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Fred Anderson Nissan of Asheville

(2,259 reviews)
Visit Fred Anderson Nissan of Asheville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award
New (877) 816-5819 (877) 816-5819
Used (888) 485-2683 (888) 485-2683
Service (866) 813-0615 (866) 813-0615

Reviews

(2,259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Anderson Nissan of Asheville from DealerRater.

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AMAZING SERVICE, great salesman very humorous, loved it

AMAZING SERVICE, great salesman very humorous, loved it here! I had Kevin as my sales person!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for leaving a review! We’re here whenever you need us and appreciate you stopping by. Take care!

Dealer response

Hi there! We’re grateful for your review and are glad to see your visit was a positive one! Let us know if we can help again in the future.

Our experience with this dealer and our sales person

Our experience with this dealer and our sales person could not have any better! Maisey and Kevin made our purchase super easy and enjoyable!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Patricia, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Nissan of Asheville. We sincerely thank you for the positive review and look forward to seeing you again soon!

Dealer response

Hello Patricia, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Nissan of Asheville Service. We sincerely thank you for the positive review and look forward to seeing you again soon!

My experience: On March 14th 2025 I drove a 2017 Nissan

My experience: On March 14th 2025 I drove a 2017 Nissan Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their service department I was sent a video explaining that a bracket which helped hold the fan clutch in place was broken. According to the master tech, this was allowing the part to move around and why the fan clutch needed replaced. The parts were ordered, put on the vehicle and I received a call on the morning of Tuesday March 18th to come pay and pick the vehicle up. I arrived around 4:30, paid the $1100 + charge and they brought the vehicle around to me. Once in the driver's seat I could tell the car did not drive the same. About 5mins into the drive we heard a loud noise, the car lost power steering and started to over heat. I had to pull off the side of the highway right before exit 44 on my return trip. The car made it about 15 miles away from the dealership. Per their mechanics, (who were the last to touch the vehicle) the mount that holds the fan clutch & pulley had cracked. According to the master technician, after their inspection of the latest damage, THIS was what was causing the fan clutch failure all along. (Not the supposed bracket they originally blamed and replaced.) The cracked mount didn't occur until the attempted drive home, after Fred Anderson did the first repair. This issue caused major damage to my radiator, along with my throttle body and several other parts. This time the car could not be driven the 15 miles back to their service center I had to pay a $125 to have it towed. The service center accepted no fault for the new damages and gave me an estimate for $4200+. Even after the car left their shop, supposedly fixed and their mechanics were the last people to have their hands on it. I went to speak with the General Manager of the dealership, was told he was in a meeting and as soon as he was finished I could talk to him. I was taken back to speak with a gentleman who told me they still accepted no fault but they would look at the estimate and then I was given a business card. The person I had been sent to was not the GM it was their director of service Joshua James who later sent me an adjusted estimate of $2800+. I had to look up the actual General Manager - Nick Tasios. I emailed him and called him 3 different times and never once received any communication back from him. So on April 9th, after the vehicle had been in their possession for almost a month (driven there/towed back), I had to pay a second tow truck to pick the vehicle up and take it to a mechanic who actually seems to have a duty of care for his clients. My horror story is not over with Fred Anderson. I still have legal issues to attend to with this business. But I hope this review will help others. This company says their service center delivers "Top-Notch workmanship and customer service" but in actuality the workmanship was shotty and the customer service is only if it benefits their pockets. Save yourself the time and money and find that friendly small shop mechanic down the road who actually treats you and your vehicle with care and responsibility because the big corporation dealerships/service centers are only out to make as much money as they possibly can, in any way they can!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Isaiah was great to work with.

Isaiah was great to work with. We had clicked to show interest in an online posting and we were lucky that we got Isaiah as our sales rep. Everyone was very busy the day we finalized the deal because it was the end of their fiscal year. Even so, Isaiah was attentive and calm and helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Nissan of Asheville Service. Please don't hesitate to reach out if there's anything additional we can do for you.

Very efficient.

Very efficient. Enjoyable to work with. Fair with pricing. Good selection of vehicles. No pressure atmosphere.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we here at Fred Anderson Nissan of Asheville Service are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review and look forward to seeing you again soon!

Kevin was very personable, easy to talk to with,

Kevin was very personable, easy to talk to with, understood what I wanted and helped me get the car I wanted!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Nissan of Asheville Service. We sincerely thank you for the positive review and look forward to seeing you again soon!

Kevin is top notch!

Kevin is top notch! Dealership 10/10 recommend! Drove off in a new car today!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Anderson Nissan of Asheville Service. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Friendly and respectful team.

Friendly and respectful team. Kevin Wilson was f phenomenal, very knowledgeable will definitely recommend someone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was by far the BEST in all caps place that I’ve been

This was by far the BEST in all caps place that I’ve been to shop for cars, the atmosphere was excellent. I was greeted with the warmth welcome from Kevin Wilson who was very knowledgeable he was a breath of fresh air.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership was very clean and all the people I meet

The dealership was very clean and all the people I meet today was very friendly. I would recommend this dealership To all my family and friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we here at Fred Anderson Nissan of Asheville Service are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Dealer response

Hi, we here at Fred Anderson Nissan of Asheville are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!