Lexus of Southwest Houston

Outstanding on all counts?? Timely respectful and efficient service every visit. Personal service agent that stays with you and listens to your concerns. Clean building

Jon is THE MAN! Always smiling, and listens with thorough explanations. The gentleman who gave me the loaner car was pleasant as well. The overall experience was good.

The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough.

Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind.

Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner.

The staff are nice, good service , thanks I will be back again for the next oil change.

My car oil change was done 1pm, but noboday let me know that after 1 hour. I wasted 1 hour for waiting.

Service rep. Jose is awesome. Dealership not so much. Went in for 60000 service. Lexus states certain items to be done as part of this service. However, the dealership considered that a particular item was not included. To service that item would be $600+. Not good practice. While I really like our service guy Jose Gutierrez, I will seek further service to be done elsewhere.

Good service and attention was excellent. Service advisor Rushihg has tremendous knowledge and customer awareness.

I had a flat tire on Saturday afternoon. They got me into a loaner and took care of me and my car and I couldn’t be happier with the immediate support from my service advisor Mirra. I received text and phone call updates and quotes on all work before anything was done. Great job and quality work. I’m back in my own car - but that loaner was a sweet ride, too!!