Reviews
Good service and attention was excellent. Service advisor Rushihg has tremendous knowledge and customer awareness.
Good service and attention was excellent. Service advisor Rushihg has tremendous knowledge and customer awareness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had a flat tire on Saturday afternoon. They got me into a loaner and took care of me and my car and I couldn’t be happier with the immediate support from my service advisor Mirra. I received text and phone call updates and quotes on all work before anything was done. Great job and quality work. I’m back in my own car - but that loaner was a sweet ride, too!!
I had a flat tire on Saturday afternoon. They got me into a loaner and took care of me and my car and I couldn’t be happier with the immediate support from my service advisor Mirra. I received text and phone call updates and quotes on all work before anything was done. Great job and quality work. I’m back in my own car - but that loaner was a sweet ride, too!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was very good.Kinley, my service rep, was very professional and took care of me. She made sure I was well taken care of care. Got me in and out in a reasonable time
My experience was very good.Kinley, my service rep, was very professional and took care of me. She made sure I was well taken care of care. Got me in and out in a reasonable time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very good service advisor and facility. Friendly and knowledgeable staff. We wood recommend to other Lexus owners
Very good service advisor and facility. Friendly and knowledgeable staff. We wood recommend to other Lexus owners
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service from both sales and service sides. I went in for service on my lexus, and came out with the precise replacement I was looking for with delivery in only a few days. Wow.
Excellent service from both sales and service sides. I went in for service on my lexus, and came out with the precise replacement I was looking for with delivery in only a few days. Wow.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Robert, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very luxurious, clean and nice. Employees were helpful and respectful. A very nice car dealership.
Very luxurious, clean and nice. Employees were helpful and respectful. A very nice car dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The Appointment is on time, ask before services, no extra charges, and friendly customer service.
The Appointment is on time, ask before services, no extra charges, and friendly customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
From start to finish it was a pleasant no hassle experience. The sales person was very knowledgeable and helpful woall my questions. No stress, not pushie.
From start to finish it was a pleasant no hassle experience. The sales person was very knowledgeable and helpful woall my questions. No stress, not pushie.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenneth, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
I had a wonderful experience. My advisor, Marlon Romero, was very patience in understanding my problem and worked closely with the shop and warranty company to resolve my issue.
I had a wonderful experience. My advisor, Marlon Romero, was very patience in understanding my problem and worked closely with the shop and warranty company to resolve my issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer service is great and friendly They are very efficient. The place is clean.My service advisor Matt is great to work with.I would recommend
Customer service is great and friendly They are very efficient. The place is clean.My service advisor Matt is great to work with.I would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!