Lexus of Southwest Houston

Excellent, especially the Service Manager Paul Zapata! I?ve purchased 1Lexus and serviced 2 at this dealership over many years. I can?t say enough about them!!

Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellent people skills.

Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on top of everything and engaging. The car was clean. Everything was a great experience.

I always have a great experience everytime I bring my car in for repair. The service was excellent as usual. I appreciate the advisor staying in touch until my car was done.

Excellent company. The service for me was the best. Everyone was so friendly and professional ready to help. My advisors are awesome keeping me informed every step. Thank you.

My battery was replaced. Hans was my service rep and was helpful. The waiting area was great. The wait was about 2 hours but considering I didn?t have a reservation, it was ok.

Always amazing customer service. I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure working with you Kinley. I told I would definitely reach out to make an appointment for additional maintenance request. Thank you Kinley at Sterling McCall Southwest:)

This dealership has always done a good job in the past of coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required to pay for the replacement cost of the tire. Though I was highly disappointed by this, I expect that it's an isolated incident and not indicative of my normal level of service care.

This is the location that I?ve been going to for 5 + years and this was the first bad experience. My advisor, never want her again! I got there at 12:30 left at 5:30. She said 3 hours approximately I would be there and that fell through for an oil change and spark plug replacement. Had I known before it would take that long I would?ve made adjustments in my day. At the end my car smelled like oil and wasn?t washed like usual so that was disappointing after a 5 hour long wait. I hope I don?t have another experience like this at this location.

Service Advisor Derrick Castillo is always a pleasure to work with. I always receive top notch service. My wait time was short. Would highly recommend the dealership.