Huffines CDJR of Lewisville

Muy apologies, but this one can be "summarized in just a few words." Please read the whole thing because the context puts Huffines Dodge way above my experience with other dealers in trying to solve a problem with my RAM 1500, so please read the entire thing. I have the 3.0 Ecodiesel in my RAM pick up. Those of you in the know a probably aware of the coolant loss through the EGR system problem (now under recall). The recall just recently, but the problem showed up in my vehicle while on a road trip to Utah. Malone Dodge in Heber City, UT diagnosed the problem as a faulty radiator cap (about a $50 repair). Got back to Dallas (1,600 mile drive) and the problem continued. Forest Lane Dodge diagnosed the problem as a leaking radiator. I thought that $1,400 radiator replacement would solve the problem, but no, about a 1,000 miles later coolant is down again. A second try at Forest Lane turned into replacing the overflow reservoir ($300+). Exactly 1,067 miles later, coolant is down again...check engine light is back on again...another swing and a miss! I go back to Forest Lane, where we learn the recall on a part (a coil I think) in the EGR system has just been announced. They said a coil was not available, and that Chrysler was working on a remedial part. I was told it would be OK to keep driving the truck (despite the check engine light), to replenish coolant as needed, and come back when Chrysler announces the remedial part is available. Well, I have a 1,600-mile trip coming up in a couple of weeks so, I decided to go Huffines for a second opinion. I gave Mike at Huffines the history, he was aware of the recall and said he would take care of the check engine light problem. He sure did, and more! My truck now has an almost completely rebuilt EGR system with all new parts, including a new coil, the part that is being recalled. He said as soon as Chrysler has a solution for the defective part, bring it back in and they'll replace it. It took 3+ years and almost 60K miles for the original part to fail. I'm pretty sure Chrysler will come up with the remedial part sooner than that. Mike went the extra mile to make my engine as whole as possible. How do you top that for service? You do all the repairs as warranty work! That's right...I didn't pay a dime. I make a living gathering and analyzing customer care and satisfaction feedback. Mike at Huffines got it right with me this time! Not many cases I see stand out like this, but I am very happy I, as a customer, was on the receiving side of this one. The other dealers in the area could learn a thing or two. Thanks Mike! Everet Bluth

Huffines helped me get the car I wanted, they were generous enough to put me in a car when we couldn't find the car I wanted. I bought a 1500 night edition rebel loaded somewhat of a unicorn truck but they made it happen. The salesman were great helpful and knowledgeable. I can not say enough of the people and the dealership Huffines Lewisville is the only place I'll send anybody ! Ask for Hamed !

I've only had my Durango since April of 2019 so my tires are still very new. I ran over a piece of metal in the road and the tire was not repairable, so I brought it in to be replaced. My road hazard warranty covered the cost of replacement and the tire was in stock, so replacement was easy. My only concern was that it took just over 1.5 hours to complete the work, which seemed a bit excessive to me. But luckily I did not have a busy morning and the wait didn't inconvenience me too much.

Great dealership very easy to deal with and I got the truck I wanted at a very good price. Bought long distance with no issues.

Every time I bring my vehicle in for service. I get high quality service from start to finish. Thank you for the great work on my vehicle.

In and out less than an hour....Timed it right and they took care of me...Have not had any issues from the service. Thank you

Came in for my first oil change and tire rotation. Other than a little bit of confusion as to where to go and how to use the system, all went well.

I brought my car in with a transmission issue. It was replaced because it was under warranty. I had not had my car back more than a few hours when the check engine light came back on. I had to make a second trip to the service center where they found something else that need to be replaced. The technicians should have done a much more thorough job the first time around. There is no excuse for such negligence.

I always take my car her for routine oil and tire rotation! Kate helped me this time and he was great! Answered questions resolved concern and I was out pretty quickly!

good honest group. Easy to work with. No games played. Good customer service. Helpful. Honest, friendly. Fair value for all vehicles in trade in. Would recommend.