Reviews
I came in for a scheduled inspection and oil change. Service was pleasant and timely. I was in and out in a little over 2 hours.
I came in for a scheduled inspection and oil change. Service was pleasant and timely. I was in and out in a little over 2 hours.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lexus Southwest always gives exceptional service affordable fair pricing and huge shout out to my service advisor Derek
Lexus Southwest always gives exceptional service affordable fair pricing and huge shout out to my service advisor Derek
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
The service consultant was very friendly and efficient. I was able to get a loaner car even though I came in the afternoon. Very good experience overall.
The service consultant was very friendly and efficient. I was able to get a loaner car even though I came in the afternoon. Very good experience overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a great experience. Jon was so helpful and a joy to work with!
It was a great experience. Jon was so helpful and a joy to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
Great customer service and hospitality! I would recommend them to anyone needing their Lexus serviced!
Great customer service and hospitality! I would recommend them to anyone needing their Lexus serviced!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
I was very disappointed that I was charged for this service as I thought it was the 2nd one that was supposed to be included with the purchase of my car! Apparently, they counted a 30 day fluid check one month after I took delivery as the first one! Very frustrating!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I apologize for any confusion regarding your complimentary maintenance benefits. We certainly understand that yesterday's visit may not have aligned with your expectations. In an effort to provide additional clarity, I have also reached out to you directly via email with more detailed information regarding your complimentary services and the services already performed. If you have any further questions, please don't hesitate to contact me directly. We appreciate your business and the opportunity to address your concerns. Holly Kaminga, Service Director [email protected]
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
I had a fantastic experience visiting Lexus Southwest Houston, all thanks to Mykaela Jacksis! Mykaela provided absolute 5-star customer service from the moment I arrived. She was professional, incredibly attentive, and made sure every single detail of my visit was handled flawlessly. If you want a seamless, premium experience, ask for Mykaela?she goes above and beyond!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Helen, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
My experience with Lexus dealership was smooth and unbelievable. Thank you Syed for walking me through every step. You are great!
My experience with Lexus dealership was smooth and unbelievable. Thank you Syed for walking me through every step. You are great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Shayne was incredible! He helped me get my car service quickly, and was able to set up ride share for me when I had somewhere urgent to be. Outstanding customer service experience
Shayne was incredible! He helped me get my car service quickly, and was able to set up ride share for me when I had somewhere urgent to be. Outstanding customer service experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Prisca, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Very pleasant experience. My service advisor, Kevin Bayer, was very communicative about what my car needed, explaining it very well. I appreciate and trust his advice. He is also very kind and considerate. To add to the pleasantness of the visit I was provided a loaner car so that I could attend a meeting while my car was being serviced.
Very pleasant experience. My service advisor, Kevin Bayer, was very communicative about what my car needed, explaining it very well. I appreciate and trust his advice. He is also very kind and considerate. To add to the pleasantness of the visit I was provided a loaner car so that I could attend a meeting while my car was being serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Margaret, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.