Reviews
Had to get new tire which was under warranty. When picked up vehicle tire sensor light was on. They said they gave it test drive for 3 miles. If u drove 3 miles u would have seen sensor lights on. So haven't had car a year bought certified and each time for service they something is needed. They had to replace battery. Said I needed transmission flushed for over $700 and this time I needed a belt replaced. Ar certified why wasn't this done when purchased. Makes me wonder if you are doing what you need to be doing or wait u t complimentary service expires so next time I will have e to pay. Was told 2 times the tire was replaced. Why was I told the first time it was replaced and if so why did u replace again.
Had to get new tire which was under warranty. When picked up vehicle tire sensor light was on. They said they gave it test drive for 3 miles. If u drove 3 miles u would have seen sensor lights on. So haven't had car a year bought certified and each time for service they something is needed. They had to replace battery. Said I needed transmission flushed for over $700 and this time I needed a belt replaced. Ar certified why wasn't this done when purchased. Makes me wonder if you are doing what you need to be doing or wait u t complimentary service expires so next time I will have e to pay. Was told 2 times the tire was replaced. Why was I told the first time it was replaced and if so why did u replace again.
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had an outstanding experience at Lexus Southwest thanks to Matt. He provided excellent service from the moment I arrived. Matt was attentive, professional, and kept me updated throughout the entire process. If you visit this dealership, definitely ask for Matt!
I had an outstanding experience at Lexus Southwest thanks to Matt. He provided excellent service from the moment I arrived. Matt was attentive, professional, and kept me updated throughout the entire process. If you visit this dealership, definitely ask for Matt!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I came in with no appointment Kinley took care of me and kept me updated throughout the entire process. Im so grateful
I came in with no appointment Kinley took care of me and kept me updated throughout the entire process. Im so grateful
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Excellent service as always!! Fast and so reliable!! My service man Marlon always takes such good care of me and gets me in and out of there quickly!
Excellent service as always!! Fast and so reliable!! My service man Marlon always takes such good care of me and gets me in and out of there quickly!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor Randy Lemp is an excellent advisor. He tool time in explaining repairs on my car. I worked with him first time after Nathenial moved to Parts. I had great experience.
My service advisor Randy Lemp is an excellent advisor. He tool time in explaining repairs on my car. I worked with him first time after Nathenial moved to Parts. I had great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suresh, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Everyone was very professional and knew their job very well. Josh was very polite and courteous. The facility where you wait was very well equipped to service everyone.
Everyone was very professional and knew their job very well. Josh was very polite and courteous. The facility where you wait was very well equipped to service everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
I brought my Lexus for oil change and next day my car started to leake oil. I have done service here many times before and this is the first time it happens to me
I brought my Lexus for oil change and next day my car started to leake oil. I have done service here many times before and this is the first time it happens to me
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry to hear about your experience during your recent service visit. We’d like the opportunity to address your leak concern, but we’ll need a bit more information to locate your vehicle. Please contact Jesse Rodriguez at 713‑995‑2464 so we can assist you promptly. Holly Kaminga Service Director
Hans Schackmann was awesome! He was incredibly helpful, knowledgeable, and considerate throughout the entire experience. He even offered to show my son some cars next visit because he is a huge car enthusiast. We were very grateful for his kindness, patience, and expertise. Hans went above and beyond to make our visit enjoyable, and we truly appreciate the excellent service he provided. For a shorter version: Hans Schackmann was awesome! Very helpful, knowledgeable, and considerate. He even offered to show my son some cars, and my son is a huge car enthusiast. We are very grateful for his kindness and expertise. Excellent service!
Hans Schackmann was awesome! He was incredibly helpful, knowledgeable, and considerate throughout the entire experience. He even offered to show my son some cars next visit because he is a huge car enthusiast. We were very grateful for his kindness, patience, and expertise. Hans went above and beyond to make our visit enjoyable, and we truly appreciate the excellent service he provided. For a shorter version: Hans Schackmann was awesome! Very helpful, knowledgeable, and considerate. He even offered to show my son some cars, and my son is a huge car enthusiast. We are very grateful for his kindness and expertise. Excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Had a flat tire repaired. Great service. Love how quick they are able to fit me into the day with a last minute notice. Would highly recommend.
Had a flat tire repaired. Great service. Love how quick they are able to fit me into the day with a last minute notice. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Very professional service Xx xx xx cxxx. Xxxx. Cxxx. Cccv ffgg. Hjb. Sddf. Jkmmnn dfggg ggghh hjm. Ccc jjj jjjj aasc hhjjm bhbj sevbh. Ghhh
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nitin, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!