Reviews
Write a reviewI inquired about a vehicle and received a bunch of emails
I inquired about a vehicle and received a bunch of emails about how I can buy the vehicle online, how I can finance, etc. I had to ask twice if the vehicle was even still available as that was why I had contacted them to begin with. Inky in the last email was I offered a test drive.
I inquired about a vehicle and received a bunch of emails
I inquired about a vehicle and received a bunch of emails about how I can buy the vehicle online, how I can finance, etc. I had to ask twice if the vehicle was even still available as that was why I had contacted them to begin with. Inky in the last email was I offered a test drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry for any inconvenience. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com so we can address your concerns further.
Third Hyundai purchased at Pacifico.
Lamont did everything under his power to make this sale , Kona a dream come true ,the trade in price ,the car discount price,the easy paperwork ,covid 19 precautions taken seriously, CHRIS the Manager ok'd all the discounts he's the best. I highly recommend Pacifico to everyone.
Third Hyundai purchased at Pacifico.
Lamont did everything under his power to make this sale , Kona a dream come true ,the trade in price ,the car discount price,the easy paperwork ,covid 19 precautions taken seriously, CHRIS the Manager ok'd all the discounts he's the best. I highly recommend Pacifico to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!
Get Everything in Writing
Bought a certified Mazda from Pacifico a few months ago. I got a good deal on the car but had some complaints about minor scratches and the fact the car was dirty. The dealer assured me the car would be detailed and scratch-free when I picked it up. It wasn't. When I complained again the dealer assured me that if I brought the car back another day they would sort it out. Took me a month of phone tag to get the car in, and even though the scratches are gone, the car was merely ran though the car wash. Moral of the story is get everything in writing.
Get Everything in Writing
Bought a certified Mazda from Pacifico a few months ago. I got a good deal on the car but had some complaints about minor scratches and the fact the car was dirty. The dealer assured me the car would be detailed and scratch-free when I picked it up. It wasn't. When I complained again the dealer assured me that if I brought the car back another day they would sort it out. Took me a month of phone tag to get the car in, and even though the scratches are gone, the car was merely ran though the car wash. Moral of the story is get everything in writing.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible Customer Service After Purchase
Bought a car through Pacifico Mazda. Was a great transaction as they worked really hard to get me approved for a payment I was comfortable with. Car was totaled and nobody will help me with canceling the warranty or activating the gap coverage. I've left 3 voicemails and 1 email with NO RESPONSE. I was getting desperate so I emailed the Internet Manager (Bryan) and he was great and responded to my email in less than 10 minutes and said he was forwarding to the General Sales Manager. That has been the only shining point in this whole ordeal. I've heard nothing from anyone and i've been trying for 5 days now. It seems all they care about is the sale. I plan on getting another Mazda but it won't be from Pacifico Mazda that is for sure if this is the kind of service I can expect.
Horrible Customer Service After Purchase
Bought a car through Pacifico Mazda. Was a great transaction as they worked really hard to get me approved for a payment I was comfortable with. Car was totaled and nobody will help me with canceling the warranty or activating the gap coverage. I've left 3 voicemails and 1 email with NO RESPONSE. I was getting desperate so I emailed the Internet Manager (Bryan) and he was great and responded to my email in less than 10 minutes and said he was forwarding to the General Sales Manager. That has been the only shining point in this whole ordeal. I've heard nothing from anyone and i've been trying for 5 days now. It seems all they care about is the sale. I plan on getting another Mazda but it won't be from Pacifico Mazda that is for sure if this is the kind of service I can expect.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase