Reviews
People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting
People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northside Lexus!!
Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northside Lexus!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and old over the years, this was the easiest one by far.
I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and old over the years, this was the easiest one by far.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in taking care of my service needs and the leadership of Jessie compare to none and it reflects in his staff and operations.
Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in taking care of my service needs and the leadership of Jessie compare to none and it reflects in his staff and operations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great
Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience today with my car. Kinley was the best ever!!! She was very helpful and a pleasure to deal with.
I had a great experience today with my car. Kinley was the best ever!!! She was very helpful and a pleasure to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service manager was very helpful and knowledgeable would like to come back to do business because of him
Service manager was very helpful and knowledgeable would like to come back to do business because of him
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Service Representative Outstanding. Facilities are excellent and everyone encountered most courteous & professional . The staff ensures that work is completed in a timely manner.
Service Representative Outstanding. Facilities are excellent and everyone encountered most courteous & professional . The staff ensures that work is completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My advisor Kelly did a great job communicating with me in a timely manner! Thanks again for taking care of me!
My advisor Kelly did a great job communicating with me in a timely manner! Thanks again for taking care of me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jerry Chen and the Lexus Southwest team did an incredible job of answering our questions, accommodating our needs, and providing honest, transparent pricing. He understood our pricing expectations from the start and met us at a number to get the deal closed. Didn’t experience any pressure tactics. Let us take our time with making sure we were making the right decision. 10/10 would recommend Jerry and Lexus Southwest to anyone looking for a new car.
Jerry Chen and the Lexus Southwest team did an incredible job of answering our questions, accommodating our needs, and providing honest, transparent pricing. He understood our pricing expectations from the start and met us at a number to get the deal closed. Didn’t experience any pressure tactics. Let us take our time with making sure we were making the right decision. 10/10 would recommend Jerry and Lexus Southwest to anyone looking for a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!