Reviews
Christina was very easy to work with.
Christina was very easy to work with. Appreciated that she was honest and upfront about everything.
Christina was very easy to work with.
Christina was very easy to work with. Appreciated that she was honest and upfront about everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer-focused service and very knowledgeable
Excellent customer-focused service and very knowledgeable salespeople. This is our second vehicle we have purchased from this dealership and we will likely purchase our next one from said dealership. Brent Mesher was so helpful from beginning to end of the process.
Excellent customer-focused service and very knowledgeable
Excellent customer-focused service and very knowledgeable salespeople. This is our second vehicle we have purchased from this dealership and we will likely purchase our next one from said dealership. Brent Mesher was so helpful from beginning to end of the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your second vehicle from Mercedes-Benz of Wilsonville! We will make sure to pass the kudos on to Brent and our sales team. Happy driving! Thank you, Customer Experience Management customerexperience@swickard.com
Alan Angal did a great job.
Alan Angal did a great job. As we all know, it's never fun sitting at a dealership for half the day. I knew exactly the car I was coming to buy, so it was pretty easy for him He was kind enough to sit with me through the process and engage in meaningful conversation. Then again, maybe he was just making sure that I didn't leave the lot while debating with finance as they tried to push extras on me that were already included with the price listed. Either way, very kind man and smooth process. Can't go wrong with an S580. Thanks!!
Alan Angal did a great job.
Alan Angal did a great job. As we all know, it's never fun sitting at a dealership for half the day. I knew exactly the car I was coming to buy, so it was pretty easy for him He was kind enough to sit with me through the process and engage in meaningful conversation. Then again, maybe he was just making sure that I didn't leave the lot while debating with finance as they tried to push extras on me that were already included with the price listed. Either way, very kind man and smooth process. Can't go wrong with an S580. Thanks!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sarah Quinonez is the best service representative; goes
Sarah Quinonez is the best service representative; goes above and beyond to satisfy 5 stars
Sarah Quinonez is the best service representative; goes
Sarah Quinonez is the best service representative; goes above and beyond to satisfy 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Mercedes-Benz of Wilsonville! We appreciate your business. Thank You, Customer Experience Management customerexperience@swickard.com
I very disappointed.
I very disappointed..the worst experience of any dealership I’ve ever had, manager (Steph) very condescending attitude…only reason I purchased there , because of salesman Jonathan Smith..
I very disappointed.
I very disappointed..the worst experience of any dealership I’ve ever had, manager (Steph) very condescending attitude…only reason I purchased there , because of salesman Jonathan Smith..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service.
Excellent customer service. Smooth process of buying the vehicle. Knowledgeable of the vehicle. Made us feel welcome.
Excellent customer service.
Excellent customer service. Smooth process of buying the vehicle. Knowledgeable of the vehicle. Made us feel welcome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Geoffrey, thank you for the review of Mercedes-Benz of Wilsonville! We are pleased to hear that our knowledgeable team delivered excellent customer service and made you feel welcome. We hope to see you again in the future. Enjoy your new ride! Thank You, Customer Experience Management customerexperience@swickard.com
After calling within warranty period when our Sprinter
After calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. Horrible business practices! Is this the right way to treat a customer?
After calling within warranty period when our Sprinter
After calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz of Wilsonville Service Department told us to wait several days to bring in our van, which pushed us out of the warranty period. Now they say "you need a new transmission", and "your warranty expired”. We’re still awaiting Mercedes-Benz USA Customer Care Center’s response to our lawyer’s letter sent September 4, October 3, and October 6. Horrible business practices! Is this the right way to treat a customer?
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Debra, we're truly sorry to hear about your frustrating experiences. We understand how upsetting these circumstances are, and we sincerely apologize for any inconvenience caused during the repair process, as your satisfaction is our top priority. After looking into this, I was delighted to discover that MBUSA and Mercedes-Benz of Wilsonville, have been working with you and have made a generous offer to you. It is my utmost hope that all parties can come to a satisfactory agreement in this matter. We appreciate your business and look forward to serving your automotive needs for years to come. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com
Terry, we really appreciate hearing from you. Since we called within the Warranty period we don’t need a”generous offer”, we need this to be covered.under the Warranty.
Leo was absolutely amazing to work with and made the deal
Leo was absolutely amazing to work with and made the deal seamless, very knowledgeable and helpful. Can’t count out Brian the finance/director he was awesome to work with as well would definitely buy from Leo and the dealership again. Thanks again guys
Leo was absolutely amazing to work with and made the deal
Leo was absolutely amazing to work with and made the deal seamless, very knowledgeable and helpful. Can’t count out Brian the finance/director he was awesome to work with as well would definitely buy from Leo and the dealership again. Thanks again guys
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Allen was great!
Allen was great! Good hospitality and considerate of our time when we went for a test drive.
Allen was great!
Allen was great! Good hospitality and considerate of our time when we went for a test drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Noah was a great guy and made the transaction a breeze.
Noah was a great guy and made the transaction a breeze. Buying a Mercedes should always be this easy and I will never go anywhere else. This is my dealership!
Noah was a great guy and made the transaction a breeze.
Noah was a great guy and made the transaction a breeze. Buying a Mercedes should always be this easy and I will never go anywhere else. This is my dealership!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're thrilled to hear Noah made your experience smooth and stress-free. Safe travels from all of us at Mercedes-Benz of Wilsonville!