Reviews
Friendly staff and clean environment. Getting a loaner vehicle was a great experience. I’ve been servicing my vehicle here since it was purchased and I’ll always use this dealership.
Friendly staff and clean environment. Getting a loaner vehicle was a great experience. I’ve been servicing my vehicle here since it was purchased and I’ll always use this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hans Schackmann was awesome! He was incredibly helpful, knowledgeable, and considerate throughout the entire experience. He even offered to show my son some cars next visit because he is a huge car enthusiast. We were very grateful for his kindness, patience, and expertise. Hans went above and beyond to make our visit enjoyable, and we truly appreciate the excellent service he provided. For a shorter version: Hans Schackmann was awesome! Very helpful, knowledgeable, and considerate. He even offered to show my son some cars, and my son is a huge car enthusiast. We are very grateful for his kindness and expertise. Excellent service!
Hans Schackmann was awesome! He was incredibly helpful, knowledgeable, and considerate throughout the entire experience. He even offered to show my son some cars next visit because he is a huge car enthusiast. We were very grateful for his kindness, patience, and expertise. Hans went above and beyond to make our visit enjoyable, and we truly appreciate the excellent service he provided. For a shorter version: Hans Schackmann was awesome! Very helpful, knowledgeable, and considerate. He even offered to show my son some cars, and my son is a huge car enthusiast. We are very grateful for his kindness and expertise. Excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service from start to end. Very detailed work and professional. Great explanation of all the issues and worked out at a best price. The whole experience was very pleasant.
Excellent service from start to end. Very detailed work and professional. Great explanation of all the issues and worked out at a best price. The whole experience was very pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Josh was very helpful & professional in all aspects of my visit at Lexus service. Very knowledgeable
Josh was very helpful & professional in all aspects of my visit at Lexus service. Very knowledgeable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My service agent was professional, respectful and honest. The service received was great. Thank you
My service agent was professional, respectful and honest. The service received was great. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff is very kind and friendly. The waiting room is also a very clean
The staff is very kind and friendly. The waiting room is also a very clean
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!
The dealership scheduled my visit for 9 a.m. and I was greeted at that time. The approximate time to have my service completed was off by only a few minutes. The representative who helped me was very courteous.
The dealership scheduled my visit for 9 a.m. and I was greeted at that time. The approximate time to have my service completed was off by only a few minutes. The representative who helped me was very courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
Overall bad attitude for Lexus quality & longevity is totally missing. Not possible to keep my pristine car maintained any longer at the dealer it was purchased from. Attitude is everything?.
Overall bad attitude for Lexus quality & longevity is totally missing. Not possible to keep my pristine car maintained any longer at the dealer it was purchased from. Attitude is everything?.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. I am sorry to hear that your service experience did not meet expectations. I would like to find out more about your visit to improve future service but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director
Awesome, make me fell like I have a lots of money when I don?t haha just your avg joe taking advantage of great service
Awesome, make me fell like I have a lots of money when I don?t haha just your avg joe taking advantage of great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Katherine, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Their sincerity patience and the enthusiasm moved me deeply!Thank They to mach !strong recommendation 👍👍👍
Their sincerity patience and the enthusiasm moved me deeply!Thank They to mach !strong recommendation 👍👍👍
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ruby, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!