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Webb Hyundai Highland

(1,427 reviews)
Visit Webb Hyundai Highland
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (219) 354-2594 (219) 354-2594
Used (219) 513-4270 (219) 513-4270
Service (219) 354-2593 (219) 354-2593

Reviews

(1,427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Webb Hyundai Highland from DealerRater.

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Excellent service.

Excellent service. Professional staff. Quickness on services. Transparent communication and extremely private by utilizing the texting service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Everything thing was great and everyone very polite and

Everything thing was great and everyone very polite and friendly and professional Everyone was very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

I was very pleased with the time it took for my oil

I was very pleased with the time it took for my oil change and tire rotation. I also was informed by Tony B. that I could take my Tuscan and run it thru the Wash Bay when I need to. Also had a chance to talk to Big John who I was very pleased with when I leased our Tuscan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

I had the pleasure of working with Antonio Villarreal

I had the pleasure of working with Antonio Villarreal during one of the most difficult seasons of my life, and I can honestly say he was nothing short of amazing throughout the entire car-buying process. I was in the market for a new vehicle when my mother’s health began to decline, and shortly after, she passed away. Antonio was incredibly patient, understanding, and never pushy — something that truly made a difference during such an emotional time. He took the time to work with me with the options I preselected, what I was comfortable paying, and what I genuinely needed. He made the entire experience feel personalized, low-pressure, and respectful. His professionalism and compassion did not go unnoticed. If you’re looking for someone who truly listens and puts your needs first, I 10/10 recommend Antonio Villarreal. You won’t find a better person to help guide you through this process. Thank you, Antonio!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

I worked with Antonio, who was a calming influence

I worked with Antonio, who was a calming influence throughout the buying process. It was good to have 2 vehicles we were interested in on the lot. He rode along on the test-drives which other dealerships did not. he helped set up my phone and explained most of the functions from the driver's perspective. I was disappointed in the response of the service after the sale...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

They do good work, this time around it was just a failure

They do good work, this time around it was just a failure to contact me back about the installation of my tires that had come in two days after my visit. I was told that they might come in later on 5-29 and that I'll receive a call regarding that. So when I did receive a call I figured that it was about that but it was a follow up about my visit as if the work was completed already which threw me for a loop so when I explained to the person that called regarding that on 5-29, that I was still waiting to receive a call back so that I may get my tires installed I was told the same thing that I'll be called back upon their arrival to the shop.I then found myself waiting 2 extra days after they've arrived and having to call in myself in on order to find out that my tires had arrived 5-30 later that day. The reason for my review was the fact that I was waiting a whole 2 extra days to receive a call that I had to make on 6-2 to find out that my tires had arrived and I still hadn't received my call back and I had to risk driving back and forth to Chicago for work on my spare tire for two extra unnecessary days. I will never try to discredit the good work and service that I usually receive, this time around they just dropped the ball on this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Very good and efficient in their service.

Very good and efficient in their service. Helpful with additional information about our new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Today was a rough day for my family and I.

Today was a rough day for my family and I. We walked into the dealership a little stressed. John Crawford”BIG JOHN” and his trainee were the absolute dopest. There was a situation that had nothing to do directly with the dealership. These two gentlemen made my family feel understood. Big John was not accepting any disrespect from the company that is always beyond disrespectful . I didn’t have to argue with anyone on the phone because BIG JOHN shut it down right away. My father is a U.S NAVY veteran and he was treated like ROYALTY. Thank You BIG JOHN!!!! See you guys soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

I've always gone to this dealership for my service needs

I've always gone to this dealership for my service needs and have been satisfied with the results.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

The dealership was very polite, helped me with everything

The dealership was very polite, helped me with everything I needed. They were very knowledgeable about the vehicle ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!