Audi North Houston

Service and quality control have certainly deteriorated. We had been pleased with them 4 or 5 years ago and have purchased 2 new vehicles with them. Things have changed though. They damaged my car (Audi A6) a few years ago and we went through a lot of time and energy to get it fixed. We purchased a brand new Audi Q7 with them two years ago and they delivered it to us damaged. They replaced the Q7. Now 2 years later I took my wife's Q7 in for regular maintenance in early December. The car was in mint condition. They damaged the car again just like had been the case with mine with a scratch all the way through the paint into the metal. I reported it to the head of service and he promised to call back.. I never heard from him again. Audi's are great but we'll never buy from Sewell again. We've purchased extended maintenance plans and we absolutely do not want to leave our cars in their possession ever again.

Thieves. They drained or replaced the battery on my car during a routine service and said they found an issue with the battery and asked me to pay for a new battery. There was no issue with the battery until the moment of the service. The day after the service the battery was dead. On the same service they said the windshield wiper needed replacement for some hundreds of dollars when I had replaced it myself just a few weeks before. On a previous service they put less oil because just a few days after, the car signaled low oil level. This company should be sued and put out of business for theft.

Bret and Mark went above and beyond to help us purchase a car for our daughter. They even brought the car to us to test drive when our busy schedules wouldn’t allow for time to make it to the dealer.

Worst customer service experience by any company I have ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claims no responsibility. Full story - Life got in the way and my vehicle sat in the same position on my driveway for 18 months. NOT ONE TIME IN THIS 18 MONTHS DID WATER FIND A WAY INTO THE VEHICLE. I finally took it and got a new battery. While changing the battery the dealership flushed the A/C, brakes and changed the oil. They also did an exterior and engine bay detail to remove 18 months of residue. 10 days after the service it rained all night. I get in my vehicle and there is 3 inches of water in the passenger side seat. I call the dealership and they tell me "oh I know what that is. It is a common problem on the Q5. So, I take it in and the diagnose the issue. There are two drains in the engine bay that were NOW clogged with debris. With these NOW clogged water could not drain from the engine bay and went into an AC drain and into the vehicle. The vehicles stance has been that those drains must have been clogged before their service. Somehow they maintain they were clogged prior to that and yet somehow a drop of water never entered the car. What really happened is they cleaned 18 months of sludge of the vehicle and engine bay and didn't bother to check drains that are a common problem on another Audi vehicle. So, I was forced to file a comprehensive claim on my insurance. The GM, Jackson Fullham, was basically not involved and refused to give me and my insurance their insurance information for multiple weeks. Bottom line is both Audi and Sewell and will never get another penny of mine. If you value your money I would stay as far away as possible.

Worst customer service experience by any company I have ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claims no responsibility. Full story - Life got in the way and my vehicle sat in the same position on my driveway for 18 months. NOT ONE TIME IN THIS 18 MONTHS DID WATER FIND A WAY INTO THE VEHICLE. I finally took it and got a new battery. While changing the battery the dealership flushed the A/C, brakes and changed the oil. They also did an exterior and engine bay detail to remove 18 months of residue. 10 days after the service it rained all night. I get in my vehicle and there is 3 inches of water in the passenger side seat. I call the dealership and they tell me "oh I know what that is. It is a common problem on the Q5. So, I take it in and the diagnose the issue. There are two drains in the engine bay that were NOW clogged with debris. With these NOW clogged water could not drain from the engine bay and went into an AC drain and into the vehicle. The vehicles stance has been that those drains must have been clogged before their service. Somehow they maintain they were clogged prior to that and yet somehow a drop of water never entered the car. What really happened is they cleaned 18 months of sludge of the vehicle and engine bay and didn't bother to check drains that are a common problem on another Audi vehicle. So, I was forced to file a comprehensive claim on my insurance. The GM, Jackson Fullham, was basically not involved and refused to give me and my insurance their insurance information for multiple weeks. Bottom line is both Audi and Sewell and will never get another penny of mine. If you value your money I would stay as far away as possible.

At the beginning everything was good, the disappointment was when they found out about my credit being low, we offered $20k for downpayment and they didn't do anything to help. Funny part of all this was that the car was $56k and now is still for sale for $51k SMH.

I am going to college and I needed a car. My dad told me to do a research online and found cars.com. After just a couple of minutes I found MY PERFECT option and called North Audi Houston to get more information regarding the vehicle. Will picked up the phone, and from his very first words, I perceived their EXCELLENT customer service. When we test drove the car we noticed that the seat belts and rug were a little dirty. Will and Ray did not hesitate and offered us every service possible. Customers service, buying process, quality of repairs, and facilites, were beyond excellent. Thank you, Will, Ray, and Car Wash personnel.

This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

This would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

good service and delivery time is also very fast, so recommend this to everybody. The only problem is the location to reach is having traffic issues.