Reviews
What Hines was the assigned person for my Lexus check up. He was very thorough and went over everything with me. He stayed in touch and my work was completed and my car drives great! I bought my car from this Lexus dealership and have taken it here every time to be serviced. I went to another Lexus dealership several months ago, and was not pleased and returned. I appreciate the atmosphere and I am very thankful for the communication. Thank you Hans and it was a nice surprise that my car looked much nicer when I left and when I brought it in.
What Hines was the assigned person for my Lexus check up. He was very thorough and went over everything with me. He stayed in touch and my work was completed and my car drives great! I bought my car from this Lexus dealership and have taken it here every time to be serviced. I went to another Lexus dealership several months ago, and was not pleased and returned. I appreciate the atmosphere and I am very thankful for the communication. Thank you Hans and it was a nice surprise that my car looked much nicer when I left and when I brought it in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Dealing with Chris was a pleasure. Lexus Southwest Houston had a very good selection of cars to choose from.
Dealing with Chris was a pleasure. Lexus Southwest Houston had a very good selection of cars to choose from.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Professional, quick, and courteous staff. Highly recommend this location, especially their service department. Never neglected and always white glove service.
Professional, quick, and courteous staff. Highly recommend this location, especially their service department. Never neglected and always white glove service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Last service was not satisfied at all, but this time was smooth and quick. The rep took care of us this time was very kind.
Last service was not satisfied at all, but this time was smooth and quick. The rep took care of us this time was very kind.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I recommend buying from this dealership. I bought a brand new vehicle thanks to my sale guy Chet Sourn as he provided great service from recommendation and working with me on pricing! He didn?t see annoy or irritate when I negotiate or asked lots of questions. Would recommend Chet if you visit the Lexus Southwest Houston dealership.
I recommend buying from this dealership. I bought a brand new vehicle thanks to my sale guy Chet Sourn as he provided great service from recommendation and working with me on pricing! He didn?t see annoy or irritate when I negotiate or asked lots of questions. Would recommend Chet if you visit the Lexus Southwest Houston dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dylan, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!
Service staff very customer oriented. Kevin Martínez is always attentive and prepared with solutions to get you in/out as quickly as possible. He is always professional and efficient and approaches your appointment with a sense of urgency providing constant communication.
Service staff very customer oriented. Kevin Martínez is always attentive and prepared with solutions to get you in/out as quickly as possible. He is always professional and efficient and approaches your appointment with a sense of urgency providing constant communication.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Vehicle was serviced as expected. Will keep using this dealership. Staff and service adviser was able to assist and answer questions. No other comments at this time.
Vehicle was serviced as expected. Will keep using this dealership. Staff and service adviser was able to assist and answer questions. No other comments at this time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus service center in Southwest Houston provides excellent customer services, everything is on top level - high quality, professional, fast, takes care of everything you need, I am very happy with their services.
Lexus service center in Southwest Houston provides excellent customer services, everything is on top level - high quality, professional, fast, takes care of everything you need, I am very happy with their services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
waiting long time poor explantion ,need more coustomer sevice , too long to wait , not proper guidnce
waiting long time poor explantion ,need more coustomer sevice , too long to wait , not proper guidnce
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The service personnel that serve these vehicles are buried knowledgeable of the vehicles they work on all good.
The service personnel that serve these vehicles are buried knowledgeable of the vehicles they work on all good.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair