Reviews
Another GREAT experience! My service associate Randy was pleasant and informative. No pressure. Answered my questions and helped me prioritize services. Clean waiting area and I can't say enough about the omelet bar!!
Another GREAT experience! My service associate Randy was pleasant and informative. No pressure. Answered my questions and helped me prioritize services. Clean waiting area and I can't say enough about the omelet bar!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service at the dealership was impressive. Mirra the service advisor went above and beyond to assist me with my needs.
The service at the dealership was impressive. Mirra the service advisor went above and beyond to assist me with my needs.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I always receive the best customer service. They have an extreme attention to detail and are really great about communicating what’s going on with your car, the options and always welcome to help make it the best experience.
I always receive the best customer service. They have an extreme attention to detail and are really great about communicating what’s going on with your car, the options and always welcome to help make it the best experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service advisor with wonderful attitude and people?s skills. He is always willing, respectful and he explained the services required. I really appreciate his honesty and the experience that he brings to the table.
Great Service advisor with wonderful attitude and people?s skills. He is always willing, respectful and he explained the services required. I really appreciate his honesty and the experience that he brings to the table.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
For a shorter review: ?Kinley was absolutely fantastic! She was professional, friendly, and went above and beyond to ensure I had an excellent experience. Her communication and attention to detail were exceptional. Lexus Southwest is fortunate to have her on their team. Thank you, Kinley, for your outstanding customer service!
For a shorter review: ?Kinley was absolutely fantastic! She was professional, friendly, and went above and beyond to ensure I had an excellent experience. Her communication and attention to detail were exceptional. Lexus Southwest is fortunate to have her on their team. Thank you, Kinley, for your outstanding customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Evelyn, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
This dealership is the reason I drive a Lexus. Marlon Romero is the best service advisor ever. I have driven a Lexus for over 20 years.
This dealership is the reason I drive a Lexus. Marlon Romero is the best service advisor ever. I have driven a Lexus for over 20 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ann, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Very impressive atmosphere, the associate is very friendly and knows her work. There was no delay and my car has been riding smoothly since I got it.
Very impressive atmosphere, the associate is very friendly and knows her work. There was no delay and my car has been riding smoothly since I got it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Bringing my RX350 here for maintenance is always a breeze. My service advisor, Eduardo, was incredibly helpful, professional, and kept me updated throughout the process. Great service!
Bringing my RX350 here for maintenance is always a breeze. My service advisor, Eduardo, was incredibly helpful, professional, and kept me updated throughout the process. Great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leonardo, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Derrick was great getting me in and super on advising me. Vehicle survey was expedited quickly and Derrick advised me accordingly.
Derrick was great getting me in and super on advising me. Vehicle survey was expedited quickly and Derrick advised me accordingly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great customer service-have been a customer for 22 yrs. Derek best service rep! 15 word minimum is obnoxious request!
Great customer service-have been a customer for 22 yrs. Derek best service rep! 15 word minimum is obnoxious request!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair