Ewing Buick GMC

Subject: Extremely Disappointed – Integrity Issue with My Custom Truck Order To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the experience I recently had with your dealership. I visited your location with the intent to purchase a fully loaded truck. Your staff assured me that the exact configuration I wanted was available, which I later learned was not the case. Despite this, I chose to move forward and placed an order for a custom-built truck, completing all required paperwork and providing a deposit. I was informed the vehicle would arrive within three to four months. After waiting several months and repeatedly following up, I was shocked to learn that the truck I ordered — the exact build I selected and paid extra to have produced — had been accidentally sold by your dealership. This was devastating, as the vehicle represented a significant financial investment and held personal importance to me. Based on my understanding, including information from family members employed by GM, once a vehicle is ordered and assigned to a customer, it should be clearly tagged as sold to prevent precisely this type of situation. It appears this process was not followed, raising serious concerns about how my order was handled and whether profit was prioritized over integrity. This incident reflects a troubling lack of professionalism, accountability, and respect for your customers. I expect a prompt and thorough explanation of how this occurred, as well as what corrective actions your dealership intends to take to address this situation and prevent it from happening to others. Integrity and honesty are extremely important to me, and I hope your leadership team treats this matter with the seriousness it deserves.

The process was as easy as buying a car could be and Justin was great to work with. I would definitely recommend this dealership to others.

Informed the evening before coming to purchase a new car that it had 816 miles on it.

These guys are great! They were friendly, professional, and very knowledgeable. We were only in town for 2 days... they helped us get all necessary paperwork ready ahead of time, so the process was quick and easy. I highly recommend Aaron Komon and Oscar Mora at Ewing!

Very well satisfied with my purchase, excellent quick response and on top of everything always

I wanted to take a moment to thank the team for making my recent truck purchase such a positive experience. • Bruce (Sales): Extremely attentive without ever being pushy. He was very helpful in guiding me through the process and finalizing the deal. • Rick (Sales Manager): Took the time to work with me and helped find the right deal that truly fit my needs. • Jason (Finance): Quick and efficient, while still making sure I understood the options for add-ons like gap insurance and warranty coverage. Overall, the experience was smooth, professional, and enjoyable from start to finish. I’d rate it a 10/10 and will gladly recommend your dealership to others. Thanks again for the outstanding service!

Everyone was very helpful and nice. Really enjoyed working With Aaron and his help getting me into financing quicker.

Alex has always been good at solving my auto problems. He always listens, is friendly and courteous and keeps me informed.

Nestor was so helpful addressed all of ours questions. He knew our time was very tight he had us in and out within 2 hours. That was great work on his part

Nestor was a great salesman and would recommend him for friends and family. Jason in finance was a pleasure to work. All very professional and work hard for our needs. Thanks to both!