Reviews
Excellent customer service Jerrell is the absolute best,
Excellent customer service Jerrell is the absolute best, takes great care of us on every visit! Very courteous and explains every repair and makes sure that we understand fully!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome!
Awesome! They took the time to pinpoint the issue I was having with error codes! Also gave me a ride home since I didn't have a ride so that I did not wait there all day! Kevin Avila kept me updated all day! Service tech even sent me a video explaining my issue on my text message updates! Not to mention they did not mind working on my vehicle which was a chevrolet equinox. I put more trust in Toyota then the chevrolet dealer near me! Thanks agian for the great teamwork I experienced with my visit to you shop. I will recomend my family and friends! keep up the good work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Only use excellent but expensive service department I'm
Only use excellent but expensive service department I'm 93 and not planning on buying a car ever again.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I called for an appointment and received next day
I called for an appointment and received next day service. Thorough and efficient Excellent customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
From the first phone call to the dealership, until we
From the first phone call to the dealership, until we left with our car, the process was amazing and painless. I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Anthony in service was amazing for my first service on my
Anthony in service was amazing for my first service on my rav4. Seamless and comfortable kuddos to him and your team
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always friendly service personnel.
Always friendly service personnel. The only issue, I received a couple phone calls saying it was time for my free oil change and tire rotation. When I arrived the service attendant said I was not entitled to a free oil change, only a free tire rotation. He said since I was told it would be free, he could offer a nice discount for the oil change, which he did. It was much appreciated. Thank you Roy! J. Tracy Broussard
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Go east or west toyota is the best 👌 of course not
Go east or west toyota is the best 👌 of course not without good employees. OMAR GARCIA thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Omar to be so supportive during your experience here at Sterling McCall Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!
Quoted over $1000 for 5 tire sensors.
Quoted over $1000 for 5 tire sensors. Stealership. Went to Discount tire for $60 each.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Very calm, clean and peacefully environment.
Very calm, clean and peacefully environment. All the workers were very helpful, specially the service advisor, Kevin, very attentive. Oh, and the coffee at the coffee bar was one of the best coffees I’ve ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patty, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please don't hesitate to reach out if there's anything additional we can do for you.