Billy Wood Ford

I recently bought a truck Ford F150 and got the run around on the truck. Then was showed a different truck that was ragged out on the inside. I told the salesman and the Sales manager ( Freddie) that I di not want the Red truck I was showed and He brought me back in the dealership and went over number once again and said we are dealing on the gray truck. Once all was said and done he tried to put my in the wrong truck ( Red Truck). He was very rude when I stated that was not the truck I was buying. The finance Lady was very nice and helped me out. I was told by several personnel at the dealership that his was not the 1st time this had happen and they said they were sorry. I don't think I will do business with them again. I would like to talk to Mr. Billy Woods himself and discuss the action that took place that day. SO Mr. Woods if you would kindly call me so we can have a conversation it would be greatly appreciated.

Let me start off by saying the salesman Caden Madden is top notch when I came in on Saturday before they close at 3pm and talked to him about a truck I seen on the internet he was all over it .they had just gotten it in so it was still in the back took us back there showed us it. And we talked about purchasing it and caden took it from there he followed up on Monday with me started paper work on phone and we go there we was ready to go I will refer anyone to him and not to mention Freddie was and extention of him with the great service they provided to me and my wife thanks guys Now that's how a buying experience should feel like

Service after the sale in non-existent unless you are a well known name in the town. On the phone they are very rude ..... I was asked after being told that they would make me an appointment in a week on a potentially serious problem .... why can they not find me on Facebook??? I don’t understand what me being on Facebook has to do with the service that I need. I will use Hixson in Alexandria like in the past and I will never do business with Billy Wood Ford again. The first thing I said when I bought the truck was how important service after the sale was to me . I was told I would always get a loaner and was promised I would be taken care of. That was a year and a half ago and I have yet to even be fit in for an oil change on my day off. Very rude people.

The experience was great, the entire staff was very friendly and helpful! I saw what I wanted online, made a appt, was in and out in a hour

I went for a vehicle that was posted online. When I got there, they asked for $1000-$2000 more than the online price. I test drove the vehicle and asked about any problems. They assured me that it had been through their service center and any problems would’ve been fixed before selling. I went in recently and was told that it needEd $1700 (after the healthcare worker discount) worth of work. Mostly brakes, rotors, and tires. I asked how this could be when the car “didn’t have anything wrong with it when I bought it.” I was then told that it NEVER even went through the service department. I do not fault the service department. They were extremely apologetic. I will be contacting an auto lawyer for advice, because I had to pay $1100 to get it fixed (elsewhere). They should either fix the vehicles before listing them, or tell you up front about the problems. Thankfully, I’ve kept every single piece of paperwork since I’ve bought it.

HORRIBLE! I bought a car there back in 2015, horrible service and they screwed me over. Come back to give them a second chance this year in 2019 to get the A/C in my Ford Fusion checked because it blows hot air, was told that it would be done by 12p. It was 3pm and I needed my car back so I could go to work for 5pm, kept calling, they kept telling me to call back, this was because they haven’t even started on it yet. So I show up about 4pm still no call back and one of the service guys was in the car checking it with the little machine thing and they blew one of my fuses! Didn’t find that out till later. So I ask what’s the problem and he says that it’s working fine, a/c is working. So I walk over to my boyfriend to tell him, and my boyfriend says what he thinks the problem is. Then the service guy agreed with my boyfriend that it could be the control panel. So my boyfriend pretty much diagnosed it himself. When I tried to trust Billy Wood would help me and figure out the problem. And guess what? I still had to pay the $100. With nothing being diagnosed, so my boyfriend went to talk with the guy I believe is over the service department, and told him that he diagnosed it himself. My boyfriend got pretty upset because in the past he has also been screwed over by Billy Wood, so he had a few words to say to the guy over the service department. I can’t exactly remember his name but when I find it on the card he gave me I will definitely update this. So the guy over service says he will buy the control panel and fix it himself and put it in himself for free. That was in August, I texted him a few times asking about it and he kept telling me he ordered it, I asked for a tracking number, he said there wasn’t one given. I text back again asking about it, guess what, no answer. If you are thinking about going to Billy Wood, please DO NOT, they will screw you over in so many ways!!! If I could I would share this on fb but they were smart and just have a regular fb page so no one can review them.But anywhere I can I will be sharing this.

Excellent service all employees where very nice and helpful would tell anyone to shop there for a car or truck . Would go back to buy another car at any time.

Got approved, my credit ran 8 times, then they told me the vehicle was sold. Would never go to this dealer ship again if this is their business practice.

Had a wonderful experience with the pros at Billy Wood Ford. David and Deedee spent plenty of time to get me familiar with my new truck. Hassle free buying, exceptional price, fair trade allowance. Looking forward to dealing with them again.

My son recently went to Billy Wood Ford In Jena La, he purchased a vehicle and had a lot of trouble with the vehicle. But the problem that he had with the vehicle was communicated and then fixed.