Lexus of Southwest Houston

This is the location that I?ve been going to for 5 + years and this was the first bad experience. My advisor, never want her again! I got there at 12:30 left at 5:30. She said 3 hours approximately I would be there and that fell through for an oil change and spark plug replacement. Had I known before it would take that long I would?ve made adjustments in my day. At the end my car smelled like oil and wasn?t washed like usual so that was disappointing after a 5 hour long wait. I hope I don?t have another experience like this at this location.

Service Advisor Derrick Castillo is always a pleasure to work with. I always receive top notch service. My wait time was short. Would highly recommend the dealership.

Easy to schedule, honored discount coupon for complimentary oil change at six month service. Comfortable waiting area with refreshments available, good WiFi connectivity. Reasonable turnaround time.

Easy to schedule, honored discount coupon. Wait time reasonable. Lobby comfortable, refreshments provided, good WiFi.

On a scale of one thru ten I rate it ten.definitely highly rated to family and friends.

it’s the best service and friendly people with i see for my life… thanks

Good efficient experience for first service at 5K. Marlon R. is the best service advisor!!

Great service, Marlon took good care of me through the process, picked my car up and left me a loaner

I had a great experience with Lexus Southwest! The staff was friendly, professional, and helpful throughout the entire process. Their customer service was excellent, and they made everything smooth and stress-free. I truly appreciate the attention to detail and the way they treat their customers. I highly recommend Lexus Southwest to anyone looking for outstanding service and a great overall experience. I look forward to doing business with them again!

I have always had great experience and excellent service at this dealership. Great operations and will always use them and trust them.