Reviews
Service Representative Outstanding. Facilities are excellent and everyone encountered most courteous & professional . The staff ensures that work is completed in a timely manner.
Service Representative Outstanding. Facilities are excellent and everyone encountered most courteous & professional . The staff ensures that work is completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My advisor Kelly did a great job communicating with me in a timely manner! Thanks again for taking care of me!
My advisor Kelly did a great job communicating with me in a timely manner! Thanks again for taking care of me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jerry Chen and the Lexus Southwest team did an incredible job of answering our questions, accommodating our needs, and providing honest, transparent pricing. He understood our pricing expectations from the start and met us at a number to get the deal closed. Didn’t experience any pressure tactics. Let us take our time with making sure we were making the right decision. 10/10 would recommend Jerry and Lexus Southwest to anyone looking for a new car.
Jerry Chen and the Lexus Southwest team did an incredible job of answering our questions, accommodating our needs, and providing honest, transparent pricing. He understood our pricing expectations from the start and met us at a number to get the deal closed. Didn’t experience any pressure tactics. Let us take our time with making sure we were making the right decision. 10/10 would recommend Jerry and Lexus Southwest to anyone looking for a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good service rep who kept us informed on the requested service status and was very helpful on getting the best deal and price for the services.
Good service rep who kept us informed on the requested service status and was very helpful on getting the best deal and price for the services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Arthur, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Excellent dealership with very professional service reps and great communication. Thanks Kevin Martinez! Car was ready when I needed it!
Excellent dealership with very professional service reps and great communication. Thanks Kevin Martinez! Car was ready when I needed it!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jim, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Hunter was very helpful with the spark plugs installation except that the Mechanics/Technician didn't put back all the plastic plugs for the engine cover, missing 5 of them when I checked them at home.
Hunter was very helpful with the spark plugs installation except that the Mechanics/Technician didn't put back all the plastic plugs for the engine cover, missing 5 of them when I checked them at home.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I totally satisfy with the service that the dealer provides to me. I feel comfortable when I leave my car here for the service. Very nice and Good customer service. I will be back here whenever I need their service. Thank you
I totally satisfy with the service that the dealer provides to me. I feel comfortable when I leave my car here for the service. Very nice and Good customer service. I will be back here whenever I need their service. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Hade a great car buying experience with Van Lim. It was a pleasure working with him on finding us the right RX350h. Thanks to him he made my car buying experience great and at delivery he explained the vehicle to us and walked us through in settings it up. I highly recommend working with him.
Hade a great car buying experience with Van Lim. It was a pleasure working with him on finding us the right RX350h. Thanks to him he made my car buying experience great and at delivery he explained the vehicle to us and walked us through in settings it up. I highly recommend working with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
It was Fast and smooth! Noe is very patient and efficient! Great salesman! He was very informative and helpful. I highly recommend him as a salesman.
It was Fast and smooth! Noe is very patient and efficient! Great salesman! He was very informative and helpful. I highly recommend him as a salesman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Arnoult, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Miss Kelly Callaway is an excellent Service Consultant to handle my three LS 460 ES 350 and ES 300. She has good knowledge and energy to do her job an I like her to serve my cars. Thank.
Miss Kelly Callaway is an excellent Service Consultant to handle my three LS 460 ES 350 and ES 300. She has good knowledge and energy to do her job an I like her to serve my cars. Thank.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.