Southern Buick GMC Virginia Beach

I was interested in buying a GMC Denali until they told me there was a 5000.00 supply and demand fee added to the sticker price! Even with all the issues going on and our economy in trouble from Biden leadership yet we still find a way to gouge people! Greed, Greed,Greed does it ever stop! Called another dealer and no markup, and yes I bought from them.

Absolute scammers. I'd rate them a zero if I could. Absolute scammers. Price is $1500 more than advertised price and they will not hesitate to lie to your face. I will not even go into detail about how they said the car was there Friday night and then on Saturday morning they didn't think it was really there. Now the hidden charges: Vin etching is an absolute scam $499 when you can buy the kits on ebay or amazon for $19.99. The mandatory security system of $699 is a joke, I literally should have ripped it out of the car and shoved it up their backsides. Enjoy the extra $1500 you thieves.

One of the reasons I choose to do business with these guys was their stellar rating. Unfortunately that did not work out for me. I found a nice used Explorer with them. I had a good experience with the salesman. Unfortunately things rapidly went down hill. I was told if I really wanted that car I should put a refundable drposit down. Which I did, $500.00 After placing the deposit I happened across the same car on eBay for $1,000.00 more. Then I noticed the auttrader ad was also changed. I emailed the saleman with an inquiry stating I took a screen shot of the price I agreed to. Next I get a call from Timothy the manager stating we had to go over several things. He asked if the salesman told me what fees were involved, I said no, but I did see the $795.00 dealer prep fee. He said yes and there is also a mandatory etching fee and a pseudo Low Jack installation. I asked him to send me the data. He sent a bill of sale listing the prep fee, the etching fee $499.00, and the LowJack fee $699.00 and another “other” fee of around $100.00. Now mind you, this is not a new Explorer, it is a 2007, listed at $9,995.00. I emailed him back stating that nothing was said about this and I was unwilling to put such extras on a $10,000 vehicle. So, please send my deposit back. He then emails me a new bill without the two ad ons. He told me they were mandatory and now they are not? I called to speak to Timothy and he said he had been out of the office, that they were having issues with employees. I told him, NO, you are the person who I was dealing with. He said he couldn’t change the billing so he lowered the price of the car….back to my agreed upon price. I told him I was sorry, but I would not be doing business with such an underhanded operation and that I wanted my deposit returned ASAP. THAT WAS A WEEK AGO. I emailed after 3 days and called on the 4th. Again he tried to blame the salesman. That was Weds, it is now Friday and I do not have the deposit back in my account. Who in the world thinks it is logical to add almost $2.000.00 of fees to a used $10,000 car.

If I was able to give 10 stars I would. Fredrick Patterson is awesome! He is a wonderful sales person and very helpful. He answered all of my questions and helped us find our perfect fit after my last vehicle got total. I definitely recommend if you need a vehicle go see him!

Was looking for a car for my wife and pass by this dealership on the way home so I decided to stop and check it out. As soon as I got out my car Mr. Fredrick Patterson was already asking me about my day and if I needed any help. I can't say enough about his excellent customer service. The best experience I had ever for buying a car.

Huge thank you to Fred for getting my vehicle fixed in very timely manner. It now rides very smooth once again thank so much FRED!!!

Called Fred earlier this week in distress because my vehicle wouldn’t turn over, he assisted me in getting vehicle back to the lot and fixed for immediate pickup! I couldn’t be more grateful for him and the Southern Auto experience! Shop at Southern!

Fred Patterson was the best car salesman I’ve ever had period listened and understood our needs and gave us the best car experience we have had in a longtime

Fred Patterson gave us an experience we have to give 5 stars professional and knowledgeable

Fred Patterson is an awesome sales rep. His knowledge and customer service experience is very helpful. He made my car sale as comfortable and efficient as possible. He will get my business again..