Reviews
Great service as always.
Great service as always. Nice, clean, pleasant waiting area, Aaron was very helpful and knowledgeable.
Great service as always.
Great service as always. Nice, clean, pleasant waiting area, Aaron was very helpful and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying experience with Jourdan the absolute best.
Buying experience with Jourdan the absolute best. Everyone was courteous and very professional. I am sold on Audi
Buying experience with Jourdan the absolute best.
Buying experience with Jourdan the absolute best. Everyone was courteous and very professional. I am sold on Audi
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Norma, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Customer service excellent, customer care excellent.
Customer service excellent, customer care excellent. Caring about what the customer wants and needs interested in how the customer relates to the to the vehicle. Constantly checking to make sure that the customers needs are met.
Customer service excellent, customer care excellent.
Customer service excellent, customer care excellent. Caring about what the customer wants and needs interested in how the customer relates to the to the vehicle. Constantly checking to make sure that the customers needs are met.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Beware of Audi Care Markup I bought my first Audi, a
Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at another dealership during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too.
Beware of Audi Care Markup I bought my first Audi, a
Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at another dealership during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Very helpful.
Very helpful. Service staff is wonderful! They have provided excellent quality service and were honest
Very helpful.
Very helpful. Service staff is wonderful! They have provided excellent quality service and were honest
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Maroche, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aaron and Randall helped to restore my trust in Audi
Aaron and Randall helped to restore my trust in Audi Arrowhead. They did a very good job with my Q5.
Aaron and Randall helped to restore my trust in Audi
Aaron and Randall helped to restore my trust in Audi Arrowhead. They did a very good job with my Q5.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Arrowhead. Please don't hesitate to reach out if there's anything additional we can do for you.
Salesperson is very nice and friendly and educated every
Salesperson is very nice and friendly and educated every detail for the car very clearly
Salesperson is very nice and friendly and educated every
Salesperson is very nice and friendly and educated every detail for the car very clearly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Khamsy, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
I was impressed by everyone I felt with.
I was impressed by everyone I felt with. The dealer ship is clean and beautifully cared for. My experience was so much more positive than the last time I went there.
I was impressed by everyone I felt with.
I was impressed by everyone I felt with. The dealer ship is clean and beautifully cared for. My experience was so much more positive than the last time I went there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Excellent sales personnel, no high pressure, were
Excellent sales personnel, no high pressure, were willing to negotiate on price & fair trade-in value on my 15 year old They had the exact vehicle I wanted.
Excellent sales personnel, no high pressure, were
Excellent sales personnel, no high pressure, were willing to negotiate on price & fair trade-in value on my 15 year old They had the exact vehicle I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerald, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
An oil change, Software update for navigation and a
An oil change, Software update for navigation and a speaker repair in driver's side door. All went well, while waiting looked at the new cars.
An oil change, Software update for navigation and a
An oil change, Software update for navigation and a speaker repair in driver's side door. All went well, while waiting looked at the new cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Robert, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!