Southern Dodge Chrysler Jeep Ram Fiat Norfolk

Repaired my front camera with new parts under warranty 5550 miles.Fast timely work performed after part order and received.

Service was outstanding, personal were very friendly. Will gladly recommend this dealership. Thank you so much

The service was great. I heard they had a number of mechanics call in sick, yet they still serviced my vehicle in a timely manor.

Tina was very personable, and accommodating. Everything was done as promised. I will be back for the Southern Experience.

Professional, courteous, timely. Sam Vanderslice is terrific! Need more service reps like him. Great service overall.

Great service, Tina was very helpful, polite, professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations.

I was a bit disappointed in the turn around time for the completion of my vehicle repairs. I dropped my vehicle off on 8/2, it took about a week for the diagnosis and submission to my warranty company. Was told it would take about a week to complete. (Yes that's a total of 2 weeks without my car at this point) My warranty company granted me 12 days. Needless to say on day 12 my car still was not completed and that it would require a couple more days. The rate of renting a car on top of the deductible that had to be paid was ridiculous. I felt that because I was promised a week that Southern Dodge could have at least offered me a vehicle to drive since it was outside of their quoted time frame. It was an inconvenience, I work in the home health field and to not have transportation is a burden. I extended my rental out an additional 2 days and my car still was not ready so I had no other choice but to return it. (Yes that's 14 days of repair plus 5 days of diagnosing) I have dealt with other car companies that treat their customers with a bit more care and concern. This was my first time returning my vehicle here for repair. I am hoping and praying that I do not have to return for any more repairs. A tad bit of customer service goes a long way and this time Southern Dogde fell way short in the customer service department.

Outstanding service from start to finish.I was very happy about the kind service I received.

The service writer was very polite, professional and very easy to work with. I didn’t have to wait long and was on my way.

Brought truck in for gascap light and evap codes that will not go away despite having already replaced gas cap and leak detection pump and the canister purge valve. Dealership said they could not find any leaks and said they did a PCM software update and claimed it was fixed. Cost me $186 dollars even though I have totalcare. That was yesterday. Today i start my truck and guess what. The gascap light is back. They charged me $186 for nothing. It is not fixed period !!!!!!