Reviews
Fred Haas has the most awesome customer service.
Fred Haas has the most awesome customer service. My salesman Jessie Norris knows how to work a deal and was extremely professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you for your business and congratulations on your new vehicle! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Service Writer Had Pity On Me
The service writer at Fred Haas Nissan in Tomball reduced my total charge from $558 to $375, when I explained to him that I did not intend to choose any service besides an oil change when I made my online appointment. I will pay closer attention to what I am ordering next time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, David. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Star Norris was my sales person.
Star Norris was my sales person. She was fabulous, helpful, and very professional. I will recommend her ti family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you for your business and congratulations on your vehicle! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Outstanding
Joseph Gonzalez was excellent of keeping me updated on the repair of my vehicle. He will be my point of contact anytime I need some repair on my vehicle. Job well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air, Robert! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Sales Department
Jessie N, was alsome , I would give home a 10/10 ? perfect ?Pattie in finance ? really great and honest!!! Fred Haas you guys rock!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you for letting others know about your experience, Margaret! If you ever need anything in the future, please don't hesitate to let us know. Thank you for your business and congratulations on your vehicle. Take care! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Lying and desperate to get you in.
I talked to Frank through txt for a nissan kicks S for about a whole week. he mentioned they have one just in. even took pictures to show me, but he tried to trick me by saying "the kicks is in" without letting me know it's not the same model that i was looking for. So i blieved him. And then he told me to go in for a test drink, while we are there he drove us around the parking lot acting like he can't find the car. And right then he started suggesting another car. We went straight to the question "Where is the Kicks S?" he then told us it's not in. We walked out right away. It was all a trick for us to go in. It was a waste of time and gas. Would never go there to purchase a car. Thanks for nothing BECAREFUL THEY WILL SHOW YOU PICTURES OF CARS JUST SO TO TRICK YOU TO GO IN.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mio, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
I talked to Frank through txt for a nissan kicks S for
I talked to Frank through txt for a nissan kicks S for about a whole week. he mentioned they have one just in. even took pictures to show me, but he tried to trick me by saying "the kicks is in" without letting me know it's not the same model that i was looking for. So i blieved him. And then he told me to go in for a test drink, while we are there he drove us around the parking lot acting like he can't find the car. And right then he started suggesting another car. We went straight to the question "Where is the Kicks S?" he then told us it's not in. We walked out right away. It was all a trick for us to go in. It was a waste of time and gas. Would never go there to purchase a car. Thanks for nothing BECAREFUL THEY WILL SHOW YOU PICTURES OF CARS JUST SO TO TRICK YOU TO GO IN.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mio, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Fred Haas Nissan does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Star Norris sales consultant
Very knowledgeable and friendly Star was able to work with me give me contacts to help meet my needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Stephenie! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you for your business. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Trustworthy Service
I was so impressed with the way Jimmy explained the additional work needed on my vehicle. He showed me the last time such maintenance had been performed and based his recommendations on that information. I didn’t feel like he was pushing unneeded services on me. He also walked me all the way out to my car and took care of payment at his desk instead of at the cashier's. All of these personal touches are the reasons why I enjoyed getting my car serviced at Nissan today. Oh, and the hot chocolate was quite yummy, too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tara and thank you for your kind words. We are very happy to hear that Jimmy was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Fantastic Setvice
FHN service is top notch. I recommend Tim Doerr as a service writer. Always gets it right!! Second to none service and customer care ! 10 out of 10
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Voz! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700