Reviews
I arrived was approached immediately, my service person was told he had a customer, he responded promptly.
I arrived was approached immediately, my service person was told he had a customer, he responded promptly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service on my tire rotation. Southwest Lexus always does a great job. I like going to the dealership because you don?t know if you service your car anywhere else that place may not exist if you need to go back for whatever issues .
Excellent service on my tire rotation. Southwest Lexus always does a great job. I like going to the dealership because you don?t know if you service your car anywhere else that place may not exist if you need to go back for whatever issues .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience!
Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Experience was great at this dealership. I returned to the same sales person from 3 years ago which was great. Every thing went seamlessly easy in leasing another vehicle.
Experience was great at this dealership. I returned to the same sales person from 3 years ago which was great. Every thing went seamlessly easy in leasing another vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michelle, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent experience, Ezner at the Southwest Lexus dealership was great and helped me get a discount and had my car service in a very efficient manner.
Excellent experience, Ezner at the Southwest Lexus dealership was great and helped me get a discount and had my car service in a very efficient manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Prisca, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They’re very nice to rich customers And very helpful when I had some questions
They’re very nice to rich customers And very helpful when I had some questions
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.
Excellent experience. I have veen taking my car to the service center for car maintenance for over two years. I am always treated with respect and my concerns are handled efficiently.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Regina, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair