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City Auto

(210 reviews)
(615) 209-9875 (615) 209-9875

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Auto from DealerRater.

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Worked with Ron Morris on buying a (new to us) wonderful used vehicle. If you’re wanting to buy something new or used, go see Ron! Great to work with and he is very helpful with everything. Overall, the dealership is clean, people are great and they have a great variety of vehicles to choose from!

Worked with Ron Morris on buying a (new to us) wonderful used vehicle. If you’re wanting to buy something new or used, go see Ron! Great to work with and he is very helpful with everything. Overall, the dealership is clean, people are great and they have a great variety of vehicles to choose from!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Barney, knowing you're driving a “new to you” ride from Ron Morris and the City Auto Group - Murfreesboro team puts a big smile on our faces! Safe travels, and we’re always here if you need anything!

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Bill and Justin took very good care of me and my daughter. We both traded our vehichles for nice upgrades. Bill was very sweet and helpful. He was very patient as we looked through inventory and road us around to check our choices. This was my 2nd time buying from them. I will definitely go back a 3rd time when I need another upgrade!

Bill and Justin took very good care of me and my daughter. We both traded our vehichles for nice upgrades. Bill was very sweet and helpful. He was very patient as we looked through inventory and road us around to check our choices. This was my 2nd time buying from them. I will definitely go back a 3rd time when I need another upgrade!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lori, we are grateful for your repeat business and this fantastic review! We're delighted that Bill and Justin take such good care of you and your daughter at City Auto Group - Murfreesboro. Enjoy your new rides!

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Nina was fantastic to deal with. Made the process extremely smooth and made sure I was taken care of. Great experience!!

Nina was fantastic to deal with. Made the process extremely smooth and made sure I was taken care of. Great experience!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mike! We're glad to know Nina made the process smooth and enjoyable at City Auto Group - Murfreesboro. Safe driving in your new ride!

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Kris Kirby is the only reason I shop here best guy around I’ve bought two vehicles here now and my daughter bought one also now we have sent our friend there and she’s buying also keep up the good work and as long as Kris is there we will be back and be recommending him thanks again

Kris Kirby is the only reason I shop here best guy around I’ve bought two vehicles here now and my daughter bought one also now we have sent our friend there and she’s buying also keep up the good work and as long as Kris is there we will be back and be recommending him thanks again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeff, we couldn't be happier to hear that Kris Kirby has consistently provided a great experience. Thank you for your repeat business and for recommending him to others. We look forward to seeing you again at City Auto Group - Murfreesboro!

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Great customer service from everyone—by far the best experience I’ve had at any dealership. The process was smooth, no pressure, and everything was explained clearly. Thank you to the City Auto team, especially Mike Campbell, for making it easy.

Great customer service from everyone—by far the best experience I’ve had at any dealership. The process was smooth, no pressure, and everything was explained clearly. Thank you to the City Auto team, especially Mike Campbell, for making it easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We're so glad you had a seamless experience with our team at City Auto Group - Murfreesboro! We'll be sure to pass along your kind words to Mike Campbell. Enjoy your ride!

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Tanner was great. He was very personable and did not pressure me in any way. He went out of his way to help me look at all the important things for buying a used car. He encouraged me to drive it like it was my own on the test drive which was great. I had previously worked out my financing so that part was incredibly smooth as well. Thanks so much Mr Thompson for working out the down payment part. Everyone was great to work with and made the process so much easier than I anticipated.

Tanner was great. He was very personable and did not pressure me in any way. He went out of his way to help me look at all the important things for buying a used car. He encouraged me to drive it like it was my own on the test drive which was great. I had previously worked out my financing so that part was incredibly smooth as well. Thanks so much Mr Thompson for working out the down payment part. Everyone was great to work with and made the process so much easier than I anticipated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Lisal! We’re grateful for your business and feedback! It's wonderful to hear that Tanner and Mr. Thompson made the process smooth and pressure-free. Safe travels in your new car, and thank you for choosing City Auto Group - Murfreesboro!

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Jestin delivers an outstanding experience from start to finish. He excels at building genuine relationships, taking the time to understand what you really need instead of just pushing whatever is on the lot. His communication was clear, consistent, and low-pressure, which made the whole process comfortable and stress-free. Jestin’s product knowledge and sales skills are obvious, but what stands out most is that you feel like he’s on your side, not just trying to make a sale. I’ll definitely reach out to him when I’m ready to buy again.

Jestin delivers an outstanding experience from start to finish. He excels at building genuine relationships, taking the time to understand what you really need instead of just pushing whatever is on the lot. His communication was clear, consistent, and low-pressure, which made the whole process comfortable and stress-free. Jestin’s product knowledge and sales skills are obvious, but what stands out most is that you feel like he’s on your side, not just trying to make a sale. I’ll definitely reach out to him when I’m ready to buy again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Shane! Knowing Jestin delivered such a personalized, stress-free experience makes us proud. We look forward to assisting you again in the future! Thank you for choosing City Auto Group - Murfreesboro.

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Bought the first and only service truck from these morons! They failed to pay all the registration tag fees they were supposed to and I had to pay the rest to get my tags. Found out the hard way the truck had no spare tire! They simply sale used junk with bandages holding the things together. Will never be back!

Bought the first and only service truck from these morons! They failed to pay all the registration tag fees they were supposed to and I had to pay the rest to get my tags. Found out the hard way the truck had no spare tire! They simply sale used junk with bandages holding the things together. Will never be back!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi JR, we regret hearing about your experience, and we strive to provide the highest standard of vehicle quality and customer service. We are unable to locate your information to further assist you. Please reach out to Tyriana Stewart in Murfreesboro at 615-713-4921, we definitely would like to work towards a resolution together.

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Bill was incredibly welcoming from the moment we walked in. He offered us drinks, made us feel comfortable, and really went to bat for us. Every time we tried to wiggle on something, he went straight to his boss to see what he could do. He never pressured us and genuinely tried to help us get the best deal possible. Great experience all around!

Bill was incredibly welcoming from the moment we walked in. He offered us drinks, made us feel comfortable, and really went to bat for us. Every time we tried to wiggle on something, he went straight to his boss to see what he could do. He never pressured us and genuinely tried to help us get the best deal possible. Great experience all around!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephanie, we are pleased to hear of Bill's welcoming and diligent efforts in getting you a deal you're happy with! Thank you for choosing City Auto Group - Murfreesboro. Safe travels!

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Great experience took care of everything and got the price I wanted. They were quick and sales person Mike was not pushy and kept me informed. Thanks!

Great experience took care of everything and got the price I wanted. They were quick and sales person Mike was not pushy and kept me informed. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Bart - We're glad Mike and our team could assist you efficiently and transparently! Thank you for choosing City Auto Group - Murfreesboro. Your feedback means a lot to us!

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