Reviews
The rep Steven is very knowledgeable and helpful. He showed me the videos about why things needed repair. The rest area is comfortable. Thanks.
The rep Steven is very knowledgeable and helpful. He showed me the videos about why things needed repair. The rest area is comfortable. Thanks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very satisfied with Randy’s assistance in explaining details pre-service and the work performed by your Service Department.
Very satisfied with Randy’s assistance in explaining details pre-service and the work performed by your Service Department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My car salesman Rolle,was outstanding: personable, reliable, followed through with everything he promised to do...my buying was seamless. This is my second car from Sterling McCall and future cars will be bought at this location. Friend already bought new SUV here.
My car salesman Rolle,was outstanding: personable, reliable, followed through with everything he promised to do...my buying was seamless. This is my second car from Sterling McCall and future cars will be bought at this location. Friend already bought new SUV here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I really enjoyed the facility. This last appointment was disappointing because we had to wait for almost 30 minutes and the advisor still didn't come. It was an appointment, not a walk in visit. Car wash wasn't available and a raincheck was given.
I really enjoyed the facility. This last appointment was disappointing because we had to wait for almost 30 minutes and the advisor still didn't come. It was an appointment, not a walk in visit. Car wash wasn't available and a raincheck was given.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the wait time and the unavailability of the car wash during your appointment. We strive for professionalism and respect in our service, and I appreciate your patience. Your comments will help us improve our teamwork and ensure a better experience in the future.
Marlin is ALWAYS on top of things!! He gets right to work always with a smile! We really like him and his service as well as Lexus.
Marlin is ALWAYS on top of things!! He gets right to work always with a smile! We really like him and his service as well as Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston
I brought my car in for maintenance.Marlon provided me a loaner vehicle since my car wasn?t going to be ready in about four hours.The loaner was a very nice car too. When my car was ready,I received a text message.
I brought my car in for maintenance.Marlon provided me a loaner vehicle since my car wasn?t going to be ready in about four hours.The loaner was a very nice car too. When my car was ready,I received a text message.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hans did great work and was very responsive. I was very impressed by his attention to detail and willingness to answer questions at various times. Many thanks !
Hans did great work and was very responsive. I was very impressed by his attention to detail and willingness to answer questions at various times. Many thanks !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Always takes care of needs and services and the waiting rooms are great the advisors are always on point and willing to assist and everything you need
Always takes care of needs and services and the waiting rooms are great the advisors are always on point and willing to assist and everything you need
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
It was top class service! Fast knowledgeable techs and very professional and polite. Got a very nice loaner as well. Im very pleased with this dealership services
It was top class service! Fast knowledgeable techs and very professional and polite. Got a very nice loaner as well. Im very pleased with this dealership services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maria, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Very good service, very nice person , very professional , working hard, on time , will prefer our friends and family. The facility is very clean, good service
Very good service, very nice person , very professional , working hard, on time , will prefer our friends and family. The facility is very clean, good service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!