Reviews
Donovan Thomas was an exceptional salesman! He was courteous, genuine, and very professional. The dealership was exceptional. Everyone was attentive and friendly. đź’Ż
Donovan Thomas was an exceptional salesman! He was courteous, genuine, and very professional. The dealership was exceptional. Everyone was attentive and friendly. đź’Ż
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service! Consistent and professional. Greeted by my service specialist, time frame of service is always correct, including maintenance and repairs. Ask for Kinley Facilities are clean and many different seating areas.
Excellent service! Consistent and professional. Greeted by my service specialist, time frame of service is always correct, including maintenance and repairs. Ask for Kinley Facilities are clean and many different seating areas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nice dealer , they cleaned my car well and serviced . I drive a Lexus gx 550 in nebula grey. The restrooms are clean as well and have snacks
Nice dealer , they cleaned my car well and serviced . I drive a Lexus gx 550 in nebula grey. The restrooms are clean as well and have snacks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent customer service by Hunter and Lexus service staff. The service technician, Hunter is customer intuitive and the service staff delivered very timely completion.thanks!
Excellent customer service by Hunter and Lexus service staff. The service technician, Hunter is customer intuitive and the service staff delivered very timely completion.thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin Martinez is always on his game. This location is not nearest to me but when you experience top notch service it?s worth a drive for that peace of mind and level of professionalism.
Kevin Martinez is always on his game. This location is not nearest to me but when you experience top notch service it?s worth a drive for that peace of mind and level of professionalism.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s always a pleasure bringing my car back to Lexus, whether it’s for service or just routine maintenance. You guys get me right every single time, and the customer service never disappoints! I truly appreciate the care and attention you put into making sure my car is taken care of. I wouldn’t have it any other way!
It’s always a pleasure bringing my car back to Lexus, whether it’s for service or just routine maintenance. You guys get me right every single time, and the customer service never disappoints! I truly appreciate the care and attention you put into making sure my car is taken care of. I wouldn’t have it any other way!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin my service advisor was very professional,polite considerate of my time. I highly.recommend!
Kevin my service advisor was very professional,polite considerate of my time. I highly.recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Lexus Southwest Houston! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent dealership! Marlon is the best. I have been taking my car there for 20 years and I have never had a problem with their work.
Excellent dealership! Marlon is the best. I have been taking my car there for 20 years and I have never had a problem with their work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor Josh was very helpful and kept me informed of the progress. He also connected me with Safe Tech Automotive to repair some stone chips. Having drinks and snacks available while waiting for service is appreciated.
My service advisor Josh was very helpful and kept me informed of the progress. He also connected me with Safe Tech Automotive to repair some stone chips. Having drinks and snacks available while waiting for service is appreciated.
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- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're glad to hear that Josh provided excellent service and kept you informed. It's great to know you enjoyed the drinks and snacks while waiting. We appreciate your feedback and look forward to serving you again! Joey Dupuis General Manager Lexus Southwest Houston (713) 995-2600 [email protected]
I have had several Lexus in the past and will continue to buy them. This is due in no small part to the service department. They?re unfailingly honest, friendly, and helpful. Once I had an engine light on. They had my car for several days trying to figure out this nebulous problem. Turned out to be my gas cap. I had a loaner from them the entire time. They could have lied and told me it was something serious but they did not! Forever earned my loyalty that day. Their prices are also reasonable and the lobby and free loaners are great.
I have had several Lexus in the past and will continue to buy them. This is due in no small part to the service department. They?re unfailingly honest, friendly, and helpful. Once I had an engine light on. They had my car for several days trying to figure out this nebulous problem. Turned out to be my gas cap. I had a loaner from them the entire time. They could have lied and told me it was something serious but they did not! Forever earned my loyalty that day. Their prices are also reasonable and the lobby and free loaners are great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Madalyne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston