Reviews
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My experience with Lexus dealership was smooth and unbelievable. Thank you Syed for walking me through every step. You are great!
My experience with Lexus dealership was smooth and unbelievable. Thank you Syed for walking me through every step. You are great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Shayne was incredible! He helped me get my car service quickly, and was able to set up ride share for me when I had somewhere urgent to be. Outstanding customer service experience
Shayne was incredible! He helped me get my car service quickly, and was able to set up ride share for me when I had somewhere urgent to be. Outstanding customer service experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very pleasant experience. My service advisor, Kevin Bayer, was very communicative about what my car needed, explaining it very well. I appreciate and trust his advice. He is also very kind and considerate. To add to the pleasantness of the visit I was provided a loaner car so that I could attend a meeting while my car was being serviced.
Very pleasant experience. My service advisor, Kevin Bayer, was very communicative about what my car needed, explaining it very well. I appreciate and trust his advice. He is also very kind and considerate. To add to the pleasantness of the visit I was provided a loaner car so that I could attend a meeting while my car was being serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is always good to have car serviced and the work needed is communicated before it is done. Matt Torres has been my service advisor for 8 years and always does a great job.
It is always good to have car serviced and the work needed is communicated before it is done. Matt Torres has been my service advisor for 8 years and always does a great job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They wanted $686.53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that price to mount and balance 2 tires is criminal. They also qanted $790 for transmission service on my Lexus GX 460. I was a little turned off by the high price of service last time but now I'm convinced they are not only over charging but also recommending unnecessary services. Hiding this unethical behaviour behind "well those are dealership prices" doesn’t cut it for me. Won't be going there again
They wanted $686.53 to mount and balance 2 tires despite the fact that the $655.55 i paid for premium service included tire balance and rotation. Either way, that price to mount and balance 2 tires is criminal. They also qanted $790 for transmission service on my Lexus GX 460. I was a little turned off by the high price of service last time but now I'm convinced they are not only over charging but also recommending unnecessary services. Hiding this unethical behaviour behind "well those are dealership prices" doesn’t cut it for me. Won't be going there again
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We understand that tire and vehicle maintenance expenses can sometimes be unexpected. Our goal is to provide transparent, upfront pricing, so each guest has all the information needed to make the best decision for their vehicle and budget. We pride ourselves on offering highly competitive tire pricing and a variety of options to meet different needs. Any recommended services are reviewed with our guests before work is performed, allowing them to prioritize the repairs and maintenance that are most important to them. We appreciate your business and the opportunity to serve you. If you would like to discuss this further I can be reached at 713-995-2414. Holly Kaminga, Service Director
The and mechanic shows a video of the work they are doing and explains what they are doing or not in detail,when they text you on your cell.
The and mechanic shows a video of the work they are doing and explains what they are doing or not in detail,when they text you on your cell.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I have 10,000 mile free oil change and service. Lexus service team identified a nail on my front left tire and fixed it at no cost. The quality of maintenance service was exceptional and service advisor and technician were super nice!!
I have 10,000 mile free oil change and service. Lexus service team identified a nail on my front left tire and fixed it at no cost. The quality of maintenance service was exceptional and service advisor and technician were super nice!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing, they make me feel like I have a lot of money when in fact I don?t , but the service has no discretion they treat everyone the same
Amazing, they make me feel like I have a lot of money when in fact I don?t , but the service has no discretion they treat everyone the same
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase