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Southern Dodge Chrysler Jeep Ram Fiat Norfolk

(3,197 reviews)
Visit Southern Dodge Chrysler Jeep Ram Fiat Norfolk
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 11:00am–6:00pm Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (757) 644-0367 (757) 644-0367
Used (757) 644-0361 (757) 644-0361
Service (757) 644-0537 (757) 644-0537

Reviews

(3,197 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southern Dodge Chrysler Jeep Ram Fiat Norfolk from DealerRater.

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Excellent

Everyone was very helpful throughout the entire process. I would easily recommend this dealership to others. I am looking forward to a long relationship this this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

great

MR Houston. is very knowledgeable, about his job. quick too answer question. very helpful in my car purchasing process.hope his mother in law recover soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your time spent at Southern Dodge Chrysler Jeep Ram. Reubin is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

Outstanding

Came in not necessarily sold on buying a new truck. Alannah spend multiple days finding me the best fit truck for my needs and budget and didn’t compromise on a thing. Outstanding service. This is now my family’s third vehicle that we bought from southern and second from Alannah and they just got customers for life! Highly recommend Alannah and the staff at southern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Alannah was able to meet your needs. At Southern Dodge Chrysler Jeep Ram, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

He’s the greatest

He’s One if the best sales I’ve encountered thus far . If you’re looking to purchase go to him Thank you so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback! You're right, Reubin is one of the best in sales and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

Great service !!!!

Mr: Reubin was amazing and very helpful and made all the buying process very easy and simple for me ,I would definitely recommend him to all my friends and de dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along Reubin. Please let us know if we can do anything further to help. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

Service

Reuben performed excellent customer service and made it a very easy process on purchasing my 2019 Dodge Charger scat pack. Thank you to the sales team at Southern dodge, I will be sending everyone I know who’s interested in buying a car to you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Reuben was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and exceptional as possible. We look forward to assisting you with your future sales and service needs. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

Wonderful!

Outstanding dealership, this was our first visit to a Southern Group lot. Reubin Houston put us at ease instantly. The staff was friendly and professional. As a result our 70+ mile trip to assess this vehicle turned out to be both pleasant and successful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write about your experience. It's great to know Reubin and our staff were able to provide you with a professional, friendly, and pleasant car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

Amazing experience

I’ve never bought a car from a dealership but thought I’d give this one a try. I didn’t plan on getting a car that day. My wife and I was just looking and my salesman was incredible. He didn’t pressure me into getting a car that day or anything he just pointed me into the right direction and everything fell into place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It was a pleasure to read about your car buying experience working at Southern Dodge Chrysler Jeep Ram! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

What a great dealership.

On my last review i had a few to many things go wrong with my car. Out of it all there team came together and made it right. A little miscommunication but nothing they didn't handle like true professionals. Mark, Katie, and my sales rep Kevin. Thank you all for an amazing vehicle and your efforts. I will be a returning customer. Jack Taylor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

New Pacifica

We had a wonderful salesman, Reubin Houston who helped us buy our perfect van. We put an order in for it and it came as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this marvelous review and congratulations on your new car! We are so pleased that Reubin was able to provide you with such exceptional service. Enjoy your new Pacifica! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com