Audi El Paso

Disappointed after vehicle was at dealership for repairs for over a month and close to $9k in repairs. when vehicle was supposed to be ready for delivery it was not completely repaired. now I have to take vehicle to get it completely repaired to another shop and pay out of pocket. Also the amount of total repairs increased from the agreed amount with additional charges. I can go into more details but I’m frustrated just thinking about the entire experience.

Colin in the service dept is thoughtful, and worked so hard to get me loaner. He communicates well and I thoroughly recommend you make your set I your service appointments with him.

Entire service staff is working to ensure that all our concerns were addressed and we were made aware of the total cost involved . No surprise charges and we never worried that the repairs would not be made in a timely manner. Ashley and Collin in service have made it easy to schedule our repairs and coordinate a loaner vehicle. Due to a personal issue, they even coordinated to drive our vehicle down and pick up the loaner. Joe, the GM, has the best people working to ensure our entire service experience is always top tier. We really appreciate Audi of El Paso and honestly consider them friends.

Jennifer is always amazing great personality very knowledgeable and thorough. Audio El Paso is centrally located and easily accessible. I highly recommend it if you?re in the market for a luxury vehicle.

Went in this time and they never showed me 3 point inspection video even with the link. I can in for an oil change he and a transmission flush. Usually they call me and let me know if there’s anything that changed but they didn’t call and failed to tell me the price had gone up to what I was quoted and the advisor said “the oil went up in price” and that was at the end when he gave me the bill rather then calling me to let me know if I wanted to continue with the service.

Quickly took care of the problem. Friendly service and Conrad was excellent. I would recommend. They want 25 words so this will satisfy their demand.

The repairs on my Audi Q5 were prompt and affordable. I needed my car serviced quickly in preparation for a road trip. Abram and the service team provided a first class experience, thanks again!

Excellent customer service. Very attentive and helpful. Going above and beyond helping clients the best they can.

I had my Audi A3 in for repairs and was very happy with the service I received. Everyone was professional, friendly, and kept me informed throughout the process. The work was done well and my car is running great. The only downside was that they had my car for several days, so the turnaround time was a little longer than I expected. Overall, though, I was pleased with the experience and would recommend them for their quality of service and customer care.

I had an excellent experience with Anthony Fan, my service representative, when replacing a tire on my Audi Q7 and having the adhesive added to the rear camera/sensor. Anthony was extremely professional, knowledgeable, and attentive to every detail. He took the time to make sure everything was done correctly and that I was completely satisfied with the work. The service was truly above and beyond what I expected. I really appreciate Anthony?s professionalism, helpfulness, and outstanding customer service. He made the entire experience easy and stress-free. I would definitely recommend Anthony Fan and give him 24 out of 10 for exceptional service!