Reviews
I had an outstanding experience at Lexus of Sterling
I had an outstanding experience at Lexus of Sterling McCall. From the moment I arrived, the team was welcoming, professional, and genuinely focused on making sure I was taken care of. They explained everything clearly, kept me updated throughout the service process, and made the entire visit smooth and stress-free. The level of customer service was top-tier, and the attention to detail really stood out. My vehicle was serviced quickly and runs perfectly. It?s clear they take pride in their work and truly value their customers. That?s exactly why I?m giving them five stars ? excellent service, honest communication, and a first-class experience from start to finish. Highly recommend!
I had an outstanding experience at Lexus of Sterling
I had an outstanding experience at Lexus of Sterling McCall. From the moment I arrived, the team was welcoming, professional, and genuinely focused on making sure I was taken care of. They explained everything clearly, kept me updated throughout the service process, and made the entire visit smooth and stress-free. The level of customer service was top-tier, and the attention to detail really stood out. My vehicle was serviced quickly and runs perfectly. It?s clear they take pride in their work and truly value their customers. That?s exactly why I?m giving them five stars ? excellent service, honest communication, and a first-class experience from start to finish. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The Lexus Southwest is awesome.
The Lexus Southwest is awesome. Franciso my service technician was also Awesome, Best vehicle I ever had.
The Lexus Southwest is awesome.
The Lexus Southwest is awesome. Franciso my service technician was also Awesome, Best vehicle I ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Marlon is wonderful.
My service advisor Marlon is wonderful. Explains everything to you and is honest in the timing of your car repairs. He listens to your needs
My service advisor Marlon is wonderful.
My service advisor Marlon is wonderful. Explains everything to you and is honest in the timing of your car repairs. He listens to your needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Top notch service from Kinley and the rest of the service
Top notch service from Kinley and the rest of the service department when you bring your car in for service. I will only take my cars here for service!
Top notch service from Kinley and the rest of the service
Top notch service from Kinley and the rest of the service department when you bring your car in for service. I will only take my cars here for service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ashley is friendly helpful.
Ashley is friendly helpful. She got her job done well. I had a good experience with this service overall. Just the car wash isn’t good enough at the end. Trunk wasn’t vacuumed and front inside the cup holder areas still dusty. You guys usually did a fine job on cleaning at the end. It hasn’t been as good for my last few visits. Thank you.
Ashley is friendly helpful.
Ashley is friendly helpful. She got her job done well. I had a good experience with this service overall. Just the car wash isn’t good enough at the end. Trunk wasn’t vacuumed and front inside the cup holder areas still dusty. You guys usually did a fine job on cleaning at the end. It hasn’t been as good for my last few visits. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been going to my Advisor at Lexus, Kevin M.
I have been going to my Advisor at Lexus, Kevin M., for a couple of years now, and every time I receive an outstanding service! Thank you, Kevin!
I have been going to my Advisor at Lexus, Kevin M.
I have been going to my Advisor at Lexus, Kevin M., for a couple of years now, and every time I receive an outstanding service! Thank you, Kevin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good follow up and the initial meeting was professional
Good follow up and the initial meeting was professional and provided the information needed about the GX 550 I purchased.
Good follow up and the initial meeting was professional
Good follow up and the initial meeting was professional and provided the information needed about the GX 550 I purchased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As always my service representative, Kevin Bayer was
As always my service representative, Kevin Bayer was exemplary. There hasn't been a time that Kevin didn't to a great job. Thanks again Kevin!!
As always my service representative, Kevin Bayer was
As always my service representative, Kevin Bayer was exemplary. There hasn't been a time that Kevin didn't to a great job. Thanks again Kevin!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Marlon Romero has been my service individual since
Mr. Marlon Romero has been my service individual since 2019. He is very helpful and professional.Everything is always done on time with great attitudes. ?
Mr. Marlon Romero has been my service individual since
Mr. Marlon Romero has been my service individual since 2019. He is very helpful and professional.Everything is always done on time with great attitudes. ?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service advisor, Jon is friendly and helpful.
The service advisor, Jon is friendly and helpful. I had a great experience bringing my SUV for oil change service. They also did recommended diagnostic tests which I find them helpful. Thank you for a wonderful service experience.
The service advisor, Jon is friendly and helpful.
The service advisor, Jon is friendly and helpful. I had a great experience bringing my SUV for oil change service. They also did recommended diagnostic tests which I find them helpful. Thank you for a wonderful service experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair