Reviews
Very pleased with the service dept.
Very pleased with the service dept. for the last 10 years I feel assured that they are honest, trustworthy, & have been responsive to my car needs.
Very pleased with the service dept.
Very pleased with the service dept. for the last 10 years I feel assured that they are honest, trustworthy, & have been responsive to my car needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have been extremely pleased with the service I have
I have been extremely pleased with the service I have received the last 10 Years!
I have been extremely pleased with the service I have
I have been extremely pleased with the service I have received the last 10 Years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Collin was very detail oriented and professional.
Collin was very detail oriented and professional. Facilities and service experience were excellent as well. Would recommend to a friend. Ubers to and from help as well
Collin was very detail oriented and professional.
Collin was very detail oriented and professional. Facilities and service experience were excellent as well. Would recommend to a friend. Ubers to and from help as well
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Isaac, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Collin was a great service advisor.
Collin was a great service advisor. Everything went smoothly. Satisfied with speed and service overall
Collin was a great service advisor.
Collin was a great service advisor. Everything went smoothly. Satisfied with speed and service overall
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Collin. Feel free to reach out to us if you need anything. Have a wonderful day.
Outstanding customer service from start to finish.
Outstanding customer service from start to finish. Thank you again, Jenifer Roberts, for your professionalism, responsiveness, and dedication throughout the entire process. Your support and attention to detail made everything smooth and stress-free. Truly appreciated.
Outstanding customer service from start to finish.
Outstanding customer service from start to finish. Thank you again, Jenifer Roberts, for your professionalism, responsiveness, and dedication throughout the entire process. Your support and attention to detail made everything smooth and stress-free. Truly appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carlos, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Ricky was great.
Ricky was great. He got me in and out quickly even with a same day appointment. Awesome team at Audi EP
Ricky was great.
Ricky was great. He got me in and out quickly even with a same day appointment. Awesome team at Audi EP
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I originally went to the Audi dealership to get my car
I originally went to the Audi dealership to get my car serviced, and during that visit we ended up purchasing a Volkswagen Atlas. The sales experience itself was smooth, and we were excited about the purchase. We worked with Nick and Desmin. At the time of sale, we were promised a set of floor mats since the Atlas did not come with any, as well as repairs to the rotors and a sensor warning light that continues to come on. As of now, we have not yet received the floor mats or had the promised work completed. We are currently waiting for follow-up and resolution, and I will update this review as things progress. I’m hopeful the dealership will honor what was agreed upon and bring this experience to a positive conclusion. 12/30/25 I was contacted by Frank today. During the conversation, he requested my account of the situation and stated that he would gather the relevant information and provide a follow-up call once his review is complete. I expressed that I am hoping the work that was promised at the time of purchase will be completed as discussed.
I originally went to the Audi dealership to get my car
I originally went to the Audi dealership to get my car serviced, and during that visit we ended up purchasing a Volkswagen Atlas. The sales experience itself was smooth, and we were excited about the purchase. We worked with Nick and Desmin. At the time of sale, we were promised a set of floor mats since the Atlas did not come with any, as well as repairs to the rotors and a sensor warning light that continues to come on. As of now, we have not yet received the floor mats or had the promised work completed. We are currently waiting for follow-up and resolution, and I will update this review as things progress. I’m hopeful the dealership will honor what was agreed upon and bring this experience to a positive conclusion. 12/30/25 I was contacted by Frank today. During the conversation, he requested my account of the situation and stated that he would gather the relevant information and provide a follow-up call once his review is complete. I expressed that I am hoping the work that was promised at the time of purchase will be completed as discussed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. I’m glad to hear our team was able to assist you, and I appreciate your honest feedback regarding the overall process. Your comments help us identify where we need to improve to better meet expectations. If you’d like to discuss this further, please feel free to reach out to me directly at jnegrete@group1auto.com Sincerely, Joe Negrete, General Manager
Had an amazing experience from dropping to picking up my
Had an amazing experience from dropping to picking up my car after annual service. Keep it up!!! Thanks
Had an amazing experience from dropping to picking up my
Had an amazing experience from dropping to picking up my car after annual service. Keep it up!!! Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Azhar, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Always a great experience!
Always a great experience! The customer service is consistently professional, friendly, and efficient. Carina is the best, she goes above and beyond every time and truly makes the process stress-free. Highly recommend!
Always a great experience!
Always a great experience! The customer service is consistently professional, friendly, and efficient. Carina is the best, she goes above and beyond every time and truly makes the process stress-free. Highly recommend!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rachelle, we're happy to hear you had such a positive experience with Carina! Thanks for the recommendation, and have an amazing day!
I have been an Audi customer for years and I have always
I have been an Audi customer for years and I have always received a wonderful service at the local Audi dealership in El Paso Texas. From sales to auto repair and service. Ricky Enriquez is my service provider and he has always been very helpful and reliab
I have been an Audi customer for years and I have always
I have been an Audi customer for years and I have always received a wonderful service at the local Audi dealership in El Paso Texas. From sales to auto repair and service. Ricky Enriquez is my service provider and he has always been very helpful and reliab
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Carlos, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!