Skip to main content

Reviews

(801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Excellent service

Cassandra was an excellent communicator and service representative. She handled my recall ordering the parts and my immediate servicing of my Rogue very efficient and professionally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your kind words for Cassandra, we appreciate it!

Best Service Advisor

Jeffrey was most helpful in explaining the service rendered. I was informed of all the progress during the service. Checking in was easy even without prior appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your positive review! We appreciate your business.

Great folks here!

I travel from South Garland to have Courtesy service my car. I have used a couple of closer shops, but always go back to Courtesy. They are so kind and caring, they always find a good coupon for me. They have built an aura of trust with me that I don't feel with anyone else. Robert, my service manager, is the best! I've purchased my last two cars from them and have not been disappointed. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Alison! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!

Courtesy nissan was awesome.Great customer service

What great customer service. Very attentive from when i got their till i left. Was looking for a simple oil and filter change on my vehicle. Mauricio was phenomenal. Very nice and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Christian Cruz, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

Customer service

Traded 3 cars with this location. I keep my service up, great customer service. Will be doing all Nissan business here. Great atmosphere, no hounding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Sonia, thank you so much for your positive comments about Courtesy Nissan!

Fantastic Experience!

I visited Courtesy Nissan for a routine oil change (because this place is the best about mailing out awesome coupons) and to get my air conditioner fixed while my car was still under warranty. They did an entire inspection of my car and Teresia helped me get everything necessary repaired. She was so helpful and very sweet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Ashleigh M-h, we appreciate you taking the time to leave us this feedback. Thank you so much again for your feedback! We hope you have a great day!

Car service for 2012 Nissan Pathfinder

The services department staff was very courteous and friendly the work is done according to my need I requested specific services and I am very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mumtaz Ashraf, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Courtesy Nissan

Great service

I had a great experience at this location as usual. Customer service was great. Loved Mauricio; he was excellent. He was available and attentive. He took his time explaining my vehicle’s issue in a way that I could easily comprehend. Service time was as expected. I will continue to go here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Kendria, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

A Service Advisor that really understands.

Great job to the Courtesy Nissan Service Team! William Clavelli was my Service Advisor. He is very knowledgeable about Nissan and is also great at customer service. If you want someone that knows what they are talking about.. I recommend William. He is the man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Isabel Sturkie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Customer Service

I went in for an oil change and tire rotation special. Casandra “Cassie” was very helpful with the whole process and kept me updated while I waited. She was friendly and knowledgeable about what I will need to look for on my next service call. I felt like she really cared for her customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Larry Heggie, thank you for your kind words and this wonderful review! Thank you again for leaving us this response!