Reviews
Shoutout to my advisor Mr.
Shoutout to my advisor Mr. Victor for helping me with his service and his help
Shoutout to my advisor Mr.
Shoutout to my advisor Mr. Victor for helping me with his service and his help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and Victor was very helpful throughout the
Great service and Victor was very helpful throughout the process ! The process was painless and I was not there all day waiting. This is always a plus for me! Good job fam!
Great service and Victor was very helpful throughout the
Great service and Victor was very helpful throughout the process ! The process was painless and I was not there all day waiting. This is always a plus for me! Good job fam!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Today was a busy day at the dealership.
Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive.
Today was a busy day at the dealership.
Today was a busy day at the dealership. Oil change took an hour and a half with an appointment. The staff is kind and attentive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We understand that your time is valuable and we apologize for any delay during your oil change. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. It's great to hear that our staff was able to provide attentive service. We’re committed to improving your experience on your next visit. Group 1 Toyota West Bank - (504) 371-7141
Great experience from start to finish.
Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service—highly recommend!
Great experience from start to finish.
Great experience from start to finish. My service advisor Devin was professional, responsive, and really knew their stuff. Fast, professional, and reliable. Couldn’t ask for better service—highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Tyler did not give good customer service.
Tyler did not give good customer service. He Was dry and unfriendly and seemed careless.
Tyler did not give good customer service.
Tyler did not give good customer service. He Was dry and unfriendly and seemed careless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the inconvenience during your service visit and regret that your experience did not meet expectations. Your concern has been addressed with Tyler, and we appreciate you bringing this to our attention. Feedback like this helps us continue training our team to provide a better experience for all of our customers. Phil Rehage Service Director - Group 1 Toyota West Bank prehage@group1auto.com
This is a top notch dealership.
This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away.
This is a top notch dealership.
This is a top notch dealership. Always great service. Comfortable wait and fast service is the take-away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent experience.
Excellent experience. Leased a Toyota Tacoma and Darryl helped me out. Excellent experience. Leased a Toyota Tacoma and Darryl helped me out. Excellent experience. Leased a Toyota Tacoma and Darryl helped me out.
Excellent experience.
Excellent experience. Leased a Toyota Tacoma and Darryl helped me out. Excellent experience. Leased a Toyota Tacoma and Darryl helped me out. Excellent experience. Leased a Toyota Tacoma and Darryl helped me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank. We do hope we can be of assistance in the future. Take care!
Fast prompt service.
Fast prompt service. The associate in the service department was very courteous. They performed a comprehensive inspection.
Fast prompt service.
Fast prompt service. The associate in the service department was very courteous. They performed a comprehensive inspection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota West Bank.
I was miss led on the repairs and the use of the coupon.
I was miss led on the repairs and the use of the coupon. I was told my tires did not need rotating, went to another Toyota repair center for a second opinion and they said my tires did need rotating. This world is hard enough, I don?t need to be lied to.
I was miss led on the repairs and the use of the coupon.
I was miss led on the repairs and the use of the coupon. I was told my tires did not need rotating, went to another Toyota repair center for a second opinion and they said my tires did need rotating. This world is hard enough, I don?t need to be lied to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We’re sorry to hear about the frustration and any confusion surrounding the service recommendations and coupon usage. At this time, we are unable to locate your visit in our system, but we would appreciate the opportunity to look into this further. Please feel free to contact me directly at (504-371-7114) or (prehage@group1auto.com) so we can review your concerns and assist you. Phil Rehage Service Director - Bohn Toyota
I had service done today.
I had service done today. They were on time, courteous, and kept me informed of what was going on. The service was done well and it was easy to check out.
I had service done today.
I had service done today. They were on time, courteous, and kept me informed of what was going on. The service was done well and it was easy to check out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!