Reviews
Always amazing customer service. I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure working with you Kinley. I told I would definitely reach out to make an appointment for additional maintenance request. Thank you Kinley at Sterling McCall Southwest:)
Always amazing customer service. I was assisted by Kinley Saturday. She greeted me as soon as I arrived. And help me check in for my vehicle maintenance. It was such a pleasure working with you Kinley. I told I would definitely reach out to make an appointment for additional maintenance request. Thank you Kinley at Sterling McCall Southwest:)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership has always done a good job in the past of coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required to pay for the replacement cost of the tire. Though I was highly disappointed by this, I expect that it's an isolated incident and not indicative of my normal level of service care.
This dealership has always done a good job in the past of coordinating my service work and accommodating my needs. Unfortunately a loaner that I received on my most recent got a tire leak and I was required to pay for the replacement cost of the tire. Though I was highly disappointed by this, I expect that it's an isolated incident and not indicative of my normal level of service care.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
This is the location that I?ve been going to for 5 + years and this was the first bad experience. My advisor, never want her again! I got there at 12:30 left at 5:30. She said 3 hours approximately I would be there and that fell through for an oil change and spark plug replacement. Had I known before it would take that long I would?ve made adjustments in my day. At the end my car smelled like oil and wasn?t washed like usual so that was disappointing after a 5 hour long wait. I hope I don?t have another experience like this at this location.
This is the location that I?ve been going to for 5 + years and this was the first bad experience. My advisor, never want her again! I got there at 12:30 left at 5:30. She said 3 hours approximately I would be there and that fell through for an oil change and spark plug replacement. Had I known before it would take that long I would?ve made adjustments in my day. At the end my car smelled like oil and wasn?t washed like usual so that was disappointing after a 5 hour long wait. I hope I don?t have another experience like this at this location.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Advisor Derrick Castillo is always a pleasure to work with. I always receive top notch service. My wait time was short. Would highly recommend the dealership.
Service Advisor Derrick Castillo is always a pleasure to work with. I always receive top notch service. My wait time was short. Would highly recommend the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Stephanie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Easy to schedule, honored discount coupon for complimentary oil change at six month service. Comfortable waiting area with refreshments available, good WiFi connectivity. Reasonable turnaround time.
Easy to schedule, honored discount coupon for complimentary oil change at six month service. Comfortable waiting area with refreshments available, good WiFi connectivity. Reasonable turnaround time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Easy to schedule, honored discount coupon. Wait time reasonable. Lobby comfortable, refreshments provided, good WiFi.
Easy to schedule, honored discount coupon. Wait time reasonable. Lobby comfortable, refreshments provided, good WiFi.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
On a scale of one thru ten I rate it ten.definitely highly rated to family and friends.
On a scale of one thru ten I rate it ten.definitely highly rated to family and friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
it’s the best service and friendly people with i see for my life… thanks
it’s the best service and friendly people with i see for my life… thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Good efficient experience for first service at 5K. Marlon R. is the best service advisor!!
Good efficient experience for first service at 5K. Marlon R. is the best service advisor!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, Marlon took good care of me through the process, picked my car up and left me a loaner
Great service, Marlon took good care of me through the process, picked my car up and left me a loaner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair