Herb Chambers Kia

Great transparent process and very easy to work with. Thorough review of the car and not pushy all. Second time buying from this dealership and would go back!

First and foremost John Francis walks the walk when he says his goal is to connect a customer with the car they want. It's not necessarily easy to know what you want. My wife was conflicted between three models each unique and different from each other. John systematically narrowed down the choices by taking key points one at a time. Then there was Julian who checked in on us periodically to make sure things were progressing to our satisfaction. Corey got us across the paperwork finish line with the lowest amount of effort and time I've ever experienced. Zero pressure. It just doesn't get better than this.

I recently purchased a used car from Herb Chambers Kia in Burlington. I had the car for a couple of weeks and took it for its first car wash. When I stepped out of my car after the wash - two spots of rust that were not there before. I’m past the 5 day return window. It’s disappointing that these spots appear to have been temporarily covered up, and we’re not disclosed on the sale. I’m not sure if this is a fast one on the part of the dealership, or the party who traded the vehicle. Nevertheless, rust on a used car that is not disclosed is an awful discovery.

I waited almost a year before writing a review, so I could see how the "service after the sale" worked out. Both Julian and Diego have been extremely responsive regarding some minor concerns and a warranty issue with my new Sportage. Today was my first service appointment and everybody was friendly, efficient and no pressure. Thank you again!

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better.

I normally don’t leave negative reviews, but my experience with this dealership was unacceptable. The sales process started very well, and that’s the only reason I moved forward with purchasing a $40,000 car. But once the documents were signed, everything changed. The customer service became the worst I have ever experienced. I asked for an Uber due to an urgent personal situation so I could pick up my car, and they refused to help in any way even after spending such a large amount of money. I also clearly explained that I could only come after 6–7 PM due to personal issues, and instead of supporting me, it became a huge and unnecessary problem. To make it worse, they never completed the car inspection. I am now driving a car without inspection, and I have to go to a Kia dealership myself to fix their mistake something that takes time I simply don’t have. I asked if they could at least offer a small courtesy, like an oil change or any type of customer care gesture, and they gave me absolutely nothing. The moment the sale was secured, the professionalism disappeared. This dealership does not value customers after the signature is on the paper. I do not recommend this place to anyone.

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service.

I am on my 5th lease with John! I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied.

Michael is awesome so helpful, clear and guided me through the entire process really appreciate it!

They treated my wife and I great . We didn't have to wait that long . Over all ,it was a great experience