House of Kars

Easiest car buying experience ever. Excellent customer service, very knowledgeable about inventory and listened to my preferences and did not try to sell something I was not ...

My experience at this dealership was great! The customer service was awesome, they really helped me with choosing the right car for me and explaining why it's the right car for me. I've had my car for over a year now and it's still working well.

Im from Texas and i just moved to the VA area and was looking for a nice used vehicle.I came across this place and i can say i felt so happy going to House Of Kars for my vehicle.Customer service was great a sales person name Jaime helped really helpful young man and understandable about my budget wise,Gave good details about the car and know how to explain everything to me as in gas that woluld be best for my car and other certain little details .I can honestly say i am so happy with my new 2009 NISSAN ALTIMA

I brought a car from here in October (almost two months ago). Christian was my sales person. He appeared to be helping me purchase a car in my price range and suggested a few vehicles. I ultimately chose one. We went through the paperwork process (which was recorded by my daughter) who was filming with her tablet for her YouTube video. We drove the car home. Not even a week later we had problems with the vehicle. It leaked fluid while parked. I called and spoke with the salesperson, who instructed me to call my auto insurance company and have it towed to the shop. It was 6:45pm. When I asked what time they closed, I was told 10:00. Only to get to Manassas from Arlington at 9:35 and they were closed. I missed class, but Okay- mistakes happen and that could've definitely been a misunderstanding. Now I need to Uber to a train station and hop on the metro. An inconvenience but not the end of the world. I call the next day and asked if the problem was fixed and was told " yeah, you can come get it, we didn't see anything wrong with it". So I guess it was just tired of the coolant and decided to spit it out??? ...but nothing's wrong?? Wait, it gets worse.... I park the vehicle until I can get a legit mechanic to take a look at it. Last week I decided to use the vehicle to pick up my kids because my everyday car is too small to fit us all. I'm driving down the street and hear air leaking. I check all windows and realized it was coming from the sunroof. I push the button to close the sunroof, thinking the roof wasn't closed all the way, which was why there was air leakage. WRONG!!! I pushed the button and the entire glass to the sunroof came off, while driving down a busy street, during rush hour. I flew behind me and crashed to the ground. The sealant holding the glass was totally defective. I called the sales guy again. He says he can order a sunroof. Nope, not to replace it because it the reputable thing to do but to have me pay for it, even though I have not had the vehicle even two months. To top it off the transmission sounds and acts weird when traveling up hills. I was given the number to the warranty company, which probably is a crock of crap too! Please do yourself a favor and run. Matter of fact, if you want a car that may or may not work, just go next door to the auto auction. At least you know what you may be facing. I'm going to exhaust all options. Something is going to be done!

I'll be using them in the future. Easiest trade/buy I've had. Talk to Sonny. He'll hook you up.

This is the 3rd car I brought from a dealership. That being said this is the first time I didn't feel pressured. The staff there are just pleasant to deal with. Cristian did a great job in explaining how the process works and be understood when I told him I was still in shopping stay. His exact word were "I understand you want to make the right discussion it's a big purchase. It's not everyday you buy a car". All the other dealers I went to were pushing me to buy that day. And he didn't. I came the next day and was ready. He then took me to Sonny who did my financing. I didn't have good credit due to recent divorce but sonny made it happen! He did a great job and took his time to explain my financing terms. I would recommend House of Kars to everyone and have nothing but good things to say! Thanks guys!

Great Use Car Dealership, highly recommended, great customer service. I am very satisfied with my buying experience.

Me and my girlfriend brought a car from here we live in maryland on the way home the check engine light came on i called the dealer they said we was on our own so i took it to the shop and they fixed the knock sencer i know this was replaced because they gave me the old one so after 2 weeks go by the check engine light starts flashing and shuts down on me so i had to pay to get it towed we calls the warranty company the told the shop to start working on it and it need a new motor they only paid $1400 of a $2000 bill leaves us to pay $600 out of pocket so we called the dealer to c if they would pay the difference and they said no but they would fix it and deal with the warranty company but we had to pay half of the tow bill which would have been $125 we have had the car less then a month and already put in $2000 into it for parts tow bill labor

I went to purchase a H2 with cash on a Wed night. I was guaranteed the car would pass MD inspection and this had to be done within 2 weeks in order to get tags. On the drive home from Manassas to Md the engine light came on and they told me to bring it right back up and they would fix it. I explained I would be able to that weekend as I had to work. In between bringing the car back I did purchase on my own parts to eventually have a complete tune-up on the car as I didn't know when this was last done. I left the parts in the car but never gave permission for the mechanic at House of Kars to use them. When I dropped the car off they were nice enough to let us use a loaner car for the day as they didn't know how long it would take. After about 5 hours; they said we could take it home and they would call us. They did have the car for a short while not being able to fix it. It was on a weekday both my wife and I had to call off work because the window in the loaner car had broke in the down position so we had to drive back to Manassas to drop that car off. We called them ahead and let them know we were now done and just wanted our money back since they had the car for over a week with no resolution. When we got to the shop they did give me a check for a full refund and I had asked to get all of my parts out of the truck and they told me that I couldn't at that time I had to come back and they would call me and let me know. Did they not know that I drove from Md to Manassas. I had to come back the next weekend and get my parts and after getting home, I noticed that some of them had been used by the mechanic. I called Sonny and asked him about it, but he just denied it. Who else would use them. I lost over $ 400 because I could not return any of those parts not to mention all the gas I used to go back and forth each time.

My sales rep cristian was great.did a awesome job of getting me in a car while all other dealers was telling me.no they were looking at something that was out of my control basing their opinions of that fact even when I explained what happen but im glad I went there thanks so much to all you guys but more to my sells rep seen me even when the the dealership closed went out of his way. Quick and professional