Taylor Kia Findlay

The dealership treats everybody like family, whether you’re dealing with Jason Saul to buy the car, then service department to take care of the car or Financing to buy the car.

When my daughter was upgrading her vehicle, Jason Saul was a huge help. He was highly personable and patiently addressed every one of her questions.

I wish I could post photos here, but please go to Google Reviews where you can find them among the 1 star ratings. After replacing the oil pan on our Kia Sportage the Kia tech failed to tighten all the bolts on the covering shroud on the undercarriage; but more importantly, they under filled the engine by an entire quart of oil. The only reason we even checked the oil level is because the undercarriage had a lot of oil spray on it that they had not wiped off and we saw the loose bolt when cleaning it up, which made us check everything they had done. The service ticket was over $1,500 and they didn’t even clean up their own mess. It’s dangerous to leave a vehicle a full quart of oil low and it’s shocking Taylor Kia’s quality of work control is so poor that these two things could even happen. What makes it worse is that when we called the dealership to complain, the Service Rep, Ricky, could only explain why it wasn’t his fault and he didn’t understand the repair details. Wow, really helpful !! We will pursue this further with the Service Mgr, but the photos speak for themselves. If you have any other option on where to take your Kia for repairs, you should do so. If not, be sure to very carefully check everything they do, which sadly defeats the purpose of taking it to a dealer in the first place.

I wish I could post photos on this site proving and supporting this review. Go to Google Reviews and look at the 1 star ratings to see photos related to this review. After replacing the oil pan on our Kia Sportage the Kia tech failed to tighten all the bolts on the covering shroud on the undercarriage; but more importantly, they under filled the engine by an entire quart of oil. The only reason we even checked the oil level is because the undercarriage had a lot of oil spray on it that they had not wiped off and we saw the loose bolt when cleaning it up, which made us check everything they had done. The service ticket was over $1,500 and they didn’t even clean up their own mess. It’s dangerous to leave a vehicle a full quart of oil low and it’s shocking Taylor Kia’s quality of work control is so poor that these two things could even happen. What makes it worse is that when we called the dealership to complain, the Service Rep, Ricky, could only explain why it wasn’t his fault and he didn’t understand the repair details. Wow, really helpful !! We will pursue this further with the Service Mgr, but the photos speak for themselves. If you have any other option on where to take your Kia for repairs, you should do so. If not, be sure to very carefully check everything they do, which sadly defeats the purpose of taking it to a dealer in the first place.

Was trying to get my My courtesy washed as a paying customer I have employees talking xxxx to me and telling me to do what my xxxx self and it was refused wash service manager ain't doing nothing about it and it's telling me I'm in the wrong. Hey Taylor, Kia Finley do a better job with your employees. Be nice to the customers. Whenever go back there again, I recommend to everyone else.

Sky was fantastic!! Will Def be coming back to this dealership!! Process was smooth and amazing!!

Journey at Taylor Kua Findlay was wonderful to work with and made our purchase experience great!

We had a terrible experience. They are utilizing price gouging practices. They marked up the car by over $6,000 over the manufacturers price for a new car. They didn’t tell us until after emptying our car contents from our car and refusing to answer questions on payments/price. I complained and was promised they would return the overage. We were put off several times and then finally yesterday we were told to come in to pick up a check. We rearranged our schedule to come to their office to pick up the check. Instead the business manager came into the office. He spoke to us sarcastically and rude. He belittled my husband. This has been one of the worst business experience of my life.

I just wanted to tell you how impressed I was with Journey Newland on our purchasing of a new Kia Soul. I have been in Management in Customer Service for a long time. I know how important it is to show the customer how much you care in making sure your meeting their needs without being pushy. He listened and provided us a great car. Thanks

What a wonderful experience! We had "no thought of..." buying a new car, we were just going to look. We were overwhelmed with the respect that Jerry & Journey gave us throughout the experience. (7 hours... Lol) From test driving other models, to meeting the staff, to basically making us feel part of the Taylor Findlay family! This is our 3rd Kia Soul we have purchased with everyone being from this dealership. Our trade-in (2022) was a great ride with no problems in the near 3 years. They blew us away with the trade-in pricing and the end cost for a new 2024. There are so many new "bells & whistles" that we will have to learn, but we'll get there... Amazing also was on the way home we talked to our insurance company only to find out our insurance premium were less because of all the safety features that Kia now installs on their models! Thanks you all at Taylor Kia Findlay!