Reviews
Every person I interacted with in the service department was extremely polite, professional and very helpful. They communicated extremely well the entire time they had my car.
Every person I interacted with in the service department was extremely polite, professional and very helpful. They communicated extremely well the entire time they had my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent from start to finish awesome job I’m very impressed my advisor kept me informed thru the process thanks again
Excellent from start to finish awesome job I’m very impressed my advisor kept me informed thru the process thanks again
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus Southwest has always gone above and beyond to help me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my second car with them and well as my mom’s second car and they continue to go over and beyond to help us at all times. We’ve even sent 9 friends to get cars from this dealership . I can’t recommend them enough .
Lexus Southwest has always gone above and beyond to help me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my second car with them and well as my mom’s second car and they continue to go over and beyond to help us at all times. We’ve even sent 9 friends to get cars from this dealership . I can’t recommend them enough .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Lexus Southwest Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Everything always is perfect at this dealorship.Staff and facilties are top notch. I never have to wait. No one is pushy and in fact are quite the opposite.
Everything always is perfect at this dealorship.Staff and facilties are top notch. I never have to wait. No one is pushy and in fact are quite the opposite.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Troy, thank you so much for your positive comments about Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I went in for 5000 mile service and it went very smoothly. One happy customer. Thank you!
I went in for 5000 mile service and it went very smoothly. One happy customer. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Carla, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mirra does an awesome job. Mirra delivered outstanding, transparent service at the Lexus dealership. She kept me informed every step of the way, made maintenance stress-free, and showed top-tier professionalism.
Mirra does an awesome job. Mirra delivered outstanding, transparent service at the Lexus dealership. She kept me informed every step of the way, made maintenance stress-free, and showed top-tier professionalism.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Derrick, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.
Kristin Balli Coombs was absolutely amazing throughout the financing process! She was professional, knowledgeable, personable, and incredibly helpful. She made everything easy to understand and ensured the entire process was smooth, stress-free, and seamless. Her attention to detail and outstanding customer service truly made a difference. I couldn?t have asked for a better experience! Kristin is a true asset to the team, and I highly recommend her.
Kristin Balli Coombs was absolutely amazing throughout the financing process! She was professional, knowledgeable, personable, and incredibly helpful. She made everything easy to understand and ensured the entire process was smooth, stress-free, and seamless. Her attention to detail and outstanding customer service truly made a difference. I couldn?t have asked for a better experience! Kristin is a true asset to the team, and I highly recommend her.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Chris Gardner made purchasing my Lexus an absolutely wonderful experience! He was professional, knowledgeable, friendly, and went above and beyond to make the entire process smooth and stress-free. His customer service was exceptional, and he truly made me feel valued as a customer. I absolutely love my Lexus and highly recommend Chris to anyone looking to purchase a vehicle. Five stars all the way! ?????
Chris Gardner made purchasing my Lexus an absolutely wonderful experience! He was professional, knowledgeable, friendly, and went above and beyond to make the entire process smooth and stress-free. His customer service was exceptional, and he truly made me feel valued as a customer. I absolutely love my Lexus and highly recommend Chris to anyone looking to purchase a vehicle. Five stars all the way! ?????
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side.
Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Told by Lexus competitor that all my air actuators were showing error messages and so entire dashboard would have to be removed and ?HVAC box assembly? needed to be replaced. Cost over $5k. Lexus Southwest found no error codes and unit is now acting as designed. (Unfortunately does not necessarily mean problem will not come back - hot air passenger side/cold air driver side.)
Told by Lexus competitor that all my air actuators were showing error messages and so entire dashboard would have to be removed and ?HVAC box assembly? needed to be replaced. Cost over $5k. Lexus Southwest found no error codes and unit is now acting as designed. (Unfortunately does not necessarily mean problem will not come back - hot air passenger side/cold air driver side.)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Paul, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!