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Lakeview Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (207 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy peazy

Friendly, competitive and efficient. Made the negotiating and the buying process a breeze

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast friendly team

2nd vehicle purchase from Lakeview Ford. Very helpful and friendly folks . Very good new and used car inventory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bradley, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Lakeview Ford

They got me in a brand new vehicle for the right price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Katelynn, thank you for leaving such a great review and high star rating. At Lakeview Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!

Ford c-Max

Chip in the used car sales was outstanding! Had to wait on the financial officer for 2 hours. Very professional once we met. Just a little disturbing after driving 2.5 hours to make the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Gregory, thank you for your kind words about Chip! We will use your comments to improve the experience we provide to our customers. Please let us know if there's anything else we can do for you!

Ford Edge

I have lived in Battle Creek five yeard and have had great service at Lakeview Ford and for purchasing vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Suzanne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Susie was Great!

Susie was great. Alan really sucked. Thanks and have a great day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Taylor, thank you for the 5 star review. We will let Susie know you had a great experience. We look forward to seeing you soon.

owner

Salesman not familiar with products or just lied to make a sale. Said all oil change service appointments were free while under warranty period. Purchased a $500 remote start that doesn't work. After several trips to garage we were informed that we bought a low end vehicle and that's why our remote doesn't work. Of course no refund. We are happy with the car. No issues there. 2017 Ford Escape

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello John, we appreciate you taking the time to share your experience. We regret to hear that you were not completely satisfied with your visit. If you will give us a call at your convenience we'll be happy to address your concerns. We hope you continue to enjoy your Escape and have a great day.

Not treated like valued customers

Car itself is very good. Dealership was disorganized and did not value us and especially our time as customers. We spent a total of almost 7 hours at the dealership in two sessions. This was for an A plan lease that should have been simple. The salesperson thought I might be eligible for a veteran's discount, but that discount only applied to active military or someone who was discharged within two years. We spent over an hour exploring this option, which someone at the dealership should have known we were eligible for simply by reviewing the stipulations of the ford directives. Our car was not ready when promised, and after we had spent hours getting all the paperwork done including insurance transfer and ;registration transfer, we were presented a loaner car because our car was not ready. It had not even been washed. We eventually accepted the damaged car with the understanding it will be fixed soon. Waiting to hear from dealer. We were not treated with the respect that professional people of our generation expect. Thomas F, Ignaczak, MD and Kelsey R Ignaczak

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Lakeview Ford Lincoln. Please contact Phil Overley at poverley@shoplakeviewford.com or by phone at 888-693-2994 with the details of your experience so we can do our best to fix this. Thank you, we hope to hear from you soon.

Buying my F-150

Salesman worked hard, Found exactly what I wanted and I was being pretty picky. Would highly recommend...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience, worth the 5 hour drive

I knew exactly what I was looking for in a used Ford Explorer and found 3 dealers who had it, 2 dealers were within 2 hours of home but I ended up making a 5 hour drive to Lakewood Ford-Lincoln as my sales contact, Logan, was very responsive to my questions, professional and easy to work with over the phone as we agreed on what I feel was a very fair price. I also appreciated his meticulous attention to detail as I virtually “walked him around the car” for me to look for wear on the body and major components of the car – I was thrilled that when I arrived on site the car was exactly as he described it over the phone. When my future car buying needs arise again I will reach out to Lakewood even though they are 5 hours away, they were that good to work with from initial call to pricing, trade-in, paperwork all the way through to driving off the lot. Honest, easy and professional – hard to find in the auto dealer works and but gold once you find it. Thanks again Logan and team, great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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