Reviews
I did a lot of research and test drove a lot of vehicles. I decided to go with the Lexus TX 350. After driving it this first week I know I made the right decision. Julie Bui at Lexus Southwest did an excellent job helping me work through the process. I would recommend her to anyone. She was professional, very knowledgeable about the vehicles, and was helpful without being pushy as I took time making my decision. She is first class! Thank you Julie!
I did a lot of research and test drove a lot of vehicles. I decided to go with the Lexus TX 350. After driving it this first week I know I made the right decision. Julie Bui at Lexus Southwest did an excellent job helping me work through the process. I would recommend her to anyone. She was professional, very knowledgeable about the vehicles, and was helpful without being pushy as I took time making my decision. She is first class! Thank you Julie!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They got me in, did the repairs and had my car ready! Matt is normally my ?service guy,? but Shane stepped in and did a great job in Matt?s absence!
They got me in, did the repairs and had my car ready! Matt is normally my ?service guy,? but Shane stepped in and did a great job in Matt?s absence!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Richard, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ashley is outstanding and wonderful as always, she always takes amazing care and provides tremendous service, I always look forward to working with Ashley. Thank you Ashley for always being amazing!
Ashley is outstanding and wonderful as always, she always takes amazing care and provides tremendous service, I always look forward to working with Ashley. Thank you Ashley for always being amazing!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cindy, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
I came in for a scheduled inspection and oil change. Service was pleasant and timely. I was in and out in a little over 2 hours.
I came in for a scheduled inspection and oil change. Service was pleasant and timely. I was in and out in a little over 2 hours.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus Southwest always gives exceptional service affordable fair pricing and huge shout out to my service advisor Derek
Lexus Southwest always gives exceptional service affordable fair pricing and huge shout out to my service advisor Derek
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
The service consultant was very friendly and efficient. I was able to get a loaner car even though I came in the afternoon. Very good experience overall.
The service consultant was very friendly and efficient. I was able to get a loaner car even though I came in the afternoon. Very good experience overall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a great experience. Jon was so helpful and a joy to work with!
It was a great experience. Jon was so helpful and a joy to work with!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Great customer service and hospitality! I would recommend them to anyone needing their Lexus serviced!
Great customer service and hospitality! I would recommend them to anyone needing their Lexus serviced!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I apologize for any confusion regarding your complimentary maintenance benefits. We certainly understand that yesterday's visit may not have aligned with your expectations. In an effort to provide additional clarity, I have also reached out to you directly via email with more detailed information regarding your complimentary services and the services already performed. If you have any further questions, please don't hesitate to contact me directly. We appreciate your business and the opportunity to address your concerns. Holly Kaminga, Service Director [email protected]
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Helen, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.