Reviews
Great customer service and specials on service. My advisor Kinley always gets me in and out.
Great customer service and specials on service. My advisor Kinley always gets me in and out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional, waiting room is clean,has WiFi, plenty of free snacks, drinks, coffee. Advisors are courteous. There is additional quiet room for those who want to log on for working.
Very professional, waiting room is clean,has WiFi, plenty of free snacks, drinks, coffee. Advisors are courteous. There is additional quiet room for those who want to log on for working.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Rep ensures that all my questions are answered and concerns addressed or resolved. Also gave me a complimentary car wash Three staff members called my name followed by the question 'how have you been doing?'. They are personable.
Service Rep ensures that all my questions are answered and concerns addressed or resolved. Also gave me a complimentary car wash Three staff members called my name followed by the question 'how have you been doing?'. They are personable.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Johnnie, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
I needed brakes replaced on my Lexus RX350 and the service advisor was able to give me a break down of everything and have my vehicle back to me the same day. Quick and easy staff to work with at this location.
I needed brakes replaced on my Lexus RX350 and the service advisor was able to give me a break down of everything and have my vehicle back to me the same day. Quick and easy staff to work with at this location.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Technical service as always and great assistance from my Service Advisor Mr Marlon Romero, I will return for service as needed Thanks
Excellent Technical service as always and great assistance from my Service Advisor Mr Marlon Romero, I will return for service as needed Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
Outstanding on all counts?? Timely respectful and efficient service every visit. Personal service agent that stays with you and listens to your concerns. Clean building
Outstanding on all counts?? Timely respectful and efficient service every visit. Personal service agent that stays with you and listens to your concerns. Clean building
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kamal, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jon is THE MAN! Always smiling, and listens with thorough explanations. The gentleman who gave me the loaner car was pleasant as well. The overall experience was good.
Jon is THE MAN! Always smiling, and listens with thorough explanations. The gentleman who gave me the loaner car was pleasant as well. The overall experience was good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anitra, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough.
The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind.
Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner.
Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.