Reviews
Chris you are too kind.
Chris you are too kind. Thank you for my beautiful suv. Thank you for helping me out when the first pick did not work out. You can most definitely tell that you and the rest of the staff really care for people and what they want. Thank you. We will be back!
Chris you are too kind.
Chris you are too kind. Thank you for my beautiful suv. Thank you for helping me out when the first pick did not work out. You can most definitely tell that you and the rest of the staff really care for people and what they want. Thank you. We will be back!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was great.
It was great. When something unexpected happened, they went the extra mile and fixed it and even offered a rent car so that I didn?t need to stay there and wait.
It was great.
It was great. When something unexpected happened, they went the extra mile and fixed it and even offered a rent car so that I didn?t need to stay there and wait.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
They want to plug the extended warranty but then when you
They want to plug the extended warranty but then when you need to use it all you get is the run around and no wants to help you.
They want to plug the extended warranty but then when you
They want to plug the extended warranty but then when you need to use it all you get is the run around and no wants to help you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us feedback about your experience with us. Here at Hiley Buick GMC of Fort Worth, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Service Manager Mark Topham at mtopham@hileycars.com to discuss ways we can better serve you in the future.
Great dealership to work with.
Great dealership to work with. One of the easiest car buying experiences we have ever had.
Great dealership to work with.
Great dealership to work with. One of the easiest car buying experiences we have ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bryan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales staff were ready when I arrived at the appointment.
Sales staff were ready when I arrived at the appointment. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle.
Sales staff were ready when I arrived at the appointment.
Sales staff were ready when I arrived at the appointment. They had the vehicle ready. Brandon did a great job showing and explained the features on the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From our first contact with Chuck the supervisor, the
From our first contact with Chuck the supervisor, the sales person Chris Pingel all was very professional taking care of our every needs.
From our first contact with Chuck the supervisor, the
From our first contact with Chuck the supervisor, the sales person Chris Pingel all was very professional taking care of our every needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very good service, and while they were performing the
Very good service, and while they were performing the service you could see the inspection that was performed by video. Most places don't show that to the customer.
Very good service, and while they were performing the
Very good service, and while they were performing the service you could see the inspection that was performed by video. Most places don't show that to the customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chucky, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We just bought a used car from HILEY- Buick- GMC-of-Fort
We just bought a used car from HILEY- Buick- GMC-of-Fort Worth with John Talley. We had shopped extensively and found good deals at 3 different dealerships. Although one of the other dealership's offer was slightly better than Hiley's, we were completely swayed by John's knowledge, experience, and trustworthiness. We liked everyone we met at Hiley, but out of all the salepeople we met at all of the dealers in west Fort Worth. John Talley is the main reason we bought the car we did. And then Ron and Taylor in Finance made us glad John was at Hiley (they give Finance people a good name!}.
We just bought a used car from HILEY- Buick- GMC-of-Fort
We just bought a used car from HILEY- Buick- GMC-of-Fort Worth with John Talley. We had shopped extensively and found good deals at 3 different dealerships. Although one of the other dealership's offer was slightly better than Hiley's, we were completely swayed by John's knowledge, experience, and trustworthiness. We liked everyone we met at Hiley, but out of all the salepeople we met at all of the dealers in west Fort Worth. John Talley is the main reason we bought the car we did. And then Ron and Taylor in Finance made us glad John was at Hiley (they give Finance people a good name!}.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Hiley Buick GMC of Fort Worth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I never met a mr gonzalis yet I have paper work saying
I never met a mr gonzalis yet I have paper work saying he was selling me a new car cash for 25000. Had it on paper ...came back to get the car and was told by a young lady named melody...who did all the talking for Gonzales that they sold my car and wanted me to pay extra 3000 for a car that was the same color size and brand .the car they advertised was only 20690.00 told me we don't have them in yet .Then why advertise it if you don't have them . I had to drive 600 miles for this car for them to just perk me around .and yes I do have it all on paper .
I never met a mr gonzalis yet I have paper work saying
I never met a mr gonzalis yet I have paper work saying he was selling me a new car cash for 25000. Had it on paper ...came back to get the car and was told by a young lady named melody...who did all the talking for Gonzales that they sold my car and wanted me to pay extra 3000 for a car that was the same color size and brand .the car they advertised was only 20690.00 told me we don't have them in yet .Then why advertise it if you don't have them . I had to drive 600 miles for this car for them to just perk me around .and yes I do have it all on paper .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kimberly, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Sales Manager Zach Lowden at zlowden@hileycars.com to discuss your concerns, as your satisfaction is of utmost importance to us.
Do this for me, ask for the out the door price from Hiley
Do this for me, ask for the out the door price from Hiley Buick GMC of Fort Worth and you will soon discover they ADD a $2,995 dollar reconditioning fee to the sales price! This is a SCAM, avoid at all costs! Why CARS.com is this $2,995 dollar reconditioning fee not made to be included in the sellers notes?!?!?
Do this for me, ask for the out the door price from Hiley
Do this for me, ask for the out the door price from Hiley Buick GMC of Fort Worth and you will soon discover they ADD a $2,995 dollar reconditioning fee to the sales price! This is a SCAM, avoid at all costs! Why CARS.com is this $2,995 dollar reconditioning fee not made to be included in the sellers notes?!?!?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to our Sales Manager Zach Lowden at zlowden@hileycars.com at your earliest convenience to discuss how we can turn your experience into a positive one.