Reviews
Repeat customer
I have dealt with this dealership in the past & felt comfortable going back. John Hrad is great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible repair and customer service.
Michail Luongo, the mechanic had my car for two years and delivered it in a non-drivable condition. He destroyed & substituted original parts..etc Michail Luongo, the mechanic had my car for two years and delivered it in a non-drivable condition. He destroyed and substituted original parts. It was not able to even idle or drive normal. After engine overhaul, oil leaks were attempted to seal with JB welding glue and broken components were silicone glued. Horrible is the only word. On delivery my Ferrari 512tr had a tough time stabilizing at idle because it was running SO rich and the two banks were total OUT of synch. Michael Luongo, the so called Ferrari mechanic tried to fool himself by changing the mixture adjustment at the flow sensors which were factory set the same on both banks. They do not need to be touched and each has a blue factory plug on them. There plugs were GONE and they were 100% off balance between the two! The engine was overhauled and oil leaks was all over when finished. Michael cure was to seal it with JB Weld glue! The car engine was intermittently going out at random time. Michael was told at testing the car before delivery and NOTHING was done when car was delivered. It's the same and this Ferrari never did that before! Engines parts including studs and sensors were replaced by random parts that do not even fit. My original functional parts were taken and substituted with some off the shelf parts including my one month old new Gel battery! The important camshaft sensor's connectors were totally shattered!!! Wow. They were 100% intact on delivery to him. The plastic shells were like eggshell when discovered! Don't know what and how he did that. Well instead of replacing it he put black silicone glue in as his replacement parts!!! And he expect it to function properly!!! And he called this Ferrari work!!! I paid for all coolant hoses to be replaced with silicone hoses! He said yes and he "replaced them"!!! And he lied. One of the major hoses on top of the engine at the thermostat blew out on me because my original old hose was NEVER replaced. The radiator on the right leaked out because he did not even used the proper fitting for the drain plug! Instead of using the factory silicone seal he put two copper washers trying to destroy the factory designed groove for this seal and leaked of course!!! Clamps were put together in such odd manner that no one can easily access them and they were NOT like that with the original Ferrari configuration. So far since delivery of the car back to Houston I have to do constant work to correct his mistakes. This is of course after paying more than $20,000 for a Ferrari that is so destroyed! The car was bought brand new at Ferrari Houston and it was extremely well kept. In for so called a major tune up and out came a car that is not even drivable without major work! The exterior paint was all tarnished with scratches and missing screw and messes in the interior. NO one of this quality should advertise themselves as Ferrari mechanics. This is 100% disappointment and deceptive in trade practice.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great car buying experience!
Lamborghini Dallas went above and beyond the standard car buying experience to make sure my vehicle purchse was just the way I wanted it to be. Best car buying experience I have ever had, and got my car of my dreams!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
