Reviews
Overall a very pleasant experience without much stress.
Overall a very pleasant experience without much stress. The salesman and manager were not pushy about any aspect of the purchase. Would buy from them again.
Overall a very pleasant experience without much stress.
Overall a very pleasant experience without much stress. The salesman and manager were not pushy about any aspect of the purchase. Would buy from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota West Bank. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friendly and competent Toyota dealership.
Friendly and competent Toyota dealership. Service took a little longer than expected, but I rather have them take their time and do it right than rushing.
Friendly and competent Toyota dealership.
Friendly and competent Toyota dealership. Service took a little longer than expected, but I rather have them take their time and do it right than rushing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The team at group 1 were very courteous and helpful.
The team at group 1 were very courteous and helpful. Mike McGowan lead me thru the complete process making it easy for me to make my decisions.
The team at group 1 were very courteous and helpful.
The team at group 1 were very courteous and helpful. Mike McGowan lead me thru the complete process making it easy for me to make my decisions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Excellent!
Excellent!! Service and quality is above and beyond!! Thank you Group 1 Toyota for always taking care of my car needs!! And for an excellent customer experience!!
Excellent!
Excellent!! Service and quality is above and beyond!! Thank you Group 1 Toyota for always taking care of my car needs!! And for an excellent customer experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
HI Maria, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota West Bank! We are always more than happy to assist you if anything else comes up. Take care!
Service was no hassles and very quick.
Service was no hassles and very quick. Waiting room was clean and comfortable. Service people were very knowledgeable
Service was no hassles and very quick.
Service was no hassles and very quick. Waiting room was clean and comfortable. Service people were very knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The Scheduling process was easy to navigate and they
The Scheduling process was easy to navigate and they offered a discount from the site. The wait time for my 110k services was about 90 minutes. Service Reps are always helpful and courteous.
The Scheduling process was easy to navigate and they
The Scheduling process was easy to navigate and they offered a discount from the site. The wait time for my 110k services was about 90 minutes. Service Reps are always helpful and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
When I first took the car there, they called me back and
When I first took the car there, they called me back and said they were unable to help me with my vehicle but apparently the lead mechanic said that he would like to take a shot at it. They quoted me $2000. They came in under budget at 1500 they did quality work and I really appreciate the job that they?ve done. The customer service was awesome.
When I first took the car there, they called me back and
When I first took the car there, they called me back and said they were unable to help me with my vehicle but apparently the lead mechanic said that he would like to take a shot at it. They quoted me $2000. They came in under budget at 1500 they did quality work and I really appreciate the job that they?ve done. The customer service was awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Outstanding Customer Service by Victor in the Service
Outstanding Customer Service by Victor in the Service Dept. I?ve becoming to this Service Department for over 7 years And I?ve had great Service experience!!!
Outstanding Customer Service by Victor in the Service
Outstanding Customer Service by Victor in the Service Dept. I?ve becoming to this Service Department for over 7 years And I?ve had great Service experience!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ronald, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Great service as always!
Great service as always! I had my oil change done, tires rotated, and windshield wipers replaced ? everything was handled smoothly and efficiently. V�ctor is always wonderful at helping me out, clearly explaining the services, and today he even gave me a discount, which I really appreciated. Thank you, V�ctor, for consistently providing excellent customer service!
Great service as always!
Great service as always! I had my oil change done, tires rotated, and windshield wipers replaced ? everything was handled smoothly and efficiently. V�ctor is always wonderful at helping me out, clearly explaining the services, and today he even gave me a discount, which I really appreciated. Thank you, V�ctor, for consistently providing excellent customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota West Bank! Please don't hesitate to reach out if there's anything additional we can do for you.
Worst dealership I’ve ever seen Reckless Workers and
Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again
Worst dealership I’ve ever seen Reckless Workers and
Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We thank you for the opportunity to go over your service history and the current recommendations yesterday, and we would like you to know that the discount offer from the dealership is good until 2/28/26 should you like to have the vehicle repaired with us. Thank you for your feedback. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com 504-371-7114