Reviews
The worst service I ever had, nonnof my texts or calls got any response. Staffs and supervisors have done nothing they support to do. Won?t never come back to this dealership
The worst service I ever had, nonnof my texts or calls got any response. Staffs and supervisors have done nothing they support to do. Won?t never come back to this dealership
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Provided attention to every detail … and addressed every concern and went beyond and above expectations
Provided attention to every detail … and addressed every concern and went beyond and above expectations
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good service by my saleman. The only thing I am not happy with the license plate frame. Instead of Sterling Mc Call Lexus., I have a frame from group 1
Good service by my saleman. The only thing I am not happy with the license plate frame. Instead of Sterling Mc Call Lexus., I have a frame from group 1
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Service consultant Jeffrey Peel is excellent. Good attitude, and good customer's interaction, a personable person. He also exhibit some professional flexibility accommodating my warranty service.
Service consultant Jeffrey Peel is excellent. Good attitude, and good customer's interaction, a personable person. He also exhibit some professional flexibility accommodating my warranty service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!
I love the pre owned department four stars, service is really not up to Lexus quality
I love the pre owned department four stars, service is really not up to Lexus quality
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Excellent professional service as always provided by Service Consultant Marlon Romero and the Service Department at Lexus Southwest Houston. Great communication to keep you informed of status of service.
Excellent professional service as always provided by Service Consultant Marlon Romero and the Service Department at Lexus Southwest Houston. Great communication to keep you informed of status of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I waited less than the amount of time predicted and checked out very efficiently. My representative, Steven did an excellent job of keeping me informed along the way. It is my first appointment for my first Lexus and I was VERY impressed.
I waited less than the amount of time predicted and checked out very efficiently. My representative, Steven did an excellent job of keeping me informed along the way. It is my first appointment for my first Lexus and I was VERY impressed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
For years I have my cars serviced at the same dealer and the advisor Kevin is very professional. The repairs and service and loan a car are excellent
For years I have my cars serviced at the same dealer and the advisor Kevin is very professional. The repairs and service and loan a car are excellent
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Greeted politely by Randy, and service was excellent. Treated like a queen and left with a washed car inside and out. Topping it off was valet service to an air conditioned location. Timing was perfect!
Greeted politely by Randy, and service was excellent. Treated like a queen and left with a washed car inside and out. Topping it off was valet service to an air conditioned location. Timing was perfect!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.