Reviews
Big Al was fantastic to work with.
Big Al was fantastic to work with. 10/10 will come back for my next vehicle. The service was atmosphere were great, I could not ask for a better experience when purchasing a car!
Big Al was fantastic to work with.
Big Al was fantastic to work with. 10/10 will come back for my next vehicle. The service was atmosphere were great, I could not ask for a better experience when purchasing a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We have a truck in for repair for two months and the
We have a truck in for repair for two months and the communication, dedication to follow up and actually showing they care about the customer is extremely lacking. Aaron Snyder is the service manager I worked with and he does not follow up until forced, does nothing but make excuses, and is very good at playing the victim at the customer's expense. I had to escalate to GM Fleet to even begin to get action and even then it was only when forced. I encourage you to look for another Chevy dealer who really cares as much as their advertising says they do.
We have a truck in for repair for two months and the
We have a truck in for repair for two months and the communication, dedication to follow up and actually showing they care about the customer is extremely lacking. Aaron Snyder is the service manager I worked with and he does not follow up until forced, does nothing but make excuses, and is very good at playing the victim at the customer's expense. I had to escalate to GM Fleet to even begin to get action and even then it was only when forced. I encourage you to look for another Chevy dealer who really cares as much as their advertising says they do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear of the issues and frustrations you have had with us on this experience. In speaking with Tim, the service manager, it sounds like the two of you have spoken and all is well now. If you have any further questions/concerns please do not hesitate to reach out to Tim at 316-749-44033. Thank you and sorry again.
I purchased many vehicles from this dealership, Very
I purchased many vehicles from this dealership, Very friendly people and fair prices. Mark and his team are awesome! Will be back soon as I already ordered my next truck.
I purchased many vehicles from this dealership, Very
I purchased many vehicles from this dealership, Very friendly people and fair prices. Mark and his team are awesome! Will be back soon as I already ordered my next truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom Moore was an wonderful salesman.
Tom Moore was an wonderful salesman. He has helped me through the entire process. I also appreciate Service Manager Jeff whose staff assisted me with a minor service repair yesterday and today. Everyone on the floor was helpful, explained the process, and I was in and out in a short period of time.
Tom Moore was an wonderful salesman.
Tom Moore was an wonderful salesman. He has helped me through the entire process. I also appreciate Service Manager Jeff whose staff assisted me with a minor service repair yesterday and today. Everyone on the floor was helpful, explained the process, and I was in and out in a short period of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for you review and business. Glad we were able to get you taken care of. Have a great one and thank you again.
I was happy and pleased, initially, that I arrived
I was happy and pleased, initially, that I arrived without an appointment and was able to get an oil change for my vehicle. However, of the 3 or 4 scheduling service staff in the service department, I was mostly ignored until someone happened to look up, after several minutes. I was passed off to 2 separate service members who came across as annoyed at my presence, or the timing of my presence- maybe they are overworked and stressed out? Initial inspection of my vehicle, from the garage crew, noted a loose hanging wire cluster, under the car, but no one took the time to address that or provide me recommendations. After 45 minutes in the main showroom, I was informed that the oil change was completed. The low hanging wire cluster, under the body of my vehicle, remained without change, the service techs did not remove the paper floor mat they placed in my car, and the engine oil life percent, initially at 33%, remained without update. I appreciated the complimentary oil change, but service was a totally negative experience.
I was happy and pleased, initially, that I arrived
I was happy and pleased, initially, that I arrived without an appointment and was able to get an oil change for my vehicle. However, of the 3 or 4 scheduling service staff in the service department, I was mostly ignored until someone happened to look up, after several minutes. I was passed off to 2 separate service members who came across as annoyed at my presence, or the timing of my presence- maybe they are overworked and stressed out? Initial inspection of my vehicle, from the garage crew, noted a loose hanging wire cluster, under the car, but no one took the time to address that or provide me recommendations. After 45 minutes in the main showroom, I was informed that the oil change was completed. The low hanging wire cluster, under the body of my vehicle, remained without change, the service techs did not remove the paper floor mat they placed in my car, and the engine oil life percent, initially at 33%, remained without update. I appreciated the complimentary oil change, but service was a totally negative experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a very positive and enjoyable experience.
It was a very positive and enjoyable experience. Met at the door and taken care of throughout the entire process from test drive to purchase.
It was a very positive and enjoyable experience.
It was a very positive and enjoyable experience. Met at the door and taken care of throughout the entire process from test drive to purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent purchase experience.
Excellent purchase experience. The team worked hard to get my purchase completed as I was from out of state. I would definitely buy here again. I love my 2025 3500 Silverado.
Excellent purchase experience.
Excellent purchase experience. The team worked hard to get my purchase completed as I was from out of state. I would definitely buy here again. I love my 2025 3500 Silverado.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disappointed, we had a deal, but I was not happy with the
Disappointed, we had a deal, but I was not happy with the term or the interest rate. This was a Friday afternoon. They said they would look again Saturday when banks open back up and call me back. I have yet to receive a call back after calling them back Saturday afternoon to see what they had found out. The salesman told me we have something. I will call you back and now here It is three days later and have not heard a single thing out of them very unprofessional.
Disappointed, we had a deal, but I was not happy with the
Disappointed, we had a deal, but I was not happy with the term or the interest rate. This was a Friday afternoon. They said they would look again Saturday when banks open back up and call me back. I have yet to receive a call back after calling them back Saturday afternoon to see what they had found out. The salesman told me we have something. I will call you back and now here It is three days later and have not heard a single thing out of them very unprofessional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello there and sorry to hear of this experience as this is not how we expect our customers to be taken care of. This has been passed on to the General Manager, Mark, so that he can look into this for you and reach out to you. Many times, such as this, the name used on social media do not match any in our system. So, if Mark is unable to figure out who you are based on this review, he will not be able to reach back out to you. Please give him a call at 316-749-4047. Thank you and sorry again.
Coupon for oil change.
Coupon for oil change. In and out real quick. Send more coupons I'll be back I don't want to sell or trade this car in
Coupon for oil change.
Coupon for oil change. In and out real quick. Send more coupons I'll be back I don't want to sell or trade this car in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The price for the maintenance that I paid for was way too
The price for the maintenance that I paid for was way too much compared to prices that I've seen in my research for doing the same maintenance elsewhere. It really troubles me that almost every time I bring one of my vehicles in for service at Davis Moore Chevrolet the mechanic always seems to find something wrong that is always a very expensive fix. I find it hard to believe that everything that's been found wrong has been a legitimate issue since I take very good care of my vehicles and I never drive them hard so they'll last a long time. In December of 2023 or January of 2024 I brought my 2018 Chevrolet Silverado 1500 in for an oil change and tire rotation. Nothing of concern came up (that time). However, in April of 2024 when it was a day that was in the mid 90's temps, I turned on my A/C for the first time that season and my air conditioning was not working. I took it in to Davis Moore Chevrolet and they informed me that I needed a whole new A/C system! Why?!? My truck was 4 and half years old with maybe 60,000 miles on it, if that!!! It should not have had troubles so early into its life!!! I swear that I think the technician tampered with my A/C back in December or January at that last oil change service so that my A/C would not be working when I would go to turn it on months later and not even think anything of it!!! From now on, I will always be checking my A/C and other systems before I drop off any of my vehicles for maintenance at Davis Moore and before I drive away from Davis Moore!
The price for the maintenance that I paid for was way too
The price for the maintenance that I paid for was way too much compared to prices that I've seen in my research for doing the same maintenance elsewhere. It really troubles me that almost every time I bring one of my vehicles in for service at Davis Moore Chevrolet the mechanic always seems to find something wrong that is always a very expensive fix. I find it hard to believe that everything that's been found wrong has been a legitimate issue since I take very good care of my vehicles and I never drive them hard so they'll last a long time. In December of 2023 or January of 2024 I brought my 2018 Chevrolet Silverado 1500 in for an oil change and tire rotation. Nothing of concern came up (that time). However, in April of 2024 when it was a day that was in the mid 90's temps, I turned on my A/C for the first time that season and my air conditioning was not working. I took it in to Davis Moore Chevrolet and they informed me that I needed a whole new A/C system! Why?!? My truck was 4 and half years old with maybe 60,000 miles on it, if that!!! It should not have had troubles so early into its life!!! I swear that I think the technician tampered with my A/C back in December or January at that last oil change service so that my A/C would not be working when I would go to turn it on months later and not even think anything of it!!! From now on, I will always be checking my A/C and other systems before I drop off any of my vehicles for maintenance at Davis Moore and before I drive away from Davis Moore!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase