Group 1 Toyota West Bank

I had a wonderful experience at Group 1 Toyota West Bank. The staff was friendly, professional, and helped me find the perfect car without any pressure. Highly recommended!

Group 1 has great service team. Polite and professional. Excellent service. Great communication from my service advisor, Devin. Wouldn’t go anywhere else.

Knowledgeable service rep, no pressure sales pitch. Estimated time for repair was very accurate.materials needed for replacement were available on sight.Nina was exceptional.

Mr. Guillermo Phillips did a great job as my service representative. I came in for an oil change, and decided to add the recommended brake fluid service as well.

I love Toyota Vehicles. As a matter of fact since I graduated high School in 1972 I have only owned Toyota Vehicles. They last longer than the duration, my Service person[ Mr. Victor ] is extremely excellent, my Salesman [ Mr. Edwin ] is also extremely excellent and everyone whom works than is very nice however, I only do business with those two men because I love them as if they're my son's and if they're out that day or on Vacation for whatever, reason I don't have a problem coming back. And, all the worker are friendly people persons. I love ?? the Toyota dealership and I would never anticipate purchasing a car anywhere's else.

Group 1 is on the ball great communication, great service all team members are polite and respectful thank you Bohn Toyota

I?ve recently purchased my Toyota that included a wireless charger. The wireless charger doesn?t charge (or shall I see it charges at an extremely slow pace) . It makes any phone attached to it hot in addition to the charger itself running hot. I was informed that the charger is not their best charger and don?t expect more out of a wireless charger. The customer service informed me that the mechanic stated nothing is wrong with the charger. It?s just a very slow charger. They never addressed the issue of the charger, running hot nor the issue of it causing any phone placed on it to run hot. They stated they did a throw inspection on my vehicle and topped off my wiper fluids, but I did not find that to be the case. They?re basically lying on a piece of paper to say work has been done when it has not. I am dissatisfied with the lack of services that I have yet to receive. On a positive note the facilities cleanliness is immaculate.

The rating would be higher except when I made the appointment I included regular maintenance with recall repair. I was not told that my car would first have to be assessed and parts ordered under the recall. In fact, I was told the recall repairs would take 2 to 3 hours, so I should take the shuttle home. Now, I have to return for recall repairs, I went thinking everything would be resolved in one visit. Not that big of a deal, because I decided to wait. I would have been xxxxxx if I had taken the shuttle, only to receive a call, shortly after I got home,that only maintenance had been done, and I’d have to return for the recall. Communication is important. Keep the client informed.

Nothing but greatness from the entire staff!!!!! I will be back to purchase plenty more vehicles from this location. This is my 3rd vehicle I purchased from this Harvey location.

Nothing but greatness from the entire staff!!!!! I will be back to purchase plenty more vehicles from this location. This is my 3rd vehicle I purchased from this Harvey location.