Reviews
Amazing experience with Mike Urbania
This was my first time getting a new car and Mike was wonderful with helping me. After discussing what I was looking for Mike was able to quickly find what I wanted and what all I needed to make a good decision on a car. Going into a dealership can be overwhelming and nerve wrecking but Mike made me feel welcome, comfortable and relaxed.After we discussed all that I was getting I felt confident in my choice not only in the car that I picked out but also choosing Klaben. I plan to happily encourage others who are looking for a car to come to Klaben and talk to Mike. It was a great experience and I look forward to my time dealing with Klaben Ford and Mike Urbania.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mike Urbania
This was my third purchase from Klabin Ford of Warren. Every time I have visited I got to worked with Mike Urbania. This time was a very unique situation and Mike was very accommodating. Mike came up with a great solution and worked really hard to fix the issue. I am very greatful for Mike working so hard for my situation. Mike has a very positive professional attitude. This time I did a lease so I will be back in 3 years to update my lease and to work Mike again . Mike is very personable, anyone would enjoy working with Mike.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Service Ever
Went to Klaben Service in Warren, OH and received top notch service from the main man John Renier. I got everything I needed and it was the best. Good times
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amanda made my car buying expereince very easy and enjoyable
I bought a 2015 F150 on 12/31/15, Amanda made this transaction very easy and enjoyable, she went to great lengths to make sure my every question was answered. The staff at the dealership were organized and made this a quick and painless process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to work with professionals
We worked with Jim Valesky during our process of purchasing a F150.He was very helpful from the start, with answers to my phone calls,to undivided attention during our three visits.He was very professional, and knew the products well,right down to the hands on demonstrations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The value of a sales rep
I bought my previous Ford F-150 in February of 2003. Thirteen years later, I finally decided it was time to trade in for a new one. After spending weeks looking all over a three state area on websites, I narrowed my search to three dealerships. One had me drive over an hour only to find out the truck I had picked was sold before it was put on the web site. The other insulted me with their offer on my trade in. Finally, I met Jim Valesky, a sales rep for Klaben Ford of Warren. Jim went above and beyond to get me a great deal, good financing, and he put me in an F-150 that had all the extras I wanted and spent the time with me to make sure I knew how to use them. My wife will be looking for a new Ford soon and I guarantee, we will be back at Klaben to see Jim when she is ready tu start looking. Thanks for great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Our experience was enjoyable and not stressful at all. Would purchase from Klaben of Warren again. We were treated fairly and professionally throughout the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
One of the best!
Leased my first car from Klaben and Mike Urbania was amazing! He made everything so easy and stress free! I would definitely recommend going to see him to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
KIM CRAMER
I LEASED A 2016 FORD ESCAPE ON 12/28 AND I WANT TO THANK MATTHEW COXSON FOR MAKING MY 1ST FORD VEHICLE EXPERIENCE PAINLESS. THIS IS MY FIRST FORD AND I AM VERY PLEASED. I HAVE ALWAYS HAD GM VEHICLES BUT I LOVE MY ESCAPE. I JUST WANT TO THANK HIM FOR BEING SO NICE AND HELPFUL.. WHEN I WALKED IN THE DOOR HE WAS THE FIRST ONE TO GREET ME SO I JUST WANT TO THANK HIM FOR MAKING THIS A GREAT EXPERIENCE..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service
I bought a 2016 Fusion today. Gary James met me at the door and we worked out a great deal. No pressure, just great service. The whole process went smooth thanks to Gary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
