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2024 consumer dealer award
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Reviews

(9,002 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freeman Toyota from DealerRater.

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Great Service and Experience!

Great Service and Experience! My family has been coming to this dealership for years, and the service continues to be amazing. Everyone is always so welcoming and attentive to our needs. I just leased a car with Jonathan and had a fantastic experience! He was super informative, patient, and made sure I understood everything throughout the process. He really went above and beyond to help me find exactly what I was looking for. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As always Freeman provides great service and a

As always Freeman provides great service and a knowledgeable team. Addressed all of my questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

when my repairs weren't correctly the 1st time.

when my repairs weren't correctly the 1st time. They got me right back & fix correctly the 2nd time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bailey is outstanding in his work.

Bailey is outstanding in his work. I highly recommend him. His knowledge is superb great attitude and treats the customer with respect

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Came in for the first of my free maintenance visits a few

Came in for the first of my free maintenance visits a few months after buying a new car from Freeman. Made a reservation on short notice and they got me in right away. Work was done quickly, and I appreciated the free car wash afterwards.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jimmy can give a few more details about the payment

Jimmy can give a few more details about the payment aspects before heading to finance. The waiting time to financial review is long. 5 star review is lost from those points.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

James Adu is an honest man, he helped me out with my

James Adu is an honest man, he helped me out with my purchase, no xx and gave me the price as advertised on Toyota’s official website. I talked to a bunch of other dealers in the area and all of them tried to give me a higher price than advertised on the national website.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was very slow today.

The service was very slow today. I went in for just an oil change and a couple of things were recommended that needed to be done, so I agreed to them. Bailey kept me informed, but the service was exceptionally slow. When my car was finally ready, they ran it through the car wash and it came out not rinsed and not dried, so they had to run it through the car wash again which added to my time at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

David got me in and advised me on what was being done and

David got me in and advised me on what was being done and did a really good job of getting me in and out quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They think of anything they can to scam you out of money.

They think of anything they can to scam you out of money. I get it, they’re sales people. Mallory had me pay for an alignment when my wheel bearing was replaced under warranty. She wouldn’t cover the alignment under the same warranty, but stated that it was needed after replacing the wheel bearing. Scammers! I recently used up my last prepaid service and will never go back to Freeman Toyota again. I sure hope that $160 was worth losing a lifetime customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.