Huffines CDJR of Lewisville

Arrived at the dealership late...745 p.m. Hasan was fantastic! He took his time showing me 4 different models...and test driving each one...never felt rushed or pressured ... He was knowledgeable and patient... Great Job! never felt he was in a hurry... very professional. Jeff was fantastic as well... same curtesy from him...thank you both... will do business here in the future/recommend friends n family...

I recently bought my second vehicle through Huffines Lewisville and it has been a great experience both times. Both Larry Holtzclaw and Jeff Bockemehl were personal and professional and set any unease to rest.

Excellent Customer Service. What you want your experience to be when purchasing a vehicle. knowledgeable and cautious sales professionals. Would highly recommend to anyone in the market for a new or used vehicle

We called Jeep Lewisville after getting frustrated with a rival dealership regarding ordering a Jeep. We knew exactly what we wanted and it didn't exist on dealer lots anywhere in the area because it was so specific. We were tired of salespeople trying to convince us that we wanted a Jeep already on their lot. No....we had just bought a 2016 a year and half earlier and knew exactly what we were looking for in our new 2018 Jeep purchase. From our perspective, we could not have made this any easier for the salesperson at the rival dealership. It was a guaranteed sale for a new 2018 Jeep towards the end of the year served on a silver platter and they simply did not reply to our emails or calls multiple times so we looked elsewhere and saw the excellent reviews Jeep Lewisville had. We called and were connected with Nabil who could not have been easier to work with. He understood how straightforward this sale was from the beginning. If we could've ordered the new Jeep online from Amazon, we would have. We stopped by the dealership, Nabil ordered the Jeep we wanted and we left about 20 minutes later. The Jeep arrived earlier than expected, we lined up our paperwork through some quick emails back and forth and were driving off the lot with our new Jeep in just under an hour. This is how car buying should be. No hassles, no gimmicks, no trying to convince us we want a different Jeep even after we'd clearly stated otherwise multiple times. Jeff in finance go the idea that we wanted to be in and out pretty quick. He didn't pressure us although I was anticipating otherwise just based on past experiences. Nabil and Jeff stayed late at work to finalize the sale and the gates were closed to the lot when we left. It was all that our work schedule allowed and they were very accommodating. Again, thank you for a positive car buying experience and making it as easy as it should be.

I dealt with Terry Layman. He responded quickly with me and made sure the car was what I was looking for. He had it ready for me to test drive the same day and worked with me for a swift transaction. They are a very easy to deal with and do their best to make sure you are satisfied every step of the way.

Very friendly no hassle or stress. Made appointment times with my sales guy (Terry Layman) and he was always ready to go. Way car buying should be

From initial contact to signing the papers this was the ideal experience. Kirin first reached out after I generated a Car Buying Service (True Car) certificate online. I told her exactly what I wanted and she went to work. She involved J.T. Todaro who sent me some options later that day which included options I did not want and took me out of my budget. He immediately responded that he understood and would widen his search to find what I wanted within my budget. Within a few hours I had 3 good choices and after picking the one I wanted, he worked with his management to match an unbelievably low price I'd been quoted at another dealer. He ordered the transfer of the vehicle from Oklahoma and I went into the dealership to meet him, test drive a 2018 Jeep Cherokee Limited, learn about the features and functions, and "meet" the dealership. Everyone I net had a genuine warmth and honest answers to all of my questions. Finally. In the financial office, I met Jeff and he was an absolute pleasure to deal with. I asked specific questions about the warranties, maintenance plans, gap insurance, vehicle protection, anti-theft and you name it. I know that he gave me dealer cost on a couple of things that were very important to me to keep me on my budget. They even gave me a brand new, loaded Chrysler 300 to drive until my jeep arrives. I've been buying cars for 42 years and this was the best, most low pressure situation ever. Can't wait to trade in my wife's car for a new Compass

Fantastic customer service THANK YOU Jon Via, it was so nice to have the parts department available to answer question about adding accessories to my truck. Ie: sidesteps, hitches etc. Made my transition so much easier

My wife and I needed to upgrade to a larger vehicle and after searching with other dealers, we decided to drive out to Huffines in Lewisville. Our salesman, Surya, did an excellent job in actually working with us and our budget. Surya, took great pride in helping us and never came off as a pushy salesman. An in doing so, my wife and I were able to make a deal to get the vehicle we truly wanted without settling for less than what we wanted. One great incentive, which separates Huffines from other dealerships is the atmosphere in the sales office. The people were very curtious and work hard to earn its customers business rather than push a high sale and then move on to the next customer, it’s a very welcoming experience. Overall, I would highly recommend Huffines for their dedication, courtesy, and professionalism.

Contacted several Jeep dealerships seeking a specific model of a Jeep renegade. Was sent a email with a picture of the model I was looking for, so I called and set up an appointment. Upon arriving I was not shown the Renegade that was shown in the email sent to me, but the sales person (Cary Murillo) listened to what I wanted and provided a similar model having the specifications I desired. This is where things changed when it was learned that this was the Renegade I was interested in purchasing. The process dragged out way too long taking almost 3 hours to purchase a Renegade for cash minus a trade in. The trade in was a one owner vehicle with a clear title with no liens, had been excellently maintain by a dealership with all scheduled maintenance and was checked by that dealership just prior to this transaction. The sales rep had to got to the manager to get the offer for the trade in and returned with a figure that was 1/3 of even a dealership trade in value. When it was apparent that this figure was unacceptable and unrealistic to me, I was told that the manager "didn't like the way the engine sounded"; but was also told the manager wasn't a mechanic. The sales rep went back to the manager and came back with an offer that was twice what was originally offered (this involved thousands of dollars). It took less than 30 minutes to me to decide to buy the Renegade and most of the time spent waiting involved offers for the trade in. If I had not already done my homework on the value of my trade in, I would have been out a lot of money to fatten the profit already being made upon me. I have purchased many vehicles in my life and have faced this before as this is a well known "car salesman" tatic that people hate and fear. Make extra money off the customer because they may not know what the trade-in value is and use some lame easy to back out of excuse for the first offer if the customer balks, and delay the whole process so the customer will get tired and agree to any offer just to get the whole process over with. Good sales practice to increase profits, but has one bad side effect...You just showed the customer that you are trying to rip him off and makes the customer feel that he can't trust you to make a fair deal. Makes the customer wonder what else in this deal are you pull and definitely brings out "buyer beware". Definitely the trust is gone, and I didn't believe anything else said or excuses made to me after that. The deal I finally agreed on still allowed the dealership to make a handsome profit on the trade-in as well as the sale, but it was what I expected. I'm not against a dealership making a decent profit, but to try to rip the customer for more not only didn't get the more they wanted and lost the trust of the customer....doesn't sound like a good, long term business model to me. Is it just in the sales department or does this tactic apply to their service department too by telling the customer he needs service that he really doesn't. I won't find out as I will find another dealership for the service I need. I will not purchased anything else from here and will tell all that I know to avoid this place that practices the old "check with the manager game". I also hate the "if you can't give us a 10 on reviews let us fix it" game....you can't fix an attempt to rip the customer off. Even if withdrawn, it still kills the trust. I gave this review 2 stars not for the sales, but for large selection of vehicles in stock.