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Lexus of New Orleans

(1,036 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Bayla made me experience at Lexus of New Orleans the best

Bayla made me experience at Lexus of New Orleans the best ever! She is awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback! We're glad you had a great experience with us, and look forward to seeing you again!

Super Satisfied

My experience with the dealership has been simply wonderful and stellar. No hassle, and my sales person demonstrated the professionalism and knowledge I expected and delivered a stellar Lexus product and the holistic sales experience I asked for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi James, thanks for your feedback! We're happy to hear you had a positive experience with us, and we look forward to seeing you again!

Best dealership around

This dealership is top notch. Shelli was great and very attentive to our needs. She was thorough in all that she did for us, from getting the car, having the paperwork done, and going through all the gadgets on the car. Melanie was also very thorough in going through the financing with us and making sure we took advantage of the best interest rate. She was also super sweet. The dealership has great customer service. I will always stay with Lexus when buying my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Carmen, thanks for your review! We're happy to welcome you to the Lexus of New Orleans family, and we hope to see you again soon!

This dealership is top notch.

This dealership is top notch. Shelli was great and very attentive to our needs. She was thorough in all that she did for us, from getting the car, having the paperwork done, and going through all the gadgets on the car. Melanie was also very thorough in going through the financing with us and making sure we took advantage of the best interest rate. She was also super sweet. The dealership has great customer service. I will always stay with Lexus when buying my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Carmen, thanks for your review! We're happy to welcome you to the Lexus of New Orleans family, and we hope to see you again soon!

Beyla was excellent. She took her time and did all she...

Beyla was excellent. She took her time and did all she promised. Looking for a great sales person. Give her a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback, Quadrosrobin! We'll pass along your compliments. Hope to see you again!

Consumer response

It was a excellent purchasing experience with Beyla Alvarado at Lexus of New Orleans

Awesome experience

Great experience while purchasing our new Lexus. Jonatan was very professional, helpful and straightforward with us. The service we received made the experience even better. They were all attentive, the process was quick and easy! I highly recommend visiting Lexus of New Orleans.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your review, Lesley! We're glad we could make your experience quick and easy. Hope to see you again!

Great experience buying a car from Dominique at Lexus of...

Great experience buying a car from Dominique at Lexus of New Orleans. I’ll be back really soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars, Floyd! We hope to see you back soon, too!

Great customer service and experience

Our salesperson, Beyla, was low pressure, attentive to our needs, and very patient with exploring all of our options - both pre-owned and new inventory.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks for your review, Wayne! We're glad you had a good experience with us, and hope to see you again!

Excellent Service

Brandon Goines my salesman went out of his way to be sure we had the best experience possible. Our purchase, with his help, exceeded our expectations by far. His patience, kindness and knowledge was outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tina, thanks for your review, and we're pleased to hear you had a great experience! We hope you love your new vehicle, and hope to see you again soon!

Very Satisfied Customer!

I just recently bought a vehicle from Lexus New Orleans, for the first time. I must say, the experience was excellent! My salesman, Brandon Goines, was very helpful. He was extremely knowledgeable and personable and helped to make the whole process run quite seamlessly. I would highly recommend Lexus New Orleans to everyone that I know, and I would definitely recommend asking for Brandon Goines to assist you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for leaving us feedback, June! We're glad Brandon was able to help you out, and we hope to see you again!