Reviews
For a shorter review: ?Kinley was absolutely fantastic! She was professional, friendly, and went above and beyond to ensure I had an excellent experience. Her communication and attention to detail were exceptional. Lexus Southwest is fortunate to have her on their team. Thank you, Kinley, for your outstanding customer service!
For a shorter review: ?Kinley was absolutely fantastic! She was professional, friendly, and went above and beyond to ensure I had an excellent experience. Her communication and attention to detail were exceptional. Lexus Southwest is fortunate to have her on their team. Thank you, Kinley, for your outstanding customer service!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This dealership is the reason I drive a Lexus. Marlon Romero is the best service advisor ever. I have driven a Lexus for over 20 years.
This dealership is the reason I drive a Lexus. Marlon Romero is the best service advisor ever. I have driven a Lexus for over 20 years.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very impressive atmosphere, the associate is very friendly and knows her work. There was no delay and my car has been riding smoothly since I got it.
Very impressive atmosphere, the associate is very friendly and knows her work. There was no delay and my car has been riding smoothly since I got it.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bringing my RX350 here for maintenance is always a breeze. My service advisor, Eduardo, was incredibly helpful, professional, and kept me updated throughout the process. Great service!
Bringing my RX350 here for maintenance is always a breeze. My service advisor, Eduardo, was incredibly helpful, professional, and kept me updated throughout the process. Great service!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Derrick was great getting me in and super on advising me. Vehicle survey was expedited quickly and Derrick advised me accordingly.
Derrick was great getting me in and super on advising me. Vehicle survey was expedited quickly and Derrick advised me accordingly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great customer service-have been a customer for 22 yrs. Derek best service rep! 15 word minimum is obnoxious request!
Great customer service-have been a customer for 22 yrs. Derek best service rep! 15 word minimum is obnoxious request!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The customer service is excellent, Kevin is very professional and courteous. Kevin explained in detail every recommendation and procedure of what was happening with my vehicle. He is really awesome. Thanks again Kevin.
The customer service is excellent, Kevin is very professional and courteous. Kevin explained in detail every recommendation and procedure of what was happening with my vehicle. He is really awesome. Thanks again Kevin.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clean and friendly environment Very clear process no hidden games Exact timings It’s well managed facility
Clean and friendly environment Very clear process no hidden games Exact timings It’s well managed facility
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Svc. From McCall Lexus in Houston Texas. Recommended to family and friends. Very friendly and fair. Serves are very good as well as facilities for service. An A plus.
Excellent Svc. From McCall Lexus in Houston Texas. Recommended to family and friends. Very friendly and fair. Serves are very good as well as facilities for service. An A plus.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Edward, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Dealership was awesome as always. They were very thorough, knowledgeable and I appreciated that. I love the videos explaining everything. Love my dealership and will recommend them to everyone.
Dealership was awesome as always. They were very thorough, knowledgeable and I appreciated that. I love the videos explaining everything. Love my dealership and will recommend them to everyone.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!