Reviews
Angel was amazing. Super caring Audi tech, attention to detail. Loves German cars which is great! Would pick him as my service tech any day. In fact give him a raise. On a different note been to a lot of Audi dealerships in 20 years and living in 30 states. Only El Paso is the only dealership that doesn’t wash my car or offer a first time customer gift. Such as a hat, shirt, or jacket and yes I have received all three and much more.
Angel was amazing. Super caring Audi tech, attention to detail. Loves German cars which is great! Would pick him as my service tech any day. In fact give him a raise. On a different note been to a lot of Audi dealerships in 20 years and living in 30 states. Only El Paso is the only dealership that doesn’t wash my car or offer a first time customer gift. Such as a hat, shirt, or jacket and yes I have received all three and much more.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nick was my original salesperson, and he was great! He ended up having Desmin help me out and he was equally as helpful and nice. They were so understanding that I had my kids with me and couldn’t stay at the dealership for long and were gracious enough to drive out to me with paperwork. I appreciate the type of service Audi offers and will always recommend this dealership to others!
Nick was my original salesperson, and he was great! He ended up having Desmin help me out and he was equally as helpful and nice. They were so understanding that I had my kids with me and couldn’t stay at the dealership for long and were gracious enough to drive out to me with paperwork. I appreciate the type of service Audi offers and will always recommend this dealership to others!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I recently took my mother?s Audi Q5 in for an oil change at Audi El Paso, TX and had such a great experience working with Jennifer Roberts that I felt she deserved a special mention. From the moment we arrived, Jennifer was professional, friendly, and incredibly attentive. She made the entire process smooth and stress-free, keeping me informed and making sure everything was handled efficiently. If you?re going to Audi El Paso, TX I highly recommend asking for Jennifer Roberts. She truly goes above and beyond. Thank you again for such excellent service!
I recently took my mother?s Audi Q5 in for an oil change at Audi El Paso, TX and had such a great experience working with Jennifer Roberts that I felt she deserved a special mention. From the moment we arrived, Jennifer was professional, friendly, and incredibly attentive. She made the entire process smooth and stress-free, keeping me informed and making sure everything was handled efficiently. If you?re going to Audi El Paso, TX I highly recommend asking for Jennifer Roberts. She truly goes above and beyond. Thank you again for such excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great service and great service advisor very communicative and clear and fast to respond and resolve the issue
Great service and great service advisor very communicative and clear and fast to respond and resolve the issue
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good customer service make an appointment to make it easier, waited the time I was told, no issues. I will go back again to get my car serviced.
Good customer service make an appointment to make it easier, waited the time I was told, no issues. I will go back again to get my car serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excelent service everything get quick and easy. Car repair was quicker that estimated and covered under warranty also got rides paid home and back. I really appreciate the service and attention.
Excelent service everything get quick and easy. Car repair was quicker that estimated and covered under warranty also got rides paid home and back. I really appreciate the service and attention.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kevin, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!
We had an appointment but Colin met us as we were getting out of our vehicle to have our windshield replaced. He went over all of the logistics, knew we had a tight schedule, and outlined a timeframe for the day. He kept us continuously updated, and was able to get us out a few hours early. That allowed us to drive back home instead of getting a hotel for the night, and pick up our dog which saved us the overnight boarding fee. We felt like he really cared about our situation, and made a great effort to accommodate us. His high quality service was extremely appreciated!
We had an appointment but Colin met us as we were getting out of our vehicle to have our windshield replaced. He went over all of the logistics, knew we had a tight schedule, and outlined a timeframe for the day. He kept us continuously updated, and was able to get us out a few hours early. That allowed us to drive back home instead of getting a hotel for the night, and pick up our dog which saved us the overnight boarding fee. We felt like he really cared about our situation, and made a great effort to accommodate us. His high quality service was extremely appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.
Our sales rep Salvador was top notch and extremely knowledgeable. Where most sales rep can be pushy, he made the time to listen to what we were looking for. He answered all of our questions and made us feel comfortable about our decision. thank you? for the amazing service
Our sales rep Salvador was top notch and extremely knowledgeable. Where most sales rep can be pushy, he made the time to listen to what we were looking for. He answered all of our questions and made us feel comfortable about our decision. thank you? for the amazing service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!
Awesome experience 5 Stars Kind, courteous and extremely knowledgeable. Service manager is always helpful, no matter how busy they are they do a great job communicating. My service representative hit a home run!
Awesome experience 5 Stars Kind, courteous and extremely knowledgeable. Service manager is always helpful, no matter how busy they are they do a great job communicating. My service representative hit a home run!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carmen, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Superior service, Daniel was very friendly and accommodating going above and beyond his duties to truly connect with the customer. Would recommend a raise
Superior service, Daniel was very friendly and accommodating going above and beyond his duties to truly connect with the customer. Would recommend a raise
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Daniel to be so supportive during your experience here at Audi El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!