Genesis of Portland

We were in Portland on Monday, June 9, 2025, for something totally unrelated when we realized our Genesis was overdue for service. We're from Albany, and Portland is the closest Genesis service center, so we gave them a call to see if there was any chance we could be squeezed in. Stephen in the service department immediately made us feel like a priority. He’s helped us before and always goes the extra mile when he sees it’s us—and knows we’ve made the trip from out of town. Not only did he get us in for the oil change and tire rotation, but he also took care of a couple of other things we’d been noticing. He made sure everything was addressed and covered under warranty, which was such a relief. He was super patient when I stopped by the desk a few times to check on the car, and he walked us through everything once the service was finished. The cherry on top? He had the car vacuumed—front and back seats! That little detail meant a lot, especially since I hadn’t had time to clean it in forever. Stephen is hands-down the best person to work with in the service department. Friendly, thorough, and genuinely cares about making sure you’re taken care of. Highly recommend asking for him if you're getting your car serviced at Genesis of Portland!

We were in Portland on Monday, June 9, 2025, for something totally unrelated when we realized our Genesis was overdue for service. We're from Albany, and Portland is the closest Genesis service center, so we gave them a call to see if there was any chance we could be squeezed in. Stephen in the service department immediately made us feel like a priority. He’s helped us before and always goes the extra mile when he sees it’s us—and knows we’ve made the trip from out of town. Not only did he get us in for the oil change and tire rotation, but he also took care of a couple of other things we’d been noticing. He made sure everything was addressed and covered under warranty, which was such a relief. He was super patient when I stopped by the desk a few times to check on the car, and he walked us through everything once the service was finished. The cherry on top? He had the car vacuumed—front and back seats! That little detail meant a lot, especially since I hadn’t had time to clean it in forever. Stephen is hands-down the best person to work with in the service department. Friendly, thorough, and genuinely cares about making sure you’re taken care of. Highly recommend asking for him if you're getting your car serviced at Genesis of Portland!

Great experience with Brodie and the team. Never felt rushed or pressured and the whole process was very professional. The facility looks great and the cars look even better.

I had a wonderful experience at Genesis of Portland and found the perfect car for my needs. Trampas was attentive, friendly, engaged, and very patient with me as I negotiated for the price and terms that were the most important to me. He went above and beyond to make sure I was satisfied with my purchase, and I truly cannot thank him and his team enough. I, admittedly, would be considered a difficult customer by many, and yet he never wavered in his mission to get me into the right vehicle. Thank you, Trampas, for your patience and professionalism. And thank you for the peace of mind you provided during this process. You are truly great at what you do.

The dealership was very welcoming and extremely professional. We were greeted immediately by Mike. He was very helpful without making us feel pressured in any way..

Very pleased with all aspects of this dealership, service was no different. Everyone was very professional, thorough, and did a great job with the car

Professional, on time and was returned clean inside and outside. Good communications with driver. Good paperwork to see all the checks and outcomes.

Since I live 200 miles from the nearest Genesis dealer I was concerned about dealing with warranty and recall issues that involve a long drive and overnight stays. Mark and his crew were nothing short of fantastic. We were supplied a rental care and service was great getting the car in and out in one day. I would highly recommend Genesis of Portland.

My experience with Genesis of Portland was a pleasant experience. Chris May was our sales person. He was knowledgeable and informative. He spent time with me showing me the features of the car. We also did a test drive. It was a good experience. I finished the paperwork with Jared. He was friendly and respectful.

Outstanding service experience with Michael, Stephen and Mark!! Wonderfully friendly and helpful. My Genesis is equally great :)