Huffines CDJR of Lewisville

Went in for regularly scheduled oil change and service was friendly, professional, efficient and quick - as usual. Service advisor explained oil change service contract which saved me money and he also applied my license plate renewal sticker free of charge, which I am too short to reach. I love my service advisor.

We have purchased 3 vehicles from this dealership & have had great service on all of them. Sean has been our Service Advisor for the majority of the time we have owned the last vehicle. He was referred to us by our children who now own vehicle #2. Sean did such a wonderful job taking care of their needs, that they referred him to us. We have used him ever since & I have absolutely NO complaints. He responds to all of our inquiries very promptly. If we have to leave the car, he makes arrangements for a rental per our warranty & always keeps us posted as to the situation of the service. He stays on top of the service to ensure we are not without our car for any longer than necessary. He keeps up with our maintenance schedules & always makes us aware of any promotional coupons for various service. There was only one time that I had to wait longer than normal on the service of the car. However Sean was NOT responsible for this situation as he was not in the shop that day. As far as pricing, Sean always tries to get us the best prices available. Are the prices high - I think so, but then -- they are probably comparable to other "dealership" prices. As far as the quality of work, I have never had to bring the car back for any RE-work. When I pick up the car, the problem IS resolved.

All my dealings with Huffines have been great. The service department is the best I have ever encountered. I definitely recommend this dealer for service and sales.

Josh (the sales consultant) was extremely helpful. We had many questions, and if he could not answer a question, he went and found the answers for us. We asked to test drive the same make/model twice in a matter of hours, and he was very obliging. He was not heavy handed in his sales approach, but he did a great job on selling us the benefits of the Dodge Durango. His enthusiasm for his product was very evident. Jeremy patiently answered all of our questions, and provided details when pressed for them. They both did an outstanding job, and they left a very favorable impression of Huffines with us.

I was very pleased with my experience with Huffiens in Lewisville. Lyon was very friendly and very helpful with all the questions I had. He found the vehicle I wanted and was very through with any questions I had. Lyon is a great asset to your company. What impressed me the most was the excellent customer service skills being that most of the transaction was done through e-mail. I would definetly recommend this Huffines location and especially Lyon. If you have any questions, comments or concerns, Please feel free to contact me at 469-247-3581

Xris was so awesome!!! Anyone I know that is interested in Jeep, Dodge or Crystler I send him way because I know they will be taken care of. He is very friendly and outgoing.

Everyone was courteous, friendly, knowledgible, the salesperson was not pushy. The used car manager was very helpful with my trade in and in getting the code for my Reddy Ice employee discount.

Having visited other are dealers, I selected Huffines Jeep-Dodge to do business with in large part because of the professionalism demonstrated by Mr. Xris Turner on my initial visit. Xris was helpful and courteous displaying none of the tactics previously encountered across town. I had done my homework and Xris acknowledged this and earned my business within 15 minutes. Xris agreed to email some requested information to me which he did promptly (By the time I got home the information was in my email folder). In the end Xris and I negotiated a fair price to me and his organization which I am pleased with. Following the purchase of my new Dodge, I sought Mr. Turner's assistance once again as I could not locate running boards for my new truck online. Xris again exceeded my expectations. Instead of telling me he would get back with me, or direct me to the Manufacturer website, Xris went the extra mile by identifying the running boards, checking availability and subsequently ordering my parts. Xris kept in touch while the parts were in route which I appreciated. In the end, I will recommend or refer anyone I know in the market for a new Jeep or Dodge to Huffines Jeep Dodge of Lewisville and to Mr. Turner.

I want to thank all the guys over at Huffines for the enjoyable experience that I had in purchasing a vehicle. I have bought several cars over the years, and am a picky customer at times, but Craig, and Johnny continued to work with me, and be patient until we found the right vehicle. I would recommend them to anyone that I know who is looking for a vehicle. Thanks again for all the help.

I would like to start out by saying that I am not blaming Xris for my experience this time around at Huffines. He was extremely helpful & I wish I could've taken him with me elsewhere! However, this was not my first experience at this dealership. My husband bought a vehicle at Huffines last year and everything was great until it came to the paperwork. Making copies of the paperwork was an issue for them. Anyways, the reason I went back was because the salesman was a great guy. He wasn't there this time, but Xris was quick to step in and help. Again, everything was great until it came to the financing. As soon as Steve recognized me, I felt like everything went south. I honestly felt like they just stopped trying to help me. Everything Xris did to help, they put a stop to and the numbers kept getting worse & worse. It was as if instead of trying to do whatever they could to get me in a car, they were doing everything they could to get me out of there. Odd that the next dealership I went to, I walked out of 3 hours later with a great car, they took my trade-in and kept my payments under what I was willing to pay. Where at Huffines, that was impossible unless I came up with $11,500. How ridiculous! Needless to say, I will not only never go back to Huffines, I will make sure to let everyone I know my negative experience there.