Reviews
Other than a 3+ hour wait with an appointment for an oil change, everything was good. They were very accommodating and provided an Uber to take me home while I waited on my car.
Other than a 3+ hour wait with an appointment for an oil change, everything was good. They were very accommodating and provided an Uber to take me home while I waited on my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrea, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The staff is friendly. The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a timely manner.
The staff is friendly. The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Stephanie is the main reason I kept coming back even though there's a Lexus service center closer to my house. Stephanie is very professional and always provide the best service with a smile.
Stephanie is the main reason I kept coming back even though there's a Lexus service center closer to my house. Stephanie is very professional and always provide the best service with a smile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always receive excellent service. The facility is always clean and customer service is always great. They always give honest information regarding the service of my car.
I always receive excellent service. The facility is always clean and customer service is always great. They always give honest information regarding the service of my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cheryl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.
I was nervous because of the ownership change but the service and customer service didn?t lack at all. I?ll continue to decide here.
I was nervous because of the ownership change but the service and customer service didn?t lack at all. I?ll continue to decide here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Great!!! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have converted me.
Great!!! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have converted me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service and friendly folks! Esner was fantastic as usual. Would highly recommend for service!!!
Great service and friendly folks! Esner was fantastic as usual. Would highly recommend for service!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Holly is a significant step up from the previous manager. Marlon was also very helpful and got me in an out in a timely manner.
Holly is a significant step up from the previous manager. Marlon was also very helpful and got me in an out in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor, Jean-Philippe Laurenceau, was very professional, and he made me feel like I was his only customer. He explained the entire process to me and was very patient with me. Because of his palpable experience with customer support, he was able to answer my questions with confidence and surety. He made sure that my wait time was comfortable and accommodating. The other young men who were part of the team were also very courteous and friendly.
My service advisor, Jean-Philippe Laurenceau, was very professional, and he made me feel like I was his only customer. He explained the entire process to me and was very patient with me. Because of his palpable experience with customer support, he was able to answer my questions with confidence and surety. He made sure that my wait time was comfortable and accommodating. The other young men who were part of the team were also very courteous and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Faith, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Received an email offering a 10 point service including an oil change for $219+ plus by arranging it on line a 10% discount. Disappointingly the bill was $252.11. Which I could not rationalize.
Received an email offering a 10 point service including an oil change for $219+ plus by arranging it on line a 10% discount. Disappointingly the bill was $252.11. Which I could not rationalize.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase