Group 1 Toyota West Bank

My experience with this dealer?s services and shopping is excellent! The staff is cordial, nice and very responsible. Certainly I will come back for services in the future.

Very good service department went there for oil change. But they let me know what items need attention. So working those items.

Brought truck in because front doors weren’t locking. Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they would call me. A month later I called them to find out it was in and they just didn’t call. Scheduled appointment and waited for vehicle. After a reasonable amount of time, I was told it was ready, I paid the installation charges and got my keys. Went to truck and drivers door lock worked and passenger still did not. I went inside to be told I needed another actuator. Another $1200. This should have been told to me when I ordered the first part. This truck has 130,000 miles and I was making a decision to keep or trade. If I had been told $2,400 from the start, I would have had it appraised and traded on the spot. Instead they lied to get sales up in their service department. I have owned 6 Tundras, just traded in on a Chevy. Done with you.

Excellent and fast service. I went as a walk in and was taken care of upon arrival

Always excellent service. The staff is professional and extremely helpful and keeps you informed. I would recommend them if you are looking for a dependable place to purchase and maintain a vehicle!

We had our car towed to Group 1 Toyota with the code Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the part and had it fixed in a few hours. They replaced the Engine control module and charged it under federal emissions warranty 8/80. It was an unusual failure.

Our salesman Edwin listened to what we wanted and helped us find the right car. The buying process was simple. After the purchase he helped us set up the car tech which was much appreciated.

Personal is really friendly and the service is really good,I was waiting about a hour they offered water ,the brake room is really comfortable

Great Service repair, representative, professional and pricing. Good service technician, clean waiting area, and safe environment for children. They keep you updated on your vehicle process and completion time.

Excellence Customer service. Reduce coupons for oil change lovely theater style waiting room great job of looking over the car and finding out things that need to be repaired on it or replaced.. Tyler is a wonderful service Director who I request every time I go there. And I actually had a chance to speak with a car salesman while I was waiting regarding the possible purchase of a new car or used car there and Mohammed was so kind and very informative and extremely nice to work with I would highly recommend going there for purchase or service. Places, nice and clean, beautiful restroom and free bottle of water and machines to get snacks and there’s even a separate room for the kids with play tables and kid movies to watch..