Reviews
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s nice and neat and plenty of seating available. They also decorate for the seasons!
It’s nice and neat and plenty of seating available. They also decorate for the seasons!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Maria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
All good except loaner car was too small. Should loan out the same style so customer is familiar with it.
All good except loaner car was too small. Should loan out the same style so customer is familiar with it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus has the best Service advisor! Mirra was amazing and so is Jevin and David
Lexus has the best Service advisor! Mirra was amazing and so is Jevin and David
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
As always fantastic service. Our service advisor Kevin is phenomenal and the work was done timely
As always fantastic service. Our service advisor Kevin is phenomenal and the work was done timely
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Ezra was great! He was very knowledgeable about the servicing and he got me in and out. I would recommend this dealer to other people.
Ezra was great! He was very knowledgeable about the servicing and he got me in and out. I would recommend this dealer to other people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Meagan, we're happy you found Ezra to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!
The guys in parts were so rude both , I went on sat. @ 10:00 don?t have names . I was trying to take care of something they both were so short and rude could have handle it way better , after been redirected by another employee, how to handle it by upper management.
The guys in parts were so rude both , I went on sat. @ 10:00 don?t have names . I was trying to take care of something they both were so short and rude could have handle it way better , after been redirected by another employee, how to handle it by upper management.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Abelardo, we appreciate your feedback and understand your frustration regarding the interaction with our parts team. Professionalism and respect are core values for us, and it's disappointing to hear that we fell short in this instance. We will address this internally to ensure better teamwork and transparency moving forward. Thank you for bringing this to our attention.