Reviews
Service representative is very professional, friendly, waiting room is comfortable , waiting time is reasonable, The whole process is smooth and efficient. Overall is great. It is a good experience.
Service representative is very professional, friendly, waiting room is comfortable , waiting time is reasonable, The whole process is smooth and efficient. Overall is great. It is a good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tai, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience, Great customer service, Great service. Quality work. Hans was absolutely Great. See you at the next service.
Great experience, Great customer service, Great service. Quality work. Hans was absolutely Great. See you at the next service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service is always great. Wouldn't even consider going anywhere else. Very easy to schedule appointments.
Service is always great. Wouldn't even consider going anywhere else. Very easy to schedule appointments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional. Gilbert is the best. Very professional, knowledgeable and patient. He was able to answer any question i asked if him. I will definitely reach out to him again for my next car purchase
Exceptional. Gilbert is the best. Very professional, knowledgeable and patient. He was able to answer any question i asked if him. I will definitely reach out to him again for my next car purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chantel, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out to us if there's anything more we can do!
Every time I’ve been to the service dept.i have always been treated with respect and like my concerns were important to them. Employees well trained!
Every time I’ve been to the service dept.i have always been treated with respect and like my concerns were important to them. Employees well trained!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Smooth process of check-in to check-out. Esmer was professional, friendly, courteous and we appreciate his help. We have had a good experience with all of our vehicles at Lexus.
Smooth process of check-in to check-out. Esmer was professional, friendly, courteous and we appreciate his help. We have had a good experience with all of our vehicles at Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service with Matt. My reservation was lost somehow but Matt got me taken care of. I was at the dealership for 2 1/2 hours for an oil change. A complementary car was done but could?ve been better.
Great customer service with Matt. My reservation was lost somehow but Matt got me taken care of. I was at the dealership for 2 1/2 hours for an oil change. A complementary car was done but could?ve been better.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We apologize for the delay with your reservation but are glad that Matt was able to take care of you. We strive to provide excellent customer service and are always looking to improve, so we will definitely take your comments into consideration. Thank you for choosing our dealership for your oil change.
I get great service at Lexus Southwest. My service manager, Kevin B is always instrumental in getting everything done in a timely manner. They have an excellent communication system to keep me informed about my car.
I get great service at Lexus Southwest. My service manager, Kevin B is always instrumental in getting everything done in a timely manner. They have an excellent communication system to keep me informed about my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast, friendly service. No pressure to purchase the additional optional work. I would highly recommend.
Fast, friendly service. No pressure to purchase the additional optional work. I would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Staffs all are Curtis and professional.Service finished in time.Over all I am satisfied by the work done by the staff. See you all next time.
Staffs all are Curtis and professional.Service finished in time.Over all I am satisfied by the work done by the staff. See you all next time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!