Reviews
Hunter makes servicing worthwhile as he gives the best customer service with a smile! Thankful for excellence!
Hunter makes servicing worthwhile as he gives the best customer service with a smile! Thankful for excellence!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership provides greater services for the past seven years serving my 2019 Lexus ES350, especially my service adviser Josh Garcia.
This dealership provides greater services for the past seven years serving my 2019 Lexus ES350, especially my service adviser Josh Garcia.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased a new Lexus TX from Lexus Southwest Houston, and the entire experience exceeded my expectations. My sales associate, Jerry Chen, was professional, knowledgeable, and very patient throughout the entire process. Communication was always smooth and straightforward. She listened to what I was looking for and never made me feel pressured to buy something I didn?t want. Unlike some dealerships where you spend hours negotiating or dealing with unnecessary sales tactics, everything here was transparent, efficient, and respectful. Jerry answered all of my questions honestly and made the entire purchasing process easy and enjoyable. From choosing the right vehicle to completing the paperwork and taking delivery, everything went seamlessly. I truly appreciate the outstanding customer service and professionalism. If you?re looking to purchase a Lexus in the Houston area, I highly recommend working with Jerry Chen and the team at Lexus Southwest Houston. Thank you for making this one of the best car-buying experiences I?ve ever had!
I recently purchased a new Lexus TX from Lexus Southwest Houston, and the entire experience exceeded my expectations. My sales associate, Jerry Chen, was professional, knowledgeable, and very patient throughout the entire process. Communication was always smooth and straightforward. She listened to what I was looking for and never made me feel pressured to buy something I didn?t want. Unlike some dealerships where you spend hours negotiating or dealing with unnecessary sales tactics, everything here was transparent, efficient, and respectful. Jerry answered all of my questions honestly and made the entire purchasing process easy and enjoyable. From choosing the right vehicle to completing the paperwork and taking delivery, everything went seamlessly. I truly appreciate the outstanding customer service and professionalism. If you?re looking to purchase a Lexus in the Houston area, I highly recommend working with Jerry Chen and the team at Lexus Southwest Houston. Thank you for making this one of the best car-buying experiences I?ve ever had!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Yang, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kinsley is a great service advisor!!!. Makes my visit to the dealership easy. Very knowledgeable, helpful and nice to deal with Wish you had more like Kinsley.
Kinsley is a great service advisor!!!. Makes my visit to the dealership easy. Very knowledgeable, helpful and nice to deal with Wish you had more like Kinsley.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Douglas, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always treated professionally with courtesy and respect anytime I have scheduled maintenance. I believe Hunter Bassett is a great representative or your organization and resolves issues that come up in a timely manner.
Always treated professionally with courtesy and respect anytime I have scheduled maintenance. I believe Hunter Bassett is a great representative or your organization and resolves issues that come up in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!
The worst service I ever had, nonnof my texts or calls got any response. Staffs and supervisors have done nothing they support to do. Won?t never come back to this dealership
The worst service I ever had, nonnof my texts or calls got any response. Staffs and supervisors have done nothing they support to do. Won?t never come back to this dealership
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Provided attention to every detail … and addressed every concern and went beyond and above expectations
Provided attention to every detail … and addressed every concern and went beyond and above expectations
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good service by my saleman. The only thing I am not happy with the license plate frame. Instead of Sterling Mc Call Lexus., I have a frame from group 1
Good service by my saleman. The only thing I am not happy with the license plate frame. Instead of Sterling Mc Call Lexus., I have a frame from group 1
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Service consultant Jeffrey Peel is excellent. Good attitude, and good customer's interaction, a personable person. He also exhibit some professional flexibility accommodating my warranty service.
Service consultant Jeffrey Peel is excellent. Good attitude, and good customer's interaction, a personable person. He also exhibit some professional flexibility accommodating my warranty service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!