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Lexus of Southwest Houston

(4,793 reviews)
Visit Lexus of Southwest Houston
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award

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New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Inventory

See all 468 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since March 2006.
Since our doors opened in 1989 we have been serving as a Houston area Lexus Dealer. Every individual who walks through our doors receives an unprecedented level of customer service and a car buying experience that is truly enjoyable. Due to our high level of customer satisfaction knowledge of products and outstanding certified employees we have had the distinguished honor of being an Elite of Lexus recipient for seven of the last eleven years.
Lexus of Southwest Houston offers you the safety, simplicity, and an experience that is memorable!

Service center

Phone number (832) 871-4966

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(4,793 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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Dealership was awesome as always. They were very thorough, knowledgeable and I appreciated that. I love the videos explaining everything. Love my dealership and will recommend them to everyone.

Dealership was awesome as always. They were very thorough, knowledgeable and I appreciated that. I love the videos explaining everything. Love my dealership and will recommend them to everyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I am writing to express my deep dissatisfaction with the service experience I had during my first appointment at your dealership. As a new Lexus owner, I expected a high level of professionalism and efficiency, but my experience was far from that. I arrived promptly around 7:00 AM for my scheduled service appointment and checked in with Han. I then waited patiently in the waiting room. At approximately 8:35 AM, I received an email stating that my vehicle service was completed. Trusting this update, I continued to wait without any further communication. I tried to reach Han via text on his cell phone, but my messages went unanswered. Frustrated, I went to the front desk at about 9:20 AM for clarification. I was informed Han was assisting another customer and they would have him provide an update. Nearly twenty minutes later, at 9:39 AM, Han finally came out to inform me that my car was indeed finished. When I pointed out the excessive delay for what was supposed to be a simple oil change, I was told my car was completed at 8:48 AM. This means I unknowingly wasted nearly an extra hour sitting in the waiting room with no communication or explanation. Moreover, it felt like I was treated differently compared to other customers, which raises concerns about the quality of customer service and respect at your facility. This first impression has left me feeling extremely disappointed and undervalued. I urge you to review this situation carefully to ensure that other customers do not face similar frustrations. Clear communication and respect for customers’ time are basic expectations that were clearly not met in my case. I hope you take this feedback seriously and take the necessary steps to improve your service process. I look forward to your prompt response and a resolution that reflects the caliber of Lexus.

I am writing to express my deep dissatisfaction with the service experience I had during my first appointment at your dealership. As a new Lexus owner, I expected a high level of professionalism and efficiency, but my experience was far from that. I arrived promptly around 7:00 AM for my scheduled service appointment and checked in with Han. I then waited patiently in the waiting room. At approximately 8:35 AM, I received an email stating that my vehicle service was completed. Trusting this update, I continued to wait without any further communication. I tried to reach Han via text on his cell phone, but my messages went unanswered. Frustrated, I went to the front desk at about 9:20 AM for clarification. I was informed Han was assisting another customer and they would have him provide an update. Nearly twenty minutes later, at 9:39 AM, Han finally came out to inform me that my car was indeed finished. When I pointed out the excessive delay for what was supposed to be a simple oil change, I was told my car was completed at 8:48 AM. This means I unknowingly wasted nearly an extra hour sitting in the waiting room with no communication or explanation. Moreover, it felt like I was treated differently compared to other customers, which raises concerns about the quality of customer service and respect at your facility. This first impression has left me feeling extremely disappointed and undervalued. I urge you to review this situation carefully to ensure that other customers do not face similar frustrations. Clear communication and respect for customers’ time are basic expectations that were clearly not met in my case. I hope you take this feedback seriously and take the necessary steps to improve your service process. I look forward to your prompt response and a resolution that reflects the caliber of Lexus.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Today's visit at the dealership was great. The process from the time I dropped off my car off to the time it was picked up was seamless.

Today's visit at the dealership was great. The process from the time I dropped off my car off to the time it was picked up was seamless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Made a last minute appointment. Showed up at the exact moment of my appointment. And was immediately greeted. Service took a while. But was expecting that. Kevin was quick and courteous.

Made a last minute appointment. Showed up at the exact moment of my appointment. And was immediately greeted. Service took a while. But was expecting that. Kevin was quick and courteous.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Marlon Remero is very helpful. It will be much more convenient for me if I can have loaner car

Marlon Remero is very helpful. It will be much more convenient for me if I can have loaner car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Service Advisor Hans Schackmann gave excellent customers service from the time I get to the dealership to leaving the dealership. Thorough inspection of my vehicle and oil change service. Highly recommend Hans taking care of anyone who steps into this Lexus dealership

Service Advisor Hans Schackmann gave excellent customers service from the time I get to the dealership to leaving the dealership. Thorough inspection of my vehicle and oil change service. Highly recommend Hans taking care of anyone who steps into this Lexus dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always timely, and courteous service with Matt Torres at Lexus Southwest. Service explanations provided during appointment and at completion. Lexus Southwest continues to provide excellent service.

Always timely, and courteous service with Matt Torres at Lexus Southwest. Service explanations provided during appointment and at completion. Lexus Southwest continues to provide excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The service was excellent, and my car was in and out within one day. They replaced a windshield and recalibrated it and also handle all of the insurance details for me.

The service was excellent, and my car was in and out within one day. They replaced a windshield and recalibrated it and also handle all of the insurance details for me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kevin Martinez was a great advisor. I would recommend him and will use him every time I visit this dealership. Service was quick and easy to schedule.

Kevin Martinez was a great advisor. I would recommend him and will use him every time I visit this dealership. Service was quick and easy to schedule.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Dameria, we're happy to hear you had such a positive experience with Kevin! Thanks for the recommendation, and have an amazing day!

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The dealership was great and did a good job of getting me in and out. I will returned to this location again. Thanks sterling mccall

The dealership was great and did a good job of getting me in and out. I will returned to this location again. Thanks sterling mccall

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Terris, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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