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Lexus of New Orleans

(1,036 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Found exactly what we were looking for in a Certified RX....

Found exactly what we were looking for in a Certified RX. Johnathan was very helpful in finding what we wanted and followed up after the sale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us feedback on your visit with us. We're so happy to hear your experience was a five-star one! Congratulations on your Certified RX purchase and drive safely.

Found what I was looking for!

This is my second Lexus and I was looking for a used Lexus with low mileage. Beyla kept in touch with me until she found all of my criteria. She was very helpful in answering all my questions. Good Job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are proud to hear how helpful Beyla was! Thanks for sharing your experience with us. Drive safe in your new Lexus!

Found what I was looking for!

I worked with Beyla Alvarado and told her what I was looking for. This was my second Lexus RX 330. Beyla kept in touch with me until she found exactly what I was looking for. She did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're so proud that all of our salespeople, including Beyla, are there for our customers during their purchase experience. Congratulations on your new RX 350 and drive safe out there!

Best Car Purchase Ever

My experience was exceptional! My sales woman Mrs. Beyla was super friendly, knowledgeable and expedited the sale quickly. Everyone made me feel very comfortable and I didn’t feel pressured! Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kandy - thank you for the kind review of our salesperson, Beyla! We'll make sure to pass this along to her. Please stop by and visit us again soon!

We Love Lexus of New Orleans

I would like to thank the whole staff at Lexus of New Orleans for helping me surprise my wife for Christmas! I have to thank Dominique for his excellent customer service. He answered all of my questions very professionally. This is our second Lexus and YES we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so happy to have helped you with the purchase of your wife's new Lexus for Christmas! We look forward to helping you again in the future. Have a great day!

Painless

Quick painless. You don't have to fight them to get a fair deal. Also that delivered the car when I couldn't drive away with it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to leave a review of your visit with us, Olo. Thank you and have a great day!

Wonderful experience

Beyla Alvarado went above and beyond to find the car we wanted! This is our 3rd time purchasing a Lexus and each time it has been a great experience. Everyone at Lexus of New Orleans is always so kind and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for continuing to purchase with us, Alissa! We're proud to keep providing you with an excellent experience each time you visit.

Best car buying experience I’ve ever had!

Worked with Beyla Alvarado as my salesperson to purchase a nice used Lexus SUV. One thing I’ve always hated about buying a car is the aggressive sales tactics at some car dealerships. This WAS NOT THE CASE dealing with Beyla. I called ahead to tell her I was coming to look at the vehicle. She had it ready for me when I got there. It was such a pleasant experience buying the vehicle I wanted at a price that was in my budget. I would recommend Beyla Alvarado to anyone wanting to make a purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We strive to provide only the customer service to our customers, Cookie! We're ecstatic to hear about your visit with us. Thanks for sharing and have a great day!

Loved my car buying experience here working with my sales...

Loved my car buying experience here working with my sales person, Beyla Alvarado. She was kind and helpful in selling me the perfect used SUV at a price in my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience with us, Cookie! We're proud to hear it was a great one.

Everyone at Lexus of New Orleans is always very helpful...

Everyone at Lexus of New Orleans is always very helpful and kind. Beyla went above and beyond to help me find the car I wanted! This is our 3rd Lexus and I can’t see us going anywhere else to purchase a new vehicle in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Alissa - congratulations on your new Lexus and thank you for continuing to purchase with us! Have a great day.