Audi El Paso

I took my car in oil change and 7:30am lost hour of work left 4 pm my car stilt was not ready didn’t leave till 5:30 .. so late for another appointment they cancelled on me… so mad

This dealership is unlike any other I have experience they not only make you feel welcomed, but they don’t bombard you with a sale. They make you feel as though they are adding value and are going to be there every step of the way, especially when it comes to providing maintenance on your vehicle when you finally do get your vehicle they do an excellent job of explaining and making sure you feel comfortable. Another thing I appreciated is receiving a follow up call and being able to ask them and they answer promptly any other questions I had. It’s very rare to come across a sales environment and not feel like another transaction. I instead felt very catered and relaxed.

I recently visited Audi El Paso without an appointment and was pleased that they were able to fit me in and complete the service the same day. The only downside was the initial wait, I stood in the service area for about 10 minutes before being helped, and there appeared to be only one service advisor who was occupied on a phone call. What stood out most was the kindness and professionalism of the woman at the front desk who also handles the merchandise area. Although she wasn't a service advisor and couldn't start the service process, she took the time to greet me, check on me, and make sure I was being taken care of. Her attentiveness made a great impression and honestly stood out more than anything else during my visit. Once I was connected with a service advisor, everything went smoothly and the service was completed without issues. Overall, I appreciate the dealership accommodating a walk-in customer and would return, though improving the initial customer greeting in the service department would make the experience even better.

Colin and Karina were very helpful and kept me informed. Karina was great with following up after I had got my car back.

Jennifer is the best! She helped me with whatever I needed! She communicated with me about everything the car needed and was prompt with her responses. She?s great!

Easy going no pressure environment that really helps to facilitate a natural process. They were very reasonable and straightforward with all responses, could not have asked for a better team. Manny went above and beyond!

Jennifer from service department is the best! She is the only person I trust with my car.

From my very first phone call with Desmin, I knew this was different. At no point did I feel like a sale, a number, or a transaction. I felt valued. I felt heard. Most importantly, I felt like I mattered. By the time I arrived, it felt less like walking into a dealership and more like being welcomed by people who genuinely cared. Desmin went above and beyond to ensure every detail was right, and Daniel in Finance made the process seamless, honest, and stress free. Together, they took the time to understand exactly what I wanted and worked tirelessly to make it happen. What sets this team apart isn’t the vehicles they sell,it’s the relationships they build. Their kindness, integrity, patience, and genuine care for people are something you simply don’t find every day. In a world where customer service often feels rushed and impersonal, they made me feel like family. I arrived hoping to purchase a vehicle. I left with exactly what I wanted, an unforgettable experience, and a deep appreciation for some truly amazing people. Hands down, this was the best car buying experience of my life, and I would gladly drive those 300+ miles all over again.

It is always an easy experience to have my car serviced at this facility. The repairs were explained and I appreciated that they provided me with rides to and from the dealership.

Jennifer went above and beyond!!! Repaired as expected . Updated on the progress regularly, I would recommend this dealer to anyone as they are exceptionally professional.