Reviews
Very professional, organized, and efficient management and staff. Also, staff member follow up with the customer.
Very professional, organized, and efficient management and staff. Also, staff member follow up with the customer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience with my salesman Sammy. I love their service department, especially dealing with Carina—she gets everything done.
I had a great experience with my salesman Sammy. I love their service department, especially dealing with Carina—she gets everything done.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service is always great but today 08-27-2026 my Service advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my registration. We'll after waiting about 20 minutes and letting her horrible attitude slide. I saw that my car was done and ready and I started counting the minutes mean while I can hear her talking on her phone on a personal call because it sure was not work related. After 30 minutes of nothing I was fed up and went straight to her service rep desk and she still had the audacity to tell me to hold on and walked away from me to continue her personal phone call without regarding my time, and after 10 minutes of her still in the phone and her seeing me visibly angry and upset she told another service rep to help me and she didn't apologize or gave a single F about me and my time. I wasted a hour of my time just waiting and probably would've wasted more of my time if I haven't gone up her desk.
Service is always great but today 08-27-2026 my Service advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my registration. We'll after waiting about 20 minutes and letting her horrible attitude slide. I saw that my car was done and ready and I started counting the minutes mean while I can hear her talking on her phone on a personal call because it sure was not work related. After 30 minutes of nothing I was fed up and went straight to her service rep desk and she still had the audacity to tell me to hold on and walked away from me to continue her personal phone call without regarding my time, and after 10 minutes of her still in the phone and her seeing me visibly angry and upset she told another service rep to help me and she didn't apologize or gave a single F about me and my time. I wasted a hour of my time just waiting and probably would've wasted more of my time if I haven't gone up her desk.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Colin and the service department at Audi of El Paso are outstanding! Have had several Audi vehicles over the years and the service departments are a key reason I keep buying Audi’s.
Colin and the service department at Audi of El Paso are outstanding! Have had several Audi vehicles over the years and the service departments are a key reason I keep buying Audi’s.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.
Abram @ Service & Ricardo and The Team @ Parts were awesome. Attentive, timely, great feedback & Quality Work.
Abram @ Service & Ricardo and The Team @ Parts were awesome. Attentive, timely, great feedback & Quality Work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Exceptional dealership with outstanding service, fast repairs, genuine care, and a truly customer-first experience.
Exceptional dealership with outstanding service, fast repairs, genuine care, and a truly customer-first experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The used sales manager and sales man were great to work with. They made the sale go smooth, fast and easy. They provided great customer experience. Great experience overall!
The used sales manager and sales man were great to work with. They made the sale go smooth, fast and easy. They provided great customer experience. Great experience overall!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! If you have any further questions, please don't hesitate to reach out!
Armando and Frankie were a pleasure to work with! The team overall was informative and helpful. I ended purchasing the Audi A5 2025 and extremely happy with the service and purchase. 10/10 customer service, would recommend!
Armando and Frankie were a pleasure to work with! The team overall was informative and helpful. I ended purchasing the Audi A5 2025 and extremely happy with the service and purchase. 10/10 customer service, would recommend!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great car, great service from the team - especially Armando, great price. Would buy again and recommend
Great car, great service from the team - especially Armando, great price. Would buy again and recommend
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Sammy is an amazing car salesman and we are so pleased with his patience, kindness, and trustworthiness. We would definitely do business at Audi again all thanks to Sammy!
Sammy is an amazing car salesman and we are so pleased with his patience, kindness, and trustworthiness. We would definitely do business at Audi again all thanks to Sammy!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!