Reviews
Francisco Zapata always goes above and beyond everytime I bring my vehicle in for service. I didn't have an appointment, but he was able to work me in right away. I never had to call to follow up on the status on my vehicle, due to always been updated by Francisco. Thank you so much for excellent customer service as always!
Francisco Zapata always goes above and beyond everytime I bring my vehicle in for service. I didn't have an appointment, but he was able to work me in right away. I never had to call to follow up on the status on my vehicle, due to always been updated by Francisco. Thank you so much for excellent customer service as always!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was easy to schedule an appointment. They provide a comfortable place to wait. The staff was very Friendly and just a Great overall experience!
It was easy to schedule an appointment. They provide a comfortable place to wait. The staff was very Friendly and just a Great overall experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rebecca, thank you for sharing your positive review! We strive to make scheduling convenient and create a welcoming environment for our customers. Our staff will be thrilled to hear about your great experience!
Ashley, Service Rep was terrific. Communicated well. Friendly. Kept me informed of progress. Easy check-in and check-out. Great, great, good, good, exemplary, exemplary, quality, quality.
Ashley, Service Rep was terrific. Communicated well. Friendly. Kept me informed of progress. Easy check-in and check-out. Great, great, good, good, exemplary, exemplary, quality, quality.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, thank you for your glowing review of Ashley, our service rep! We are thrilled to hear that she provided you with exceptional communication and service. We look forward to serving you in the future!
I have been using the Lexus service department for many years and they do an excellent job. The service writers are easy to work with and very professional.
I have been using the Lexus service department for many years and they do an excellent job. The service writers are easy to work with and very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jose Gutierrez is one of the best Service advisors. Where advisor 👍🏽 I have used for the last four years.
Jose Gutierrez is one of the best Service advisors. Where advisor 👍🏽 I have used for the last four years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Francisco was very professional, knowledgeable, kind, and he was smiling. The work was done on time.
Francisco was very professional, knowledgeable, kind, and he was smiling. The work was done on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Lina, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful service that was very professional, courageous and helpful. I was able to speak to a customer service representative and have my car serviced.
Wonderful service that was very professional, courageous and helpful. I was able to speak to a customer service representative and have my car serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Just nice place to wait for service. The service rep Josh always explain everything with enough details. The wait time is comfortable as well . So I do not mind to wait a bit.
Just nice place to wait for service. The service rep Josh always explain everything with enough details. The wait time is comfortable as well . So I do not mind to wait a bit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Came in for an oil change, got a great deal. Facility was clean and inviting as usual. Service advisor communicated well. Got in and out?no hassle.
Came in for an oil change, got a great deal. Facility was clean and inviting as usual. Service advisor communicated well. Got in and out?no hassle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tarik, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Service is very professional and they do a good job letting you know the status of your car.
Service is very professional and they do a good job letting you know the status of your car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.