Reviews
The advisor,Alejandro, that helped was very professional.
The advisor,Alejandro, that helped was very professional. I think that he is probably the best advisor there.
The advisor,Alejandro, that helped was very professional.
The advisor,Alejandro, that helped was very professional. I think that he is probably the best advisor there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A. Purchased a $57k car. Put $41k down with credit score
A. Purchased a $57k car. Put $41k down with credit score of 857 (close to be excellence) and they gave me 6.84% interest (the financial dude told me that I was on the top tier). I later found that the dealership has jacked up 2% the interest rate. Cheap profits. B. Salesman didn't respond back to me after purchased, 2 messages sent, he didn't respond until I contacted the manager. C. None of them follow up after the sell, even though I expressed some concerns about the brake issues. D. I made a wrong choice of buying a car here. E. Stay away if you don't want to be screwed like me!
A. Purchased a $57k car. Put $41k down with credit score
A. Purchased a $57k car. Put $41k down with credit score of 857 (close to be excellence) and they gave me 6.84% interest (the financial dude told me that I was on the top tier). I later found that the dealership has jacked up 2% the interest rate. Cheap profits. B. Salesman didn't respond back to me after purchased, 2 messages sent, he didn't respond until I contacted the manager. C. None of them follow up after the sell, even though I expressed some concerns about the brake issues. D. I made a wrong choice of buying a car here. E. Stay away if you don't want to be screwed like me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Just to say Darwin and Ali make this sale transaction
Just to say Darwin and Ali make this sale transaction very smooth online No hassle and a great price I will most definitely look to and tell friends and family about These to gentlemen at BMW of Houston Thanks Very much
Just to say Darwin and Ali make this sale transaction
Just to say Darwin and Ali make this sale transaction very smooth online No hassle and a great price I will most definitely look to and tell friends and family about These to gentlemen at BMW of Houston Thanks Very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My service experience was costly but good.
My service experience was costly but good. My service agent is very helpful and responsive to all of my questions. I would recommend dealership. Thanks
My service experience was costly but good.
My service experience was costly but good. My service agent is very helpful and responsive to all of my questions. I would recommend dealership. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
Amazing service experience in our first maintenance
Amazing service experience in our first maintenance service for our X5. Great coffee, great waiting area and amazing service by our service advisor Rosario Ramirez which made the experience memorable.
Amazing service experience in our first maintenance
Amazing service experience in our first maintenance service for our X5. Great coffee, great waiting area and amazing service by our service advisor Rosario Ramirez which made the experience memorable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eduardo, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
I had a 9 am appointment for regular service.
I had a 9 am appointment for regular service. I got an oil change, wheel alignment and tire rotation. I got an inspection sticker and car wash. It took over 4 hours. Absolutely ridiculous. Stop overscheding customers. These cars tell you what service is due. The automated system messaged me about the service. You can do better.
I had a 9 am appointment for regular service.
I had a 9 am appointment for regular service. I got an oil change, wheel alignment and tire rotation. I got an inspection sticker and car wash. It took over 4 hours. Absolutely ridiculous. Stop overscheding customers. These cars tell you what service is due. The automated system messaged me about the service. You can do better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Carla, thank you for taking the time to share your experience. We understand how frustrating a long wait can be, especially for routine service, and we’re sorry we missed the mark here. Your feedback has been shared with our service team as we work to improve scheduling and communication. We appreciate you bringing this to our attention and hope to serve you better in the future. Sebastian Olszewski General Manager 713-289-1212 solszewski@group1auto.com
Knowledgeable sales professional, prompt service and
Knowledgeable sales professional, prompt service and follow up. Clean facilities with excellent customer service & experience.
Knowledgeable sales professional, prompt service and
Knowledgeable sales professional, prompt service and follow up. Clean facilities with excellent customer service & experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything was excellent from Mr.
Everything was excellent from Mr. Asare and Mr. Naseem to the location and hospitality. I would most definitely recommend anyone who is considering by a new or used car to definitely visit the fine people at Midtown BMW of Houston
Everything was excellent from Mr.
Everything was excellent from Mr. Asare and Mr. Naseem to the location and hospitality. I would most definitely recommend anyone who is considering by a new or used car to definitely visit the fine people at Midtown BMW of Houston
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ricardo, we're happy you found our staff to be so supportive during your experience here at BMW of Houston Midtown. Thanks again for the recommendation, and have an amazing day!
Collin made sure my service experience was truly a smooth
Collin made sure my service experience was truly a smooth process from start to finish.
Collin made sure my service experience was truly a smooth
Collin made sure my service experience was truly a smooth process from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The representative made me feel as if he cared about my
The representative made me feel as if he cared about my car as much as I did. Very convenient scheduling process. Loved the video analysis. Rep stayed in contact entire time my car was in their possession. I will always take my Beamer to Midtown.
The representative made me feel as if he cared about my
The representative made me feel as if he cared about my car as much as I did. Very convenient scheduling process. Loved the video analysis. Rep stayed in contact entire time my car was in their possession. I will always take my Beamer to Midtown.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!