Reviews
Hans was very professional and look forward to having vehicle service in the immediate future.I have been buying cars since 2010 and have had them serviced here .
Hans was very professional and look forward to having vehicle service in the immediate future.I have been buying cars since 2010 and have had them serviced here .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always a great experience here and especially with Josh. He is courteous and always helpful. Love going there. Service is great!!! Totally recommend this dealership!
Always a great experience here and especially with Josh. He is courteous and always helpful. Love going there. Service is great!!! Totally recommend this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service reps are very professional and courteous. Especially Marlon Romero, my service advisor is awesome.
The service reps are very professional and courteous. Especially Marlon Romero, my service advisor is awesome.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome
Awesome
On time, ready to start service. The waiting area is very nice. Emails keep me updated on pending maintenance to be scheduled. The car was ready at the time given.
On time, ready to start service. The waiting area is very nice. Emails keep me updated on pending maintenance to be scheduled. The car was ready at the time given.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
From beginning to end, everything went smoothly. My service rep was Josh. He was polite and answered all my questions gave me a nice loaner and did a good job on the repair.
From beginning to end, everything went smoothly. My service rep was Josh. He was polite and answered all my questions gave me a nice loaner and did a good job on the repair.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service. Thank you. The technical staff provided a clear description of the car?s condition, and recommendations for future maintenance. We will continue provide service of our GS 350 car by this dealership
Excellent service. Thank you. The technical staff provided a clear description of the car?s condition, and recommendations for future maintenance. We will continue provide service of our GS 350 car by this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
As always, the Lexus Southwest Houston dealership was a very professional group like no other. I was impressed by the quality of their work and service that they offered.
As always, the Lexus Southwest Houston dealership was a very professional group like no other. I was impressed by the quality of their work and service that they offered.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I am used to getting welcome text emails and text updates. I got none. I don't know if it was a technical glitch or what. My service rep said I would get a text w a video from the person servicing my car w details. Got none. I got there at 11:45. Had to leave at 2:45. Purpose: oil change and recommendation on additional service. My rep insured I got my car right on time, w a list of recommendations. But I really miss those text messages.
I am used to getting welcome text emails and text updates. I got none. I don't know if it was a technical glitch or what. My service rep said I would get a text w a video from the person servicing my car w details. Got none. I got there at 11:45. Had to leave at 2:45. Purpose: oil change and recommendation on additional service. My rep insured I got my car right on time, w a list of recommendations. But I really miss those text messages.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. I would like to look into this issue but need a little more information to look up your account. If you will please reach out to me at 713-995-2414 or [email protected] I will be happy to research why you did not receive the text messages like usual. Holly Kaminga, Service Director
Cody of Lexus SW was very efficient at check-in and checkout of our vehicle. Overall time for routine vehicle maintenance was acceptable. I recommend this dealer to a friend.
Cody of Lexus SW was very efficient at check-in and checkout of our vehicle. Overall time for routine vehicle maintenance was acceptable. I recommend this dealer to a friend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I made an appointment for an oil change and tire rotation at 7 am. When I arrived at 6:55 I was told there was a recall service that wouldn’t take long and after 5 hours and 45 minutes I asked to speak to a manager after multiple attempts to find out why it was taking so long. I got no answer and an apology. Would never recommend this dealership. There were others who were frustrated as well.
I made an appointment for an oil change and tire rotation at 7 am. When I arrived at 6:55 I was told there was a recall service that wouldn’t take long and after 5 hours and 45 minutes I asked to speak to a manager after multiple attempts to find out why it was taking so long. I got no answer and an apology. Would never recommend this dealership. There were others who were frustrated as well.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair