Reviews
We purchased the Nissan Kicks in June.
We purchased the Nissan Kicks in June. We were pleased with how professional and friendly they are. Since then we have needed minor work done. One of which was have the front passenger seat fixed as it wouldn’t go forward. We were going out of State and they had it fixed and we left on time. Today we needed to have a piece of trim replaced and again it was done in a timely manner. Thank you to Chase JJ Connie and all that have given us superior service! Go visit Nissan Springfield for the best quality and service!
We purchased the Nissan Kicks in June.
We purchased the Nissan Kicks in June. We were pleased with how professional and friendly they are. Since then we have needed minor work done. One of which was have the front passenger seat fixed as it wouldn’t go forward. We were going out of State and they had it fixed and we left on time. Today we needed to have a piece of trim replaced and again it was done in a timely manner. Thank you to Chase JJ Connie and all that have given us superior service! Go visit Nissan Springfield for the best quality and service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Helene, thank you so much for the awesome review and kind words. It is always our pleasure to take care of you. We appreciate you more than you know. Thank you for choosing our Team and Springfield Nissan.
I was reasonable after multiple issues and was given a
I was reasonable after multiple issues and was given a free oil change only for the to put the wrong oil on the order and the wrong oil labeled on the sticker. I've got another oil change for free I'm not going to use because I'm tired of the poor service and screw ups.
I was reasonable after multiple issues and was given a
I was reasonable after multiple issues and was given a free oil change only for the to put the wrong oil on the order and the wrong oil labeled on the sticker. I've got another oil change for free I'm not going to use because I'm tired of the poor service and screw ups.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good morning. We are incredibly sorry that the line item error was made on your repair order and certainly understand your frustration. We have listened and taken the proper steps to ensure this does not happen going forward. Even though we do know who you are without identifying information, we do not want to call you at a bad time. Daniel remembers you very well and this is an isolated incident. We would love the opportunity to visit with you when you have a little time. Connie is our Nissan Owner Loyalty Manager and you can reach her by dialing 417-882-3838 or you can email her at [email protected]. We sincerely care about you as a valued guest so please reach out at your earliest convenience.
The entire Springfield Nissan Sales and Service Teams are
The entire Springfield Nissan Sales and Service Teams are amazing! They go above and beyond, always!
The entire Springfield Nissan Sales and Service Teams are
The entire Springfield Nissan Sales and Service Teams are amazing! They go above and beyond, always!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 Stars and for letting us know our Team at Springfield Nissan does an amazing job!
Cristian Vega was the best service advisor i?
Cristian Vega was the best service advisor i?ve ever had. He made sure to go over my recommended services and always had a smile on his face while doing it.
Cristian Vega was the best service advisor i?
Cristian Vega was the best service advisor i?ve ever had. He made sure to go over my recommended services and always had a smile on his face while doing it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 Stars and for letting us know Cristian did a great job for you during your recent visit with us. We appreciate you!
Chase Wells was wonderful.
Chase Wells was wonderful. Kept informed throughout the repair process. Highly recommend Springfield Nissan. Friendly, honest, kind employees, fixed right the fiest time and fair pricing.
Chase Wells was wonderful.
Chase Wells was wonderful. Kept informed throughout the repair process. Highly recommend Springfield Nissan. Friendly, honest, kind employees, fixed right the fiest time and fair pricing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 Stars. We are happy to hear Chase did a great job for you.
Great experience.
Great experience. The team was great to work with. Very prompt and knowledgeable. Beautiful facility. Sales team Matt and Dave were great to work with. Very patient.
Great experience.
Great experience. The team was great to work with. Very prompt and knowledgeable. Beautiful facility. Sales team Matt and Dave were great to work with. Very patient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5 Stars and for letting us know our Team did a great job.
Whatever you do, do not buy a Nissan!
Whatever you do, do not buy a Nissan! The warranty is not worth the paper it’s printed on!
Whatever you do, do not buy a Nissan!
Whatever you do, do not buy a Nissan! The warranty is not worth the paper it’s printed on!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good afternoon. We at the dealership level are very sorry we were not able to help you. We believe you would agree that we certainly tried. Unfortunately, the factory emissions warranty expired at 3 years/36k miles and your miles were quite a bit beyond that. We did ask Nissan for a goodwill but the answer given to us by Nissan was no. We would love to be able to repair your vehicle, but we have to follow Nissan guidelines. If you would like to speak with Nissan directly about this, we would recommend calling Consumer Affairs at 1-800-NISSAN1.
Whatever you do DO NOT buy a Nissan.
Whatever you do DO NOT buy a Nissan. The warranty is not worth the paper it is printed on. A good company that has gone to crap.
Whatever you do DO NOT buy a Nissan.
Whatever you do DO NOT buy a Nissan. The warranty is not worth the paper it is printed on. A good company that has gone to crap.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Daniel is one to steer clear of.
Daniel is one to steer clear of. If he get a bad review he will try to shame you then refuse to work on your vehicle. Even though I had to take my car there 4 times for the same issue. So ya not happy
Daniel is one to steer clear of.
Daniel is one to steer clear of. If he get a bad review he will try to shame you then refuse to work on your vehicle. Even though I had to take my car there 4 times for the same issue. So ya not happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rude finance officer that added four thousand dollar
Rude finance officer that added four thousand dollar warranty after being told we did not want. Then sured scare tactics and excessive speech to intimate us into accepting. Never received any paperwork on warranty kept getting paperwork from warranty companies with dealership name trying to get us to sign up for warranty? Got out paperwork that has been in glove department since we bought car to figure out what we had paid for and if all the warranty mail was associated with our purchase and only thing in our paperwork was the four thousand dollar charge on loan paperwork. Contacted finance officer who insisted it was with our paperwork (not) i asked her to mail copy of warranty as i admit to being a seventy year old with no tech savy or equipment and she refused insisting that she has no way of mailing paperwork and that she does not work in a office still have no idea of what we were charged four thousand dollars for
Rude finance officer that added four thousand dollar
Rude finance officer that added four thousand dollar warranty after being told we did not want. Then sured scare tactics and excessive speech to intimate us into accepting. Never received any paperwork on warranty kept getting paperwork from warranty companies with dealership name trying to get us to sign up for warranty? Got out paperwork that has been in glove department since we bought car to figure out what we had paid for and if all the warranty mail was associated with our purchase and only thing in our paperwork was the four thousand dollar charge on loan paperwork. Contacted finance officer who insisted it was with our paperwork (not) i asked her to mail copy of warranty as i admit to being a seventy year old with no tech savy or equipment and she refused insisting that she has no way of mailing paperwork and that she does not work in a office still have no idea of what we were charged four thousand dollars for
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shouldn't this b illegal?
This should b illegal