Reviews
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
All inspections due and service due were done accordingly. Called dealership to set up appointment for service, all options selected and service due were honored by friendly staff.
All inspections due and service due were done accordingly. Called dealership to set up appointment for service, all options selected and service due were honored by friendly staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service visit went very well. There were no major issues and I find the staff there very helpful and informative. Bohn Toyota has a very welcoming environment.
The service visit went very well. There were no major issues and I find the staff there very helpful and informative. Bohn Toyota has a very welcoming environment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
Tarik Ali took excellent care of us! So much so- I flew in from another state to buy a quality used car from this team. Highly recommend him and this dealership
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank. If you have any further questions, please give us a call. We're always happy to help!
It had always been a pleasant experience. The attendant was super efficient. He was also kind.
It had always been a pleasant experience. The attendant was super efficient. He was also kind.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great My wait time was less then 10 minutes to bring my vehicle to the service area. My service was under 30 minutes my vehicle was ready
Great My wait time was less then 10 minutes to bring my vehicle to the service area. My service was under 30 minutes my vehicle was ready
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pamela, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Brought my Tundra for a camera software recall/update. Was able to take care of it very quickly after receiving the recall notification. Fix was easy and quick, and I was also made aware of some minor work needed by my next visit. Staff, as always, very cordial, knowledgeable, and took the time to explain the process. Love the Service Department staff and employees; seems like a fun working atmosphere; which is totally opposite than the Sales Department, which is not transparent, don’t explain the costs involved or hidden charges/fees, and failed to explain what I was signing along the way on a recent visit/acquisition. It was a terrible feeling!!!! The Sales Department should learn from the Service Department at this my dealership I’ve been involved in the purchase of 4 vehicles and helped with another vehicle purchase from this Dealership, and was hoping to be treated with respect and transparency as a loyal supporter at my recent sale visit
Brought my Tundra for a camera software recall/update. Was able to take care of it very quickly after receiving the recall notification. Fix was easy and quick, and I was also made aware of some minor work needed by my next visit. Staff, as always, very cordial, knowledgeable, and took the time to explain the process. Love the Service Department staff and employees; seems like a fun working atmosphere; which is totally opposite than the Sales Department, which is not transparent, don’t explain the costs involved or hidden charges/fees, and failed to explain what I was signing along the way on a recent visit/acquisition. It was a terrible feeling!!!! The Sales Department should learn from the Service Department at this my dealership I’ve been involved in the purchase of 4 vehicles and helped with another vehicle purchase from this Dealership, and was hoping to be treated with respect and transparency as a loyal supporter at my recent sale visit
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for your continued loyalty. We’re glad to hear your service experience was positive and that our team provided clear and helpful communication. We sincerely apologize for your experience with the sales process, as transparency and respect are essential. Your concerns will be addressed, and we hope to provide a more consistent and trustworthy experience across all departments in the future.
Service was fast, service agents were friendly, knowledgeable, and efficient. Repair to the vehicle was completed correctly for a fair price.
Service was fast, service agents were friendly, knowledgeable, and efficient. Repair to the vehicle was completed correctly for a fair price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service provided by Victor and detailed information given about my vehicle. I was pleased with the work done and the price that I was charged.
Great customer service provided by Victor and detailed information given about my vehicle. I was pleased with the work done and the price that I was charged.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keisha, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Danny, we really appreciate your positive review! Until the next time we meet, take care!