Reviews
Great customer service! My Service advisor was friendly, professional, and helpful throughout my visit. I had a smooth, positive experience and would gladly recommend them.
Great customer service! My Service advisor was friendly, professional, and helpful throughout my visit. I had a smooth, positive experience and would gladly recommend them.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Yazmin, we're happy you found our staff to be so supportive during your experience here at Audi El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
excellent service and prices on service are competitive. Service technicians are very helpful and nice. The showroom is very neat, they have water and refreshments for their customers.
excellent service and prices on service are competitive. Service technicians are very helpful and nice. The showroom is very neat, they have water and refreshments for their customers.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Marie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Received a great customer service from Abram Ramirez. Since vehicle had to stay most of the day, he provided me an Uber to get back home.
Received a great customer service from Abram Ramirez. Since vehicle had to stay most of the day, he provided me an Uber to get back home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Abram to be so supportive during your experience here at Audi El Paso. If you have any further questions, please don't hesitate to reach out!
Mr. Crawford and I were very pleased with Mr. Salvador our sales representative, who gave excellent attention, and great customer service during the purchase process of our Audi Q5 on October 5, 2026. We are very pleased with Mr. Salvador’s professional service.
Mr. Crawford and I were very pleased with Mr. Salvador our sales representative, who gave excellent attention, and great customer service during the purchase process of our Audi Q5 on October 5, 2026. We are very pleased with Mr. Salvador’s professional service.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jac, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! If you have any further questions, please don't hesitate to reach out!
I visited several dealerships a year ago, and Audi El Paso stood out above the rest because of their exceptional customer service. From the beginning, I never felt pressured to make a purchase. Instead, I felt comfortable, valued, and genuinely taken care of. It was clear that my salesman, Salvador Almarez, truly loves what he does, and that made a lasting impression on me. When I returned this year, the experience was just as wonderful. He took the time to answer all of my questions, listened carefully to what I was looking for, and walked me through every feature and option without ever making me feel rushed. His knowledge, patience, and genuine enthusiasm made the entire experience enjoyable and stress-free. Buying a vehicle is a big decision, and having someone who listens, takes the time to explain everything, and genuinely cares about helping you find the right fit makes all the difference. That level of customer service is exactly why I came back to Audi El Paso. I highly recommend Audi El Paso to anyone looking for not only a great vehicle, but also an outstanding dealership experience. Customer service like this deserves recognition, and I truly appreciate the care and attention I received!
I visited several dealerships a year ago, and Audi El Paso stood out above the rest because of their exceptional customer service. From the beginning, I never felt pressured to make a purchase. Instead, I felt comfortable, valued, and genuinely taken care of. It was clear that my salesman, Salvador Almarez, truly loves what he does, and that made a lasting impression on me. When I returned this year, the experience was just as wonderful. He took the time to answer all of my questions, listened carefully to what I was looking for, and walked me through every feature and option without ever making me feel rushed. His knowledge, patience, and genuine enthusiasm made the entire experience enjoyable and stress-free. Buying a vehicle is a big decision, and having someone who listens, takes the time to explain everything, and genuinely cares about helping you find the right fit makes all the difference. That level of customer service is exactly why I came back to Audi El Paso. I highly recommend Audi El Paso to anyone looking for not only a great vehicle, but also an outstanding dealership experience. Customer service like this deserves recognition, and I truly appreciate the care and attention I received!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jen, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! Thanks again for the recommendation, and have an amazing day!
We scheduled an appointment on line for service. When we arrived the checkin person (Corina) was not friendly. I have used several other Audi dealerships across the country and this was the worst receiption experience...no greeting or even a friendly smile. Then our appointment could not be found and we tried to show the text confirmation but fortunately for us there was an opening. Fortunate in that it is a 4 hour round trip to get service. The rest of the visit was good. Service tech did a nice job. We appreciate the car wash.
We scheduled an appointment on line for service. When we arrived the checkin person (Corina) was not friendly. I have used several other Audi dealerships across the country and this was the worst receiption experience...no greeting or even a friendly smile. Then our appointment could not be found and we tried to show the text confirmation but fortunately for us there was an opening. Fortunate in that it is a 4 hour round trip to get service. The rest of the visit was good. Service tech did a nice job. We appreciate the car wash.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I’m disappointed to hear that your initial interaction with our team fell short of expectations, especially after traveling such a long distance to visit us. I’m glad the remainder of your service visit went well, and I appreciate you recognizing our technicians. We’ll be addressing the concerns you mentioned to ensure every customer feels welcomed and valued from the moment they arrive. Thank you for giving us the opportunity to serve you and if there is anything I can assist with, please reach out to me directly at [email protected] Sincerely, Joe Negrete, General Manager
Great customer service! My service advisor was friendly, professional, and helpful throughout my visit. I had a smooth, positive experience and would gladly recommend them.
Great customer service! My service advisor was friendly, professional, and helpful throughout my visit. I had a smooth, positive experience and would gladly recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Yazmin, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
Great customer service. Service consultant kept me informed. I was provided a ride free of cost. Very satisfied with installation and amenities. Would recommend to other customers
Great customer service. Service consultant kept me informed. I was provided a ride free of cost. Very satisfied with installation and amenities. Would recommend to other customers
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! Thanks again for the recommendation, and have an amazing day!
Anthony was are customer service representative. He was professional and very helpful. Anthony was able to get us in an out in the time he promised
Anthony was are customer service representative. He was professional and very helpful. Anthony was able to get us in an out in the time he promised
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Samuel, we're happy you found Anthony to be so supportive during your experience here at Audi El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!
Just love my SA Jessica Roberts, she?s always up front about pricing and texts me any updates that are needed. My car is always so clean after all my service appointments!!!
Just love my SA Jessica Roberts, she?s always up front about pricing and texts me any updates that are needed. My car is always so clean after all my service appointments!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Erica, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!