Reviews
Avoid using Kevin Bauyer as a Service Advisor. Very combative when asking simple questions about the vehicle and process of service when automated system was down. Unprofessional and horrible customer service. The only reason the overall rating wasn?t a 1 is because the manager did apologize on his behalf and provided me with information of a better service advisor in the future. He was accommodating as well!
Avoid using Kevin Bauyer as a Service Advisor. Very combative when asking simple questions about the vehicle and process of service when automated system was down. Unprofessional and horrible customer service. The only reason the overall rating wasn?t a 1 is because the manager did apologize on his behalf and provided me with information of a better service advisor in the future. He was accommodating as well!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I brought my car in for service and has an exceptional experience. My service advisor, Jeff made sure that all issues were discussed with me and services were performed as expected. I will definitely be back for any future service needed in my car. Please make sure that Jeff goes no where as he is a gem to your brand.
I brought my car in for service and has an exceptional experience. My service advisor, Jeff made sure that all issues were discussed with me and services were performed as expected. I will definitely be back for any future service needed in my car. Please make sure that Jeff goes no where as he is a gem to your brand.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kinley was my service advisor and she has always been so helpful and professional. I truly enjoyed my experience at Lexus southwest because of Kinley! She?s an amazing advisor and I?ll continue to work with her !!
Kinley was my service advisor and she has always been so helpful and professional. I truly enjoyed my experience at Lexus southwest because of Kinley! She?s an amazing advisor and I?ll continue to work with her !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I love Lexus sterling mccall. They are are cordial and receptive to their customers. Kelly was very knowledgeable about what was going on with my car. They are very timely on the repairs. They work quickly and make you very comfortable while you wait. They are top rate repair and customer service.
I love Lexus sterling mccall. They are are cordial and receptive to their customers. Kelly was very knowledgeable about what was going on with my car. They are very timely on the repairs. They work quickly and make you very comfortable while you wait. They are top rate repair and customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was very impressed with the dealership. Good pricing on the vehicles. Fantastic salesperson. Made the experience enjoyable.
I was very impressed with the dealership. Good pricing on the vehicles. Fantastic salesperson. Made the experience enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I’ve purchased my last three vehicles from Lexus Southwest, and that says a lot about the overall experience here. It’s not just the sales team that keeps me coming back, the service department is a major reason as well. I’ve been working with service advisor Jose Gutierrez for the past few years, and I really appreciate his professionalism, friendliness, and the way he takes the time to fully understand my concerns and make sure everything is handled properly.
I’ve purchased my last three vehicles from Lexus Southwest, and that says a lot about the overall experience here. It’s not just the sales team that keeps me coming back, the service department is a major reason as well. I’ve been working with service advisor Jose Gutierrez for the past few years, and I really appreciate his professionalism, friendliness, and the way he takes the time to fully understand my concerns and make sure everything is handled properly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you have any further questions, please don't hesitate to reach out!
I love take my car here for service and would recommend to friends and family come here.
I love take my car here for service and would recommend to friends and family come here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My car in for service my service contact was Hunter took care of issue and kept in contact with me regarding part order status, loaner car and when my car would be ready. Great service! Thank you
My car in for service my service contact was Hunter took care of issue and kept in contact with me regarding part order status, loaner car and when my car would be ready. Great service! Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Katherine, we're happy you found Hunter to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and it was done in a timely fashion. The service rep, Kevin, was great and kept me informed the entire time. Overall, a great experience
Great service and it was done in a timely fashion. The service rep, Kevin, was great and kept me informed the entire time. Overall, a great experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Amazing rep, quick and thorough. Would highly recommend to friends for additional services in the future.
Amazing rep, quick and thorough. Would highly recommend to friends for additional services in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!