Spitzer CDJR Homestead

I am writing to formally express my extreme frustration and disappointment with the ongoing situation regarding my Jeep Gladiator, which has now been at your dealership for over six months. This has been, without question, the worst vehicle service experience I have ever had or even heard of. From the start, my truck has been brought in multiple times for the same issue—over three separate visits—and each time it remains in your shop for weeks or months with little progress or communication. Each time, I am told something different, and no one takes ownership or accountability for my vehicle’s repair. I have repeatedly asked to speak with a manager, yet the individuals I’ve been connected with are not listed as managers, and despite numerous calls, no actual manager has ever returned my messages. During this most recent incident, I was only provided a loaner vehicle after insisting that the delay had become unacceptable. I made it clear that if I been forced to rent a car for this long, the cost would have exceeded the repair itself. Shortly after I got the truck back then Three days after getting my Gladiator back, the check engine light came on again. When we called to let the service, department know we were bringing it back, we were told you were “too busy” and had no one available to look at it. We were forced to wait over two weeks just to return the vehicle. Then took about a month before they a tech even looked at the car. The loaner provided afterward was a two-door Jeep—completely impractical for my family, as we are tall and my children couldn’t fit comfortably in the back. My husband was told to keep track of the mileage and report when it neared 4,000 miles, which he did exactly as requested. Yet, despite following every instruction, my truck was still not ready. Then came another round of frustration. I received a call saying my vehicle was finally ready for pickup, so I left work early to get there—only to receive another call when I was just 15 minutes away telling me the check engine light came back on. Weeks later, I received yet another call saying the truck was ready. My husband drove all the way to the dealership, only to be told—again—that the vehicle was not ready because the light had returned. We were given a new loaner, which at least fits our family, but it still doesn’t come close to the vehicle I’m paying for. Now, after all this time, I am still without my Gladiator. It has been two additional months, and the only recent contact I’ve received was from Katie asking about the mileage on the loaner vehicle—without any update whatsoever on my truck. When I called today, I was told that someone was “supposed to test drive it but didn’t,” meaning I now have to wait even longer. That level of disregard is simply outrageous. Over these past six months, I’ve received countless excuses: that the technician had a heart attack, that the department is short-staffed, that no one is available to work on it, and so on. I’ve heard everything except what I should hear—an honest answer and a real solution. It is painfully clear that my truck is not a priority for your team, despite your claims otherwise. This dealership has shown a complete lack of communication, organization, and accountability, and it has caused my family enormous inconvenience and frustration. At this point, I expect an immediate and direct response from the General Manager, not another representative, explaining why this has taken six months and what will be done to permanently resolve it. If I do not receive a timely and satisfactory resolution, I will be forced to escalate this matter with Jeep Corporate, the Better Business Bureau, and the Florida Attorney General’s Office, as this situation may qualify under Florida’s Lemon Law. This experience has been beyond unacceptable, and I will be advising others to stay far away from this dealership until serious changes are made. Sincerely, Christina LaPointe & Dillon Paul

It's always a pleasure dealing with the service department at spitzer. Kind of wondered what happened to the coffee and snacks in the waiting area.

Very helpful . Kept me informed of what was going to be done and just updated me throughout everything

The service department resolved my issue with my vehicle, thanks to service advisor Angelo Galindo and service Director Markus Torrez. Ian very happy with their dedication and proffessionalism.

went in to have three things fixed on jeep: check engine light on, tire sensor fix and car does not start all the time. They said to fix eveything was over $3000. had everything fixed. got the car back and tire sensor still did not work and still did not start all the time. took it back again (they had for over a week). they fixed the tire sensor, but the check engine light is back on and car still has issue starting once in awhile. very disappointed i paid so much money to not have all the issues fixed.

Contacting the Service Department and making an appointment to bring my Chrysler in for a recall repair.was very easy. Angelo was most helpful in setting up an appointment knowledgeable and courteous.

As a dodge dealership there mechanics could not find or fix the vibration in my drive shaft. Kept it for four days either no fix

It is a good place where attention and management are combined, I was surprised by the small informative video, it is great

It's always a good experience It's always a good experience . Your service is always on point.

The personalized Customer Service at the Dealer speaks about a genuine interest of helping customers with their cars needs. I’m really gratefull to be asisted by this team , specially Jose that inspired by Giving me advice and guidence on my new car. Very well Done !