Courtesy Nissan - TX

I NEVER write reviews, so that should speak volumes about my experience with this dealership. I have NEVER encountered such poor customer service from ANY business across the board, let alone a car dealership. EVERY encounter that I've had with the staff at this dealership has been initially "pleasant" (of course), all for them to then turn around and be disrespectful, dismissive, and incredibly inconsiderate. I'm so livid at this point and initially was going to return to the dealership with my husband (who would not be as patient and understanding), but instead, decided it would be in the best interest of everyone for me to leave a review (at least for now). The first time I ever stepped foot in this dealership was June 15, 2024. Prior to arriving, I spoke to a young man who was a new salesman by the name of Parth and told him what I was looking to do (and I was VERY clear about it). When I arrived, he greeted me, and I REITERATED that I had already been preapproved by and spoken to a lender and that is the ONLY lender I wanted them to run my credit through for approval. I was a woman who walked into this dealership solo, knowing EXACTLY what the process normally is, and being well aware that many times, assumptions are made about women walking into dealerships alone and how we often get taken advantage of (in addition to the fact that I personally am friends with and know more than one car salesman who discussed with me how dealerships tend to operate). With that in mind, I wanted to make it clear that I know exactly what I want and I'm NOT one of them. A man by the name of Reginald Huff (manager) came over to assist Parth and I reiterated exactly what my wishes were AGAIN to him, to be sure there were no misunderstandings. He agreed to do as I asked, and we proceeded to have a conversation about life and family. He smiled in my face and talked to me about everything EXCEPT the fact that they commenced to run my credit through multiple lenders ANYWAY! I drive off in my car and later find out after receiving multiple notifications that these people sent my information to 5 additional lenders outside of the ONE I requested they work with. One of the most frustrating parts is that, guess who I ended up getting the best approval through anyway? THE EXACT ONE I INITIALLY TOLD THEM TO GO THROUGH IN THE FIRST PLACE! So, the others were UNNECESSSARY! Since this incident, I have been put off, my calls have not been returned, emails ignored, I've had men try to "school" me about a process that I'm all too familiar with because of their own sexist assumptions, and NO ONE I've talked to has stuck to their word and had this situation rectified, INCLUDING the General Sales Manager, Luis Puente, as I was in in-person and email communication with him as far back as August of 2024! For a "professional" business, the service has been xxxx-poor from the start and when I finally contact corporate, instead of getting the runaround, I will be SURE to let them know.

Great First-Time Buyer Experience! My daughter had a fantastic first-time car buying experience at Courtesy Nissan, all thanks to Sakar. Even in over 100-degree heat, he greeted us with a smile and went above and beyond—pulling cars up front for her to test drive so she didn’t have to walk in the heat. He was kind, patient, and never pushy. Although we didn’t buy that day, Sakar followed up and gave her time to decide. Two weeks later, she came back and bought her first car—and it was because of the excellent care and service Sakar provided. Highly recommend!

Don't buy a car from Courtesy Nissan in Richardson Tx or Clay Cooley dealerships. One of the worst experiences of my life. They kept trying to switch the salesperson and lied about sales promotions. I am just going to say don't trust anything they say, read the paperwork carefully and don't buy the extended warranty.

Absolutely abhorrent staff, texted me and called me cheap, I need to lower my standards, not knowing my income or credit status, THEN called me 3 times in a row and hung up on me when I answered, I tried to call back they hung up, their manager did the same..

Jordan Richardson was an amazing salesman today! He was so helpful and knowledgeable about the cars I was looking at purchasing. He was courteous and patient! Everyone from the manager to finance was incredible. It was the perfect experience and very pleased! If you need a new ride go see Jordan at Courtesy!

Pedro Pina, Sales Assoc is the best. His style and willingness to help us was evident. His approach allowed my wife and I to be at ease and able to process the buying experience. He can do and be a huge asset for the dealership. He is ready!

It was excellent especially the people that work with us Taylor, JoJo and Rodrigo they gave us a real good deal, will recommend them to others as

If you want to get reaped off, have more repairs than necessary and pay more please go there! They will add- in as you long as you pay I went there for 15 years and noticed finally invoices from year to year that did not need to be done I finally caught them when I kept all repairs invoices and showed them - Now after. 10,000 dollars invoice I realized in asking other garages they they were just taking advantage of my ignorance

I was sold a 5 year maintenance plan and since found out it is only 1 year and the person who sold it to me no longer works there and I cannot get anyone to call me back to resolve this issue. Very frustrating and dissapointing when you are lied to. I plan to make sure they are held accountable for this deceit.

Your entire sales team was Awesome, glad I was in the presence of a team with the caring attitude it always make the issue easy to resolve…Thanks