Lexus of Southwest Houston

Excellent service. Also the waiting area is well-appointed, with multiple sections including a quiet room. Additionally, snacks, water, coffee, tea and soft drinks are available very good waiting area with all conveniences

Bought a new IS 350 and the side door came with defects. The speaker seemed to be loose and after them servicing a new car 4 times they told me to call a number because they could not do anything.

I had an appointment on Thursday July 2, 2026 at 2:00 pm, I arrived at 1:50 pm, for oil & filter change. I ended up waiting for two hours and 45 minutes to get back the vehicle. I received a text that my vehicle was inspected at 3:29 pm, as I watched the video they sent me, I saw the blue funnel on my engine block which means they are doing the oil change while doing the inspection. I got the vehicle at 4:45. I am confused why it took so long to get back the vehicle, since I got the update at 3:29 and when I received the vehicle the inside was hot, as if staying in the sun for a long time.

My service advisor, Stephanie was friendly and helpful. She did not try to upsell me on anything, and addressed an underlying issue regarding the reason I came in. I took one star off because I was charged full price, despite booking for the $119 deal online; however, I felt the amount I was charged for their assistance in fixing the underlying issue was an excellent deal and felt the overall price I paid for total services rendered was an amazing value.

Great service as always. Love the video recordings sent while the technician is checking the vehicle. Steven in service e assisted me and was great.

Great facility, great staff. Service dept. is outstanding. They get you in /out very quickly, car is always properly serviced. Sales dept. is great and very efficient

It was the most pleasant strightforward car buying experience I?ve ever had and I?ve bought quite a few cars over my life. Vin Lam was an incredible sales rep. He took his time guiding us through the purchase, showing us all the features of the vehicle and made us feel valued as customers.

Matt Torres was very professional with excellent customer service! Wait time was low. Good service overall!!!!!!!!!! Quiet place to work while waiting on vehicle repairs.

Great service and Ashley Udall is one if not the reason why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated and delivering ahead of schedule!

Wonderful customer service as always! My service technician Steven Silva is always so welcoming, helpful and informative. He excels at customer service. They also vacuumed my backseat with the complimentary car wash - was a wonderful bonus and surprise as it was much needed with having 2 dogs!!