Lexus of Southwest Houston

While it too little longer than I had hoped, my advisor Stephanie went above and beyond by noticing their was a recall On my car and had that recall done. Thank u Stephanie

No follow up by the service advisor. I have left many messages.tried to call too.

I’ve been going to this dealer for 17 years and I have always received too notch service.

Dave Johnson is the best service advisor I have ever had at any dealership! He listened, kept me up to date of the progress of my vehicle and made sure I was satisfied with the process.

The staff is amazingly friendly and courteous. The lounge is exceptionally nice with plenty of snacks and all kinds of drinks. There are plenty of TVs with comfortable chairs and tables to meet everyone’s need. My service advisor and his assistant were unbelievable.,,, Nice friendly courteous helpful polite and knowledgeable. I was thoroughly impressed . A good reason I bought a Lexus.

Very nice sales person if I were you I’d ask for Gilberto he’s the man you sh speak with very polite and helpful I’d rate him as a 10 cool guy!

I moved from Albany,NY to Houston and come to this dealership for my car's maintenance and service. They are really topnotch. They noticed a windshield chip during the service. They contacted my insurance and repaired it right away without me paying an anything out of my pocket.

Van, my salesperson, was great. I think he went up and beyond to make sure my wife was happy with the purchase. The facility was very clean and maintained. Overall everyone is came in contact with was very pleasant. Nice job, keep it going!!!!

Lexus of Southwest Houston was very attentive from the moment I walked through the door. I was welcomed and they accommodated my situation very well. The worked diligently to come up with a deal that worked in my favor. I highly recommend this dealership. George Ross is a phenomenal car salesman.

Had to get new tire which was under warranty. When picked up vehicle tire sensor light was on. They said they gave it test drive for 3 miles. If u drove 3 miles u would have seen sensor lights on. So haven't had car a year bought certified and each time for service they something is needed. They had to replace battery. Said I needed transmission flushed for over $700 and this time I needed a belt replaced. Ar certified why wasn't this done when purchased. Makes me wonder if you are doing what you need to be doing or wait u t complimentary service expires so next time I will have e to pay. Was told 2 times the tire was replaced. Why was I told the first time it was replaced and if so why did u replace again.