Hiley Buick GMC of Fort Worth

They want to plug the extended warranty but then when you need to use it all you get is the run around and no wants to help you.

Great dealership to work with. One of the easiest car buying experiences we have ever had.

Sales staff were ready when I arrived at the appointment. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle.

From our first contact with Chuck the supervisor, the sales person Chris Pingel all was very professional taking care of our every needs.

Very good service, and while they were performing the service you could see the inspection that was performed by video. Most places don't show that to the customer.

We just bought a used car from HILEY- Buick- GMC-of-Fort Worth with John Talley. We had shopped extensively and found good deals at 3 different dealerships. Although one of the other dealership's offer was slightly better than Hiley's, we were completely swayed by John's knowledge, experience, and trustworthiness. We liked everyone we met at Hiley, but out of all the salepeople we met at all of the dealers in west Fort Worth. John Talley is the main reason we bought the car we did. And then Ron and Taylor in Finance made us glad John was at Hiley (they give Finance people a good name!}.

I never met a mr gonzalis yet I have paper work saying he was selling me a new car cash for 25000. Had it on paper ...came back to get the car and was told by a young lady named melody...who did all the talking for Gonzales that they sold my car and wanted me to pay extra 3000 for a car that was the same color size and brand .the car they advertised was only 20690.00 told me we don't have them in yet .Then why advertise it if you don't have them . I had to drive 600 miles for this car for them to just perk me around .and yes I do have it all on paper .

Do this for me, ask for the out the door price from Hiley Buick GMC of Fort Worth and you will soon discover they ADD a $2,995 dollar reconditioning fee to the sales price! This is a SCAM, avoid at all costs! Why CARS.com is this $2,995 dollar reconditioning fee not made to be included in the sellers notes?!?!?

Luke is a fantastic service advisor. Responsive and excellent communication about vehicle issues, explanation and proactively assisted in applying GM Rewards dollars towards bill

Absolutely the Worst Service Experience – Avoid at All Costs If I could give zero stars, I would. We purchased a vehicle from Hiley Buick GMC that has been nothing short of a nightmare from day one. It’s clear now that we were sold a lemon — the car has had issue after issue, and what’s worse is that their service department has proven completely incapable of fixing anything. We've brought the car in multiple times for the same problems, and each time we're met with vague explanations, empty promises, and delays. They either don’t know how to fix it, or they just don’t care. Either way, the incompetence is staggering. Communication is abysmal — we’re constantly the ones having to call for updates, only to be told "we're still waiting on a part" or "technician hasn't had a chance to look at it yet" even after days or weeks have passed. Meanwhile, we’re stuck without a reliable vehicle and no one at this dealership is taking accountability for the mess they sold us. Save yourself the frustration and take your business elsewhere. There are plenty of dealerships that value their customers and actually know what they’re doing. Hiley Buick GMC is not one of them.