Lexus of Southwest Houston

I really appreciated my service advisor, Kevin. He made sure that I got the best deal for my oil change.

Mr. Marlon Romero is the best thing that has ever happened to Lexus. I've had issues in the past and used to dread going to this place for maintenance because, deep down, I knew I wasn't going to receive good service. I always felt like they were doing me a favor by taking care of me. But Marlon changed the game. He was courteous, very respectful, and kind. He made me feel welcome. So, thank you, sir! I also want to mention the staff at the valet drop-off line. They are the unsung heroes. They are always very attentive and awesome! The staff at the loaner vehicle desk are always nice and courteous.

I had a wonderful maintenance visit at SW Lexus today. Honestly, I had given up hope with this place. I think they are on their way to becoming my fav Lexus dealership again! Marlon, thank you for your patience, kindness, and professionalism.

Made me to wait for a long time. People those who came after me also went home, l went and reminded after that only l got my car back. Car wash was not done too

It was very pleasant . The salesmen were very friendly and helpful. They answered all of my questions about the car and especially about the radio, air conditioning, etc

Made a last minute appt for oil change due to a good coupon and they got me in and out fairly quickly. It was a really good deal!

I had an excellent experience with Lexus service advisor Kevin Martinez. Kevin was professional, courteous, knowledgeable, and made the entire service process easy and stress-free. He kept me informed throughout the visit, explained everything clearly, and made sure all my questions were answered. It?s clear that Kevin genuinely cares about his customers and takes pride in providing exceptional service. His attention to detail and friendly attitude really stood out. I truly appreciate the way he handled everything and will definitely be requesting Kevin for my future service visits. Thank you, Kevin, for making my Lexus service experience such a great one!

My experience today was a very good one. Stephen helped me through the process seamlessly.

Marlon Romero service writer is thorough and attentive. He takes pride in and goes above and beyond making sure your vehicle needs are taken care of

I brought my 2011 Lexus RX 350 in to have the battery replaced. My service advisor, Steven Silver, was very friendly and professional. He clearly explained the price and the estimated time needed to replace the battery. He also performed multiple checks on my vehicle and provided me with clear and detailed updates about everything he found. Steven Silver provided excellent customer service throughout the entire process. I really appreciate his help and professionalism. I would give him a **10 out of 10** for his outstanding customer service!