Greenway Kia East

The customer service was great. Carlos Alejo was very polite ask question and respond in a professional way. New what he was talking about.

The technician took the time to listen and drove the car to identify the noise. He didn't give up until he found what was wrong and corrected the issue.

This is the worst dealership bar none! Stay away! Especially from salesman Kevin. I went there specifically looking for 2 vehicles. I called ahead and spoke to a lady who identified herself as Ilcia. She "verified" that both vehicles in question were "in inventory". Due to a previous bad experience in the same location I ask if she would be the one assisting us. She replied "yes, come in and ask for either me or any of the floor manager (red flag already went up)". Once we arrived I obliged to her instructions and to my (not) so much surprise I was approached by an incredibly young man who identified himself as Kevin "the manager". This young man didn't have management posture, so I questioned his position and he did admit eventually not to be a manager. He said that he has been there the longest, so he is like a manager. I stated my business and after 5-10 minutes of watching him bouncing around like a ping-pong he drove us to the "other lot" because the car wasn't even there. Mind you that I called 45 before arriving. We get to the lot and the only thing we can accomplish is examining the vehicle with our phone flashlights and "test drive" the car around the parking lot. After this fiasco, we walked back to check on the 2nd vehicle, but wait there was no second vehicle, it was all a lie to get us to come in. His excuse is that their computer system hasn't "updated their inventory when I called, right. Then we proceeded to head back and on the way I asked him if he knew what would be a ballpark figure on closing costs. He said on dealership fees along around $2500. I questioned first do you really know, because you claimed you have worked here the longest but are uncertain of fees and second why so high on dealership cost? He said it was based on "individual cases", later on I found out why. These wonderful dealership have the galls to try to penalized you $995 for being a first time buyer with them they call it the. loyalty fee. And the rest of the fluff fees are one of the highest around. I got the pseudo loyalty fee knocked out along with other things, overall $1600. Then at the end we ask for an official test drive since never drove it on the street. The deal was contingent on the results of the test drive. When they brought the car over the windshield was cracked. So we requested for it to be repaired before the vehicle was delivered since it is a safety concern, the manager refused and the deal was over. Which dealership would refuse to repair a windshield? It is part of safety equipment! Customers beware! Stay away from this dealership.

Friendly, accuracy, timely, professional, knowledgeable staff. Nice, clean facility. Came in for an oil change and services. They informed me of a recall on the software and they needed to update my car. Everything was handled and I was happy :)

Soon as I pulled up the service person Carlos was ready to assist me in what I needed service on.

I received what was advertised, and I had prompt service for what I wanted the car to be checked for.

Great customer service, feels like family. My sales representative Andres at Greenway Kia is such a great helper and Andre makes sure to give you the best deal in the market. I'm in love with my Kia Forte S 2019 and it's been a year. I highly recommend this place you won't regret it.

Excelente customer service, I was greeted very well. The clean environment on the waiting room made me feel safe and comfortable and there was constant updates on my car. Thank you Mr Ed for a great service.

Carlos service manger was great. He provided informed service on my car. Work done on my car was excellent. Very happy with service.

Every other car dealer I checked in Orlando has prices right on their website. No issues whatsoever in seeing inventory and deciding if a car was right for me or not. Greenway Kia hides the prices, and then forces you to either call them or send an email so they have your information. I've never owned a Kia, but I have to assume the car is so terrible that they have to trap you and force you to buy one.