Reviews
Sterling McCall Lexus on the southwest side of Houston is an awesome dealership. Everyone there is very kind and helpful and will do their best to get you exactly what you need or want.
Sterling McCall Lexus on the southwest side of Houston is an awesome dealership. Everyone there is very kind and helpful and will do their best to get you exactly what you need or want.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry Chen, the sales person, was exceptionally helpful, professional, and knowledgeable. I would highly recommend him to people. From the initial internet inquiry to post sale follow up call from Jerry, I was very impressed by the level of service and dedication.
Jerry Chen, the sales person, was exceptionally helpful, professional, and knowledgeable. I would highly recommend him to people. From the initial internet inquiry to post sale follow up call from Jerry, I was very impressed by the level of service and dedication.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley is awesome! Great service! Excellent communication and professionalism. I requested Ashley because of previous assistance with my car. I had no problems. I am very pleased with the service.
Ashley is awesome! Great service! Excellent communication and professionalism. I requested Ashley because of previous assistance with my car. I had no problems. I am very pleased with the service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My car has been serviced for a few years at this dealership. However, yesterday my car was under a TOTALLY DIFFERENT name. How did they mix names at all! Makes the client lose confidence in your dealership! Also I was told my car needed new brakes three services ago. However, three experts have told me otherwise. AGAIN, your dealership loses credibility! I bring my car to this dealership because the location is convenient. Just keep in mind that whenever your experts tell we need an expensive repair to be done, I will get a second opinion!
My car has been serviced for a few years at this dealership. However, yesterday my car was under a TOTALLY DIFFERENT name. How did they mix names at all! Makes the client lose confidence in your dealership! Also I was told my car needed new brakes three services ago. However, three experts have told me otherwise. AGAIN, your dealership loses credibility! I bring my car to this dealership because the location is convenient. Just keep in mind that whenever your experts tell we need an expensive repair to be done, I will get a second opinion!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edwardo greeted me and sent text messages to ensure all my questions were answered. He was outstanding! The first service went smoothly. The waiting time was quick and very comfortable.
Edwardo greeted me and sent text messages to ensure all my questions were answered. He was outstanding! The first service went smoothly. The waiting time was quick and very comfortable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Bought car last year, Jerry was amazing. Not pushy at all. Today I did 10k service and Kelly was fantastic! Highly recommend. My next car will be from Jerry.
Bought car last year, Jerry was amazing. Not pushy at all. Today I did 10k service and Kelly was fantastic! Highly recommend. My next car will be from Jerry.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Manish, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Matt and Pedrom were very accommodating to me. They even bought me food and worked together to get the car ready well within time. I got the car I wanted and it was because of these two gentlemen! Thank you Lexus of Southwest Houston. I will also post a review publicly on Google and yelp. Thank you again!
Matt and Pedrom were very accommodating to me. They even bought me food and worked together to get the car ready well within time. I got the car I wanted and it was because of these two gentlemen! Thank you Lexus of Southwest Houston. I will also post a review publicly on Google and yelp. Thank you again!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Harris, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
Service manager kept me engaged at all times. I asked for a longer car 2 hours after I was there and they accommodated me.,
Service manager kept me engaged at all times. I asked for a longer car 2 hours after I was there and they accommodated me.,
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding service, Jeffrey is awesome! My car was taken cared of in a timely manner. I was given a loan car and my car was ready as promised.
Outstanding service, Jeffrey is awesome! My car was taken cared of in a timely manner. I was given a loan car and my car was ready as promised.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Cris, we are very happy we could provide you with a positive experience! We hope you have a great day!
Always good, everyone happy to help you. Service advisor went above and beyond to make sure wait was enjoyable as possible.
Always good, everyone happy to help you. Service advisor went above and beyond to make sure wait was enjoyable as possible.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!