Reviews
Service writer, Stephanie, was absolutely fantastic. Car was vacuum and washed before delivering after service. Very professional service department. Nice lounging area.
Service writer, Stephanie, was absolutely fantastic. Car was vacuum and washed before delivering after service. Very professional service department. Nice lounging area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was brief or still in communication, they responded really fast , sent me a personalized video of a car I was interested in, it was very good experience, I will be in touch with them for sure
It was brief or still in communication, they responded really fast , sent me a personalized video of a car I was interested in, it was very good experience, I will be in touch with them for sure
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service and nice and clean environment. Fast service and clear service advice. No hidden cost. Marlon Romero is the best service advisor who is professionally know the car and what you needs.
Great service and nice and clean environment. Fast service and clear service advice. No hidden cost. Marlon Romero is the best service advisor who is professionally know the car and what you needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Love Sterling McCall! Excellent service,. Love Kinley, she is awesome! She did a great job taking care of her customer, always with a smile!
Love Sterling McCall! Excellent service,. Love Kinley, she is awesome! She did a great job taking care of her customer, always with a smile!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with Kinley! Please don't hesitate to reach out if there's anything additional we can do for you.
Seamless from arrival to done. The service writer was accurate about what was needed and the costs. He stayed in contact with me and I was in and out.
Seamless from arrival to done. The service writer was accurate about what was needed and the costs. He stayed in contact with me and I was in and out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Richard, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time
The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Easy to book an appointment when you arrive I take care of you right on time and communication is great
Easy to book an appointment when you arrive I take care of you right on time and communication is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Candie, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recommend.
Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!
My Advisor Steven Silva is the main reason I bring my car here - he is professional, courteous and extremely knowledgeable. People make the experience worthwhile
My Advisor Steven Silva is the main reason I bring my car here - he is professional, courteous and extremely knowledgeable. People make the experience worthwhile
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Omar, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you have any further questions, please don't hesitate to reach out!
Excellent overall experience! Jose Gutierrez, my service advisor, always does a great job in helping me get my vehicle serviced and in top performance. I will continue to come back for my vehicle needs.
Excellent overall experience! Jose Gutierrez, my service advisor, always does a great job in helping me get my vehicle serviced and in top performance. I will continue to come back for my vehicle needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Roland, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!