Taverna Infiniti North Miami

I seen alot of negative reviews here and honestly dont know why!! They have been awesome to me and were very patient. I think maybe people are upset over their fees but no one works for free and the fees are listed... Worked with Brandon Martinez and it worked out great. Just be sure to do your homework first thats all and you will be 100% here. I also think their positive google reviews are more accurate than the cars.com comments tbh.

STAY AWAY! BUYER BEWARE! DECEPTIVE SALES PRACTICES! I purchased a vehicle through them and it was full of cosmetic, and mechanical issues, and was severely misrepresented. They shipped the car to me no charge, but want people to pay them to ship a faulty car back to them, which should’ve never been sold in the first place. The vehicle has side frame damage, it needs a steering rack, all four wheels were bent, and there was also a hole drilled in the bottom. There were many other issues, too many to list. Since everyone wants to hang up on me, I’ll be making a complaint with the Florida Attorney General, The BBB, and I’ll also be speaking with an attorney today regarding auto dealership fraud, auto fraud, misrepresentation, and deceptive sales practices. DO NOT PURCHASE ANY VEHICLE FROM THEM!

NEVER RETURNS CALLS OR MESSAGES! Shipping our Infinity was delayed a week because "person was on vacation", no back up? Did not receive new plates (interstate sale) for 6 weeks, I called continously, left messages and never returned my call. Not even the GM, Matt Hogan or his customer service Rep, Barbie! A solution for Infinity buyers, call this number, it goes directly to INFINITY CUSTOMER SERVICE and they were fantastic! 800-662-6200 ext #7

I'm a victim of deceptive and unfair trade practices by Taverna Auto Collection in West Palm Beach, FL. I'm requesting any documentation regarding an alleged investigation by the Florida Attorney General's office against Taverna. My complaint against Taverna: I bought a used car from them in May of 2025, which required more than $3000.00 worth of repairs on the lane assist and front collision safety items that should have been working as part of the standard vehicle package. (see window sticker attached). I concede they knew about the issues and failed to advise me prior to purchase. Furthermore, they lowered the list price of the vehicle from approx. $13,500 to my purchase price of $9094.00. When I asked them why they lowered the price they said their inventory was high and they were just trying to sell it quickly. I asked them if there was anything wrong with the car and they said it was "working great" with "no problems." Two salesmen, and a sales manager claimed that nothing was wrong with the car and that I would have no problems and I would be very satisfied. Upon delivery (it was shipped via truck to my Ohio address on about May 30th.) When I received the car it was dirty on the outside and the inside and had not been detailed as promised. Please note that I did not see the car in person and only saw the video of the car that they emailed to me prior to purchase. It did not show the dashboard warning lights that clearly alerted the driver to the safety issues that were not working. Also, they did not detail the car as promised and there were no floor mats as shown on the window sticker. When I had the car serviced at a local Nissan dealer, they advised that the safety issue repairs would cost approx. $3000 to fix. Additionally, I paid about $350.00 for recalls that were still undone. I called Taverna more than 20 times and left numerous voicemails because I could not reach Barbie, the customer advocate manager. When I did speak with her she denied knowing about the issues and said the car was sold as is so they had no expectation to fix the problems. I sent her the estimate and invoice for the repairs from the Nissan dealer along with a video detailing and proving the issues from the Nissan dealer. Again, Barbie discounted the video as unsubstantiated and she would take no responsibility for repairs. She started to offer some "compensation" for the detailing but I told her that if she wasn't going to handle the repairs for the safety issues, I didn't want her help with the detailing. Final note: I specifically asked the salesmen if the car included the lane assist safety features and they assured me it did. I told them that the lane assist feature was one of the main reasons I was buying the car because I often fall asleep at the wheel during morning and afternoon commutes. They both confirmed those features came with the car. You'll see on the window sticker that they are a standard feature. Furthermore, they are standard on all Nissan Leaf cars.

Review for Taverna Infiniti of North Miami I would give zero stars if possible. I purchased a 2021 Tesla Model 3 from Taverna Infiniti of North Miami, and when it was delivered to me in Oklahoma it arrived with $9,750 worth of damage. The rims, hood, fender, bumper, and headlight were all damaged, and the interior was filthy — including moldy coffee and dried fruit left behind. I immediately contacted the dealership before the delivery truck even left. They told me I could either send the car back or get it repaired and they would cover the costs, since the damage happened during shipping. I chose to repair it, went to their suggested Tesla repair shop, and submitted the estimate. That’s when Taverna started ignoring me. Calls and emails went unanswered for months. When I finally spoke with someone, I was told the damage was already on the car before shipping — despite the sales video intentionally avoiding showing the damage. I watched that video countless times, even asked the salesman directly if there was damage, and was told only one rim had scratches. Yet when I received the car, all four rims were severely damaged plus body damage. The dealership then insulted me by offering $750 if I signed an NDA ($500 toward damages and $250 for “detailing” — even though the car was delivered filthy). When I refused, saying I’d rather warn others, I was told, “That’s fine, no one looks at reviews anymore.” Salesman Raymond Banks lied repeatedly throughout this process. This dealership’s handling of the situation has been dishonest, unprofessional, and shameful. If you value honesty and customer service, stay far away from Taverna Infiniti of North Miami.

DO NOT BELIEVE THEIR ONLINE "SPECIALS" - I went in because i saw their manager in an ad boasting about their lease deals on Qx60 and Qx80. We want the Qx80 pure which had a special of $529 a month with $3.6k due at signing . I didnt believe it... but i called and spoke to multiple people and they all confirmed it. Took the time to go with wife, found a baby sitter and all. 45 min into it, Alessandro who was helping us, comes in after speaking to the manager and guess what.. the online deals were inaccurate he says. Someone messed up blah blah blah. Turns out best they can do was $790 with $3600 down, then it was $750 and then finally $698. Kept telling me that is still is a great deal even though they made a mistake on the add and the 3 other verbal confirmations they gave me before i got in to the dealer. This is why people dont go to dealers any more. Needless to say, i will be reporting this to the DMV/consumer protection agency and the FTC along with getting my lawyer involved. I documented everything. I AM WRITING THIS TO WARN FUTURE PEOPLE FROM WASTING THEIR TIME WITH SCAM ADS. Hopefully my experience can save you all some time.

Very poor management, but they do have one excellent sales person. I purchased a 2023 vehicle off their lot and it was delivered with only one key. I verified with the previous owner that the vehicle had been traded in with two keys. I was informed that Larry Barrera, the operations manager, was in charge of logging and possession of all keys. I was told he didn't have a direct phone number and was unable to reach him on the phone. However, I had received an email from him when the car shipped, so I emailed him twice for help locating the missing key. I never received any response. None. I was incredibly fortunate to reach Abraham Sergile on the sales floor and he spent several days searching for my key and sent out a group text to his colleagues about it. Abraham eventually located the key and it was mailed to me, so 5-Stars to Abraham Sergile and 0-Stars to Larry Barrera.

Outstanding customer service. Helped every step of the way. Glad I purchased my car from Alex Roberts. Highly recommend.

Brougt my car in for service on Saturday August 16th 2025. Service advisor was Felipe. When i picked up my vehicle, the entire interior was covered in grease. The did not cover the seats with anything to protect the leather.( LIGHT BEIGE ). The exterior was not even washed. When I spoke with the service advisor regarding the issue, he said he was sorry and let me leave without correcting the problem. I have tried reaching out to Nick Boustead as well as the owner Reny Dubon-Taverna. Only voice mails. NEVER AGAIN will I go back to this dealership!

The dealer responded right away and assigned my complaint to someone whom would resolve the complaint. it became evident that I was going to continue to play phone tag and be left with un resolved issues therefore I washed my hands with the whole situation as it was consuming to much of my time to fix the issues they caused.