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Heritage Honda Bel Air

(5,350 reviews)
Visit Heritage Honda Bel Air
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (410) 877-6493 (410) 877-6493
Used (410) 698-6206 (410) 698-6206
Service (410) 877-6845 (410) 877-6845

Reviews

(5,350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda Bel Air from DealerRater.

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Joe was great!

Joe was great! Super knowledgeable and listened for exactly what we were looking for, and worked to make sure we found what we were looking for. Didn’t try to upsell or push for features we didn’t find value in, and landed in something that’s perfect for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

For weeks, I received frequent calls and text messages

For weeks, I received frequent calls and text messages from this dealership claiming they could put me into a Honda Odyssey at a specific monthly payment if I traded in my Honda Pilot. They made it seem like all I had to do was come in and the deal would be ready. When I finally spoke further with them, they told me they could even beat another dealership in the area and that the only factor left was how they appraised my vehicle. That sounded reasonable, so I decided to give them a chance. When I showed up, the quote they gave me was significantly higher — about $200 more per month than what they had promised. I was completely transparent about what I was looking for, but they were not. They kept insisting I should come in because they might be able to “appraise my trade-in for more,” but in reality, their calculations had multiple issues and they had no intention of honoring what they said on the phone. This dealership is misleading and wastes people’s time. They say more than they can actually deliver, leaving customers angry and frustrated. If you value honesty and transparency, don’t bother coming here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Yael, we’re sorry to hear you left feeling frustrated. While we aim to provide accurate estimates, final offers can vary based on trade in condition, manufacturer programs, and we never intend to mislead. We would love the opportunity to earn your business and restore faith in our business, so please feel free to reach out to our general manager at tlangford@mileone.com or 410-698-0044.

Justin Craig is a super professional & very friendly

Justin Craig is a super professional & very friendly salesperson also very knowledgeable about Honda. He was very considerate of our time and comfort. Very enjoyable to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mary, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Justin Craig is a super professional & very friendly

Justin Craig is a super professional & very friendly salesperson also very knowledgeable about Honda. He was very considerate of our time and comfort. Very enjoyable to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Justin Craig helped us make the car buying experience

Justin Craig helped us make the car buying experience easy and quick. We appreciate all the help and detailed information about the vehicle we were purchasing. Don’t hesitate to come see him for an amazing experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heather, thank you so much for your feedback! Justin will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

justin Craig was an amazing help and made the purchase

justin Craig was an amazing help and made the purchase smooth and easy with my wifes pilot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Craig, thank you so much for your feedback! Justin will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Justin Craig HE IS THE BESTTT !

Justin Craig HE IS THE BESTTT ! HE WAS VERY HELPFUL HELP ME WALK OUT WITH MY FIRST CAR EVER AT THE AGE OF 25! I couldn’t be any more blessed to have him he explained everything so well , even stopped me at chick fila , if you come here come and see Justin ! He will not disappoint you and will make your life more easier and all I did was tell him the features I liked within a car and he came around the corner with the best car that made my eyes popped . He paid attention to every detail that was explained to him . He is a good at his job ! Come and see him the experience is A1! He stayed here all night until I got approved thankyou so much Justin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Justin Craig did an amazing job with my grand daughters

Justin Craig did an amazing job with my grand daughters new Honda Civic at Honda Bel air!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

Justin Craig did an excellent job finding my

Justin Craig did an excellent job finding my granddaughter the perfect vehicle at Honda Bel air

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

10s across the board.

10s across the board. We were stressed coming in and Amanda assured us she had everything under control. Thank you Amanda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Amanda will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!