Reviews
I brought my car in for maintenance.Marlon provided me a loaner vehicle since my car wasn?t going to be ready in about four hours.The loaner was a very nice car too. When my car was ready,I received a text message.
I brought my car in for maintenance.Marlon provided me a loaner vehicle since my car wasn?t going to be ready in about four hours.The loaner was a very nice car too. When my car was ready,I received a text message.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hans did great work and was very responsive. I was very impressed by his attention to detail and willingness to answer questions at various times. Many thanks !
Hans did great work and was very responsive. I was very impressed by his attention to detail and willingness to answer questions at various times. Many thanks !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Always takes care of needs and services and the waiting rooms are great the advisors are always on point and willing to assist and everything you need
Always takes care of needs and services and the waiting rooms are great the advisors are always on point and willing to assist and everything you need
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
It was top class service! Fast knowledgeable techs and very professional and polite. Got a very nice loaner as well. Im very pleased with this dealership services
It was top class service! Fast knowledgeable techs and very professional and polite. Got a very nice loaner as well. Im very pleased with this dealership services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maria, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Very good service, very nice person , very professional , working hard, on time , will prefer our friends and family. The facility is very clean, good service
Very good service, very nice person , very professional , working hard, on time , will prefer our friends and family. The facility is very clean, good service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Great customer service Repairs were done in a timely fashion All the staff was friendly Facilitiy was clean and welcoming I would recommend SW Lexus for anyone in the market for a new or pre owned Lexus
Great customer service Repairs were done in a timely fashion All the staff was friendly Facilitiy was clean and welcoming I would recommend SW Lexus for anyone in the market for a new or pre owned Lexus
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
i had been a customer of this dealership for over 25 years. they are now awful. on hold for at least 30 minutes every call . service departments makes lots of mistakes and charges you for them. and if you don?t want a 300 wiper replacement they tell you to not come back
i had been a customer of this dealership for over 25 years. they are now awful. on hold for at least 30 minutes every call . service departments makes lots of mistakes and charges you for them. and if you don?t want a 300 wiper replacement they tell you to not come back
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback. I'm very concerned to read about your experience, especially after being a loyal customer for more than 25 years. The level of service you described, including the difficulty reaching our team, concerns about service errors, and feeling unwelcome when discussing recommended repairs, is certainly not the experience we strive to provide. Unfortunately, I'm unable to locate your account based on the information provided in your review. I would appreciate the opportunity to learn more about what occurred and review the details of your visit personally. Please contact me directly at 713-995-2414 or [email protected] at your convenience so I can investigate your concerns and discuss your experience further. Thank you for bringing this to my attention, and I hope to have the opportunity to speak with you soon. Holly Kaminga Service Director
My service advisor is Marlon Romero. I am able to make an appointment to take my car in for the required work with ease. Once there Marlon listens to my concerns and gets the work done to my satisfaction. As always I received excellent service from Marlon.
My service advisor is Marlon Romero. I am able to make an appointment to take my car in for the required work with ease. Once there Marlon listens to my concerns and gets the work done to my satisfaction. As always I received excellent service from Marlon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Naseem, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
They provided a prompt service even though i didn?t have an appointment. I had a nail on the tire and they replaced it free of charge.
They provided a prompt service even though i didn?t have an appointment. I had a nail on the tire and they replaced it free of charge.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gisela, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor was Stephanie, and she was professional from the moment she introduced herself until she handed me my keys. She kept me informed throughout the entire process, providing updates on my vehicle?s progress as well as the estimated timeline for completion. I really appreciated her communication and professionalism. Great service from start to finish!
My service advisor was Stephanie, and she was professional from the moment she introduced herself until she handed me my keys. She kept me informed throughout the entire process, providing updates on my vehicle?s progress as well as the estimated timeline for completion. I really appreciated her communication and professionalism. Great service from start to finish!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chris, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.