Reviews
Even though the weight was very long, a total of two hours and 20 minutes for an oil change my advisor. Randy was very good about keeping me updated.
Even though the weight was very long, a total of two hours and 20 minutes for an oil change my advisor. Randy was very good about keeping me updated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marlon has always been exceptional in his delivery of service. Consistency with high standards & exceptional customer service are his assets. He is warm , and compassionate to his customers.
Marlon has always been exceptional in his delivery of service. Consistency with high standards & exceptional customer service are his assets. He is warm , and compassionate to his customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
Steven was a great service advisor! He communicated everything in a timely manner and I will definitely come back because his excellent service. 10/10 Only negative my car had been there a week and sat under a tree for a little bit of the time and it wasn?t washed, so there were twigs and such on the car. Slightly disappointing but considering the service, it gets a pass.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi ChiChi, thank you for your kind words about Steven! We're thrilled to hear that his communication and service made a positive impact on your experience. We understand your frustration regarding the cleanliness of your car and appreciate your feedback. We strive for professionalism and respect in all aspects of our service, and your comments will help us improve. We look forward to seeing you again!
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Amy, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
This dealership has friendly staff and very clean waiting areas and restrooms. Always have a pot of fresh coffee and snacks to enjoy while you wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Thank you, and have a fantastic day!
It’s nice and neat and plenty of seating available. They also decorate for the seasons!
It’s nice and neat and plenty of seating available. They also decorate for the seasons!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Maria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
All good except loaner car was too small. Should loan out the same style so customer is familiar with it.
All good except loaner car was too small. Should loan out the same style so customer is familiar with it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus has the best Service advisor! Mirra was amazing and so is Jevin and David
Lexus has the best Service advisor! Mirra was amazing and so is Jevin and David
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
As always fantastic service. Our service advisor Kevin is phenomenal and the work was done timely
As always fantastic service. Our service advisor Kevin is phenomenal and the work was done timely
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!