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Herb Chambers Kia

(1,032 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 5 awards
2022 state dealer award 2020 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award

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Reviews

(1,032 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Kia from DealerRater.

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Very organized, and efficient.

Very organized, and efficient. Cesar is friendly and honest, especially regarding estimated wait time. The parking lot is the only drawback there.

Very organized, and efficient.

Very organized, and efficient. Cesar is friendly and honest, especially regarding estimated wait time. The parking lot is the only drawback there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review of Cesar and the team! We appreciate your business and hope to see you again at Herb Chambers Kia of Burlington. Take care!

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Service was fantastic.

Service was fantastic. Had my vehicle towed in on Friday, got a call Monday morning with what the issue was, vehicle was fixed and ready for pickup that afternoon.

Service was fantastic.

Service was fantastic. Had my vehicle towed in on Friday, got a call Monday morning with what the issue was, vehicle was fixed and ready for pickup that afternoon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It sounds like our team made your experience a smooth one from start to finish! Thank you for choosing Herb Chambers Kia of Burlington and for sharing your review. See you next time!

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Very responsive experience buying a new Kia Soul.

Very responsive experience buying a new Kia Soul. Dany Elnar, our salesman did a great job.

Very responsive experience buying a new Kia Soul.

Very responsive experience buying a new Kia Soul. Dany Elnar, our salesman did a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Kia Soul, Barry! We appreciate you trusting Dany & the Herb Chambers Kia of Burlington team with your business and hope to see you again in the future!

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Went for service and had a wonderful experience with the

Went for service and had a wonderful experience with the service department. Am willing to drive since everyone makes the time there such a delight

Went for service and had a wonderful experience with the

Went for service and had a wonderful experience with the service department. Am willing to drive since everyone makes the time there such a delight

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear from happy customers! We are so proud to hear that you are a fan of our service team. Thank you from the entire team at Herb Chambers Kia of Burlington!

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Everyone in the service department was helpful and

Everyone in the service department was helpful and professional. I highly recommend Burlington Kia service.

Everyone in the service department was helpful and

Everyone in the service department was helpful and professional. I highly recommend Burlington Kia service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to have your recommendation, Lynn! We will pass along your kind words to the team. Thank you for choosing Herb Chambers Kia of Burlington! Safe travels!

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Salesman Ramon was a pleasure to work with .

Salesman Ramon was a pleasure to work with . Easy going and helpful to the customer

Salesman Ramon was a pleasure to work with .

Salesman Ramon was a pleasure to work with . Easy going and helpful to the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Eric! Ramon & the team appreciate your business and hope to see you again next time here at Herb Chambers Kia of Burlington!

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BUYER BEWARE!

BUYER BEWARE!!!! Would give this zero stars if I could. Bought a car here two years ago and immediately started having issues with oil burning too quickly. Couldn’t even make it a week after getting an oil change before I have no oil in my car and it had a constant burning smell. Tried to bring it in to get it checked they said it’s a known issue. They extended the engine warranty because they knew it was going to break but won’t fix it until it “officially breaks” told me to just keep putting oil in it. Which is such a joke, We’ve probably spent over $1000 on adding additional oil but they refused to help or do anything. I even explained how I have three small children and what if we were in the car on the highway when the car decides to break this can’t be safe? But again just refused to do anything. Fast-forward to now and the engine officially broke and They are quoting it could take up to two months for the repair and they’re not gonna cover a rental for those two months. This is a warranty issue and an issue that the dealer has known about and I’ve tried to get fixed multiple times, but they would not do anything until it “officially broke”. But now I’m out of car for two months and will need a rental that I have to pay out of pocket for? They keep saying it’s not our fault it’s corporate but corporate blames the dealer for not having loaners. It’s a joke and absolutely insane. This feels illegal. I would never buy a car from them again. Stay away from this place!!

BUYER BEWARE!

BUYER BEWARE!!!! Would give this zero stars if I could. Bought a car here two years ago and immediately started having issues with oil burning too quickly. Couldn’t even make it a week after getting an oil change before I have no oil in my car and it had a constant burning smell. Tried to bring it in to get it checked they said it’s a known issue. They extended the engine warranty because they knew it was going to break but won’t fix it until it “officially breaks” told me to just keep putting oil in it. Which is such a joke, We’ve probably spent over $1000 on adding additional oil but they refused to help or do anything. I even explained how I have three small children and what if we were in the car on the highway when the car decides to break this can’t be safe? But again just refused to do anything. Fast-forward to now and the engine officially broke and They are quoting it could take up to two months for the repair and they’re not gonna cover a rental for those two months. This is a warranty issue and an issue that the dealer has known about and I’ve tried to get fixed multiple times, but they would not do anything until it “officially broke”. But now I’m out of car for two months and will need a rental that I have to pay out of pocket for? They keep saying it’s not our fault it’s corporate but corporate blames the dealer for not having loaners. It’s a joke and absolutely insane. This feels illegal. I would never buy a car from them again. Stay away from this place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your experience and the frustration it has caused. It's concerning that you've faced ongoing issues with your vehicle, especially given the safety concerns you mentioned. We understand how inconvenient this situation is, particularly with a family relying on reliable transportation. Please reach out so we can discuss potential solutions or any further assistance we might be able to provide during this repair process. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

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We just purchased a new Seltos from Herb Chambers Kia.

We just purchased a new Seltos from Herb Chambers Kia. We could not have gotten a better salesman than Ramon Amill. He was professional, knowledgeable, helpful, and patient during the entire process. Brian in finance was also great to work with. We'll be back for our next Kia.

We just purchased a new Seltos from Herb Chambers Kia.

We just purchased a new Seltos from Herb Chambers Kia. We could not have gotten a better salesman than Ramon Amill. He was professional, knowledgeable, helpful, and patient during the entire process. Brian in finance was also great to work with. We'll be back for our next Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tom, congrats on your new Kia Seltos! We're glad Ramon and Brian provided you with such a smooth experience. Thank you for choosing Herb Chambers Kia of Burlington! Safe travels!

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Very easy to work with.

Very easy to work with. No hassling and no pressuring. Made the car buying experience less stressful for my first time car buying daughter!

Very easy to work with.

Very easy to work with. No hassling and no pressuring. Made the car buying experience less stressful for my first time car buying daughter!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our team here at Herb Chambers Kia of Burlington made the car buying experience stress-free for you and your daughter! Congratulations on the new ride!

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My car was serviced in a timely manner and for a

My car was serviced in a timely manner and for a reasonable price. And the bonus was that all the summer beach sand (so far) got vacuumed out. I’ll be back!

My car was serviced in a timely manner and for a

My car was serviced in a timely manner and for a reasonable price. And the bonus was that all the summer beach sand (so far) got vacuumed out. I’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear everything was done quickly and at a fair price! Thank you for choosing Herb Chambers Kia of Burlington and we can't wait to see you next time!

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