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Meet Jenna Simmons

Jenna Simmons headshot
Service Advisor
(75 reviews)

Reviews

Great Service!!

Great Service!!! They got my car in quickly, and did my maintenance on my car in a timely fashion. I couldn’t ask for a better service team. Very friendly!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Today was a fine day.

Excellent experience. This is my dealership since 2015. Pleasant, kind, friendly and patient every single time. They are just the best to deal with or to get service from for my Honda. I appreciate all they do each time. Thank you Valley Honda. Everyone I contacted this past deal gets 5 star excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jenna is excellent!!!

Jenna made sure to get my vehicle in quickly and get my issue figured out and fixed right away!! She always kept me informed about my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thorough and honest

I have all my service done at My Valley Honda, even though I have to drive a half hour to do so. At 30,000 miles, I was due for a lot of fluid replacement, and that was brought to my attention as I arrived. After waiting ten minutes, the service director, Jenna, told me that I had those fluids replaced at the 25,000 servicing. I had forgotten that I had had that done, and am very grateful that they are that honest and that they keep such excellent records, and she could not have been nicer. Despite it being a very busy morning in the service bay, I was ready to go in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jenna and Aaron

I was out of town and called Jenna to see if they could get me in Monday to check my rotors and radio. My steering wheel would shake when I was breaking and my radio screen would go off and back on like it was rebooting. She got me in first thing Monday. They fixed my rotor issue and did a hard reset on radio. Great service!! I had an issue with my usb as well in the arm rest and they are still determined to find out why it’s not connecting to my phone when it connects to other phones and Aaron even tried his as well. They are contacting Honda since they haven’t seen this issue and it doesn’t make any sense. Thank you all again!! Great team!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service Department

Explained everything, gave options, excellent service and always friendly! Service Waiting area is very nice and accommodating. Service was performed in a timely manner. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

Fair pricing and simplified purchasing process made our experience excellent. Jenna was kind enough to work with me even though it was her week off of work. The support staff was also wonderful, thorough and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Prompt attention and fast service.

Scheduled my appt online, taken right back as soon as I got there. Oil changed, tires rotated and car checked over. I was finished and ready to go within less than an hour. Fast and Friendly!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

CRV Purchase

Ben and Ahmad were great members to work with for my trade in and purchase. Jenna has a fabulous attitude and is willing to help customers even when she didn't make the sale. I would recommend Valley Honda, however I would not recommend Philip Argento as he does not value the customer's time and fails to make sure vehicles are ready for the customer once purchased (i.e. he told the service department not to fill up my vehicle which was on empty when the keys were given to me).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Sales and Service team!!!

Jenna was great to work with she made sure to find and decide on the best car. I was torn between two but she helped me figure out was more important and she made sure my car was looking good for me to take home. Aaron Moss wanted to make sure everything was done correctly on my gas door. He went over and beyond to have me leave as a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.