Reviews
Thanks to Z, I was treated like a customer, not as a pest.
driving into the repair facility with my 2011 Jeep Grand Cherokee and meeting my service rep (Z) was same as usual. But when my car problems were discussed with Z, I knew I was in good hands. He looked at my problem list and knew what to do. The fix on my AC was expensive but he saved me some money from the quoted price. I am 81 years old, so I doubt it I will be buying another car. With the service that Huffines has given me., my present care will outlive me I am sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great team at Huffines
I really enjoyed working with the entire team at Huffines. Everyone was knowledgeable and patient, answering any had. They made me a very good offer on my used vehicle. I wouldn't hesitate to work with them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
I had a terrific buying experience with Surya and the team at Huffines. I will highly recommend Huffines Chrysler Jeep Dodge to my family,friends,and coworkers. Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional Service beyond the purchase
My daughter and I had been shopping for several weeks for a used Toyota 4Runner and through Truecar and CarGuru we came across a 2014 model and went to Huffines Dodge to see Terry Layman. Everything went smoothly and we purchased the vehicle. I thought I had looked it over well enough but after running through a car was we noticed a huge scratch that we missed. We had accepted our missing this and the opportunity to negotiate a lower price. After finding that then the door actuators weren't working properly. I politely stated these issue and was immediately contacted by Terry to make it right. The liftgate was repainted and actuators replaced...this went beyond the "sold as is/no warranty" warning on the vehicle. Terry Layman, Greg Birdsall and the Huffines Dodge Dealership have been excellent and went way past making my daughter and me happy. They will be the starting point for my next vehicle. Terry and Greg ...I want to thank you again for making me believe dealerships care.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Car
From the moment I walked in a few years ago I knew I'd be back! Did not disappoint me again! Great friendly staff and easy process! I love this dealership and I'd reccomend them to everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick easy oil & filter change.
The staff at Huffines are always very courteous. Oil & filter change in less than 1 hour. Customer service lounge is always clean with pastries and coffee available. the only draw back to the trip to Huffines in Lewisville is 35E. Huffines has no control over the idiots that drive on 35E.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Horrible Customer Service
After 2.5 hours of sitting to see if they had looked at my car the young lady said they didn't have time to look at my car. Over the phone they told me that I didn't need an appointment to get an estimate. They never had the decency to tell me after 30 mins of me sitting there that they would not even have time to look at my car. I had to walk up and ask them the status of my car. Needless to say that I left after 2.5 hours of wasting my time and the lady said she would put it on the computer under my name that the next time I bring my car back that she could move it up to the front of the line. It was a complete and total waste of my time to take my car there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Huffines Lewisville
Brad Bevelhimer at Huffines Lewisville was great to work with! He made my buying experience as smooth as possible. Jeff in Finance...what a tremendous asset for Huffines 16 years with a great personality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Zach showed us the Jeep Grand Cherokee. He was very helpful and straight forward. We felt very comfortable with him and he did a great job of giving us all our options and being patient with us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always the BEST!!!!!
Without a doubt this service department is the best in the Metroplex! We bought our Rubicon from Huffines Jeep in Denton more than 10 years ago. When Huffines lost the dealership in Denton, I went to Lewisville Huffines and have been going back for all service on the vehicle. I live in Denton, but we tried Classic in Denton once, and that was ENOUGH! They can’t hold a candle to you guys! Thanks!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
