Reviews
The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time
The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Easy to book an appointment when you arrive I take care of you right on time and communication is great
Easy to book an appointment when you arrive I take care of you right on time and communication is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recommend.
Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My Advisor Steven Silva is the main reason I bring my car here - he is professional, courteous and extremely knowledgeable. People make the experience worthwhile
My Advisor Steven Silva is the main reason I bring my car here - he is professional, courteous and extremely knowledgeable. People make the experience worthwhile
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent overall experience! Jose Gutierrez, my service advisor, always does a great job in helping me get my vehicle serviced and in top performance. I will continue to come back for my vehicle needs.
Excellent overall experience! Jose Gutierrez, my service advisor, always does a great job in helping me get my vehicle serviced and in top performance. I will continue to come back for my vehicle needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting
People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northside Lexus!!
Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northside Lexus!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Thanks again for the recommendation, and have an amazing day!
I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and old over the years, this was the easiest one by far.
I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and old over the years, this was the easiest one by far.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out to us if there's anything more we can do!
Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in taking care of my service needs and the leadership of Jessie compare to none and it reflects in his staff and operations.
Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in taking care of my service needs and the leadership of Jessie compare to none and it reflects in his staff and operations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Kinley and Jessie. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great
Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!