Lexus of Southwest Houston

Mirra Nazal is the most amazing service representative I have ever had the pleasure to work with. Please share this comment with her and her supervisors. If I purchase another Lexus it will be because of her.

Always attentive and makes sure I get the best deal available and generally the service completes ahead of schedule!

I read all of the high reviews, and decided to try this place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute-long video about my car, and the technician stated that two things had to be changed today. Then I received 6 other items for an estimated total of over $3k. While some of these were “caution” I went and called my former dealership where I moved from. We went through the list together and they informed me that the items listed were for 60k miles and I was at 46k. Nobody called or went through the report from Southwest, so I would have no idea if my former dealership hadn’t informed me. As a female, it’s very easy to become a mark with cars.. this is one of those times. Also, one item on the list, I was told that Lexus believes it’s a lifetime, so it wouldn’t be necessary. Super interesting. As my first experience, I won’t be back. I realize that service centers get busy, but to leave over $3k there and a technician saying things had to be done today..

Service Advisor (Ashley) is very professional and knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concerns.

Excellent amd prompt customer service from Ashley Udall and team addressing all my concerns on my RX 350.

Took the car in for routine maintenance at there Hwy 69 and the beltway. Kevin assisted me and he was very friendly and helpful. Thanks for everything

Sales person friendly and helpful. Excellent inventory. No haggling. Simple to make the purchase. Showroom large offering many amenities while waiting

My family and I have bought many cars from South West Lexus and have been having our services done here also. My advisor is Marlon, very professional and keeps me informed all the time of my vehicle status.

Is always an excellent experience. I bought this car back in 2017. And for all the check ups and whatever the car needs I take it to this place. They are professionals, explain things that I can understand , knowledgeable and very pleasant. My advisor, Mr. Jose Gutierrez, excellente was always letting me know and keeping me informed of what was going on at all times. He also took care of me when they had to lent me a car. They needed to take care of something that would take longer. It just took for me to go and pick it up following day. My car and me are back at my house. And very happy that as usual running top form again.

Southwest Lexus service team always makes you feel like a valued guest. They have a great team of experienced people and a welcoming environment.