Car Pros Kia Huntington Beach

Efrain was very kind and helpful with my issue and gave me good advice. I will be returning with the charger recommended and will get assistance.

I'm now a repeat customer with this outstanding service shop. Competent, customer-focused service. Sam went above and beyond to explain my car's service needs.

Very happy with my experience. When I arrived, they took my car right away, and the service was completed before the quoted time.

Fantastic sales and finance process. Very efficient with timing for my request. Excellent overall experience.

I always get treated very well. Every time I am there all my needs are met.

Fast efficient service, took care of my care, sent me a video of the inspection!

The experience at this dealership was amazing. This my second time purchasing a vehicle with them. The sales rep Leo was very helpful and patience with explaining and answering all my questions. The manager Pedro really provides an amazing experience. The Financial Manger made the signing of the contract easy and he was very informative.

It was a great experience. Everyone was really nice and helpful. Thank you very much,

During my recent visit, I noticed several areas where the customer experience could be improved. I knew that the work required 3 to 4 hours to complete, so I came prepared with my laptop to do work. When I booked my appointment, I also requested car detailing. I was told that I would be contacted in advance to have that added. That never happened. The customer service area only offers sofas; there are no countertops or electrical charging stations, which makes it inconvenient for customers who may need to work or charge their devices while waiting. Additionally, the coffee machine appeared to be poorly maintained and had not been cleaned in quite some time, which raises concerns about hygiene. The interaction with staff was also disappointing. The receptionist/cashier was not communicative, and the service technician provided no explanation of the completed work. When I asked the cashier for clarification about the 10% on the maintenance work, I was directed back to the technician rather than being offered assistance. With my lease ending in a year, these issues weigh heavily on my decision about whether to purchase my next EV from your dealership. Based on this experience, I am leaning toward exploring other options.

My technician and service advisor seem to try extremely hard to identify the problem that I described to them. Unfortunately, they were not able to identify it, but they checked on what was probably everything that might be the problem.