Reviews
State I spection. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A
State I spection. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A. A
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a great experience today, as always with the outstanding service representative (Marlon). Marlon is always very helpful and efficient! He is the best!!! Lexus should be proud to have him on their team! Thank you Marlon!
I had a great experience today, as always with the outstanding service representative (Marlon). Marlon is always very helpful and efficient! He is the best!!! Lexus should be proud to have him on their team! Thank you Marlon!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our service person, Jon, was extremely excellent, Courteous, Friendly, helpful. Strongly recommend him. Very knowledgeable. The repairs would take two days and Jon set us up with a loaner car, very nice.
Our service person, Jon, was extremely excellent, Courteous, Friendly, helpful. Strongly recommend him. Very knowledgeable. The repairs would take two days and Jon set us up with a loaner car, very nice.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sterling McCall Lexus never disappoints. Their service is exceptional. Been going there since 2016 and always do a great job. Cars come back feeling like new and their advisors are great. Especially Marlon who has been a great advisor. Their service prices are reasonable compared to other dealers and even tire changes, I?ve found them comparable to Discount Tire and Costco. As long as I buy Lexus, I?ll only go there.
Sterling McCall Lexus never disappoints. Their service is exceptional. Been going there since 2016 and always do a great job. Cars come back feeling like new and their advisors are great. Especially Marlon who has been a great advisor. Their service prices are reasonable compared to other dealers and even tire changes, I?ve found them comparable to Discount Tire and Costco. As long as I buy Lexus, I?ll only go there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car had a scratch. Paid 150 for buffing, which is a lot for that, still was not satisfy after paying that amount. Not happy with the work.
Car had a scratch. Paid 150 for buffing, which is a lot for that, still was not satisfy after paying that amount. Not happy with the work.
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- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was greeted from the time I stepped into the service department, I was greeted with a warm Welcome. Everyone was very professional and very courteous. I truly had a very outstanding experience..
I was greeted from the time I stepped into the service department, I was greeted with a warm Welcome. Everyone was very professional and very courteous. I truly had a very outstanding experience..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My service representative Kevin was awesome keeping up to date. And the service was in and out
My service representative Kevin was awesome keeping up to date. And the service was in and out
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Kevin to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Chet was awesome. We went to purchase a certified Preowned and we left with a brand new 5 mile vehicle. Finance was a bit slow, but it was a busy Saturday.
Chet was awesome. We went to purchase a certified Preowned and we left with a brand new 5 mile vehicle. Finance was a bit slow, but it was a busy Saturday.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car had a scratch. Paid 150 for buffing, which is a lot for that, still was not satisfy after paying that amount. Not happy with the work.
Car had a scratch. Paid 150 for buffing, which is a lot for that, still was not satisfy after paying that amount. Not happy with the work.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hunter Bassett is by far the best service advisor I’ve had. Excellent, proactive and timely service each time and customer oriented. ,
Hunter Bassett is by far the best service advisor I’ve had. Excellent, proactive and timely service each time and customer oriented. ,
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair