Flower Subaru

I purchased a used 2019 Subaru WRX STI from Flower Subaru in Montrose, Colorado in July of last year. I have owned it for about a year now, and it has been in the shop for most of the year. I have also spent probably more than I have spent on my car payments monthly on car repairs since I have owned this car. Do not buy used vehicles from this place. If you have to buy a car here, do not do it through Isaiah. it was one of the worst choices I have ever made and I am just now, a year later able to drive this car like I should have been able to on when I bought it initially. Here is my story on my ownership, and how it has been so far the last 12 months. It all started in July of 2024. My sales representative was named Isaiah. Young guy who really tried to say whatever he thought you wanted to hear. I was under the impression the car was fully stock, not been modified and Isaiah did not disclose anything been done to the car while we were on the phone, so we made plans to go see it later in the week. I arrive at the dealership with my stepfather about a day or so after I spoke with Isaiah. We get to speaking about the car and I learn that it is indeed heavily modified. So much so that I later learn not even Isaiah or anyone at the dealership even knew how much it had been modified. Isaiah then drafts up a small list of what he thinks is aftermarket on the car. (turbocharger, headers, exhaust) after speaking with the mechanics on site. He assures ME that this is all that has been done to the car. With this in mind I agree to buy the car, under an agreement that they must return the car fully to stock. They tell me this may take a week or two. In addition to this, for putting it back to stock they bundle an additional warranty on my dime for the car, a powertrain warranty that only covers the engine and transmission, nothing else. So, I agree to buy the car, I pay an initial down payment and I am told that they will be in touch in a week or two with updates on the car. First time I hear from Isaiah is a week or so later to ask if I want to buy the modified parts they are taking off the car. This is concerning and odd being that I just made it very clear I want it stock and that I got a warranty to reflect that. Finally he relents after 15 minutes or so of him asking me buy these parts for a few extra thousand dollars. First concerning sign.... Multiple weeks go by and I do not hear anything from Isaiah. I call and leave multiple voicemails. I then finally hear back weeks later and Isaiah tells me that they need to order parts. I figure this is pretty normal. I ask him to let me know when they should be scheduled to be delivered. this turns into pulling teeth. I try to call twice a week or so and I get the run around, will not return my calls says he is busy. Meanwhile, I get a notification that my first payment is due on the car. Finally I have to sidestep Isaiah entirely, and call the service department. I met a very nice man who helped me get an ETA on the parts finally, after weeks of ghosting from the guy who got a COMISSION from me buying this car. Once he got his check he did not give a single bit of effort to me anymore. So, finally I get the car. I drive it for about 2 weeks, and in doing so I have to replace a evap solenoid on the car, as well as my clutch which I later learned was aftermarket. I then learn it has aftermarket fuel injectors, sparkplugs, and a tune from COBB which was never reverted. About a week after getting the new clutch and evap solenoid on the car, I have a complete engine failure. I had to FULLY REPLACE THE ENTIRE SHORTBLOCK. TURBOCHARGER KIT. AC HOSING KIT. So, long story short I have spent probably upwards of $6,500 dollars fixing issues never disclosed to me on this car sold to me from Flower Subaru. It has more new parts than parts it had when it was sold to me now. Do not do business here.

Darren Olsen was wonderful, worth the drive to Montrose from GJ to buy car I wanted. He made the entire process as seamless and easy as possible. Simmering the Subaru dealership in grand Junction couldn’t do.

All of the new cars are $3k+ over MSRP. I drove 4 hours and was ready to buy a 2022 Outback, but the dealership refused to go a penny under their asking price (again, $3k over MSRP) When I brought up a trade in my futile attempt, the salesperson did not even bother asking what the trade was, and refused to ask her manager if a trade would convince them to go down on asking price. I worked with Kaitlyn Inda. I hope these dealers realize that folks have long memories. A year from now, it will be a joke to pay over MSRP. They have chosen short term profit over long term loyalty. Why would anyone want to do business with a dealership like that?

First off I want to say the salesman was courteous, knowledgeable and absolutely non- pressuring. I took a star off of the rating because the dealership’s adds are misleading in that they actually don’t have the cars in stock that they advertise.

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My husband and I made a six-hour roundtrip to look at a 2916 Outback advertised online and that the salesman (Daniel) assured me multiple times by phone, text, and email would not be "sold out from under" me and would be there when we arrived for our appointment. When we arrived at our appointed time, the car had been sold and there were no other Outbacks on the lot. Daniel attempted to interest me in other makes and models of cars, but I politely informed him that I was in the market for an Outback, and my husband and I then began the long drive home. Daniel texted me later and accused me of getting "worked up" and informed me that if I wanted to come back in the future and "show more patience" that he thought he could "get me into" a good car. Tip on salesmanship: don't insult prospective customers. Because of the poor service we received, we are unlikely to give future business to Flower Subaru. Besides, the next day I bought a 2019 Outback at Morehart Murphy Subaru in Durango, where we enjoyed polite, professional, and competent service.

We had the pleasure of working with Jonathan Rosales. He responded to an inquiry I had made online. It was easy to set up a time to come in he had the car we were interested in freshly washed and up front ready for us to test drive. We fell in love right away with it. We spent less then 2 hours total with test drive appraisal of our trade in and all paperwork. Not to mention the 6 mtg warranty that is offered on all used cars that they sell. Great service With no pressure.

Just wanted to let you know what a blissful, all-day drive we took in our Subaru Forester! It was a lazy, 325-mile loop around familiar mountains and the fall color views were magical and breathtaking. Words fail to describe how perfect we are finding the 2018 Subaru you [Jonathan Rosales] found for us! Plus an un-sought bonus = our very first tank-fill when we started out shows that we got 37 mpg in the very mixed driving we have done. On top of that, when the ignition “froze” at our last stop of the day, there you were when I called, explaining how all we needed to do was yank the steering wheel hard enough to un-freeze it. Worked like a charm, taking the only worry out of our day and giving us great memories here in our “old folks” lives. 😇 Thank you for being who you are and helping us, both before and after the sale! D&J Fite

We contacted salesperson Marvin about a Crosstrek we wanted and asked whether he could compete with several other dealers we got quotes from.We told him that we preferred his dealership because it was much closer to our home than the others. He said that he wanted to make it happen, and he did splendidly. He was very pleasant to work with, very attentive, and willing and able to do what he could to get us his best deal. He got us a car that we are now very happy with, and he followed through by taking very good care of us at the showroom. The finance person Tiffany was also exceptional. She carefully explained everything, including options, and also followed through by expediting the paperwork for us. It was a happy and rewarding experience.

We went to Flower Subaru on Saturday to buy a used car. Chris Bravo helped us find an outback that fit our needs. He was knowledgeable about all the cars we looked at. The financing went very smoothly. It was a great experience!