Lexus of Southwest Houston

I always has good experiences with my sale man Kevin Bayer he is help me a lot they are very professional and I get in and out pretty quick

I dropped my car off for repair. The service advisor never call me to let me know the status of my vehicle. I had to call him twice to know the status of vehicle. My vehicle was super dirty when picking up as well.

My service advisor, Vincent parlance, was excellent.and answered all my questions and concerns. Rate him highly.

I am a repeat customer to Houston Group 1 Service center and must say that this is a great center. I have found the staff to be very efficient, friendly, and helpful! My Service Advisor, Kelly, was a breath of fresh air when I brought my vehicle in for service.

The oil change took 3 hours instead of 2 hours. Will only come back if I have to for major repairs. I do not know why you need to make an appointment, it doesn?t mean your car will be service at that time

My experience that at the dealership with my service advisor Mr. Jose Gutierrez was excellent. He?s very understanding very knowledgeable and takes excellent care of his customers.

I took my wife?s car to get service, even made an appointment , 1st we did not get the service attendant we asked for, no explanation was made, l was expecting someone. I knew. We have been customers since 2020

Great service. Personable service advisor. Just one minor issue in that they forgot to give me the complimentary wash

Tuan Hong made the process as painless as possible! He was kind and patient and knowledgeable. He helped me decide on the best car for my needs.

As usual, the customer service was outstanding! A loaner car was provided for my convenience and the service rep assisted through out the process. It?s a pleasure whenever I have to take my car in.