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Mazda of Jackson

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (110 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 8:00am–8:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Jackson from DealerRater.

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Wonderful Experience

When I walked into the dealership, I was greeted with warm hellos. Kyle Cockrell, my salesman, was very understanding and helpful to get me into my NEW Mazda 3. The entire staff, finance - customer service - service area, were nice and informative. I recommend them highly for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Debra, Thank you for your kind words. We appreciate you AND your business. We are so glad you are enjoying you Mazda3 and that you enjoyed your experience with us. Don't hesitate to contact us if you need anything at all. The Mazda of Ridgeland Team

Excellent experience.

Excellent experience buying my new car. Process was quick and they talked everything through. I would definitely recommend buying a vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to write a positive review for us, Caleb. We appreciate you and your business. Don't hesitate to contact us if you ever need anything at all. The Mazda of Ridgeland Team

Good Experience in a bad situation.

Wife's car was totaled in an accident several weeks ago and a replacement was needed. Having read the Consumer Report's reviews we were leaning in the direction of a Mazda 3 but did not rule out the Toyota Corolla and Honda Civic. The sales person who came out the door at Mazda of Ridgeland was Chris Carr. He was friendly and knowledgeable but not pushy or abrasive as many in the field are. After driving the auto on a test run we decided on the Mazda 3 and took it home. Only time will tell on the car but the buying experience was not the ordeal I expected. I recommend this dealership and Chris Carr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lee's: We appreciate your positive feedback. We always strive to provide an easy and transparent car buying experience. We are pleased to hear that you all felt the same way. Don't hesitate to contact us if you need anything at all. The Mazda of Ridgeland Team

Mazda 6 owner

Great experience with this dealer. Very friendly, quick and got the car I wanted at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to write a positive review and recommendation for us. We are thrilled your experience was great. We look forward to working with you all again in the future for all your car needs. Thank you so much. The Mazda of Ridgeland Team

Mazda of Ridgeland

Mazda of Ridgeland made us feel like family. They were warm and friendly and greeted us with a smile and handshake. The people we talked to answered all our questions about the RX-5. We test drove the vehicle and loved the way it handled in traffic, the seats were very comfortable with plenty of leg room, even in the back seat. We were even offered pizza that day. They gave us a fair price on our trade in and went the extra steps to seal the deal like finding the right color and upholstery we wanted. Mazda of Ridgeland has the best work force we have experienced and we have been looking and test driving cars in the Jackson, Brandon and Vicksburg areas for several weeks. We left Mazda of Ridgeland driving the best car for our needs, getting the best deal in the area, and experiencing the best family oriented dealership ever. We love you guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you all so much for taking the time to write a review and recommendation for us. We value our customers more than anything at Mazda of Ridgeland. We look forward to a continuing positive relationship with you all. Don't hesitate to contact us if you ever need anything. The Mazda of Ridgeland Team

Excellent customer service. Easy to finance!

Friendly, knowledgeable salesperson. Along with the GM, the team negotiated quickly and happily to our terms! They offered a solid trade and made car buying fast and easy without hassles. They met every expectation readily. The customer service offered a detailed orientation of my new vehicle. They listened to my needs but provided with what I really wanted at a price that we couldn't refuse. I couldn't be happier with this entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Since I do not live in the Jackson Metro area, most of the negotiating for my 2014 Mazda 6 was done over the phone. It was an easy and hassle free car buying experience. Once I arrived to the dealership, I found everything to be clean, organized, and most importantly the staff was friendly. The process was quick and I was in and out of the dealership in an hour or less.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful Staff

This was my second time around at Mazda of Ridgeland. I was buying a car from them a year ago and was having problems with it so I returned it to Mazda and was helped in getting a brand new car. I thought it was going to be a waste of time but I ended up with friendly salesmen and a very nice customer service guy (Ross) that was willing to help me leave satisfied. Good job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership

We had a great buying experience with the people at Mazda of Ridgeland! We were looking for a small SUV and had test driven a Hyundai, a Toyota RAV4 and the Honda CR-V and we were just not "sold" until we went here and drove the CX-5 Grand Touring SUV. Our salesman, Jake was so nice, Tim the GM was friendly and yet professional, the Customer Service Manager sat with us in the vehicle and walked us through all the features! It was a great experience and did not take all day, even though we did bargain for the best deal! They really do want happy customers and work to ensure you have a great experience. I recommend this dealer to anyone looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Very Satisfied Customer

We had been shopping for about three days for a small SUV and as I read reviews online, I became interested in the CX5 Grand Touring SUV. As soon as we arrived on the lot, we were met by a very friendly and knowledgable salesman. He answered all our questions and assisted us with a test drive and explained all the special features. When we got serious about negotiations, they proved that they really wanted our business and were willing to work with us. When the deal was sealed, the GM and the Finance Manager, the Customer Service Manager and our Salesman, Jake Dorr were delightful to work with. I will recommend them to anyone looking to buy a new or used car. They really want your business and it shows! And another good thing, it didn't take all day - they respected our time too! They are great folks to do business with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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