Reviews
My repair consultant kept me updated and was knowledgeable, courteous. He informed me when .my a Car was ready He remembered, when I drove up he thanked me for using that dealership.
My repair consultant kept me updated and was knowledgeable, courteous. He informed me when .my a Car was ready He remembered, when I drove up he thanked me for using that dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience is always a pleasant one with either of the advisor that is assigned to and today it was Jose. I told him that I had to be at work for 10:00am and he got me out on time.
My experience is always a pleasant one with either of the advisor that is assigned to and today it was Jose. I told him that I had to be at work for 10:00am and he got me out on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a great experience. They were very attentive and made sure I had access to transportation and snacks while I waited. They fully inspected my car and made the necessary repairs.
I had a great experience. They were very attentive and made sure I had access to transportation and snacks while I waited. They fully inspected my car and made the necessary repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hunter has been my assigned service advisor for more than 3 years. He is very professional and responsible person. You can always count on him.
Hunter has been my assigned service advisor for more than 3 years. He is very professional and responsible person. You can always count on him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Celine, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus of Southwest Houston always provides excellent service for all of your vehicle needs. My service technician, Mirra Nazal always provides exceptional service and gives you prompt status updates. I love the update provided by the actual technician as he’s working on your vehicle showing you exactly what is being done and letting you see any issues that need to be looked at. The service lounge always has a comfortable atmosphere. I highly recommend this dealership for all of your service needs. They are AWESOME!
Lexus of Southwest Houston always provides excellent service for all of your vehicle needs. My service technician, Mirra Nazal always provides exceptional service and gives you prompt status updates. I love the update provided by the actual technician as he’s working on your vehicle showing you exactly what is being done and letting you see any issues that need to be looked at. The service lounge always has a comfortable atmosphere. I highly recommend this dealership for all of your service needs. They are AWESOME!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience. David, the service advisor, was attentive and kept me up to date with the repair progress.
Great experience. David, the service advisor, was attentive and kept me up to date with the repair progress.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Kinley Rushing was great, always professional and courteous Her communication is great and always straightforward I appreciate that she makes the visit as quick and efficient as possible
My service advisor Kinley Rushing was great, always professional and courteous Her communication is great and always straightforward I appreciate that she makes the visit as quick and efficient as possible
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Darren, we're happy you found Kinley to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
Great experience for a first time Lexus owner. I will definitely recommend their service to friends family.
Great experience for a first time Lexus owner. I will definitely recommend their service to friends family.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at the dealership on Southwest Freeway is so helpful, without seeming fake about it. From Ashley who was my primary contact, to the gentleman behind the counter who gave me peanut butter cookies to quell hunger, to the young man who scraped the 2025 sticker off my car, to the gentlemen (Cris & Corday) I spoke to about the end of my lease coming up and getting another car. It really does seem as if everyone is part of a team… no drama, just good people doing excellent work.
Everyone at the dealership on Southwest Freeway is so helpful, without seeming fake about it. From Ashley who was my primary contact, to the gentleman behind the counter who gave me peanut butter cookies to quell hunger, to the young man who scraped the 2025 sticker off my car, to the gentlemen (Cris & Corday) I spoke to about the end of my lease coming up and getting another car. It really does seem as if everyone is part of a team… no drama, just good people doing excellent work.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Na hans did a good job with my car let me decide how many word to place for your review of my Lexus car at group 1
Na hans did a good job with my car let me decide how many word to place for your review of my Lexus car at group 1
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Helena, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.