Reviews
Thank you Jon at Lexus. Quick and seamless service at Lexus. I always get my car service here and never been stressed or worried on price and timeline.
Thank you Jon at Lexus. Quick and seamless service at Lexus. I always get my car service here and never been stressed or worried on price and timeline.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Needed my first maintenance, checked online and lots of times available. Chose 20 mins later and jumped in my car. Greeting was friendly, they gave a coffee bar, a quiet room, great place to chill. Received texts updating me and a video of them them doing the inspections. Very positive experience.
Needed my first maintenance, checked online and lots of times available. Chose 20 mins later and jumped in my car. Greeting was friendly, they gave a coffee bar, a quiet room, great place to chill. Received texts updating me and a video of them them doing the inspections. Very positive experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had to have my Lexus towed in, and they helped diagnose the problem and get me into a loaner for a very busy weekend I was going to have. I didn?t have my physical driver?s license with me, and they helped me figure out a solution. I was able to renew it online, and they printed out the temporary license so I could get the loaner?all on a Friday afternoon! Ashley was also quick to respond to my questions while my car was being serviced. I really appreciated their patience and willingness to help. They made a stressful situation so much easier.
I had to have my Lexus towed in, and they helped diagnose the problem and get me into a loaner for a very busy weekend I was going to have. I didn?t have my physical driver?s license with me, and they helped me figure out a solution. I was able to renew it online, and they printed out the temporary license so I could get the loaner?all on a Friday afternoon! Ashley was also quick to respond to my questions while my car was being serviced. I really appreciated their patience and willingness to help. They made a stressful situation so much easier.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very courteous and good service, considerate, constantly keeping informed, provided important information on my vehicle and future services that will be needed on my vehicle, not pushy but understanding
Very courteous and good service, considerate, constantly keeping informed, provided important information on my vehicle and future services that will be needed on my vehicle, not pushy but understanding
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very attentive, responsive and diligent. Overall great experience with my service advisor Kelly. Highly recommend
Very attentive, responsive and diligent. Overall great experience with my service advisor Kelly. Highly recommend
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Kelly to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!
Very happy with the service and reasonable pricing. Fast, professional, and friendly. I will always bring my vehicle to SW Lexus!
Very happy with the service and reasonable pricing. Fast, professional, and friendly. I will always bring my vehicle to SW Lexus!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent, especially the Service Manager Paul Zapata! I?ve purchased 1Lexus and serviced 2 at this dealership over many years. I can?t say enough about them!!
Excellent, especially the Service Manager Paul Zapata! I?ve purchased 1Lexus and serviced 2 at this dealership over many years. I can?t say enough about them!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with Paul! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellent people skills.
Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellent people skills.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good people, good atmosphere, good customer service - always feels great going in. Ashley Udall makes the difference- she is wonderful..! She is an asset to Lexus! So glad we have her to assist with our needs she handles our concerns stress and issues well.
Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on top of everything and engaging. The car was clean. Everything was a great experience.
Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on top of everything and engaging. The car was clean. Everything was a great experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair