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Lexus of Southwest Houston

(5,328 reviews)
Visit Lexus of Southwest Houston
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award

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New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

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About our dealership

This seller has been on Cars.com since March 2006.
Since our doors opened in 1989 we have been serving as a Houston area Lexus Dealer. Every individual who walks through our doors receives an unprecedented level of customer service and a car buying experience that is truly enjoyable. Due to our high level of customer satisfaction knowledge of products and outstanding certified employees we have had the distinguished honor of being an Elite of Lexus recipient for seven of the last eleven years.
Lexus of Southwest Houston offers you the safety, simplicity, and an experience that is memorable!

Service center

Phone number (832) 871-4966

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(5,328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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Lexus Southwest has always gone above and beyond to help me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my second car with them and well as my mom’s second car and they continue to go over and beyond to help us at all times. We’ve even sent 9 friends to get cars from this dealership . I can’t recommend them enough .

Lexus Southwest has always gone above and beyond to help me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my second car with them and well as my mom’s second car and they continue to go over and beyond to help us at all times. We’ve even sent 9 friends to get cars from this dealership . I can’t recommend them enough .

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everything always is perfect at this dealorship.Staff and facilties are top notch. I never have to wait. No one is pushy and in fact are quite the opposite.

Everything always is perfect at this dealorship.Staff and facilties are top notch. I never have to wait. No one is pushy and in fact are quite the opposite.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I went in for 5000 mile service and it went very smoothly. One happy customer. Thank you!

I went in for 5000 mile service and it went very smoothly. One happy customer. Thank you!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Mirra does an awesome job. Mirra delivered outstanding, transparent service at the Lexus dealership. She kept me informed every step of the way, made maintenance stress-free, and showed top-tier professionalism.

Mirra does an awesome job. Mirra delivered outstanding, transparent service at the Lexus dealership. She kept me informed every step of the way, made maintenance stress-free, and showed top-tier professionalism.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Kristin Balli Coombs was absolutely amazing throughout the financing process! She was professional, knowledgeable, personable, and incredibly helpful. She made everything easy to understand and ensured the entire process was smooth, stress-free, and seamless. Her attention to detail and outstanding customer service truly made a difference. I couldn?t have asked for a better experience! Kristin is a true asset to the team, and I highly recommend her.

Kristin Balli Coombs was absolutely amazing throughout the financing process! She was professional, knowledgeable, personable, and incredibly helpful. She made everything easy to understand and ensured the entire process was smooth, stress-free, and seamless. Her attention to detail and outstanding customer service truly made a difference. I couldn?t have asked for a better experience! Kristin is a true asset to the team, and I highly recommend her.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Chris Gardner made purchasing my Lexus an absolutely wonderful experience! He was professional, knowledgeable, friendly, and went above and beyond to make the entire process smooth and stress-free. His customer service was exceptional, and he truly made me feel valued as a customer. I absolutely love my Lexus and highly recommend Chris to anyone looking to purchase a vehicle. Five stars all the way! ?????

Chris Gardner made purchasing my Lexus an absolutely wonderful experience! He was professional, knowledgeable, friendly, and went above and beyond to make the entire process smooth and stress-free. His customer service was exceptional, and he truly made me feel valued as a customer. I absolutely love my Lexus and highly recommend Chris to anyone looking to purchase a vehicle. Five stars all the way! ?????

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side.

Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Told by Lexus competitor that all my air actuators were showing error messages and so entire dashboard would have to be removed and ?HVAC box assembly? needed to be replaced. Cost over $5k. Lexus Southwest found no error codes and unit is now acting as designed. (Unfortunately does not necessarily mean problem will not come back - hot air passenger side/cold air driver side.)

Told by Lexus competitor that all my air actuators were showing error messages and so entire dashboard would have to be removed and ?HVAC box assembly? needed to be replaced. Cost over $5k. Lexus Southwest found no error codes and unit is now acting as designed. (Unfortunately does not necessarily mean problem will not come back - hot air passenger side/cold air driver side.)

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Paul, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Excellent service. Lovely dealership , attention to detail. Can get very busy at times. Clean dealership area. Plenty of seating with complimentary WiFi. Will always be back

Excellent service. Lovely dealership , attention to detail. Can get very busy at times. Clean dealership area. Plenty of seating with complimentary WiFi. Will always be back

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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Amazing service! Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to have a pleasant experience doing so.

Amazing service! Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to have a pleasant experience doing so.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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