Lexus of Southwest Houston

I had a very disappointing experience with this dealership?s service department. My service advisor was extremely rude, unprofessional, and had a poor attitude from the moment I arrived. Throughout the service process, I received absolutely no communication. No one called to let me know when my car was ready, and I had to call several times myself just to get an update. To make matters worse, no one answered the phone. I even requested to switch to a different advisor due to the poor treatment, but my request was completely ignored. When I finally picked up my car, nobody explained what work had been performed or reviewed the service with me. On top of that, I had to wait approximately 40 minutes for valet to bring my car around. This entire experience reflects poor communication, poor customer service, and poor business management. I will definitely be reaching out to Lexus Corporate regarding this matter, as this level of service is unacceptable and does not reflect the standards I expect from the Lexus brand.

Jose was so good He scheduled all the recalls and oil change in 1 shot without a reservation Although the wait was long 4 hours

VERY PLEASANT EXPERIENCE. THE ADVISOR WAS VERY PLEASANT AND POLITE AND PROFESSIONAL. HIS NAME IS HUNTER. THE ENVIRONMENT IS BEAUTIFUL. HAVE I REACHED THE TWENTY FIVE WORD LIMIT.

I drove to Houston from another town, for a family event and next day noticed low tire pressure and took vehicle to this dealership - they were truly extremely busy - I had no appointment as it kinda happened as an emergency - i was in and out in less than 30 min , and received text update in 10-15 min and tire was replaced car ready in less than 90 min! I cannot thank the team enough for this outstanding work they are doing- great work - keep going . My special gratitude to Kevin Martinez-you are the best! You exhibit very high level of professionalism, God bless you

The dealership has provided me an excellent service. I will recommend them to my friends

I always have a great experience in the Service Department - friendly, knowledgeable, and informative! I?ve been coming here for at least 20 years. I wouldn?t go anywhere else!

Customer Service is always top notch! Marlon is a great advisors and always explains in great detail! Great dealership to visit for buying and service & Love my Lexus!

Our salesman Yasser, was very professional, knowledgeable and easy to work with. He listened well and made our buying process very simple! He made our decision as easy as possible.

I always receive above and beyond customer service from my service provider Ms. Kinley Rushing.

While it too little longer than I had hoped, my advisor Stephanie went above and beyond by noticing their was a recall On my car and had that recall done. Thank u Stephanie