Taverna Infiniti North Miami

Review for Taverna Infiniti of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. I chose to repair it, went to their suggested Tesla repair shop, and submitted the estimate. That’s when Taverna started ignoring me. Calls and emails went unanswered for months. When I finally spoke with someone, I was told the damage was already on the car before shipping — despite the sales video intentionally avoiding showing the damage. I watched that video countless times, even asked the salesman directly if there was damage, and was told only one rim had scratches. Yet when I received the car, all four rims were severely damaged plus body damage. The dealership then insulted me by offering $750 if I signed an NDA ($500 toward damages and $250 for “detailing” — even though the car was delivered filthy). When I refused, saying I’d rather warn others, I was told, “That’s fine, no one looks at reviews anymore.” Salesman Raymond Banks lied repeatedly throughout this process. This dealership’s handling of the situation has been dishonest, unprofessional, and shameful. If you value honesty and customer service, stay far away from Taverna Infiniti of North Miami.

DO NOT BELIEVE THEIR ONLINE "SPECIALS" - I went in because i saw their manager in an ad boasting about their lease deals on Qx60 and Qx80. We want the Qx80 pure which had a special of $529 a month with $3.6k due at signing . I didnt believe it... but i called and spoke to multiple people and they all confirmed it. Took the time to go with wife, found a baby sitter and all. 45 min into it, Alessandro who was helping us, comes in after speaking to the manager and guess what.. the online deals were inaccurate he says. Someone messed up blah blah blah. Turns out best they can do was $790 with $3600 down, then it was $750 and then finally $698. Kept telling me that is still is a great deal even though they made a mistake on the add and the 3 other verbal confirmations they gave me before i got in to the dealer. This is why people dont go to dealers any more. Needless to say, i will be reporting this to the DMV/consumer protection agency and the FTC along with getting my lawyer involved. I documented everything. I AM WRITING THIS TO WARN FUTURE PEOPLE FROM WASTING THEIR TIME WITH SCAM ADS. Hopefully my experience can save you all some time.

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera.

Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend.

Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership!

The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused.

Chris & Barbie scammed me. Avoid this dealership at any cost. The company and its employees are dangerous liars. RUN

To begin with, the dealership fees are atrocious and ridiculously misleading. You may see a list price that's quite reasonable, but they make up for it in almost $5k in additional dealership and "electronic registration" fees that they'll tack on during negotiations. Additionally, while in the process of vetting a used car, I was told by one of their own sales team members that the dealership is very unethical in their practices. That was all I needed to hear. Stay clear!

Change their mind on the selling price unprofessional after we agree, waste of my time

Jeremy Mora- Will stop assisting you with any questions or concerns you may have after the vehicle purchase has been complete. Barbie- Never answers the phone. No point in trying to call or email. When called to ask to speak to the sales manager, they would not connect me. They asked for my name, number, and my question. They told me that they would "try" to get a response from them for me. I had to speak to another salesman and customer service representative to help me with my purchase. Thank you to Chad and Monique. They helped me out tremendously. I recommend going through their dealership instead of Taverna Infiniti.