BMW of Northwest Arkansas

TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300—more than double what the car is worth ($10,000)! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price—hardly a satisfactory resolution given the circumstances. I feel misled and frustrated by the poor diagnostics, lack of accountability, and escalating costs. If I had known the extent of these issues from the beginning, I would have donated the car and bought a new one instead of sinking this much money into ineffective repairs. I strongly advise anyone considering service at BMW of Northwest Arkansas to think twice. My experience has been a series of misdiagnoses, repeated failures, and wasted money.

TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300—more than double what the car is worth ($10,000)! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price—hardly a satisfactory resolution given the circumstances. I feel misled and frustrated by the poor diagnostics, lack of accountability, and escalating costs. If I had known the extent of these issues from the beginning, I would have donated the car and bought a new one instead of sinking this much money into ineffective repairs. I strongly advise anyone considering service at BMW of Northwest Arkansas to think twice. My experience has been a series of misdiagnoses, repeated failures, and wasted money.

Zach Hales is by far the best ! After two years of looking and dealing with multiple salespersons Zach is the one to work with. He was very communicative and is an true example of the sales idea 'Helping you find what is right for you" His knowledge was always up to date and would take the time to call or double check some of my "Out of the norm/ Out of the box" questions. We at the very end of months of research and test drives ALL WHICH ZACH WAS SO HELPFUL decided to go a different way. Trust me its very hard to leave the excellence of Zach.. I highly encourage working with Zach.....Now I need to talk my husband into a new BMW, working with Zach just makes the whole process golden.

I took my newly purchased 2020 BMW X1 to this dealer because of a random intermittent vibration I felt in the steering wheel. The Dealer stated the problem was: a loose engine mount and an unsecured AC line. Cost to repair: $1100. Day before I picked up the car, the service advisor reached out and said I needed to have the tires balanced as “they still felt some vibration”. The cost: $99. I balked at this because he’d already assured me the proposed repairs were the problem and would solve the problem. The service advisor comped the tire balance, “for the confusion”. More than a week later, I picked the car up and the exact same vibration occurred when driving it home. This is when I discovered the actual problem with the car wasn’t a problem at all, it was the LANE DEPARTURE WARNING feature, which vibrates in the steering wheel in short subtle bursts. I had no idea this was on my car or anyone’s car! After repeated calls to the dealer’s service manager, BMW of NWA defended the entire debacle and admitted no wrong doing. They did extend a military discount in an attempt to placate me, but it should have been applied anyway. At the least, the dealership should have refunded me the $179.00 diagnostic charge on principle alone. Ultimately the repair notes stated the mechanic “could not reproduce the vibration customer described”. Is this dealer trustworthy? I don’t have any way to verify the problems they say they found and fixed were actually done. Likewise, if these issues were ‘real’, ultimately, you could say it was a good thing they found them and they are now repaired. On the other hand, I can say with absolute certainty, the ‘problem’ I brought my car to them for in the first place had NOTHING to do with what they found as the cause of the vibration and were paid to repair. So, are they trustworthy? My advice, if you’re going to use them is to hold them to the same standard of proof which the major Car Warranty companies do when one of their customer’s cars are in for major repairs. These companies regularly require pictures and sometimes send adjusters to inspect jobs before repairs are authorized. It’s my opinion this business probably doesn’t set out to cheat people, but if a problem arises, I doubt their first allegiance is to their customer.

Good Evening, I had two BMW serviced this week. Kenneth Webb from the service department was very courteous, knowledgeable and respectful to all our needs. I will recommend BMW of NWA to all my friends and family. If you want something done right and timely please contact Kenneth Webb. Thank you BMW for an outstanding staff member.

Well to start with we ordered a vehicle this past February through them and the sale agent mislead us on some of the packages we could order with our vehicle and we ended up missing out on a few items we wanted on our car. The communication through the build process was non-existent. Once the vehicle showed up we discovered some technology glitches with the idrive system and brought it to the attention of the service department only for them to make us feel like we were the dumbest people on earth, but come to find out they their regional rep, it was a known issue with the idrive system on the X5 and BMW in Germany has been working on fixing it for months with an idrive update And lastly the biggest one of all, they delayed giving us our registration paperwork for our new vehicle so we could get it registered and plated. The delay took so long we incurred a late penalty from the state of Arkansas in excess of $500 in which we communicated with the dealership’s finance department as well as the sales agent, that we would like reimbursement for the money we were penalized. As it was the dealers fault that we didn’t get our paperwork in the time frame of 30 days that the state mandates. The dealership and finance department basically gave us the run around and in the end blew us off and won’t return our calls in regards to getting reimbursed for the money we are owed regarding this penalty. We bought a $76000 X5 from them and it was our first big luxury purchase ever and we were treated like trash through the whole experience as well as being out an addition $500 from the state penalty fee we incurred because of the dealership and they would take no responsibility at all for this fee. I would not recommend this dealership at all when buying a BMW based on the experience we had.

Well if there is a haf star or no star ..these guys would totally deserve it.Disgusting service,Reckless behavior

Sold Me a Lemon! Oil leak can't be repaired. . Bad struts. Air conditioner froze. ULTIMATE FAIL MACHINE! SERVICE REP WAS NOT CLEAR! Horrible experience!!

Terrible Experience- Everyone BEWARE of this Dealer. Don’t be fooled by their fancy snacks!!!! They will lie, cheat, and make excuses instead of taking responsibility. Their prices are inflated and they price gouge their customers. BEWARE OF THIS DEALER!!!

Terrible Experience- Everyone BEWARE of this Dealer. Don’t be fooled by their fancy snacks!!!! They will lie, cheat, and make excuses instead of taking responsibility. Their prices are inflated and they price gouge their customers. BEWARE OF THIS DEALER!!!