Reviews
It is always good to have car serviced and the work needed is communicated before it is done. Matt Torres has been my service advisor for 8 years and always does a great job.
It is always good to have car serviced and the work needed is communicated before it is done. Matt Torres has been my service advisor for 8 years and always does a great job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They wanted $686.53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that price to mount and balance 2 tires is criminal. They also qanted $790 for transmission service on my Lexus GX 460. I was a little turned off by the high price of service last time but now I'm convinced they are not only over charging but also recommending unnecessary services. Hiding this unethical behaviour behind "well those are dealership prices" doesn’t cut it for me. Won't be going there again
They wanted $686.53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that price to mount and balance 2 tires is criminal. They also qanted $790 for transmission service on my Lexus GX 460. I was a little turned off by the high price of service last time but now I'm convinced they are not only over charging but also recommending unnecessary services. Hiding this unethical behaviour behind "well those are dealership prices" doesn’t cut it for me. Won't be going there again
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The and mechanic shows a video of the work they are doing and explains what they are doing or not in detail,when they text you on your cell.
The and mechanic shows a video of the work they are doing and explains what they are doing or not in detail,when they text you on your cell.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have 10,000 mile free oil change and service. Lexus service team identified a nail on my front left tire and fixed it at no cost. The quality of maintenance service was exceptional and service advisor and technician were super nice!!
I have 10,000 mile free oil change and service. Lexus service team identified a nail on my front left tire and fixed it at no cost. The quality of maintenance service was exceptional and service advisor and technician were super nice!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing, they make me feel like I have a lot of money when in fact I don?t , but the service has no discretion they treat everyone the same
Amazing, they make me feel like I have a lot of money when in fact I don?t , but the service has no discretion they treat everyone the same
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My visit today to the service department did not disappoint! Cody took great care of me, the work completed expeditiously, with everything done to my satisfaction.
My visit today to the service department did not disappoint! Cody took great care of me, the work completed expeditiously, with everything done to my satisfaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mirra was amazing and she went above and beyond!! Kept me well updated on the status of my car daily. I’ve been coming to this dealership for about 5 years and I have to say she may of been the best advisor I’ve worked with. Thanks so much!
Mirra was amazing and she went above and beyond!! Kept me well updated on the status of my car daily. I’ve been coming to this dealership for about 5 years and I have to say she may of been the best advisor I’ve worked with. Thanks so much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service. I received service and was out earlier than promised. Thank you for also serving an additional request as well.
Great customer service. I received service and was out earlier than promised. Thank you for also serving an additional request as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Hans went above and beyond to help and get everything done. He got a manager out of lunch to get done what was needed. Everything a was s great.
Hans went above and beyond to help and get everything done. He got a manager out of lunch to get done what was needed. Everything a was s great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mitchell, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is very clean and organized with plenty of staff available to help as needed.
The dealership is very clean and organized with plenty of staff available to help as needed.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair