Reviews
Worst dealership I’ve ever seen Reckless Workers and
Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again
Worst dealership I’ve ever seen Reckless Workers and
Worst dealership I’ve ever seen Reckless Workers and untrusted I would never go there again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We thank you for the opportunity to go over your service history and the current recommendations yesterday, and we would like you to know that the discount offer from the dealership is good until 2/28/26 should you like to have the vehicle repaired with us. Thank you for your feedback. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com 504-371-7114
Very satisfied with my service rep Victor.
Very satisfied with my service rep Victor. The wait time was over an hour.& a half.
Very satisfied with my service rep Victor.
Very satisfied with my service rep Victor. The wait time was over an hour.& a half.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate your positive review! We hope you have a great day!
Love the service nina is very professional and
Love the service nina is very professional and knowledgeable. Plus handled my vehicle in the past
Love the service nina is very professional and
Love the service nina is very professional and knowledgeable. Plus handled my vehicle in the past
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to nina here at Group 1 Toyota West Bank! We look forward to your next visit! Take care!
Great employees and service and I would recommend to
Great employees and service and I would recommend to anyone that is looking to buy a new or used car, or maybe just service to go see Devin at the service department, he is very knowledgeable and helpful
Great employees and service and I would recommend to
Great employees and service and I would recommend to anyone that is looking to buy a new or used car, or maybe just service to go see Devin at the service department, he is very knowledgeable and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Great service and Victor was very helpful throughout the
Great service and Victor was very helpful throughout the process ! The process was painless and I was not there all day waiting. This is always a plus for me! Good job fam!
Great service and Victor was very helpful throughout the
Great service and Victor was very helpful throughout the process ! The process was painless and I was not there all day waiting. This is always a plus for me! Good job fam!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Danny, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Shoutout to my advisor Mr.
Shoutout to my advisor Mr. Victor for helping me with his service and his help
Shoutout to my advisor Mr.
Shoutout to my advisor Mr. Victor for helping me with his service and his help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Group 1 Toyota West Bank! If you have any further questions, please don't hesitate to reach out!
Today was a busy day at the dealership.
Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive.
Today was a busy day at the dealership.
Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We understand that your time is valuable and we apologize for any delay during your oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. It's great to hear that our staff was able to provide attentive service. We’re committed to improving your experience on your next visit. Group 1 Toyota West Bank - (504) 371-7141
Great experience from start to finish.
Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service—highly recommend!
Great experience from start to finish.
Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service—highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Tyler did not give good customer service.
Tyler did not give good customer service. He Was dry and unfriendly and seemed careless.
Tyler did not give good customer service.
Tyler did not give good customer service. He Was dry and unfriendly and seemed careless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the inconvenience during your service visit and regret that your experience did not meet expectations. Your concern has been addressed with Tyler, and we appreciate you bringing this to our attention. Feedback like this helps us continue training our team to provide a better experience for all of our customers. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com
This is a top notch dealership.
This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away.
This is a top notch dealership.
This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.