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Lexus of Southwest Houston

(4,954 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award

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New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since March 2006.
Since our doors opened in 1989 we have been serving as a Houston area Lexus Dealer. Every individual who walks through our doors receives an unprecedented level of customer service and a car buying experience that is truly enjoyable. Due to our high level of customer satisfaction knowledge of products and outstanding certified employees we have had the distinguished honor of being an Elite of Lexus recipient for seven of the last eleven years.
Lexus of Southwest Houston offers you the safety, simplicity, and an experience that is memorable!

Service center

Phone number (832) 871-4966

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(4,954 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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I arrived was approached immediately, my service person was told he had a customer, he responded promptly.

I arrived was approached immediately, my service person was told he had a customer, he responded promptly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service on my tire rotation. Southwest Lexus always does a great job. I like going to the dealership because you don?t know if you service your car anywhere else that place may not exist if you need to go back for whatever issues .

Excellent service on my tire rotation. Southwest Lexus always does a great job. I like going to the dealership because you don?t know if you service your car anywhere else that place may not exist if you need to go back for whatever issues .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience!

Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Experience was great at this dealership. I returned to the same sales person from 3 years ago which was great. Every thing went seamlessly easy in leasing another vehicle.

Experience was great at this dealership. I returned to the same sales person from 3 years ago which was great. Every thing went seamlessly easy in leasing another vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Excellent experience, Ezner at the Southwest Lexus dealership was great and helped me get a discount and had my car service in a very efficient manner.

Excellent experience, Ezner at the Southwest Lexus dealership was great and helped me get a discount and had my car service in a very efficient manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Prisca, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend

very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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They’re very nice to rich customers And very helpful when I had some questions

They’re very nice to rich customers And very helpful when I had some questions

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.

Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Regina, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.

The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.

Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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