Reviews
Kevin my service advisor was very professional,polite considerate of my time. I highly.recommend!
Kevin my service advisor was very professional,polite considerate of my time. I highly.recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent dealership! Marlon is the best. I have been taking my car there for 20 years and I have never had a problem with their work.
Excellent dealership! Marlon is the best. I have been taking my car there for 20 years and I have never had a problem with their work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Josh was very helpful and kept me informed of the progress. He also connected me with Safe Tech Automotive to repair some stone chips. Having drinks and snacks available while waiting for service is appreciated.
My service advisor Josh was very helpful and kept me informed of the progress. He also connected me with Safe Tech Automotive to repair some stone chips. Having drinks and snacks available while waiting for service is appreciated.
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- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're glad to hear that Josh provided excellent service and kept you informed. It's great to know you enjoyed the drinks and snacks while waiting. We appreciate your feedback and look forward to serving you again! Joey Dupuis General Manager Lexus Southwest Houston (713) 995-2600 [email protected]
I have had several Lexus in the past and will continue to buy them. This is due in no small part to the service department. They?re unfailingly honest, friendly, and helpful. Once I had an engine light on. They had my car for several days trying to figure out this nebulous problem. Turned out to be my gas cap. I had a loaner from them the entire time. They could have lied and told me it was something serious but they did not! Forever earned my loyalty that day. Their prices are also reasonable and the lobby and free loaners are great.
I have had several Lexus in the past and will continue to buy them. This is due in no small part to the service department. They?re unfailingly honest, friendly, and helpful. Once I had an engine light on. They had my car for several days trying to figure out this nebulous problem. Turned out to be my gas cap. I had a loaner from them the entire time. They could have lied and told me it was something serious but they did not! Forever earned my loyalty that day. Their prices are also reasonable and the lobby and free loaners are great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Madalyne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
Mose was the best person I have ever purchased a car from. Calm, didn't go into hard sell mode and made it enjoyable. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Greg, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
The rep Steven is very knowledgeable and helpful. He showed me the videos about why things needed repair. The rest area is comfortable. Thanks.
The rep Steven is very knowledgeable and helpful. He showed me the videos about why things needed repair. The rest area is comfortable. Thanks.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
Very satisfied with Randy’s assistance in explaining details pre-service and the work performed by your Service Department.
Very satisfied with Randy’s assistance in explaining details pre-service and the work performed by your Service Department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My car salesman Rolle,was outstanding: personable, reliable, followed through with everything he promised to do...my buying was seamless. This is my second car from Sterling McCall and future cars will be bought at this location. Friend already bought new SUV here.
My car salesman Rolle,was outstanding: personable, reliable, followed through with everything he promised to do...my buying was seamless. This is my second car from Sterling McCall and future cars will be bought at this location. Friend already bought new SUV here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I really enjoyed the facility. This last appointment was disappointing because we had to wait for almost 30 minutes and the advisor still didn't come. It was an appointment, not a walk in visit. Car wash wasn't available and a raincheck was given.
I really enjoyed the facility. This last appointment was disappointing because we had to wait for almost 30 minutes and the advisor still didn't come. It was an appointment, not a walk in visit. Car wash wasn't available and a raincheck was given.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the wait time and the unavailability of the car wash during your appointment. We strive for professionalism and respect in our service, and I appreciate your patience. Your comments will help us improve our teamwork and ensure a better experience in the future.
Marlin is ALWAYS on top of things!! He gets right to work always with a smile! We really like him and his service as well as Lexus.
Marlin is ALWAYS on top of things!! He gets right to work always with a smile! We really like him and his service as well as Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston