Reviews
Great customer service. I received service and was out earlier than promised. Thank you for also serving an additional request as well.
Great customer service. I received service and was out earlier than promised. Thank you for also serving an additional request as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hans went above and beyond to help and get everything done. He got a manager out of lunch to get done what was needed. Everything a was s great.
Hans went above and beyond to help and get everything done. He got a manager out of lunch to get done what was needed. Everything a was s great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The dealership is very clean and organized with plenty of staff available to help as needed.
The dealership is very clean and organized with plenty of staff available to help as needed.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Best service person at Southwest Lexus is Kevin Bayer, he has been my adviser for over 8 years. Very respectful, polite, knowledgeable about is job. I'm very grateful for his thorough service he always explained my service thoroughly. Highly recommend him.
Best service person at Southwest Lexus is Kevin Bayer, he has been my adviser for over 8 years. Very respectful, polite, knowledgeable about is job. I'm very grateful for his thorough service he always explained my service thoroughly. Highly recommend him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Kevin Bayer here at Lexus Southwest Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
I went in for service and after a short wait everything went excellently. Hans was fantastic and very helpful in a tough situation. He went above and beyond in ensuring my needs were met and was able to get Body repair manager to interrupt his lunch to help arrive at a perfect solution. The Body repair Manager was also fantastic in leaving his lunch to help very graciously. Super job by all involved.
I went in for service and after a short wait everything went excellently. Hans was fantastic and very helpful in a tough situation. He went above and beyond in ensuring my needs were met and was able to get Body repair manager to interrupt his lunch to help arrive at a perfect solution. The Body repair Manager was also fantastic in leaving his lunch to help very graciously. Super job by all involved.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours.
The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours. The wait time for an appointment is 2 hours.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and I apologize the wait time was longer than anticipated. I wanted to discuss your visit with you, but I am unable to look up your account with the information provided. Please contact me at 713-995-2414. Holly Kaminga, Service Director
State I spection. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A
State I spection. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Doug, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a great experience today, as always with the outstanding service representative (Marlon). Marlon is always very helpful and efficient! He is the best!!! Lexus should be proud to have him on their team! Thank you Marlon!
I had a great experience today, as always with the outstanding service representative (Marlon). Marlon is always very helpful and efficient! He is the best!!! Lexus should be proud to have him on their team! Thank you Marlon!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dennis, we're happy you found Marlon to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Our service person, Jon, was extremely excellent, Courteous, Friendly, helpful. Strongly recommend him. Very knowledgeable. The repairs would take two days and Jon set us up with a loaner car, very nice.
Our service person, Jon, was extremely excellent, Courteous, Friendly, helpful. Strongly recommend him. Very knowledgeable. The repairs would take two days and Jon set us up with a loaner car, very nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Larry, we're happy you found Jon to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sterling McCall Lexus never disappoints. Their service is exceptional. Been going there since 2016 and always do a great job. Cars come back feeling like new and their advisors are great. Especially Marlon who has been a great advisor. Their service prices are reasonable compared to other dealers and even tire changes, I?ve found them comparable to Discount Tire and Costco. As long as I buy Lexus, I?ll only go there.
Sterling McCall Lexus never disappoints. Their service is exceptional. Been going there since 2016 and always do a great job. Cars come back feeling like new and their advisors are great. Especially Marlon who has been a great advisor. Their service prices are reasonable compared to other dealers and even tire changes, I?ve found them comparable to Discount Tire and Costco. As long as I buy Lexus, I?ll only go there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are so happy to read such a great review about Lexus Southwest Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!