Lexus of Southwest Houston

I’ve had 4 years of experience with Lexus of southwest Houston and have always had amazing customer service. I highly recommend this dealership to anyone looking to buy a Lexus!

My experience was exceptional and happened really fast and yet there wasn’t a step missed from searching for a car to the application process to finance. Great salesman and team!

Nice facility, good workstations, timely service and helpful advisors. Shoutout to Marlon. Pricing was reasonable.

I?m from south western part of Louisiana, it took no time to get the vehicle I wanted I was stuck in traffic longer than I was at the dealership!!! Please go see Farzad Askari?

Josh continues to be courteous and professional in answering all questions! Knowing he?s knowledgeable and explaining what service will be done has been very important!

What in the world has happened to the service department. My initial appointment was on the 13th. When I arrived I sat in line for 25 minutes without anyone checking me in and I tried to call to complain to a service manager after waiting for 10 minutes I was told a manager was not available and one would call me back. Manager didn?t call. I rescheduled thru my service advisor for an appointment the next day. While I was texted a link to check on the status of my car, no one ever updated the status. After 2 and half hours of the link showing that the service work had not been started , I decided to leave and founded out that my car was ready and apparently had been ready for some time. Due to the poor back to back poor performances I probably won?t use this dealership again.

I am only NOT giving one stars because I feel compelled to say they did do the oil change. I did not purchase my Lexus from here - I purchased it from the Lexus in Clear Lake which was a FABULOUS experience. VERY luxury oriented. My review here is for the service department. The service here is like going to a Kia dealership. I have had over two decades of luxury vehicles - mostly Audi and Cadillac. THIS IS BY FAR THE WORST DEALERSHIP YOU CAN GO TOO! Let's start with the pull in. You pull in to this dim bull pen. NO WELCOME. Extremely outdated. Had to wait in car 10 min to be told where to pull up too. This is NOT the first time this has happened here. I am used to a service advisor greeting and giving me a plan. Second - Don't expect a loaner like EVERY OTHER luxury dealer. You have to wait. TWO hours or get a ride. I have NEVER ONCE had an oil change or service at Audi and not gotten a loaner togo about my day. Third - The OVER RUN - OUT DATED - waiting room. IT IS PACKED TO THE BRIM with people (because the dealership can't afford loaner cars). Relax while you wait at an outdated wooden desk. Do you want snacks??? Perfect - go ask an attendant who monitors snack consumption to make sure they don't give too much. Fourth - Want Status of your car? Don't worry they will send you a link that never updates. It shows arrive the whole entire time. I paid for Lexus extended service package but don't worry it BARELY COVERS ANYTHING!!!!!! Got a text with a ton of charges to the tune of about $1500 on top of the warranty. All of it is insane. I promise you go to any Sewell dealerships and you will understand how horrible this place is. NEVER AGAIN!

The customer service was very professional and the technicians are very skilled. They take excellent are of your cars and treat the customers with respect.

Fast and friendly service. The process was real easy . We'll gladly continue to do business with this organization.

Jerry was very responsive and helpful in explaining features on the car. My only criticism was the expectations d push to finish paperwork in a quick time frame. Instructions don’t to do it on your phone then I arrived at dealer and told to do it on the phone versus with a financial person. My friend insisted that they review with me in person. They did follow thru. Car is nice. A lot to process at one time. Reading a little each day. Gas tank much smaller than my Mercedes. I do not like that.