supporting Bay Ridge Subaru!
Great team at Bay Ridge Subaru!
Great team at Bay Ridge Subaru! Just purchased my 4th Subaru from them. Great service and very professional! Highly Recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we strive for, Gregory! Thanks for being a loyal Bay Ridge Subaru customer. Enjoy your new ride!
My dream car was waiting for me practically at the door
My dream car was waiting for me practically at the door as I entered the showroom. And it was available in just a few weeks. It was like it was meant to be. My sales associate, Anthony Grippo, was very helpful, informative, efficient, and friendly. This was the first car I ever purchased, and I could hardly believe how smooth the process was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your review is music to our ears! We're overjoyed Anthony could make your first car purchase experience seamless. It was a pleasure to work with you and an honor to have earned your business. All of us at Bay Ridge Subaru hope you love driving your dream car!
Chris is efficient, transparent, quick to respond,
Chris is efficient, transparent, quick to respond, friendly. Made the car buying experience as smooth as it can be. Mark was also kind and made the process easy. The best dealership that I have worked with so far.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is everything we hope to see! We're delighted Chris and Mark made your experience seamless and earned Bay Ridge Subaru your confidence. Drive safely, and enjoy your new ride!
Clean and friendly staff.
Clean and friendly staff. Follow up with phone call. Quick and easy to buy vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad we could offer accommodating service that shaped a seamless purchase experience. All of us at Bay Ridge Subaru hope you love your new ride!
The dealership is beautifully newly renovated.
The dealership is beautifully newly renovated. The waiting room was very comfortable and clean and even has free Starbucks coffee! Their service department is excellent. Marc went above and beyond to help me with everything I needed. My car was done with service quickly and was even detailed it for me!! I will definitely be back to Bay Ridge Subaru!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your glowing review! We're thrilled Marc provided outstanding service and that you found Bay Ridge Subaru so accommodating. When we see words like this, we know we're doing our job right. We look forward to working with you again next time!