Reviews
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They’re very nice to rich customers And very helpful when I had some questions
They’re very nice to rich customers And very helpful when I had some questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.
Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Service representative is very professional, friendly, waiting room is comfortable , waiting time is reasonable, The whole process is smooth and efficient. Overall is great. It is a good experience.
Service representative is very professional, friendly, waiting room is comfortable , waiting time is reasonable, The whole process is smooth and efficient. Overall is great. It is a good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tai, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience, Great customer service, Great service. Quality work. Hans was absolutely Great. See you at the next service.
Great experience, Great customer service, Great service. Quality work. Hans was absolutely Great. See you at the next service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Service is always great. Wouldn't even consider going anywhere else. Very easy to schedule appointments.
Service is always great. Wouldn't even consider going anywhere else. Very easy to schedule appointments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brenda, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Exceptional. Gilbert is the best. Very professional, knowledgeable and patient. He was able to answer any question i asked if him. I will definitely reach out to him again for my next car purchase
Exceptional. Gilbert is the best. Very professional, knowledgeable and patient. He was able to answer any question i asked if him. I will definitely reach out to him again for my next car purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chantel, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out to us if there's anything more we can do!
Every time I’ve been to the service dept.i have always been treated with respect and like my concerns were important to them. Employees well trained!
Every time I’ve been to the service dept.i have always been treated with respect and like my concerns were important to them. Employees well trained!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!