Gettel Hyundai of Sarasota

I have been going to Hyundai service for 15 years. I brought my car in for service and it took them 7 days to return. What is going on! I will think twice before I buy another Hyundai from Gettlel because of the service dept.

Engine light went on so I took my Hyundai directly to the service department. No appointment but Benjamin assisted me. Wonderful service always provided. Courteous

Took our car in the morning because it made a weird noise, they called us in the afternoon telling us they were so busy that nobody even looked at the car and told us it they will try to fix it on the next day and so we believed. The next day, they never answered our calls and never called us back even if we left a voicemail. We need the car, we need it to go to work and if they can’t fix it then they could have told us so we can go somewhere else. And it is under warranty so they could have at least give us a rental car if it will take time to repair. We will NEVER buy a car from this dealership again. Full of BS!

Decided to test drive a Kona SE 2 days ago on a whim. I had researched trade in value for my low mileage Honda as well as rebates offered so I was prepared. Got quotes from 2 other dealerships within 60 miles and Gettel matched the lowest. Very easy transaction, friendly attentive service by Sam, Walter and finance manager Glen. The dealership was very busy but I was never neglected and constantly informed of the status of the sale. And because I had just topped off my Honda gas tank, they told me to return when the Kona is on empty and they would fill it up! Thanks again Sam,Walter and Glen! I will definitely recommend you!

Very painful process, as our salesman was usurped by an ‘experienced’ salesman who was a con artist. He constantly said untruthful things and when presented with evidence made up excuses for his inaccuracies.

I own a 2009 Hyundai Santa Fe. The stop lamp switch and wiring harness melted in my Santa Fe and made an overwhelmingly strong chlorine smell in my vehicle. Upon researching this issue myself, I discovered there is a recall (NHTSA Campaign Number 13V113000, Hyundai Campaign Number 110) for this issue. Not only does it stop my brake lights from working, it also is a fire hazard, and affects my cruise control to where it will not disengage with the brake pedal. After taking my car to Gettel Hyundai Bee Ridge Rd, Sarasota FL with all the appropriate documentation and Hyundai Case Number, they refused to repair or even look at the stop lamp switch (they will claim they have, but anyone can look quickly under the bottom of the dash and see the melted wires easily). Took the car to our trusted local ASE mechanic who told us right away the issue we were seeing with the melted wires and stop lamp switch. He gave us the recall paperwork with the melted stop lamp switch piece and took pictures of the melted wires inside my vehicle. Sadly my trusted mechanic cannot fix the issue himself as this is a Hyundai recall and must be addressed by Hyundai directly. When we went back to the dealership to show Alan, the service manager who refused to honor the recall previously, the melted part and melted wire picture, after calling us into his office to help us, he then yelled at us to leave and told us the police would be called upon us. All I want is for Hyundai to honor their policy of keeping customers safe with safe vehicles. This service center is content with me leaving in my car with the potential of my car catching fire and my cruise control staying stuck on. I have lost all faith in Hyundai and their dedication to customers. Please do not trust your car to go here-I do not want anyone to get hurt and left with an unsafe vehicle.

I own a 2009 Hyundai Santa Fe. The stop lamp switch and wiring harness melted in my Santa Fe and made an overwhelmingly strong chlorine smell in my vehicle. Upon researching this issue myself, I discovered there is a recall (NHTSA Campaign Number 13V113000, Hyundai Campaign Number 110) for this issue. Not only does it stop my brake lights from working, it also is a fire hazard, and affects my cruise control to where it will not disengage with the brake pedal. After taking my car to Gettel Hyundai Bee Ridge Rd, Sarasota FL with all the appropriate documentation and Hyundai Case Number, they refused to repair or even look at the stop lamp switch (they will claim they have, but anyone can look quickly under the bottom of the dash and see the melted wires easily). Took the car to our trusted local ASE mechanic who told us right away the issue we were seeing with the melted wires and stop lamp switch. He gave us the recall paperwork with the melted stop lamp switch piece and took pictures of the melted wires inside my vehicle. Sadly my trusted mechanic cannot fix the issue himself as this is a Hyundai recall and must be addressed by Hyundai directly. When we went back to the dealership to show Alan, the service manager who refused to honor the recall previously, the melted part and melted wire picture, after calling us into his office to help us, he then yelled at us to leave and told us the police would be called upon us. All I want is for Hyundai to honor their policy of keeping customers safe with safe vehicles. This service center is content with me leaving in my car with the potential of my car catching fire and my cruise control staying stuck on. I have lost all faith in Hyundai and their dedication to customers. Please do not trust your car to go here-I do not want anyone to get hurt and left with an unsafe vehicle.

I have had no response from Gettel's Chat session nor the Service Dept on how often my Tuscon oil should be changed given my unique driving conditions. Following up with Hyundai Consumer Affairs and even corporate USA has been futile. Given this poor customer service or lack thereof I will not be considering a Hyundai for future purchases.

I bought a Certified used Sonata 3 years ago and it has been nothing but the feeling of just being bent over a barrel since I walked out the door with it. I purchased the Warranty with all of the bells and whistles and thank God I did or I would have averaged of about $1000 per year in repairs from the car just falling apart. However, they failed to let me know that the services that I quite heftily prepaid for aren't covered if I don't pay for the "recommendations" that are made for my car each time I bring it in. Hmmm..my car didn't come with an owners manual so they "threw one in for $200". I opted for the 7 year loan so that I could afford the platinum protection plan on the Certified 2014 Sonata that has had a cigarette/vinegar smell that they promised to get rid of which they never have..until I rented an ozone machine myself. Basically, I will never again buy a substandard car thinking I am getting a deal when I have paid far more in my time, heartbreak and money in the long run. If I had bought a Toyota or Honda for a hundred bucks more a month I wouldn't have had such a horrible experience. Every time I go to the service department they basically look at me like I'm crazy to expect anything different. None of the people on this website even work here anymore.

We were treated very well friendly, professional and knowledgeable. We got as close as 500.00 a part at one point and then we were 1000.00 apart at the end of negotiations. I thought we offered a fair deal on a new 2019. We ended up buying a Kia Optima instead of a Sonata pretty much the same car just got a better deal.