Reviews
Great customer experience and I love love love the warranty package on my pre-certified Lexie! Gilbert was awesome! Delivered straight to my home! Thank you!
Great customer experience and I love love love the warranty package on my pre-certified Lexie! Gilbert was awesome! Delivered straight to my home! Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was my first visit at this dealership. I made an appointment and Kinley R greeted me and made me feel welcome. She explained to me the process and what to expect. Kinley updated me on the progress of the job. I had a 50K checkup. The job was completed as promised. I was very happy with the service, price and professionalism of Kinley. The place was clean and staff were friendly. This is now my go to place for my car!
It was my first visit at this dealership. I made an appointment and Kinley R greeted me and made me feel welcome. She explained to me the process and what to expect. Kinley updated me on the progress of the job. I had a 50K checkup. The job was completed as promised. I was very happy with the service, price and professionalism of Kinley. The place was clean and staff were friendly. This is now my go to place for my car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service. Exceptional customer service by Esner. I will definitely come back to Lexus Service center
Excellent service. Exceptional customer service by Esner. I will definitely come back to Lexus Service center
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Leuyen, we are very happy to have provided you with such a positive experience! We can't wait to see you again. Have a great day.
Excellent dealership experience! Friendly staff, transparent pricing, smooth process, and outstanding customer service. Highly recommend to everyone!
Excellent dealership experience! Friendly staff, transparent pricing, smooth process, and outstanding customer service. Highly recommend to everyone!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!
Even though the weight was very long, a total of two hours and 20 minutes for an oil change my advisor. Randy was very good about keeping me updated.
Even though the weight was very long, a total of two hours and 20 minutes for an oil change my advisor. Randy was very good about keeping me updated.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marlon has always been exceptional in his delivery of service. Consistency with high standards & exceptional customer service are his assets. He is warm , and compassionate to his customers.
Marlon has always been exceptional in his delivery of service. Consistency with high standards & exceptional customer service are his assets. He is warm , and compassionate to his customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer, we're happy you found Marlon to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi ChiChi, thank you for your kind words about Steven! We're thrilled to hear that his communication and service made a positive impact on your experience. We understand your frustration regarding the cleanliness of your car and appreciate your feedback. We strive for professionalism and respect in all aspects of our service, and your comments will help us improve. We look forward to seeing you again!
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Amy, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Thank you, and have a fantastic day!