Reviews
I drove to Houston from another town, for a family event and next day noticed low tire pressure and took vehicle to this dealership - they were truly extremely busy - I had no appointment as it kinda happened as an emergency - i was in and out in less than 30 min , and received text update in 10-15 min and tire was replaced car ready in less than 90 min! I cannot thank the team enough for this outstanding work they are doing- great work - keep going . My special gratitude to Kevin Martinez-you are the best! You exhibit very high level of professionalism, God bless you
I drove to Houston from another town, for a family event and next day noticed low tire pressure and took vehicle to this dealership - they were truly extremely busy - I had no appointment as it kinda happened as an emergency - i was in and out in less than 30 min , and received text update in 10-15 min and tire was replaced car ready in less than 90 min! I cannot thank the team enough for this outstanding work they are doing- great work - keep going . My special gratitude to Kevin Martinez-you are the best! You exhibit very high level of professionalism, God bless you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership has provided me an excellent service. I will recommend them to my friends
The dealership has provided me an excellent service. I will recommend them to my friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I always have a great experience in the Service Department - friendly, knowledgeable, and informative! I?ve been coming here for at least 20 years. I wouldn?t go anywhere else!
I always have a great experience in the Service Department - friendly, knowledgeable, and informative! I?ve been coming here for at least 20 years. I wouldn?t go anywhere else!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer Service is always top notch! Marlon is a great advisors and always explains in great detail! Great dealership to visit for buying and service & Love my Lexus!
Customer Service is always top notch! Marlon is a great advisors and always explains in great detail! Great dealership to visit for buying and service & Love my Lexus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our salesman Yasser, was very professional, knowledgeable and easy to work with. He listened well and made our buying process very simple! He made our decision as easy as possible.
Our salesman Yasser, was very professional, knowledgeable and easy to work with. He listened well and made our buying process very simple! He made our decision as easy as possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I always receive above and beyond customer service from my service provider Ms. Kinley Rushing.
I always receive above and beyond customer service from my service provider Ms. Kinley Rushing.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
While it too little longer than I had hoped, my advisor Stephanie went above and beyond by noticing their was a recall On my car and had that recall done. Thank u Stephanie
While it too little longer than I had hoped, my advisor Stephanie went above and beyond by noticing their was a recall On my car and had that recall done. Thank u Stephanie
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Susan, we're happy you found Stephanie to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No follow up by the service advisor. I have left many messages.tried to call too.
No follow up by the service advisor. I have left many messages.tried to call too.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your comments. I apologize for the lack of communication from your service advisor, Josh. I would like to assist but I am unable to locate your customer records with the information provided in the review. Please contact me directly at 713-995-2464 and I will do my best to assist you. Jesse Rodriguez Service Manager
I’ve been going to this dealer for 17 years and I have always received too notch service.
I’ve been going to this dealer for 17 years and I have always received too notch service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Dave Johnson is the best service advisor I have ever had at any dealership! He listened, kept me up to date of the progress of my vehicle and made sure I was satisfied with the process.
Dave Johnson is the best service advisor I have ever had at any dealership! He listened, kept me up to date of the progress of my vehicle and made sure I was satisfied with the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.