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Lexus of New Orleans

(1,036 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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We were just looking at vehicles and possible purchase....

We were just looking at vehicles and possible purchase. Just when we were getting to leave here comes Mr. Bo Williams offering help and provided the service in purchasing a vehicle. The RX 350 Lexus purchase we believe is amazing, thanks for the amazing service you provided in helping us decide in the purchase. Great Service 5/5 STARS!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our team is honored we could help you during your visit! Thank you for leaving us a review and have a wonderful day.

Brandon Goines - amazing salesperson!

Please ask for Mr. Brandon Goines he was such an amazing person, so kind, patient, hard working, and a great communicator. Great experience! So knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you, Marybeth! We appreciate your kind review of Lexus of New Orleans and hope you will visit again soon.

This is our 3rd vehicle to purchase from this dealership...

This is our 3rd vehicle to purchase from this dealership over the last 17 years. They are very courteous and so easy to work with! We will definitely be buying from them again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to purchase with us, Cindy! We look forward to doing business with you again.

Best person at Lexus

When you want someone who will find the car you’ve been looking for a fair price - look no further than Beyla Alvarado! Very sweet, considerate and helpful person to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Kellie! We hope you have a great day.

I was in the search for a particular Lexus ES 350 CPO...

I was in the search for a particular Lexus ES 350 CPO while looking online I found the car I wanted here. I called and was connected with Beyla. She was pleasant and very helpful. I live in Dallas and was going to have to fly there to buy the car sight unseen. Beyla helped me do everything I could do over the phone before flying there. Once I made it to the dealer she had everything ready and I was in and out in under an hour so that I could drive back to Dallas. Joshua and Beyla made this the easiest car buying experience ever. Thank you Lexus of New Orleans. I will be back when buying my next Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We hope you had a safe travel back home, Jarvis! Thanks again for choosing Lexus of New Orleans and we hope to see you again in the future.

My new Lexus ES 350

I was in the search for a particular Lexus ES 350 CPO while looking online I found the car I wanted here. I called and was connected with Beyla. She was pleasant and very helpful. I live in Dallas and was going to have to fly there to buy the car sight unseen. Beyla helped me do everything I could do over the phone before flying there. Once I made it to the dealer she had everything ready and I was in and out in under an hour so that I could drive back to Dallas. Joshua and Beyla made this the easiest car buying experience ever. Thank you Lexus of New Orleans. I will be back when buying my next Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We hope you had a safe travel back home, Jarvis! Thanks again for choosing Lexus of New Orleans and we hope to see you again in the future.

Beyla was awesome in assisting with the purchase of my...

Beyla was awesome in assisting with the purchase of my Lexus. The process was complete in less that 15 minutes. Highly recommend her to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Ashley! It was our pleasure to serve you so well and efficiently.

Car shopper

We have been customers for 11 years now and we won’t buy a car from anywhere else. Johnathan feels like a family member. As our family needs have changed, Johnathan has helped me find the right vehicles that fit what we are looking for. He’s never pushy, always professional, and our happiness and comfort is always top priority.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We truly appreciate the review! Our team looks forward to seeing you again soon.

Good experience

Jonathan was easy to work with. Showed us Kelly Blue Book prices to ensure we were getting a good deal. Highly recommend the experience. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review! We hope you have a wonderful rest of your day.

GO SEE NOLA'S BEST SALESMAN AT LEXUS OF NOLA

My first vehicle purchase was a success! Jonatan was extremely patient. He went above and beyond to provide excellent customer service. I would definitely recommend Jonatan. Exceptional service! 5/5 STARS!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your five-star review, Loren! The Lexus of New Orleans team is delighted we could serve you so well.