Lexus of Southwest Houston

Great service and it was done in a timely fashion. The service rep, Kevin, was great and kept me informed the entire time. Overall, a great experience

Amazing rep, quick and thorough. Would highly recommend to friends for additional services in the future.

The facility is clean and people are friendly there, our service representative Matt Torres is very helpful. Recommend.

Great experience working with this dealer. Friendly staff, fair pricing, and no pressure. Would definitely recommend!

The service advisor is very friendly, warm and professional. The service is prompt, efficient and seamless. The charge is very fair. I love your service.

Excellent service from service writer, but ridiculous that this review will not submit without a twenty five word review in this field. Need to consider this as an issue in getting customers to send reviews.

Mirra Nazal is the most amazing service representative I have ever had the pleasure to work with. Please share this comment with her and her supervisors. If I purchase another Lexus it will be because of her.

Always attentive and makes sure I get the best deal available and generally the service completes ahead of schedule!

I read all of the high reviews, and decided to try this place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute-long video about my car, and the technician stated that two things had to be changed today. Then I received 6 other items for an estimated total of over $3k. While some of these were “caution” I went and called my former dealership where I moved from. We went through the list together and they informed me that the items listed were for 60k miles and I was at 46k. Nobody called or went through the report from Southwest, so I would have no idea if my former dealership hadn’t informed me. As a female, it’s very easy to become a mark with cars.. this is one of those times. Also, one item on the list, I was told that Lexus believes it’s a lifetime, so it wouldn’t be necessary. Super interesting. As my first experience, I won’t be back. I realize that service centers get busy, but to leave over $3k there and a technician saying things had to be done today..

Service Advisor (Ashley) is very professional and knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concerns.