Reviews
Service dept & tech help is questionable.Took a list of things not done at purchase…still not done
Service dept & tech help is questionable.Took a list of things not done at purchase…still not done
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I?ve never been treated so courteously and professionally as I have at this dealer. Everyone at the dealership went out of their way to see that I was being serviced, and everything was to my satisfaction.
I?ve never been treated so courteously and professionally as I have at this dealer. Everyone at the dealership went out of their way to see that I was being serviced, and everything was to my satisfaction.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I have been there long time for purchase the car. I liked the service special Thiên Nguyen my dealer.
I have been there long time for purchase the car. I liked the service special Thiên Nguyen my dealer.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Salesman Van Blount was so professional in his work. He assisted with all my inquiries and provided very thorough feedback and advice regarding RX350 models. We worked together on the lease agreement and he provided superb customer service experience. Thanks Van!
Salesman Van Blount was so professional in his work. He assisted with all my inquiries and provided very thorough feedback and advice regarding RX350 models. We worked together on the lease agreement and he provided superb customer service experience. Thanks Van!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
I had a great experience with my service associate, Kevin Martinez. He was professional, courteous and very helpful throughout the entire process, He took time to explain everything clearly, answered all my questions and made sure my vehicle was properly taken care of. The serviece was efficient as always and the staff friendly and respectful. I really appreciate the excellent customer service and would definitely recommend them to others.
I had a great experience with my service associate, Kevin Martinez. He was professional, courteous and very helpful throughout the entire process, He took time to explain everything clearly, answered all my questions and made sure my vehicle was properly taken care of. The serviece was efficient as always and the staff friendly and respectful. I really appreciate the excellent customer service and would definitely recommend them to others.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience throughout the buying process. Everything was smooth and huatle-free. The dealership representative was guiding through the process. No upsell. Professional and open communication.
Great experience throughout the buying process. Everything was smooth and huatle-free. The dealership representative was guiding through the process. No upsell. Professional and open communication.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I always take my car to Southwest Lexus for repairs. The quality of work performed is very good. My service associate John kept me informed about the work needed and made certain my questions were answered. When my wait was longer than expected, he arranged a loaner car for my use. I am completely satisfied with the services provided by your team.
I always take my car to Southwest Lexus for repairs. The quality of work performed is very good. My service associate John kept me informed about the work needed and made certain my questions were answered. When my wait was longer than expected, he arranged a loaner car for my use. I am completely satisfied with the services provided by your team.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with John! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Derrick Castillo is one of the Best Customer Service agents at Group 1. His professional and expertise is great. His ask questions and is very responsive.
Derrick Castillo is one of the Best Customer Service agents at Group 1. His professional and expertise is great. His ask questions and is very responsive.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
It’s good. It’s good. It’s good. It’s good. It’s good. It’s good.
It’s good. It’s good. It’s good. It’s good. It’s good. It’s good.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
The place for ALL my RX350 services! AWESOME services! Believe in the best customer service!
The place for ALL my RX350 services! AWESOME services! Believe in the best customer service!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair