Lexus of Southwest Houston

I am only NOT giving one stars because I feel compelled to say they did do the oil change. I did not purchase my Lexus from here - I purchased it from the Lexus in Clear Lake which was a FABULOUS experience. VERY luxury oriented. My review here is for the service department. The service here is like going to a Kia dealership. I have had over two decades of luxury vehicles - mostly Audi and Cadillac. THIS IS BY FAR THE WORST DEALERSHIP YOU CAN GO TOO! Let's start with the pull in. You pull in to this dim bull pen. NO WELCOME. Extremely outdated. Had to wait in car 10 min to be told where to pull up too. This is NOT the first time this has happened here. I am used to a service advisor greeting and giving me a plan. Second - Don't expect a loaner like EVERY OTHER luxury dealer. You have to wait. TWO hours or get a ride. I have NEVER ONCE had an oil change or service at Audi and not gotten a loaner togo about my day. Third - The OVER RUN - OUT DATED - waiting room. IT IS PACKED TO THE BRIM with people (because the dealership can't afford loaner cars). Relax while you wait at an outdated wooden desk. Do you want snacks??? Perfect - go ask an attendant who monitors snack consumption to make sure they don't give too much. Fourth - Want Status of your car? Don't worry they will send you a link that never updates. It shows arrive the whole entire time. I paid for Lexus extended service package but don't worry it BARELY COVERS ANYTHING!!!!!! Got a text with a ton of charges to the tune of about $1500 on top of the warranty. All of it is insane. I promise you go to any Sewell dealerships and you will understand how horrible this place is. NEVER AGAIN!

The customer service was very professional and the technicians are very skilled. They take excellent are of your cars and treat the customers with respect.

Fast and friendly service. The process was real easy . We'll gladly continue to do business with this organization.

Jerry was very responsive and helpful in explaining features on the car. My only criticism was the expectations d push to finish paperwork in a quick time frame. Instructions don’t to do it on your phone then I arrived at dealer and told to do it on the phone versus with a financial person. My friend insisted that they review with me in person. They did follow thru. Car is nice. A lot to process at one time. Reading a little each day. Gas tank much smaller than my Mercedes. I do not like that.

Service dept & tech help is questionable.Took a list of things not done at purchase…still not done

I?ve never been treated so courteously and professionally as I have at this dealer. Everyone at the dealership went out of their way to see that I was being serviced, and everything was to my satisfaction.

I have been there long time for purchase the car. I liked the service special Thiên Nguyen my dealer.

Salesman Van Blount was so professional in his work. He assisted with all my inquiries and provided very thorough feedback and advice regarding RX350 models. We worked together on the lease agreement and he provided superb customer service experience. Thanks Van!

I had a great experience with my service associate, Kevin Martinez. He was professional, courteous and very helpful throughout the entire process, He took time to explain everything clearly, answered all my questions and made sure my vehicle was properly taken care of. The serviece was efficient as always and the staff friendly and respectful. I really appreciate the excellent customer service and would definitely recommend them to others.

Great experience throughout the buying process. Everything was smooth and huatle-free. The dealership representative was guiding through the process. No upsell. Professional and open communication.