McLaren Newport Beach

I arrived from Chicago on June 2nd and headed straight to the dealership to purchase a McLaren 720S. While walking the lot I had the pleasure of watching a delivery truck unload a 765 right in the middle of the street. I proceeded into the showroom and patiently waited to be greeted and to my surprise there were several staff hovered around the front desk who didn't say hello or ask if there was anything they could assist with. I proceeded to walk the showroom, (what an amazing collection of vehicles) continuing to kind of linger towards the front desk area waiting to be acknowledged. After about 10 minutes I facetimed my wife and said something along the lines of, well, here is the car we were going to buy. I explained to my wife that I hadn't even gotten and hello in the ten minutes I was in the showroom and I was going to leave. She suggested waiting another 5 before walking out, so that's exactly what I did. After 5 minutes, I walked out the door never having been acknowledged. Maybe it was the warm-ups and t-shirt I was wearing, maybe supercars sell themselves and my expectations of purchasing my first exotic was something that could have never been lived up to, or maybe just maybe the staff has forgotten that almost every deal starts with hello. Whatever the reason for the lack of professionalism I left disappointed but was able to enjoy California for a few days before heading back to Chicago.

I visited Lamborghini of Newport Beach searching for a new car. With Lamborghini on my mind, I was helped by Jeremy Hagen, who discussed with me different models, showed me a number of cars available on hand and thoroughly explained all the ins & outs of the models I reviewed. Jeremy also discussed the possibility of ordering my own custom Lamborghini. Then, after I left the showroom, I texted Jeremy for a photo of the car I was looking at and I had seven great shots from all angles with in 10 minutes and a warm, welcoming "thank you" for my visit to his showroom. I would recommend Lamborghini of Newport Beach and don't hesitate to ask for Jeremy Hagen, he will treat you well and knowingly answer all your questions!

Calling me back for the second time, Newport Lamborghini's "Rick" had the answers I was looking for. Shopping for an exoticar is so much more than finding the right car. Service and support are vital to keeping the expensive toy in good order for safe touring. He confirmed my inquiry and said it was waiting for me. He told me how they would pick it up for servicing when required though we're a 100 miles apart in SoCal. I'm into keeping my cars a long time so knowing there's qualified minor and major service available is important to maintaining value. Thanks, Rick. Keep a Gallardo tuned for me. See you soon! Craig

I have bought 2 lamborghinis from this dealer and customer service has always far exceeded my expectations