Reviews
Service Rep ensures that all my questions are answered and concerns addressed or resolved. Also gave me a complimentary car wash Three staff members called my name followed by the question 'how have you been doing?'. They are personable.
Service Rep ensures that all my questions are answered and concerns addressed or resolved. Also gave me a complimentary car wash Three staff members called my name followed by the question 'how have you been doing?'. They are personable.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I needed brakes replaced on my Lexus RX350 and the service advisor was able to give me a break down of everything and have my vehicle back to me the same day. Quick and easy staff to work with at this location.
I needed brakes replaced on my Lexus RX350 and the service advisor was able to give me a break down of everything and have my vehicle back to me the same day. Quick and easy staff to work with at this location.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Technical service as always and great assistance from my Service Advisor Mr Marlon Romero, I will return for service as needed Thanks
Excellent Technical service as always and great assistance from my Service Advisor Mr Marlon Romero, I will return for service as needed Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
Outstanding on all counts?? Timely respectful and efficient service every visit. Personal service agent that stays with you and listens to your concerns. Clean building
Outstanding on all counts?? Timely respectful and efficient service every visit. Personal service agent that stays with you and listens to your concerns. Clean building
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jon is THE MAN! Always smiling, and listens with thorough explanations. The gentleman who gave me the loaner car was pleasant as well. The overall experience was good.
Jon is THE MAN! Always smiling, and listens with thorough explanations. The gentleman who gave me the loaner car was pleasant as well. The overall experience was good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough.
The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind.
Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner.
Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff are nice, good service , thanks I will be back again for the next oil change.
The staff are nice, good service , thanks I will be back again for the next oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My car oil change was done 1pm, but noboday let me know that after 1 hour. I wasted 1 hour for waiting.
My car oil change was done 1pm, but noboday let me know that after 1 hour. I wasted 1 hour for waiting.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize for the lack of communication when your vehicle was finished. I will share your feedback with our team so that we can correct this issue and prevent it from happening in the future. Please contact me at 713-995-2414 if I can assist you with anything in the future. Holly Kaminga Service Director