Reviews
Excellent Service as always, very appreciated the attitude and dedication received by my service advisor Mr Marlon Romero
Excellent Service as always, very appreciated the attitude and dedication received by my service advisor Mr Marlon Romero
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service and clean vehicles. Nam Nguyen was great to work with! The dealership was very nice and everyone we worked with was very professional and courteous.
Excellent customer service and clean vehicles. Nam Nguyen was great to work with! The dealership was very nice and everyone we worked with was very professional and courteous.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great and easy service everyone was professional and knowledgeable from the sales rep to the Finance girl everybody was great extremely easy process I don?t really know what to say anymore.
Great and easy service everyone was professional and knowledgeable from the sales rep to the Finance girl everybody was great extremely easy process I don?t really know what to say anymore.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hunter went out of his way to make sure that my vehicle would get taken care of properly. Drop off and pick up was a breeze with no issues.
Hunter went out of his way to make sure that my vehicle would get taken care of properly. Drop off and pick up was a breeze with no issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service with a great sense of professionalism. Highly recommended to anyone looking to buy a car.
Great customer service with a great sense of professionalism. Highly recommended to anyone looking to buy a car.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very friendly and knowledgeable dealership. Fair sales and without any pressure. Accommodating to my requests for multiple viewings I will return for business again.
Very friendly and knowledgeable dealership. Fair sales and without any pressure. Accommodating to my requests for multiple viewings I will return for business again.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciated my service advisor, Kevin. He made sure that I got the best deal for my oil change.
I really appreciated my service advisor, Kevin. He made sure that I got the best deal for my oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Marlon Romero is the best thing that has ever happened to Lexus. I've had issues in the past and used to dread going to this place for maintenance because, deep down, I knew I wasn't going to receive good service. I always felt like they were doing me a favor by taking care of me. But Marlon changed the game. He was courteous, very respectful, and kind. He made me feel welcome. So, thank you, sir! I also want to mention the staff at the valet drop-off line. They are the unsung heroes. They are always very attentive and awesome! The staff at the loaner vehicle desk are always nice and courteous.
Mr. Marlon Romero is the best thing that has ever happened to Lexus. I've had issues in the past and used to dread going to this place for maintenance because, deep down, I knew I wasn't going to receive good service. I always felt like they were doing me a favor by taking care of me. But Marlon changed the game. He was courteous, very respectful, and kind. He made me feel welcome. So, thank you, sir! I also want to mention the staff at the valet drop-off line. They are the unsung heroes. They are always very attentive and awesome! The staff at the loaner vehicle desk are always nice and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had a wonderful maintenance visit at SW Lexus today. Honestly, I had given up hope with this place. I think they are on their way to becoming my fav Lexus dealership again! Marlon, thank you for your patience, kindness, and professionalism.
I had a wonderful maintenance visit at SW Lexus today. Honestly, I had given up hope with this place. I think they are on their way to becoming my fav Lexus dealership again! Marlon, thank you for your patience, kindness, and professionalism.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Made me to wait for a long time. People those who came after me also went home, l went and reminded after that only l got my car back. Car wash was not done too
Made me to wait for a long time. People those who came after me also went home, l went and reminded after that only l got my car back. Car wash was not done too
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am sorry the wait was longer than anticipated and that it was not explained to you that our car wash is currently undergoing a complete renovation and will be available again starting October 1. If you would like to come by in October, we would be happy to wash your vehicle for you. I would like to get more information about your visit and wait time, but I am not able to look up your account with the information provided. If you would like to discuss this further, please reach out to me at 713-995-2414. Holly Kaminga, Service Director