Reviews
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I love the pre owned department four stars, service is really not up to Lexus quality
I love the pre owned department four stars, service is really not up to Lexus quality
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Excellent professional service as always provided by Service Consultant Marlon Romero and the Service Department at Lexus Southwest Houston. Great communication to keep you informed of status of service.
Excellent professional service as always provided by Service Consultant Marlon Romero and the Service Department at Lexus Southwest Houston. Great communication to keep you informed of status of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I waited less than the amount of time predicted and checked out very efficiently. My representative, Steven did an excellent job of keeping me informed along the way. It is my first appointment for my first Lexus and I was VERY impressed.
I waited less than the amount of time predicted and checked out very efficiently. My representative, Steven did an excellent job of keeping me informed along the way. It is my first appointment for my first Lexus and I was VERY impressed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
For years I have my cars serviced at the same dealer and the advisor Kevin is very professional. The repairs and service and loan a car are excellent
For years I have my cars serviced at the same dealer and the advisor Kevin is very professional. The repairs and service and loan a car are excellent
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Greeted politely by Randy, and service was excellent. Treated like a queen and left with a washed car inside and out. Topping it off was valet service to an air conditioned location. Timing was perfect!
Greeted politely by Randy, and service was excellent. Treated like a queen and left with a washed car inside and out. Topping it off was valet service to an air conditioned location. Timing was perfect!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good customer services. Francisco is very helpful. He take good care of my need. To have the car fixed.
Good customer services. Francisco is very helpful. He take good care of my need. To have the car fixed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
the process was easy and hassle free. I see why Lexus has som much repeat business. Our salesman Jimmy Olguine was eaplained everything before, during and after the process. I had car dealers for clients fo over 15 years. and this experiences was the best I have had.
the process was easy and hassle free. I see why Lexus has som much repeat business. Our salesman Jimmy Olguine was eaplained everything before, during and after the process. I had car dealers for clients fo over 15 years. and this experiences was the best I have had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
My advisor, Cody, was very helpful and kept me well informed throughout the entire process. The repair was handled friendly and quickly as always by the crew in the Service Department.
My advisor, Cody, was very helpful and kept me well informed throughout the entire process. The repair was handled friendly and quickly as always by the crew in the Service Department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rhenee, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
At the time of taking appointment, I had clearly mentioned that I needed oil change. The dealer did not do the oil change but tire rotation only. Very disappointing. Also, it took a long time for the car to be brought out for delivery after the payment. No apologies for that.
At the time of taking appointment, I had clearly mentioned that I needed oil change. The dealer did not do the oil change but tire rotation only. Very disappointing. Also, it took a long time for the car to be brought out for delivery after the payment. No apologies for that.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair