Reviews
My wife took her 24 Lexus in for a windshield replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. I gave them the name of the representative at Sewell who had the warranty information. It was a cluster mess. Lexus is a brand that you pay for. The brand represents service. Group 1 was awful and made this a bad experience. The windshield team then wanted pictures of the vehicle. The car was litteally there for 4 hours. Why did we have to take the pictures. I would not recommend Group 1 to anyone,.
My wife took her 24 Lexus in for a windshield replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. I gave them the name of the representative at Sewell who had the warranty information. It was a cluster mess. Lexus is a brand that you pay for. The brand represents service. Group 1 was awful and made this a bad experience. The windshield team then wanted pictures of the vehicle. The car was litteally there for 4 hours. Why did we have to take the pictures. I would not recommend Group 1 to anyone,.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Kevin Martinez as always excellent . I will always use him. Can?t say enough good things about him and he answers all my questions about my car
Kevin Martinez as always excellent . I will always use him. Can?t say enough good things about him and he answers all my questions about my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lexus a great customer service location. Good customer service, Good good good good. Will visit again in near future. I can't ask to be treated better.
Lexus a great customer service location. Good customer service, Good good good good. Will visit again in near future. I can't ask to be treated better.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Kevin slways does a great job and gets me in and out of there with no hassles!
Kevin slways does a great job and gets me in and out of there with no hassles!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service was good and the people are friendly and helpful. The place was also clean and they make you feel comfortable while you wait for your vehicle to finish.
The service was good and the people are friendly and helpful. The place was also clean and they make you feel comfortable while you wait for your vehicle to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you Jon at Lexus. Quick and seamless service at Lexus. I always get my car service here and never been stressed or worried on price and timeline.
Thank you Jon at Lexus. Quick and seamless service at Lexus. I always get my car service here and never been stressed or worried on price and timeline.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Needed my first maintenance, checked online and lots of times available. Chose 20 mins later and jumped in my car. Greeting was friendly, they gave a coffee bar, a quiet room, great place to chill. Received texts updating me and a video of them them doing the inspections. Very positive experience.
Needed my first maintenance, checked online and lots of times available. Chose 20 mins later and jumped in my car. Greeting was friendly, they gave a coffee bar, a quiet room, great place to chill. Received texts updating me and a video of them them doing the inspections. Very positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had to have my Lexus towed in, and they helped diagnose the problem and get me into a loaner for a very busy weekend I was going to have. I didn?t have my physical driver?s license with me, and they helped me figure out a solution. I was able to renew it online, and they printed out the temporary license so I could get the loaner?all on a Friday afternoon! Ashley was also quick to respond to my questions while my car was being serviced. I really appreciated their patience and willingness to help. They made a stressful situation so much easier.
I had to have my Lexus towed in, and they helped diagnose the problem and get me into a loaner for a very busy weekend I was going to have. I didn?t have my physical driver?s license with me, and they helped me figure out a solution. I was able to renew it online, and they printed out the temporary license so I could get the loaner?all on a Friday afternoon! Ashley was also quick to respond to my questions while my car was being serviced. I really appreciated their patience and willingness to help. They made a stressful situation so much easier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sara, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Very courteous and good service, considerate, constantly keeping informed, provided important information on my vehicle and future services that will be needed on my vehicle, not pushy but understanding
Very courteous and good service, considerate, constantly keeping informed, provided important information on my vehicle and future services that will be needed on my vehicle, not pushy but understanding
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!